Carnival Cruise Lines’s earns a 4.0-star rating from 1295 reviews, showing that the majority of cruisers are very satisfied with voyages.
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Deception on ability to get refund for covid reasons
I was offered via email to cancel my cruise for a full refund prior to 2/15/2022. Today is 2/1/2022 and I was unable to cancel via the website without paying a $300 penalty. I've been on the phone on hold with Carnival for an hour and a half today and a total of about 8 more hours over the past couple of days. I've decided they are waiting for me and others to get so frustrated that we hang up and take the penalty. At this rate, I will not be able to contact anyone by 2/15/2022. Unacceptable...
If you press the buttons that say you are a travel agent trying to book, someone answers within a minute. But then they transfer you to hold again waiting for customer service.
Desired outcome: Answer the phone or contact me and give me a full refund back to the method of payment I used.
The complaint has been investigated and resolved to the customer's satisfaction.
Cancelled cruise
I had to cancel the cruise that I have planned for May, 2022. I cancelled in enough time to be penalty fee and get 100% refund. I was told on the phone by the agent who processed the cancellation that it would be a full refund. The next day, I get an email stating that there is a 300.00 penalty per cabin. No explanation and when trying to reach someone, they give you the run around. There has to be a resolution to this. Are they willing to lose long-term customers for the sake of fraudulent penalty fees. They put you on hold FOREVER! This is wrong, illegal, and such an aggravation! Carnival, you need to prosecuted for such deceptive practices!
The Resolutions Dept. resolved this complaint with a full refund per their own booking contract and Covid exception. One of the main issues were some extraneous fees that had been applied to our cabins After the cancellation had been made. Carnival has recently removed these fees since they should have never been applied in the first place. This whole thing was ridiculous to have to deal with, and very time-consuming.
Full future cruise credit I should still have with them.
My prior cruise booking confirmation number B93SM4. Carnival Breeze. Sail date 9/20/20 9335 I paid a total of $2,167.28. This was cancelled byCarnival due to Covid, I had an option of 100% Refund OR
100% Future cruise credit and $600.00 onboard credit per stateroom on next cruise if booked by 5/31/21 for sailing departing by 4/30/23. . TOTAL 2767.28 CRUISE CREDIT .
I booked a cruise to depart April 20, 2022. Booking numbers N21zh4Total 2453.34 and N21wq4. Total $2,453,34. Total $5906. When I called to book my cruise I paid $562.64 deposit on one stateroom and $318.00 on the second stateroom I then paid $1051.70 in November and $1051.70 in December. Total $2,984.04. I also paid for the internet plan ahead of time144.64 Total I paid 3,128.00. I received 3128.00 a full refund for the 2nd cruise I had booked. BUT my future cruise credit was reduced to $1,614.34. The next time I spoke to customer service I was told it was $1,500.00 cruise credit.
I called on 1/3/2022 Carnival Cruise lines to cancel my cruise that was to depart on March 20, 2022. Carnival Pride. I spoke with Santa # QN3. I was told I would receive a full refund.
I asked her about the $2,167.28 from the first cruise. She told me that had to stay as a future cruise credit. However there is only a balance of $1,614.34 left….
I had 2167.28 plus 600.00. I understand not receiving the 600.00 however I should still Have a fcc in the amount of $2167.28. I want a full refund of 2167.28. OR a Future Cruise Credit in the amount of $2,167.28. They have been unable to provide any accounting to me.
Desired outcome: I should still Have a fcc in the amount of $2167.28. I want a full refund of 2167.28. OR a Future Cruise Credit in the amount of $2,167.28. They have been unable to provide any accounting to me.
The complaint has been investigated and resolved to the customer's satisfaction.
Fell on cruise and weed smell in room for 4 days.
Hi there I am upset with my experience that turned what would have been a wonderful first-time Cruise with Carnival.
First issue: Carnival says "Choose Fun" well I didn't think fun for my 11 year old would mean he had to potentially get high every evening if he wanted to go out on our balcony. Few cabins down they were smoking weed on the balcony. It was so strong at times it would come into our cabin. We complained every time and had to stay up late while security would come in my cabin and my parent's cabin to talk to us. By 3rd day and another late-night visit we were told: "nothing they can do and we should forget about it and enjoy our vacation". This is not something we should have to hear or deal with. No family or children should have to smell this. We even showed them what cabin it was coming from as we walked by the cabin you could clearly smell it and it was all down the hallways. This was day 4 I believe. We called Security and even one of the Room service ladies smelt it and called someone. Last I heard and read it's a crime to smoke this on a ship. We didn not want to move rooms. My mom has knee issues and was not about to pack every thing up all over again and move. And same for us. Why should we be the ones inconvenienced. Not even an upgrade for our terrible time was offered. It was like Carnival couldn't care less.
Second issue: On day 6 I slipped and fell in the Market place walking back into the food area. I slipped right by the entrance to food. My feet went complety out from me and I hit my elbow, arm, and really hurt my knee. Pictures of all this. My head also hit the wall. Yes a server came running at same time as my family. He then left me and never came back with ice or someone to see if Im ok or take a report. My knee was bruised up pretty bad. This was not how I should have been treated for slipping on a really slippery floor. Rest of the family tried the floor and yes it was slick. No sign was in place and no sign after I fell and told the man it was slippery.
We went to customer care where I spoke to a supervisor who said he would see if I could see Dr for free. He came back and said no there would be a $100 to $200 charge and I said no. That's not ok I fell due to your problem of having wet floors and no sign etc. He said sorry nobody helped me and accidents do happen and left it at that. I'm disgusted with that "Accidents do happen" What the heck. No lets see what we can do to help you or lets make this right. NOTHING not even empathy. Royal Caribbean would never treat her passengers like this.
Everything else was fine and would have been a perfect cruise if not for these two things. Now its changed my mind if I would ever cruise again and what Im going to do about this moving forward.
Jane and Mike H
L89TM5
Desired outcome: some kind of compensation for my pain and child been exposed to weed.
Unable to sail due to American Airlines cancelling my flight with no alternative to get to Miami in time.
I was booked for a cruise on the Carnival Horizon from 10-30 to [protected]. American Airlines canceled my flight from LAX a few hours before with an alternate flight that would not get us to Miami in time for departure. We incurred hotel, week parking fees among other expenses that we did not get credit for. This was beyond devastation and our control. The only thing that American Airlines offered was a credit of 125.00 for each traveler for future travels.
Desired outcome: A refund or a credit for future sail would be much appreciated.
The complaint has been investigated and resolved to the customer's satisfaction.
Fell on the cruise / and weed smell in room for 4 days. And no response from care email.
Hi there I am upset with my experience that turned what would have been a wonderful first-time Cruise with Carnival.
First issue: Carnival says "Choose Fun" well I didn't think fun for my 11 year old would mean he had to potentially get high every evening if he wanted to go out on our balcony. Few cabins down they were smoking Weed on balcony. It was so strong at times it would come into our cabin. We complained every time and had to stay up late while security would come in my cabin and my parents cabin to talk to us. By 3rd day and another late night visit we were told "nothing they can do and we should forget about it and enjoy our vacation". This is not something we should have to hear or deal with. No family or children should have to smell this. We even showed them what cabin it was coming from as we walked by the cabin you could clearly smell it and it was all down the hallways. This was day 4 I believe. We called Security and even one of the Room service ladies smelt it and called someone. Last I heard and read it's a crime to smoke this on a ship. We didn not want to move rooms. My mom has knee issues and was not about to pack every thing up all over again and move. And same for us. Why should we be the ones inconvenienced. Not even an upgrade for our terrible time was offered. It was like Carnival couldn't care less.
Second issue: On day 6 I slipped and fell in the Market place walking back into the food area. I slipped right by the entrance to food. My feet went complety out from me and I hit my elbow, arm, and really hurt my knee. Pictures of all this. My head also hit the wall. Yes a server came running at same time as my family. He then left me and never came back with ice or someone to see if Im ok or take a report. My knee was bruised up pretty bad. This was not how I should have been treated for slipping on a really slippery floor. The rest of the family tried the floor and yes it was slick. No sign was in place and no sign after I fell and told the man it was slippery.
We went to customer care where I spoke to a supervisor who said he would see if I could see Dr for free. He came back and said no there would be a $100 to $200 charge and I said no. That's not ok I fell due to your problem of having wet floors and no sign etc. He said sorry nobody helped me and accidents do happen and left it at that. I'm disgusted with that "Accidents do happen" What the heck. No, let's see what we can do to help you or let's make this right. NOTHING, not even empathy. Royal Caribbean would never treat her passengers like this.
Everything else was fine and would have been a perfect cruise if not for these two things. Now it changed my mind if I would ever cruise again and what I'm going to do about this moving forward.
Jane H
L89TM5 Panorama January 8th sailing.
The complaint has been investigated and resolved to the customer's satisfaction.
My suggestion to you is this. if you have photos this 100% seems like a legal case and I know there are numerous attorneys out there that would jump on this. Carnival doesn't care about their guest just the money their guests provide to them.
Cruse booking n42jh7
Reference Carnival email dated 21 January 2022: "In the event guests are unable to meet our vaccination requirements and are currently booked on a cruise departing April 2022 and onward, please contact us by February 15, 2022, to receive a full refund. After this date, all existing bookings will be subject to our normal fare cancellation policies".
I have been on the phone with Clifford @ carnival for over an hour requesting this refund. He said he cannot approve it and a higher authority must approve.
Why was this email sent out without a process and why is it so difficult? When I scheduled the cruise Carnival Representative Yvette McPhillips was happy to charge my card for this cruise within 15 minutes of the cal.
Desired outcome: A full refund with out penality as per the email undedrstanding.
Cancelling Cruise - refund bait and switch
I've been on the phone on hold with Carnival for an hour and a half and counting. I was offered via email to cancel my cruise for a full refund prior to 2/15/2022. Today is 1/25/2022 and I was unable to cancel via the website without paying a $500 penalty. I called Carnival and spoke to someone regarding the offer to cancel for the full refund. So I'm still on hold waiting for this to be processed. Apparently it takes special permission for them to do this. I've decided that it's a total scam and they are waiting for me, and other's like me, to get so frustrated that I hang up and take the penalty.
CARNIVAL after 10 cruises you'll never see me again. As a stockholder I'm appalled by this treatment of customers.
Desired outcome: Give me the full refund you promised without spending hours on HOLD!
The complaint has been investigated and resolved to the customer's satisfaction.
cruse
Was unable to sail because of covid and still have not received a refund from Carnival.
Desired outcome: REfUND
Hair in my grilled chicken Caesar salad/ bed without any padding, spa cold
Upon arriving on the Carnival Magic on January 3, 2022, we went to our stateroom which was room 8338 we went to put our sodas in the fridge and noticed the cabinet that the refrigerator was in was hanging off of the hinges and we went to find the steward for our room. He then came and hooked it back up and left. We went to bed that night and our bed was hard as a rock! We tossed and turned all night long and when we got up, we immediately went to find the room steward again to ask him why the bed was so hard. We are frequent cruisers and in all of our years of cruising we have never had a bed that was that hard and uncomfortable on any of our previous sailings. He then told us that the bed didn't have the padding on it and that he would take care of it. He did just as he said he would. The final straw though was the morning of January 7th when we went to the seaday brunch to eat. Our service team Lead was Lizette, the team server was I Made and the Asst. Maitre D was Bernard. My husband and I both ordered the grilled chicken Ceasar salad to go with our steaks. As, I started to eat my salad I realized that I was chewing on a long strand of hair! I took it out and immediately and called Lizette the team lead and she came and said that she was sorry and told me that she was taking it to her supervisor and that she was sending the Maitre D to our table. He (Bernard) came and the only thing that he was concerned with was the protocol of "Do I need to go to the doctor" because that was their protocol! He wasn't apologetic at all but did come back with another salad! That is the last thing that I wanted to be honest! The Maitre D (Bernard) is supposed to be the person who is responsible for making sure that everything runs smoothly in the restaurant. He asked us for our room number, and I figured that he would probably send us a letter apologizing for this mishap but not one word or anything from anyone on the ship about this nasty issue of hair in my food. This was our second time on this ship in less than 90 days and both times we have had issues! The first time we had plumbing issues and it took us running back and forth to the desk to try and get that rectified! I will never sail on the Carnival Magic again because I am finding out that we their customers aren't their main concern! I have been sailing with Carnival since 1991 and unfortunately this has been the worst Maitre D we have encountered! We have met some awesome staff on the Magic ship, but things definitely need to get better. And last but not least my husband purchased the spa package for me as a Christmas present and every day when I went the stone recliners were barely warm and the aroma steam room never had any aroma! The employees were told by me and other customers and all they could say was "it is okay" she will turn them on but the entire week everything remained the same which was cold.
The complaint has been investigated and resolved to the customer's satisfaction.
Long Delay with Cancellations/Refund Request
1/22/22
CC sent email allowing customers to cancel their upcoming April 2022 cruise without penalty if they are unable to comply with COVID requirements on ship( Carnival Horizon ) that is scheduled to depart from Miami on 4/24/22.
I contacted customer service 3x, where one rep said that the manager is servicing other reps who 's unavailable for the next hour. Rep asked if I can hold, which I did until the phone disconnected after an hour.
Called later that day, waited for 1.5 hrs for the phone to disconnect.
Called today 1/22- waiting 2 hours . There have to be a better way to help the customer with cancellation request since there is no online option where we are forced to call. I have $1264 refund I am entitled to and would like to received it. Unfortunately, I will be losing my $650 as this is the 3rd cancellation, if there's a way to keep CC of $650 and received cash for the $1264 will be great.
Desired outcome: refund
The complaint has been investigated and resolved to the customer's satisfaction.
Shelly Young doesn't care about your refund or even you as customer. She is just going to follow her scripts and do nothing for you. I have sent in complaints and Carnival doesn't care about the people anymore, and once they have your money they really don't care.
I'm having the same problem. Never cruising CC again!
Booking refund
Hello,
I booked a reservation last month (2021) for a departure in February 2022. I paid in full when I booked the reservation. I tried canceling my trip and was told I would only get partial refund due to a $200 non-refundable deposit. I didn't place a deposit, I paid my trip in full. This is ridiculous that I would be penalized for something that didn't state if paid in full you're still responsible for deposit. Folks are getting sick on these cruise ships and for Carnival not to compensate customers it's total robbery. Even if it's a credit towards future travel but to penalize your customers especially with the endemic that's going on.
T. James
Desired outcome: Refund or credit
The complaint has been investigated and resolved to the customer's satisfaction.
I got the same response as it is a script. What does that even do to help us as the customers? Nothing other than piss us off as we know that we are nothing more than a number to them.
"Please continue to take care of yourself and your loved ones in these unprecedented times. We thank you for your support and hope that you will allow us the opportunity to win back your confidence and exceed your expectations onboard.
Kind Regards,
Shelly Young
Guest Administration"
Food, Medical, and Customer service
Hello, On 10/16/2021 My wife and I took a cruise on the Mardi Graw, booking # Q21PX2. After speaking with our cruise planner Mr. Jenkins yesterday he told me that I should write to you. Our cruise had been cancelled twice, once in Nov. 2020 and Feb. 2021. we finally were able to go on this cruise in Oct. 2021 for our 36th wedding anniversary. On the 1st day Sat the 16th we were onboard and went to Guy's burgers and got a burger. Ater a few bites I bit into something hard, I believe it was a bone fragment in the burger. I swallowed and then took another bite, that is when I realized that I had broke my tooth in half. We called over a waiter and he told us to go to medical. We went there right then. We were told by medical that there was a $150.00 dollar charge to see the Dr. but there was really nothing he could do. We went to customer service and told them what had happened and they said where is the proof. There was nothing they would do for me. I spent that night in a lot of pain went back the the medical office on Sunday to see if I could get any pain medication and they said NO. We went back to our room and received a call later that day from the nurse in medical to ask us if I wanted to see a dentist at our 1st port tomorrow Monday, I said yes. She made us an appointment and I went to have my tooth pulled which they did. I spent the next several days in a lot of pain. Our Anniversary cruise was basicaly ruined and the Staff said there was nothing that they would do. In short they called me a LIAR BECAUSE I DIDN'T HAVE PROOF... This was completely unacceptable to us. Mr Jenkins told us to write this letter and send it to you because as of now if there is nothing that you will do about this we will probably find another cruise line to cruise with. Thank you for your time, Ken Gumpert
Desired outcome: We would like another cruise for our Anniversary
The complaint has been investigated and resolved to the customer's satisfaction.
HAHA what a joke they say email Customer care. Nobody is there. I have been waiting for weeks for a response.
Refund
My husband, stepson, and I were paid in full to go on a 7 day cruise to Matzatlan, Puerto Vallarta, and Cabo San Lucas on January 15-22 on the Carnival Panorama with my cousin and his family. We were told that we would need to get an antigen test 2 days prior to the cruise. When talking to Susan Carbone, she assured me that if either of us tested positive that we would get a full refund and not to worry. So we paid in full that same day not in payments.
We took our tests on Thursday, Jan. 13 and didn't get our results until Friday evening around 8 pm. At that point I had already attempted to call Susan cuz I was getting nervous since we live 4 hrs. away and didn't know if our tests were going to be negative. I also attempted to call Jeannie too since I had her ext. too. I left a message on her voice Mail regarding my concerns but no one was answering or calling me back. When we finally got the results and my stepson had tested positive, I called again with no success and left messages of having to cancel the cruise. I finally went onto the website and proceeded to cancel there so as to have it on record of the cancellation prior to the day of the cruise. Then on the morning of the cruise, Jan. 15 I tried calling Susan Carbone again so as to inform her that we had cancelled because I didn't want to have any problems with getting our refund back. I believe I even called again on Sunday the day after the ship had sailed. I finally started emailing Susan on Sunday night. I got emails back finally on Monday morning from Susan and that's when she said we were only getting cruise credit and not for the full amount and that we were being charged a certain amount. Why are we being charged anything first of all if due to the pandemic we have no control. And we don't want credit we want a refund. We were told that we would get a refund when we were planning the cruise. Then I started to read all of the reviews and lots of people are complaining about the same issues. Your company is making promises of refunds only to cheat people out of their money. You are making lots of money due to this pandemic.
My husband is not happy about this and if not refunded, he will be getting in touch with any and every type of media that will listen to our story to let everyone how carnival cruises rips people off.
Desired outcome: Full refund
bugs in our room
A friend and i went on the Carnival Pride jan 2nd- jan 8th 2022. One our second day on the ship, my friend and i noticed we had bug bits and could not figure out why, it continued and then on day 4, my friend went back to our cabin to grab something, and she saw a bug on her bed. She took a photo, and we went down to the front desk, we told them what's been going on and even showed the photo. They sent two staff members to our room and told us they only saw one dead bug on a bed, and we didn't have anything else. We went back down to the desk and spoke with a manager and explained how uncomfortable we have been to sleep and wake up daily with bites. The only solutions were giving was to give us free laundry and a bottle of Champaine. Seriously? I told him i wanted something done for our inconvenience and if it was bed bugs, i do not want to take that back home with me. He then said they've had bed bugs before and that wasnt what we had. I've emailed their customer service department twice since we've been back and have not had anyone contact me. I've emailed because when i called, it says to email. I am so disappointed
Desired outcome: free laundry and drinks. That is unacceptable to me
The complaint has been investigated and resolved to the customer's satisfaction.
hey at least you got champagne offered. I got nothing but "Accidents happen:" When I slipped and fell in the MArket place. Realy hurt my leg, elbow, and head. There was no sign. My child also with the rest of us had to smell weed for 4 days and they did nothing. We were on the same cruise. And same here I emailed and nothing from them. They suck at taking care of their customorers. Royal Carbian would have been all over this by now. Good luck to you and your complaint. I have a feeling they dont care.
November 2021 Cruise Cancelled by Carnival
Reservation # M91ZW2
Sail date # 11/12-11/18/2021
Carnival Conquest
On September 2021 I received an email saying that my cruise was canceled by Carnival. I followed the link to request my full refund on September 21, 2021.
January 2022, still waiting on refund, I've spoken to three people at Carnival and had 3 hour wait times. No one wants to help me. One person found no record and another said they can't issue refunds
Desired outcome: Full refund
The complaint has been investigated and resolved to the customer's satisfaction.
Hopefully you got your refund or they found your reservations. They can't find some of my complaints either. I too got the same. "Thank you for understanding." Crap. Really
"Please continue to take care of yourself and your loved ones in these unprecedented times. It is our hope that you will allow us the opportunity to win back your confidence and exceed your expectations onboard the Carnival Liberty. "
February 2022 upcoming carnival magic cruise
Hi there carnival,
Opted for a refund with the news of refunds being issued due to CDC advise, omicron soaring, having to fly across the US from 2 states on several flights to get to Orlando both myself and my son, for carnival magic 8th day Caribbean cruise and received refund of only 50% of our money, with all 3 cruise ports also not accepting ships, we have never been to any of those, booked, omicron, all these restrictions including news of being tested at ports for long cruises and results of that, and
You take 50% of our money.
We do want to cruise and to make this right a credit will be appreciated, but when you treat customers this way we won't want to sail with you.
Was told the fare had to be paid in full when I booked, so whole fare was paid.
T James
You have my contact info.
Desired outcome: CREDIT FOR THE OTHER HALF OF MY MONEY. BOOKING# R81MP4
The complaint has been investigated and resolved to the customer's satisfaction.
Welcome to the world of Carnival Cruise Lines Customer Support. You will get nowhere with Shelly Young.
Charges on credit cards
Carnival sent letter out two weeks ago due to new variant they are refunding guest money if that's what guest chose. Four of us had booked cabin. Two of us canceled. We called 3 times b4 cruise finally got thru they said Carnival would not issue refund to her credit card then used it instead towards upgrade for the other two people going and remaining amount as on board credit this is fraud on carnivals part.
Desired outcome: Refund of $2900 on credit card for canceled cruise
The complaint has been investigated and resolved to the customer's satisfaction.
Refund due to positive Covid-19 test.
I scheduled a cruise on Jan 8th to Panama via the Pride. Booking# R88ML3. Receive a notification of a positive Covid-19 test on January 6th. I have made numerous attempts to have this issue resolved. I spent hours on the phone to discuss my options. As soon as I received the positive test result, I made attempts to cancel my booking. I would appreciate a refund due to this uncontrollable event.
Thank You,
Margo A. Walker
The complaint has been investigated and resolved to the customer's satisfaction.
M97NM2 Houston April 9, 2022
Hello, I am set to set on CARNIVAL DREAM - 09 APRIL, 2022 - 17 APRIL, 2022, booking M97NM2 for Houston family. I have called several times to discuss my concerns with the changes in policy for children. When I booked this cruise months ago, the following did not apply: vaccine for kids or nose swab at $150 per child (multiple nose swabs needed), bubble tours (created after I booked), no kids club for unvaccinated kids, etc. Both my husband and I had adverse reactions to the vaccines (we are fully vaccinated), we will NOT proceed with vaccines for our children nor allow them to be multiple nose tested. Even with we completed all the demands to sail, we could could not enjoy the cruise as hoped, could no disembark on our own, could not attend kids club, the list goes on. My Deposit is $396. I would like a full refund. Previously carnival honored a full refund for pandemic cruises, why not this one? I have spent hours on the phone with Carnival trying to get in touch with resolution department which have failed. Either I have waited for hours or been disconnected, never once reaching a live person. This is ridiculous. Also, the protocols for April 2022 are not out, which is unfair to me as cruiser. I realize carnival is very busy and trying to handle all the calls and concerns. I have been told repeatedly that if the April 2022 protocols were out, I would be given a refund. This would be an easy fix for carnival and keep me as future customer, to refund in full, the $396.00. I willing booked knowing that carnival had honored a refund in the past, why am I struggling to get carnival to respond this time? Please refund in full the $396. Thanks, Stephanie Houston
Desired outcome: Refund $396.00
I am having the same exact issue. I have a deposit of $400 for an April 3rd booking. We are unvaccinated and you did not have to be vaccinated when we booked. I would like our money back. I think it is wrong for Carnival to expect full payment when the guidance doesn’t cover the sailing date. With our cruise being 3 days past current guidelines, I’m positive nothing will change. I think this is so deceitful. I’ve spent over 7 hours on hold and nothing is being resolved. I would like to see updated guidance so many of your customers can move on and get refunds if needed.
-Ronica Garrod
I am sorry to hear this, sounds identical to our situation. It is a horrible business model with the pandemic going and it is impossible to get a resolution specialist on the phone. Like you, I have been unsuccessful despite multiple attempts & countless hours. I was advised that the April protocols will updated later this month but people like you and me (& I sure many others) lost our deposits. 😞
Carnival Cruise Lines Reviews 0
About Carnival Cruise Lines
One of the things that sets Carnival Cruise Lines apart from other cruise lines is its commitment to providing a fun and exciting atmosphere onboard its ships. From the moment passengers step onboard, they are greeted with a festive and lively atmosphere that is designed to help them relax, unwind, and have a great time. Whether it's enjoying a delicious meal at one of the ship's many restaurants, taking part in a variety of onboard activities and entertainment options, or simply lounging by the pool and soaking up the sun, there is always something fun and exciting to do on a Carnival Cruise.
In addition to its onboard amenities and activities, Carnival Cruise Lines also offers a wide range of shore excursions that allow passengers to explore the ports of call on their itinerary. Whether it's snorkeling in the crystal-clear waters of the Caribbean, exploring ancient ruins in Mexico, or taking a scenic tour of the Alaskan wilderness, there is something for everyone on a Carnival Cruise.
Another thing that sets Carnival Cruise Lines apart from other cruise lines is its commitment to providing exceptional customer service. From the moment passengers book their cruise to the moment they disembark, they are treated with the utmost care and attention by the ship's crew. Whether it's helping passengers plan their itinerary, providing assistance with onboard activities and amenities, or simply ensuring that their stay is as comfortable and enjoyable as possible, the crew of Carnival Cruise Lines is dedicated to providing the highest level of customer service possible.
Overall, Carnival Cruise Lines is an exceptional cruise line that offers a wide range of exciting and memorable vacation experiences to travelers of all ages. With its commitment to providing a fun and exciting atmosphere onboard its ships, its wide range of onboard amenities and activities, and its exceptional customer service, it's no wonder that Carnival Cruise Lines is one of the most popular cruise lines in the world.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you encountered with Carnival Cruise Lines. Make it clear and specific to the problem, such as "Unresolved Billing Issue on Carnival Cruise" or "Poor Customer Service on Carnival Vista."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
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Overview of Carnival Cruise Lines complaint handling
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Carnival Cruise Lines Contacts
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Carnival Cruise Lines phone numbers1300 385 6251300 385 625Click up if you have successfully reached Carnival Cruise Lines by calling 1300 385 625 phone number 40 40 users reported that they have successfully reached Carnival Cruise Lines by calling 1300 385 625 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling 1300 385 625 phone number 1 1 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling 1300 385 625 phone number48%Confidence scoreAustralia+1 (800) 764-7419+1 (800) 764-7419Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number 1 1 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone numberCustomer Service+1 (800) 845-2599+1 (800) 845-2599Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number 2 2 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number 6 6 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone numberOnline Support Team+1 (800) 929-6400+1 (800) 929-6400Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number 2 2 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone numberGuest Care+44 843 374 2272+44 843 374 2272Click up if you have successfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number 5 5 users reported that they have successfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number 2 2 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number43%Confidence scoreUnited Kingdom+64 800 442 095+64 800 442 095Click up if you have successfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number 2 2 users reported that they have successfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number100%Confidence scoreNew Zealand+1 (305) 406-8656+1 (305) 406-8656Click up if you have successfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number+1 (800) 819-3902+1 (800) 819-3902Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone numberPersonal Vacation Planner+1 (305) 599-2600+1 (305) 599-2600Click up if you have successfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone numberCoordinator+1 (727) 452-4538+1 (727) 452-4538Click up if you have successfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone numberMedia Contact
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Carnival Cruise Lines emailsBBBInquiries@carnival.com100%Confidence score: 100%Support
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Carnival Cruise Lines address3655 NW 87th Avenue, Miami, Florida, 33178, United States
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Carnival Cruise Lines social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 01, 2024
Most discussed Carnival Cruise Lines complaints
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