Carnival Cruise Lines
Reviews and Complaints

We just returned from our 7 day cruise on the Carnival Miracle.
My husband and I have been on probably at lease 15 cruises with Carnival
and this will possible be my last. Upon checking in to our suite it was very obvious the room was not very clean. Cookie crumbs on the dresser and floor and very dusty. Even after we complained to our cabin boy, was not cleaned until I called guess services. The frig or the TV did not work, and yes a new frig was installed 3 days later and TV repaired. Shower doors did not close all the way.
Both sets of closet doors would not close all the way so at night they kept
moving back and forth with the motion of the ship. I am a very light sleeper and sad to say I did not have not even 1 good night sleep. I paid big bucks to have a nice room with a balcony, and the balcony was very nasty.
I could have paid probably than 400.00 for a room but I booked a suite to have a little luxury that I did not get. And this is a very unattractive ship and food is not good all. I have never ever complained but I thought this merited a complaint. Oh I can not forget this, they gave us a cheap bottle of champagne for all of our trouble, that was not drinkable.
Thanks a lot for everything ! Travel date February 10-17
Delia and James Norris

I booked the new grand deck on the elation for 2-5-18 sail date. BIG mistake. The new rooms and decor were beautiful however almost impossible to get to. I spent a large portion of my trip just waiting on one elevator to get to deck 14. One was broken the whole trip and happened to be the same one that was broken on the sane ship a year earlier when we sailed. There is no other way to deck 14 other than stairs which I am unable to climb. Thats just the beginning. Carnival service has declined to the point that i would rather pay more on any other line. Our stateroom was never cleaned 2 out of 5 days, dirty dishes left, no soap all week ( used our own) had to beg to get ice etc. We were not able to use the dining room all week due to long lines! At least 30 minutes wait every night so we tried tge tiffany restaurant. Another big mistake. The food was not good. The salad bars stayed empty, and the once amazing desserts were frozen, sliced cakes leaving a lot to be desired. We settled for pizza that once again you had to wait a long time. The only good thing was the guys hamburgers but came with a long wait also. We bought a shore excursion to atlantis. Although beautiful, the experience was awful. We were cattle driven to buses, herded into them, dropped off with no idea what to do and left to figure it out. After waiting another 30 minutes at guest services to ask for help we we told to call customer service after we got home as there was nothing they could do! This was my 9th cruise and each time it has gone down hill. I will call tomorrow and see if carnival truly even cares.

I booked the new grand deck on the elation for 2-5-18 sail date. BIG mistake. The new rooms and decor were beautiful however almost impossible to get to. I spent a large portion of my trip just waiting on one elevator to get to deck 14. One was broken the whole trip and happened to be the same one that was broken on the sane ship a year earlier when we sailed. There is no other way to deck 14 other than stairs which I am unable to climb. Thats just the beginning. Carnival service has declined to the point that I would rather pay more on any other line. Our stateroom was never cleaned 2 out of 5 days, dirty dishes left, no soap all week (used our own) had to beg to get ice etc. We were not able to use the dining room all week due to long lines! At least 30 minutes wait every night so we tried tge tiffany restaurant. Another big mistake. The food was not good. The salad bars stayed empty, and the once amazing desserts were frozen, sliced cakes leaving a lot to be desired. We settled for pizza that once again you had to wait a long time. The only good thing was the guys hamburgers but came with a long wait also. We bought a shore excursion to atlantis. Although beautiful, the experience was awful. We were cattle driven to buses, herded into them, dropped off with no idea what to do and left to figure it out. After waiting another 30 minutes at guest services to ask for help we we told to call customer service after we got home as there was nothing they could do! This was my 9th cruise and each time it has gone down hill. I will call tomorrow and see if carnival truly even cares.

We booked a cruise for April on the Carnival Breeze. My husband and I paid for all 4 rooms booked up front and the other guests were to pay us back for booking. 2 of the guests in rm#9218 Bk#9VD3X6 moved out of state Feb. 2nd, and left me and my husband with the cruise not paid. I called Carnival and explained the situation, and told them I had someone else to take the place of these 2, and all I wanted was to replace them for the other 2 previously booked in this room. We were told we would have to cancel this booking and lose the 500 dollar deposit, and rebook for the 2 new guests, because this was an early saver booking. I was not told we had booked an early saver cruise, and no one at carnival explained this to me when I called to book this cruise. This situation was out of our control, and I feel like 500 is a little much to charge us when all I wanted to do was exchange 2 passengers names for 2 more in the same room. The least the could have done was given us 500 onboard credit, but nothing was offered, just I'm sorry but you lost 500. We have cruised with Carnival previously and wanted to continue with our family cruises, but my husband is very upset about this and says we will never book another carnival cruise again unless they can somehow resolve this .

Carnival Cruise Line and Effy Jewelry are holding thousands of dollars of my money hostage. Each claiming that the other has my money and that the process can take up to 6 months. I paid CASH on board.

I tried to return everything to Effy Jewelry while on board the Valor, however the salesperson told me that he cannot accept returns that it must be done once on land. Bear in mind that this was during the 24 hour period in which the shop made us wait to receive our receipts and appraisals. He provided the receipts to us immediately before closing on the final night of the cruise - imagine my surprise after opening the envelope in the stateroom when I see the back of the Effy Jewelry receipt says that returns must be done while on the same voyage.

Additionally, the blue diamond ring I purchased had to be sized, on board they assured me that Effy Jewelry would do it within 2 weeks. I contacted them the day I got home and was told that it will be 3 months for the ring to be sized. At that time, I asked for it to simply be returned, which they refused.

They accepted a return for the bracelet and the necklace purchased onboard the Valor, but REFUSED to accept a return for the ring purchased in the same transaction, despite the fact that the salesperson did not allow me to return while on board as he should have.

Effy has stated that they have received the two pieces they agreed to accept as a return. Effy has stated that they have processed the refund to Carnival.

Carnival Customer Care (I have called daily) has stated that they do not have the refund and cannot give me my money back until they receive the refund from Effy. Despite the fact that Effy has stated that they have the merchandise back!

Effy and Carnival have stated that it can take six months for this process to occur.

Why do these companies think it's OK to hold my money for 6 months?!?!?!

If it's a "guaranteed" shop on board a CARNIVAL SHIP, AND they have confirmed that they received the jewelry back, which EFFY Jewelry has done, then CarnivalCruise should refund their customer (me!) immediately, and pursue EFFYJewelry for the money.

Carnival has put me (and my money) in the middle of their payment drama. It's between EFFYJewelry and CarnivalCruise - why can't CarnivalCruise issue me a check for what I am owed and work it out with their vendor, EFFYJewelry separately?

I am supposed to board the Valor on February 15, and I would greatly appreciate it if someone could assist in ending my suffering with this before then. I currently have four cruises booked with Carnival and ten past cruises. I gamble way too much in the Casino for my own good, so Carnival has certainly made their money off of me and needs to make this right. The right thing to do would be for Effy to process a full refund on the ring they are in possession of (in a three month wait for sizing), the bracelet and the necklace already in their possession and for Carnival to write me a check, THEN Carnival can sort it out with Effy (the vendor they have chosen to sell "high end" jewelry on board to [censor] customers who fall for their sub-par product like me).

Thank you

My husband and I booked a cruise to the Mexican Riviera for Jan 27, 2018, on Carnival Splendor. Our first cruise. We also booked shore excursions in all three ports. On two of the excursions there was a group of folks who were quite obviously disabled (Down's syndrome, cerebral palsy, etc). One member of this group, a middle aged man, coughed incessantly while on the tour buses on both excursions. No attempt made to cover his coughing other than a hand held a couple inches from his face, which did no good. We tried to get away from him, but the buses were pretty full, and in fact, when we tried to seat away from him, another passenger irately and rudely made us leave the seats because they were "hers". We had no notice of seat assignments on the bus.
In any case, we both started feeling ill on the fifth day of the cruise with respiratory illness, and now very ill with flu (although we were both vaccinated in October). Quite an ending to an anticipated vacation that was expensive for us.
Additionally, on the second shore excursion to the tequila factories there was a youngish woman from the above group who had "four shots of tequila" she said, who became ill on the bus in the seat in front of us. Very disturbing. These people should have been monitored and supervised, and the man should have worn a mask or not been allowed to board the ship or the tour bus. The woman obviously needed supervision regarding her drinking.
Now, we are both still coughing and ill, a week later.
We realize that everyone has a right to enjoy a cruise, but our pleasure dissolved after becoming ill, which could easily have been prevented by better control and observation of the health of the passengers on the ship.
We now have no intentions of cruising again after this experience.
Thanks for allowing us to speak.

We were booked on a cruise on the Breeze in Aug. 2017. Right in the middle of Hurricane Harvey. We were told this cruise would sail on a shortened itinerary, so we drove to Galveston and got stuck on the island and could not get off. Cruise was cancelled two days in. We were offered a refund and 20% credit of that cruise cost on our next cruise. So we booked a new cruise leaving from Miami Feb 17, 2018. Today, Feb 10, 2018, I received an email that one of our excursions was cancelled due to being nonoperational. I paid with a GC that I purchased from Verizon with my own cash, and it was an Ecard. So they said by law they can only refund to the card I paid with. I can't access this Ecard any longer obviously. I said can you send another Ecard, or give OBC so I can use that money on the cruise that I am leaving for on Wednesday. No ma'am we can't we will have to mail you a new card. I said I'll be gone before it gets here. She said no worries, you can use it on your next cruise. At this point I never want to use Carnival ever again! I have been on the phone all day, I understand the law. I always understand they are quite capable of giving me an Ecard, or overnighting a gift card, or giving me OBC. That's all I want, is to be able to use that money on this cruise that I'm going on in 10 days! They waited until 10 days before the cruise to cancel an excursion that probably should have never been offered to begin with! Why would I want a GC I can use on my next cruise when I keep saying I won't cruise with Carnival? So what, I'm just out my money right? I posted on John Healds Facebook page and was contacted by a Shane, but have not heard from him. I don't want a GC I can't use. Why is this so hard? I would be completely satisfied with an offer of OBC for my cruise on the Glory on Feb. 17, 2017, or an issue of an Ecard that I can use on my cruise, or a new gift card issued by overnight mail.

I am providing a letter from my employer stating I had to work due to Hurricane Irma.
Carnival Cruise Lines
Carnival Cruise Lines Contacts & Information
Posted: Oct 24, 2017 by Cynthia Keene
I would like a refund for a cruise I could not take due to hurricane irma
Complaint Rating: 100 % with 1 votes
Contact information:
Saint Augustine, Florida
United States
Boarding #5MJ8D2-9/14/2017-Carnival Liberty--I was scheduled to take a cruise with 9 of my friends that we take every year, but hurricane Irma hit I could not go. My house sustained damage and was without power. I am also employed by First Choice FL Vacation Rentals and we had many properties that also sustained major damage so I had to work. I am requesting a refund due to weather conditions that was beyond my control.

We just came back from Carnival Fantasy-January27th 2018. We have been on 2 prior cruises and LOVED them. This one we booked Grand Suite and a couple of hours on the ship we hear threat and loud screams between people in next door suite. Security was outside there door. So we thought it was handled. They said it was a domestic drunk despite. Next we go out on our balcony and 3 people are smoking on the balcony next to ours. it was so smokey we coulden't be on it. My husband told them politely -they have assigned smoking areas. They ignored us we called Guest services who told us to turn to our floor manager . We did. He told me they had been told.But they lit up the whole time and no one cared. It is a safety hazard and a violation. It can start a fire on the ship. I just stopped going out on the balcony. It got so bad that when we walked down the corridor you could start smelling the smoke. When we saw our neighbors -we got the evil eye because they thought we called on them. But when I called today no records shows of anything?I called the carnival 1800 number the same day we got off the ship and complained about this and they said call back in a couple of days for records to come in. My husband is retired Navy and a safety CSP so we know what can happen when butts fly all over the place and it was non stop. I am disappointed that nothing was recorded-didn't know it was up to me to check that that they wrote things down, so this was a horrific experience. And I just called and they said sorry you felt unsafe but you should have spoken to guest services? that directed us to floor steward. And I was asking for money back for paying for a balcony we coulden't use due to safety. They said $150.00 for future sail credit. I feel this was neglect on professionals part in safety violations.

February 4, 2018

Carnival Cruise Lines

To Whom it May Concern:
I am writing this letter to inform you of my recent carnival experience, it was suppose to be a birthday trip for my husband and I. On February 1, 2018, I was scheduled to board the Carnival Liberty out of Port Canaveral from Feb 1- Feb 4, 2018 in route to Nassau, Bahamas for a three day cruise. I would like to present my booking information before proceeding into my concern. My booking number was 1BMJ10; stateroom: 8303. Upon heading to Port Canaveral to board the cruise we encountered several traffic delays (several wrecks) for what was suppose to be a five and half hour drive turned to almost seven hours. I made several attempts to try to inform Carnival and the ship's crew of these the traffic delays. I called the 1-800 Carnival, Port Canaveral and emailed [protected]@carnival.com on 2/1/18. I was informed by a clerk (did not get her name) that she would inform the ship admin at the port and to hurry but to arrive safely. I have not received any feedback from ship admin.
We finally arrived to the Port around 3:45 pm, though after going to the wrong terminals and finding the right one parking was blocked with an orange bouie (I assumed they were not letting anyone else in or parking was full in this deck-no one was at this booth). The ship had not yet sailed off once we walked into the port though we could hear the whistles meaning it was preparing for takeoff. I became concerned when we arrived in the Port that no one was willing to help us get checked in and placed on the boat before it sailed off. Several of carnival employees turned their heads, walked off, and displayed selective mutism as if they did not want to deal with us or getting us on the ship. After that 10 minutes passed and a Department of Homeland Security Officer was hollering stop the ship, Carnival staff continued to act as if they didn't hear him and one male finally responded there is nothing we can do. My husband and I smiled and waved at the passengers as they were beginning to sail by and we really wanted to cry because those 10 minutes within our heart we knew we could have been on the ship and checked in.
We then realized we are not stuck in port Canaveral since we are so far from home. We ended up spending the night in our vehicles because most of the motels in Port Canaveral area were booked and we were too exhausted and mentally drained to drive to Orlando. This same night we wanted to catch up with the cruise crew in the next port-Nassau Bahamas therefore we scheduled a flight with Southwest Airline. The earliest they had was 10:30 am, we arrived to the airport but then told there would be a flight delay for up to six hours. We sat around at the airport for hours and waiting to board the flight but that never happened. I even called 1-800 Carnival emergency number to notify them as well.
I was already hesitant to attend the Carnival Liberty due to the recent USPH failed inspection. I overlooked that because we love carnival. I have been on other cruise lines but there is no experience like a carnival experience, my husband is a gold member and I have cruised four times with carnival, this would have been my fifth. We also have a cruise booked with cruises only for carnival for June 4-9 2018 with carnival sensation. I am not asking for a refund but for this cruise cost to be applied to another cruise and to be used to book another three day cruise cost honored by Carnival. My phone number is [protected] and email is [protected]@yahoo.com.

I received an online gift card a little over 2 years ago and the link no longer works. I called gift card services and they verified my order number but said that had to follow up with corporate to get me a new link which will take 24-48 hours. It's going will be a month this Friday and nobody has responded. I've called several times a week and just keep getting the runaround stating that they are waiting to here back from "corporate". I can understand if I lost my gift card but this is an issue where the URL was updated and a redirect was not put in place. I also called [protected] and get the same story. I sent emails with no response. I have an upcoming cruise that I would like to use this on but Carnival will not contact me. This can't be the first case so I would like some resolution on the matter.

Booking#9TJ8Q2

Carnival Cruise Pride sailed on November 31, 2014 booking#1V2NM9

Hello, our first cruise was on Carnival and have sailed Carnival ever since. We were told the sister ship of the Legend, the Pride was recently updated and redone so I took some notes reflecting the Good, Bad and Ugly.

The Ship:
The Good:
My first impression of the ship as I boarded was WOW. Not as impressive as the Legend but it lived up to it's name. We sat at the Atrium Lobby and enjoyed a libation, as is our custom on each and every cruise we have taken and took in the decor.
The Lido Deck with the big screen TV and retractable roof were awesome.

The Bad:
The ship was not decorated for the holidays. No garland, trees, snow, or wonderfully delightful winter wonderland of a village life made entirely of edible treats (though edible for the eyes not the mouth)
One of the glass elevators was missing the roping and the metal end where it had been was sticking out and can hurt someone.
The ladies room near the casino has a stall with a tile that was not positioned correctly and sticks out. It is on the bottom wall closest to the door hinges
—
The Shows

The Good:
We absolutely loved the shows: Heart of Soul, 88 Keys, Motown Showdown and 80's Pop to the Max (we chose not to attend the Welcome Aboard Show and the Game of Love) we missed Getaway Island. The singers, especially Thomas were fabulous and the chorography and laser light show were awesome.

Not so Good:
The Game of Love Show, this is/was the old Newlyweds show and do not consider it to be in the same league as the other shows above, it's time to get rid of it and implement another game.
TV's in the cabins could/should have more English Speaking channels than Spanish.
Comedy Show - too many/much country references and not enough jokes
—
Land Tours

The Good:
Senior Frog package with beach, lounge chairs, free buffet and drinks was well worth the price.
In Mahogany Bay to say it was raining is an understatement it was more like a deluged and we were soaked, however, upon arriving back on board the staff was there to take our wet towels and offer us clean, warm towels to use. This was greatly appreciated

Not so Good:
Team that does the Shop Talk had some kind of emergency and would not arrive until Belize.
Since we were never in Costa Maya before, we decided to book a trip to Senior Frog. We boarded the bus and headed off, upon arriving the gentleman who met us explained there would be a fee for the buffet and drinks. A few people on the bus were concerned since they also paid for the same trip package as us. It seems there were '2' packages to Senior Frog; one with free buffet/drinks and one without, depending on the color of the wrist band you were wearing. To avoid this confusion, both tour groups should have been separated or the driver should have made it clearer on the bus ride there.
—
Food:

The Good:
The foods we ordered were delicious. Especially the Lasagna and the Mac & Cheese with chicken. Compliments to the chef who cooked the steaks, they were done to perfection!
All the eateries on the Lido Deck were awesome.
We did have pizza one night, four cheese and margarita, both were very tasty and hot out of the oven
The main dining for Saturday/Sunday brunch was a nice change from prior cruise menu

Not so Good:
Pork Chops were overcooked and dry
The Pizza with the garlic, ricotta cheese, goat cheese and spinach was removed from the choices available from the pizza menu. (this was one of our favorites)
At the buffet, more care needs to be taken when unwrapping food, a piece of aluminum foil was mixed with the potatoes and a child could have choked or the foil hit a metal filling in the mouth causing pain.
—
Casino:

Not so Good:
We were not able to locate the quarter slots, only the over abundance of penny slots.
We were not aware or advised that the "High Rollers Club" were cruising and the price of a chip would be doubled. Instead of each chip being worth $1.00 it was $2.00. This information should have been in the Fun Times and also at the Casino. (side note: we did quite well, considering)
Since people are allowed to smoke in the casino and at times a table has many people smoking at the same time, maybe consider installing smoke eaters. There are only "2" roulette tables and when many people are smoking we are forced to leave the table due to the smoke.
—
Piazza Cafe:

Not so Good:
Staff member said the piano in this room is never used and it would be easier to host trivia if the piano were removed.
The crossword puzzle and pencils are located at the side counter of the cafe and are not easily visible.
—
Crew:

The Good:
the new look "uniforms" for the staff look great! much better than the Red, White and Blue polyester looking ones.

The black suits worn by Cruise Director George and Assistant Max gave an air of professionalism that goes with their titles and separates them from the rest of the staff.
—

Cabin:

The Good
We found our cabin clean, organized and to our liking.

The Bad:
There were not enough room service cards for the '7' days we were cruising.
When entering our cabin (#7235) we noticed the room was a bit stuffy and warm. We felt the air conditioning vents and they were not blowing out cold air, just circulating the air in the cabin. We called Guest Services a few times one day and the next day. However, after a few rings the phone disconnected. We did not see our cabin steward until a few days later and advised him of the air conditioning. He stated he will call to have the air conditioning checked. It was very uncomfortable trying to sleep. When we asked the cabin steward if he heard back regarding the air conditioning, he said no. When I opened my cabin door and it was colder in the hallway than it was in our cabin. I again called Guest Service. I spoke with a nice girl who stated she will have someone come and have it looked at. The technician came and looked at the thermostat and had a temperature gauge set. He advised me the room was warm and the thermostat was broken and would have it fixed. After dinner, when we came back to the cabin, it was beginning to cool. Later that night, I went to Guest Services and spoke to the same girl who took my phone call earlier. I wanted someone to know how many times I tried to get the air in our cabin cooler. I was very nice when I spoke with her explaining my displeasure.in short she said the cabins are kept at a temp between 72 & 74 degrees and she did not know how low I kept my thermostat at home or what temperature I am used to, but I should have reported my issue directly to Guest Services. I was shocked to say the least that she out and out blamed me by implying it was my fault for not coming to them in person to tell them about the issue, even though I called and the room stewart was aware of the matter. I was so taken aback by this that I told her the temperature of my house or what I am used to is no concern of hers. After I said this, she turned her back and walked away. I have never been treated so dismissively and decided I was not going to pursue this with her, but would note my complaint in writing.
We've had a few minor issues before, which were always addressed immediately and courteously. Had I known I would need to be inconvenienced by having to personally go to the Guest Service Desk, wait on a long line, and hope my issue would be addresses is not what I consider to be good customer service. I was under the impression the cabin steward is there to make sure the cabin meets all of our needs. If I am wrong, please advise me so that I do not make the same mistake again should I experience any issues with my cabin when I book another cruise.
—
Noticeable errors in FunTimes :

Welcome Aboard - Have A Great Time 9:15 pm Piano Bar not Pian o Bar
Relaxing Day at Sea - Have A Great Time 7:00 pm Cozumel VIP Cards s/h said Costa Maya
Welcome To Costa Maya #9 s/h a space between 'Frog Pub' Have A Great Time 10:00 am s/h said Costa Maya not Cozumel
Fun Find Coupon Books not available for purchase

Welcome to Belize - Have A Great Time 4:15 pm should match format with 5:30 pm Guess Song (format should all match in all Fun Times)

Welcome to Mahogany Bay Have A Great Day Spa Carnival should say Weight not Way

Other than a few hiccups, we had a wonderful time!
Sincerely;

James & Marilyn Gardner
VIFP Club #:[protected]

I was due to cruise on the 16th of Sep 2017 on the Carnival Glory out of Miami and then along came Irma. Well the hurricane came through and there were evacuations of a lot of south Floridians and I was to be driving from the panhandle to Miami which is a good 9-11 hr drive. The Governor of Florida was on the news telling everyone to stay off the road until the evacuees were back in place, south FL was experiencing gas shortages and trees were down, etc. My husband suggested I cancel my cruise since the Governor suggested. I always buy trip insurance so I did. Carnival told me I had to get a refund through the trip insurance so I went to them and they told me I didn't qualify but they gave me 75% which was $777.00 toward my next cruise. I feel that I should have been given a full refund due to the circumstances at the time. My booking number was 5ZP4F5 and Elsa Flowers
Sailing Coordinator
Carnival Cruise Lines | 3655 NW 87th Avenue | Miami, FL 33178 |
[protected] x 70450
[protected]@carnival.com
is who forwarded the credit of $777.00.

Carnival Freedom Caribbean 7 Day Cruise
departed, Saturday, January 13th,
and returned, Saturday, January 20th,
Stateroom 7392

I, Jack McCauley, am 70 years of age and this was my first cruise. I found a majority of your cruise staff to be inefficient and spoke no to very little English. My experience was so negative, I'll probably never cruise again. I'd suggest you hire more fluent English-speaking staff members.

I found that some members of your cruise staff did not even know the layout of the ship and could not provide simple directions from one event to another. I asked numerous cruise staff how to get to the Posh Restaurant, the buffet, the inboard Customer Services location with incorrect routes if they offered any directions at all. Staff members on more than one occasion stated up front upon my asking for directions "I don't know!" and then continued on their way. Staff who did try to give me directions frequently gave me incorrect directions including incorrect floor levels. I'd suggest you better train your staff to know the ship layout and capable to provide patron directions.

Serving staff behind the buffet were preoccupied with their assigned stations and they frequently failed to pay attention to patrons. Gaining their attention required my raising my voice and waving my hands to gain their attention. Fruit options were limited to melons, apples, oranges and bananas. Often bananas were set back deliberately out of reach of patrons. Why not offer other types of fruits (kiwi, grapes, peaches, etc.)? Why weren't there more vegetable options (steamed vegetables, varied fresh vegetables and fewer casseroles). Your breakfast buffet items were always cold. Your biscuits tasted like small dry bricks in the making. Your eggs Benedict was always cold and looked like they were prepared hours before placed out for consumption. Oatmeal was hidden in crackpot's and, when I asked the young lady server at the buffet, the staff member never showed any enthusiasm, rolled her eyes because the crock pot was 5 steps away from her assigned bacon serving station and never once smiled or presented a friendly attitude. It takes only a few cold and distant staff members to leave a lasting and negative impression. A few staff members were customer service oriented and put forth their Best Efforts to make their patrons feel they had their best interest at heart. Those few disconnected unfriendly staff members stand out in patrons' memory and overpower the reputation of your great staff members. We the public remember the bad because they stand out and, sadly, we patrons forget about the great staff members we had based on a few bad experiences. Serving crew need more customer service training to better serve your cruise line reputation. I'd suggest that your serving crew need more customer service training to better serve and preserve your cruise line positive reputation.

The cruise coordinator constantly ended statements with, "Whoo Who!", an expression of excitement that sounded like anything but exciting. It sounded, scripted and unnecessary. I felt like I was at my local Korger Grocery Store listening to a discouraged cashier "Whoo Who" after gaining a dollar donation for that day's cause. The cruise director was charming and funny. He should drop his "Whoo Who!" expression. It's annoying and unnecessary. It takes away from his routine and normal funny presentation.

The ship was poorly designed for example; patrons had to walk through the ship through Posh Restaurant to get through to the one end of the ship. The Posh Restaurant requires its patrons to be better dressed; no tank tops, flip flops, shorts, etc. and yet you have to walk through it to get to the end of the boat. There were too few elevators. The layout of the ship does not offer quick and easy access to elevators. By the time you figure out the layout of the ship, you are exhausted due to unexpected walking just trying to get to an event. I suggest a staff member posted at each elevator to offer patron assistance to find events and direct patrons to locations to attend these events. A posted staff member at elevators can also direct patrons easier access through the long hallways to better access their staterooms.

There were too few waiters in the public areas such as the pool and the piano bar. I waited for an hour several times to get the attention of a waiter to order a cocktail, while you had an abundance of buss cleaning staff assigned to clean tables in the buffet. That buff cleaning staff was too efficient. If you left your half full plate to get water or collect some other items to eat, the buss cleaning staff would take your plates almost out from under your hands while eating. I felt as though the buss cleaning staff concentrated in getting patrons out rather than offer them a casual bite to eat dinning experience. Take some of your buss cleaning staff and make them part of your roaming cocktail order staff.

The Posh Restaurant service was excellent as were their dining options. The only short coming was the last night, the service was slow and it appeared serving staff was spread too thin to provided their normal close attention to detail and satisfaction. The manager of the Posh Restaurant could pay closer attention to body hygiene. Two of the three nights I attended his restaurant, his body odor was unpleasant. I could smell him arms lengths away. The last night parade and song by his staff was thoughtful but the manager's presentation statements should be edited and his presentation skills need attention.

Booking #6TD4Q6 and #6TD4M2. My three sisters and I have scheduled a cruise for January 15-19 on the Carnival Ecstasy leaving out of Charleston, South Carolina for the Bahamas. The husband of one of my sisters, who is also going on the cruise fell on yesterday (two days before the cruise) and has fractured his hip in four places. This this injury has also seemed to wake up his prostate cancer, causing him more pain and discomfort. We spent all of yesterday, getting him examined and admitted to hospital. We did not plan for this to happen at the last minute as we were packing and making last minute preparations. We would like to receive another vacation.

Four of us booked a Carnival Cruise on September 8, 2017 to sail on Feb 10/2018. We had bought full cancellation coverage as my boyfriend had been diagnosed with renal cell carcinoma was told he would be able to travel with no problems. At the end of October it was discovered that his cancer had spread into his lungs and travel was not advised. I contacted the Aon Affinity Claims Department (Ref #2943527) and provided them with all the necessary documents supporting this issue. We were fully approved and the cheques for $250 per person have been mailed. The balance of our deposit is still owing to us. Apparently Carnival keeps $50 for fees, $190 is non refundable, and $150 is credited to us for future cruises. I do not want a credit for a future cruise. With the headaches I've had with trying to cancel this cruise after purchasing full cancellation coverage with Carnival I will never cruise with them again. I have cruised with them several times in the past but this has been a nightmare. With the heartache my family is suffering - well documented- to deal with this is shameful.

I would like the $150 per person refunded to each of us and NOT have a future cruise credit. They can keep their cruise credit. There is no way my family will be travelling in the next few years due to this terminal illness anyway.

Carnival Booking Ref Number 8QD1R8 and 8QD1R9 (2 cabins)

8QD1R9 two passengers paid at $690 each
8QD1R8 two passengers paid at $658 each

$250 paid by Aon Affinity Claims Department

We cancelled this cruise with over three months prior to sail date.

Hayley [removed] at [removed] or [protected]@gmail.com

If you send me an email address of the person looking at this claim I can send the information as I am not sure my documents loaded properly on this site.

I thank you for your time looking at this claim. I was speaking to Carnival today, January 10th, 2018, and the lady was quite sympathetic to our situation and instructed me how to contact you.

Thank you,

Hayley [name removed]
[address removed]

[phone number removed]
[protected]@gmail.com

Booking no. 6zz7w2 Acct. 7258, Carnival Victory, Sail date 12-24-17. Stateroom 8281. 3 bags given to porter on dock. Never received 3rd bag. Reported to guests services. Bag never found. All Christmas gifts were in that bag totaling close to $1000.00. We brought along 15 family members for cruise to celebrate Christmas. Lots of disappointed people. Supposed to go to Key West then Cozumel. Instead got to Key West last. Immigration came on board and we lost 3 hours for excursions. Lots of unhappy customers. We have travelled on Carnival many times. This is worst ever. Is there any way this can be made right. Security cameras would have caught whoever took the bag. No security. At this point I do not feel we can sail with Carnival again. Very sad. Please correspond. Thank you for your consideration.
Pearl Arlene Speelman-Jack Speelman. [protected]@verizon.net

On 9/12/17 Booking #8CM5S0 was changed because of Hurricane Maria that hit Pureto Rico. This cruise is for our 40th Wedding Anniversary. We changed to leave out of Port Canaveral on Carnival Sunshine because of the horrible disaster to Pureto Rico. We were unsure of the damage to port or if we would even be able to secure flights to the island. We decided to change to another Carnival ship closer to home leaving from Port Canaveral. I'm extremely upset because I was charged a cancellation fee to change this. The fee was $100.00. If this disaster never occurred, we would never have changed this booking to another ship. The other thing two of the islands that we were going to visit were destroyed, thus changing the itinerary according to the Carnival customer service agent. I do not think that a cancellation fee should be applied because we were left unsure of which islands we would be traveling too. We want to make sure this is a special vacation because it is out 40th wedding anniversary. When a disaster occurs this fee should be waived as a courtesy, especially when the trip was re-booked. Also, this was booked while we were on the Carnival Glory in July, 2017. I also was on Carnival Sunshine in March, 2017. We are taking a cruise on 2/3/18 on Carnival Magic Booking ##8KS6P7 .

I have enjoyed my recent cruises on the Carnival Cruise line. In August, 1978 we took our Honeymoon a Carnival Cruise Line from Miami, Florida. This trip was not considered a Honeymoon. The ship was totally booked and we were given a room with a sink, and two bunk beds, when we went to front desk to explain, they were very nice. They said they were sorry and explained that the cruise line was fully booked and we would not be able to change our room unless a cancellation occurred. This never happened. We had been upset regarding this because this was our Honeymoon., our first Carnival experience, our honeymoon and we couldn't even share a bed comfortably. Our luggage was also lost for the majority of the trip, thus having to stay in the same clothes for half the week. But recently, very good friends of ours only cruise on Carnival Cruise Line asked us to try the cruise line again, and we just LOVED EVERYTHING--entertainment, food, rooms, the friendliness of the staff. As an Emerald Royal Caribbean cruiser, I only want to travel on Carnival Cruise line now. Thank you for your great improvements.

We look forwarding to hearing from you regarding this.

Thank you very much,
Roger Cyran and Joanne Alagna-Cyran
[protected]@yahoo.com
[protected]

We were on the carnival pride set sail Christmas eve 2017, for what we had hoped would be a wonderful Christmas.
We had dinner on christmas in the steak house which is $$ not included in cruise.
The steak was not even editable, we spoke to not one but four different staff members because you literally could not eat the meal. We were told they have no control over meat quality and would not refund any money at all. Then, a child I assume spilt something and I slipped. When I informed the hostess she rudely said perhaps you should watch where your walking. There was no reason to be rude upon my exit just because I complained about food that I was paying for!
Not happy...ive cruised before n this was a less than pleasurable vacation.
N I'm not sure but believe I have bed bug bites. Not stop itching.
Room number 1438 carnival pride from Baltimore Dec. 24 2017 to Dec 31 2017

Hello,
My family and I set sail on 12/21/17 out of Mobile Alabama headed to Mexico.
While on this cruise we experienced some not to engaged staff, poor service, poor food quality, cabin sink clogged and mold in bathroom. I was not satisfied at all . I'm not sure if it was because of an older ship or not .
I would never book on the Carnival Fantasy again !