Carol Wright Gifts
Reviews and Complaints

I recently made a purchase from CarolWright Gifts on June 8th, and while I received a confirmation email, I was disappointed to find out that the item I ordered was on backorder with no estimated date for when it would be back in stock. I've been trying to get in touch with the company to cancel my order, but unfortunately, both of their phone numbers seem to be disconnected. I've also tried emailing them, but have not received a response. I even reached out to them on Facebook, but still no luck.

To make matters worse, I paid for my order through PayPal, but the payment is still pending and it seems like PayPal isn't doing anything to help me out. It's frustrating to say the least, and I can't help but wonder what's going on with this company. Have they been hacked? Or have they really shut down like I read in another review, but are still accepting orders?

Overall, my experience with CarolWright Gifts has been a mess. I hope they can get their act together and start providing better customer service, because as it stands now, I wouldn't recommend them to anyone.

I have been trying to get in touch with CarolWright Gifts for a while now, but it seems like they don't value their customers' time. Every time I call, I am put on hold for at least thirty minutes, and when someone finally answers, they hang up on me! What the heck is going on over there? It's frustrating to wait for so long only to be disconnected without any explanation.

I have decided to close my account with them because I have better things to do than waste my time on hold. It's not fair to customers to be treated this way. CarolWright Gifts needs to do something about their customer service. They should not make people wait on hold for so long, and they should have enough staff to answer calls promptly.

I'm sure I'm not the only one who feels this way. Other customers must be just as frustrated as I am. It's unacceptable to keep people waiting for so long and then hang up on them. There are other companies out there that value their customers' time and provide excellent customer service. CarolWright Gifts should take note and improve their service if they want to keep their customers.

In conclusion, I am disappointed that I was not able to talk to customer service at CarolWright Gifts. It's frustrating to be put on hold for so long and then be hung up on. I hope they take steps to improve their customer service in the future. Thank you for reading my review.

So, I decided to give CarolWright Gifts a try and my first order was pretty good. However, it did take a bit longer than what they said it would for my order to leave the warehouse. But, I was excited to receive my curtains and tie backs. Unfortunately, the tie backs were a different color than what I expected and didn't match my curtains. I was disappointed, but I still love my curtains.

Despite the issue with the tie backs, I decided to order from CarolWright Gifts again because they had some great clearance items. But, this time around, I had to pay an additional COVID-19 charge and shipping. When my package finally arrived, I was missing an item and they sent me the wrong item. I was pretty upset about this and they did include a return shipping label, but I was surprised to find out that they would deduct the shipping charge from my refund. I didn't think it was fair that I had to pay for their mistake.

I called customer service and was on the phone for an hour trying to get this sorted out. It was frustrating, but I eventually gave up. Overall, my experience with CarolWright Gifts has been a bit of a mixed bag. While my first order went smoothly, my second order had some issues. I'm not sure if I'll order from them again, but I do appreciate the affordable prices they offer.

I've been a Carol Wright Gifts customer for a long time and never had any problems until recently. I placed an order and got the confirmation email, but then I changed my mind and wanted to cancel it. I called customer service five times to cancel, but each time they said my order wasn't in their system yet. I was getting frustrated because I didn't want to be charged for something I didn't want.

After five days, I saw that the charge for the item appeared on my checking account statement. I was shocked because they had debited my bank card without my permission. I called Carol Wright Gifts again to cancel the order, but they still had no record of it, even though I had the confirmation number and email. They couldn't explain why my bank card was charged when they had no record of my order.

I was so upset that I had to dispute the charge with my bank to have it removed. It was a hassle and took a lot of time and effort. I was disappointed with Carol Wright Gifts because I had been a loyal customer for so long, but this experience left a bad taste in my mouth. I hope they can improve their customer service and order processing in the future.

I recently made a purchase from CarolWright Gifts and unfortunately, my experience was not a positive one. I placed an order for several clothing items, but one of the items was out of stock at the time of my order. I was informed by a customer service agent that the items I wanted were available, so I went ahead and placed my order. However, after waiting for two weeks past the longest estimated delivery date, I still had not received my order.

I decided to call customer service to inquire about the status of my order, only to be told that several of the items I had ordered were out of stock. I was never notified about this and was left feeling frustrated and disappointed. When I asked if I could wait for the out of stock items to be restocked and shipped at a later date, I was told that they weren't sure if or when that would happen.

To make matters worse, when I asked if I could change my order to a different item, I was told that I would have to start from scratch and pay full handling charges again. This felt like a bait and switch tactic and left me feeling like I was being taken advantage of. Out of the 11 items I had ordered, I only received two.

I am so disappointed with my experience with CarolWright Gifts that I plan to report this issue to the NJ state consumers bureau. There is something very shady going on here and I want to make sure that others are aware of it. I also made sure to carefully lock down my credit card to prevent any further charges from this company.

I recently purchased a winter robe from Carol Wright Gifts and was quite pleased with my purchase. However, my experience with this company took a turn for the worse when I discovered that I had been unknowingly enrolled in a membership program that was charging me $14.95 a month. I had only purchased one top for $13 in June and was never informed about any membership fees or asked to sign up for anything.

To my surprise, my father called me to inform me that I was being charged for a membership that I never even knew about. I was shocked and upset to hear this news. After doing some research, I found that other customers had similar complaints about Carol Wright Gifts on the Better Business Bureau's site. It seems that this company has a history of scamming and ripping off its customers.

I decided to call Carol Wright Gifts' customer service to get to the bottom of this issue. The representative I spoke to informed me that I was automatically enrolled in the membership program when I purchased my top. I repeatedly told her that I had no knowledge of this and did not sign up for anything. She assured me that they would cancel my membership and refund me the charges.

I am still waiting to see if this will actually happen, but I am not holding my breath. I am extremely disappointed in Carol Wright Gifts and will never do business with them again. It is unacceptable for a company to deceive its customers in this way. They should be ashamed of themselves for their unethical practices.

In conclusion, I would advise anyone considering shopping at Carol Wright Gifts to be cautious and aware of any hidden fees or membership programs. It is always important to read the fine print and ask questions before making a purchase. I hope that my experience will serve as a warning to others and prevent them from falling victim to this company's deceitful tactics.

I haven't received my merchandise since February 2023.The company owns me $60.00 but I haven't received my refund, either. I just wanted my money back. I feel the Carol Wright Gifts is not honest with their money back guaranteed. I don't know my account number because it's been a long time since I received anything. Your response is greatly appreciated. Thank you.

So, I was like totally shocked when I checked my bank account and saw that CarolWright Gifts was charging me every month for some kind of membership that I never even signed up for! Like, what the heck? I only bought one pair of shoes from them, and now they're trying to take my money without my permission? That's just not cool, man. I don't even have an account with them or anything. I'm definitely not buying from them again after this. It's just not worth the hassle.

So, I ordered a dress from CarolWright Gifts and it was a bit of a hassle. I couldn't track the shipping on it, which was a bummer. Plus, I tried to send them an email and call them, but I couldn't get through. It was frustrating because I still get emails from them to order more stuff, but why would I do that if I can't even track my order or contact them?

Luckily, I paid through Pay Pal and was able to get my money back. I heard that they filed for bankruptcy, so I'm not sure why they're still allowed to solicit people. It seems a bit sketchy to me.

Overall, I wouldn't recommend ordering from CarolWright Gifts. It's just not worth the hassle and uncertainty. There are plenty of other online stores out there that are more reliable and trustworthy.

I just bought a skirt from CarolWright Gifts online. They said "Free shipping" but then they charged me a "handling charge"! I was so confused. It took them a couple of weeks to ship my order and I didn't get any updates from them. Finally, I received a package today but it was the wrong item! Can you believe it? And now they want me to pay to return it! The return label they sent me was actually the address label of the lady who must have ordered the shorts that I received. It's a total mess! I don't think I'll ever buy from them again. I have to call my credit card company to make sure they reverse the charges. This is so frustrating!

I gotta say, I had a pretty bad experience with CarolWright Gifts. Back in March of this year, I ordered two items from their website. But when my package arrived, there was only one item inside. I was pretty disappointed, but I figured maybe the other item was on back order or something.

And sure enough, I started getting these cards in the mail every so often, asking if I wanted to wait for the back-ordered item or cancel my order altogether. I decided to wait it out, but by June I was getting pretty impatient. So I called their customer service line and asked to cancel my order and get a refund for the missing item.

They told me it would take a few weeks to process the refund, which was annoying but understandable. But then, in July, I got a check in the mail for only 61 cents! I was so confused and frustrated. I called them back and asked what was going on, but no one could give me a straight answer.

I've called them three times since then, and every time they tell me "the check is in the mail." But it's now September 15th and I still haven't received a proper refund. I even sent back the 61 cent check and wrote a letter of complaint, but I haven't heard anything back from them.

Honestly, it's not even about the money at this point. It's about the principle of the thing. If a company can't even handle a simple refund properly, how can I trust them with anything else? I definitely won't be shopping at CarolWright Gifts again.

I recently had an experience with CarolWright Gifts that left me feeling quite frustrated. I placed an order for a bra, but when my package arrived, I was surprised to find a pair of oversized pajamas instead. I couldn't believe it! How could they get my order so wrong?

To make matters worse, the box was not even sealed properly. One side was completely open, and the strip of tape only covered one flap. I was worried that my items might have fallen out during shipping. It was a mess!

When I tried to contact their customer service, I was met with a less than helpful response. It was clear that the person on the other end of the line had no idea what they were doing. I was so frustrated that I couldn't help but laugh at the absurdity of it all.

Honestly, I don't know how this company stays in business. It's a complete rip-off! And to make matters worse, their "sister" company Dr. Leonard's is just as bad. I mean, with a name like that, you should know to run in the opposite direction!

In conclusion, I would not recommend CarolWright Gifts or Dr. Leonard's to anyone. It's a waste of time and energy dealing with these clowns. Save yourself the headache and shop elsewhere.

I gotta say, I had a pretty rough experience with CarolWright Gifts. I ordered some flower pots for my dear old mom back in April, and while the pots themselves were fine, I ended up getting signed up for this "Carol Wright Perks" thing without even realizing it. And let me tell you, that was not a pleasant surprise.

They say they send you an email confirmation when you sign up, but I never got one. And when I tried to log into my account to cancel the darn thing, I couldn't even get in. Their "forgot password" button didn't seem to do anything, and when I tried to talk to someone on their online chat, all they had was some canned response that didn't actually address my issue.

Honestly, it seems like they're used to getting complaints about this Perks thing. And I can see why - it's just a sneaky little monthly charge that they hope you won't notice. Total scam if you ask me.

My credit card, that I used to purchase a pair of sandals, was charged a membership fee of $14.95. I did not request nor did I authorize such a fee. I called [protected] (the number given to me by an employee of Carol Wright when I called to complain) on April 5, 2023 to have this charge cancelled and refunded. I was told it would be taken care of.

On April 10, 2023, I called again due to the fact that my request was NOT handled. The charge was still on my Visa. AGAIN, I was told it would be taken care of and I received an apology for their error.

Today, April 25, 2023, this matter HAS NOT BEEN HANDLED! Needless to say, I am a bit miffed at all the lies and incompetence that has been attached to this case.

I called the number above every day and received a message that they were having mechanical difficulties, please call again. I feel I have been scammed out of $14.95. While it may seem a small amount to you, but to me (a widow on a low income) its a bag of groceries!

I will NEVER do business with Carol Wright again! This "membership fee" is totally unacceptable! I did not request or authorize it and I WANT THIS CHARGE REFUNDED TO MY VISA ACCOUNT IMMIDIATELY!

Lilaine North

[protected]@aol.com

I ordered a comforter set from Carol Wright that was on clearance, then they canceled it for no reason so when I called not one person could give me a reason as to why they had canceled it. All they could say is "I don't know what to tell you". What kind of way is that to run a business. I have spent a lot of money buying through that company, but no more if the first time I try to purchase a item on clearance and they cancel it on me, they will see no more of my money!

I was charged two payments on my account in dec 5 2022 on my account and they told me i would get a refund which i never received. I want to know when i will get my refund back or if i have to look into it another way? The payment was 50.00 which was charged twice. Would appreciate it very much before i would have to look into further actions.my name is Jean Vinca 2 south Ave apt 209 Bradford pa 16701

I received a call from Carol Wright online ordering service. I was asked to join Passport to Saving. I said no several times. She continued to tell about the saving I would receive. I finally agreed after she said I could cancel when I got the package of saving. She said I could cancel that day and keep the coupons. When I received the PassPort Saving package. I saw no coupons I wanted to use. I called and tried to cancel. I was passed to several people before I was told my membership was cancelled. The following month, I noticed I had been charged for membership fees. I call and again was pas to several people before I was told my membership was cancelled. Beware, you are required to pay a membership fee to order from Carol Wright. It is not worth paying to order, the clothes are just cheap everyday clothes. Now I must monitor my card to check if I am being charged membership fees.

Ex Carol Wright Customer.

Ordered in Nov. as a Christmas present. By the time he opened them, the 30-day guarantee was past. Even after pre-washing them, the color bled on my husband's hands and on my white sheets. Exchanging them would cost me $10. Getting a refund would cost me $10. Poor quality and poor customer service, talking to a girl in the Phillipines with an accent so strong it was barely understandable.

Complaint concerning order number XTLN8800, and the deceitful practices of carol wright on my first with them. Shipped 7-12-21 did not arrive till 8-3. FEDEX changed the type of shipping from smartpost to ground and LOST the package for a two weeks and then delivered it via ground not smartpost as it should have been it sat in limbo, callled carol wright on 7-21 to get a replacement and was told it would be shipped out never left Co.. Fedex finally found it the first order later and left it in the lobbby of my Apartment complex, and it was stolen. when I called to inquire about the replacement CS couldnt find the reorder, then I was told on 7-27 I would receive a refund in 3-5 days. well no refund and no order has been received. their CS just lied and gave me the runaound after transfering my call and disconnecting me three times only to be lied to that the refund was in process. well its 8/15 it has not been refunded nor have i received my products that I paid $27.82 I want the product or refund my money and I'll get it someplace else.

I was sitting with my 9yo and 4 yo grandsons looking at catalogs for ideas for gifts. The carol wright catalog was next. Flipping through it and on page 36 and 37 is very inappropriate stuff for kids!
What the heck! Vaginas, [censored]s, penises, dildos!
If I could cuss on here it would be full blown.
What the heck is wrong with you guys!
These need to be recalled.

My order # is XIYQ0800 I received half my order the Bissell sweeper However I haven't received my I pad pillow pad they were order at the same time and you have taken the money out of my account for both! I guess I haven't said enough, I want the product or refund my money and I'll get it someplace else.

I had conducted business with Carol Wright for years with no issues. Recently, however, I experienced a significant one. I placed an order and received the confirmation e-mail for my order. I decided to cancel the order, placing 5 phone calls to do so. Each time I was told by customer service my order was not in the system yet. After the 5th day, the charge for the item appeared on my checking account statement, for they had debited my bank card. I called Carol Wright to cancel the order. Customer service had no record of the order, despite my confirmation number and e-mail. They also could not explain why my bank card was charged when no record of my order existed in their system. I disputed the charge with my bank to have the charge removed.

Yesterday I placed an order with the understanding I would get free shipping, due to your ad. Carol Wright.com charged me $8.99 shipping delivery fee plus $1.95 for free replacement. I have called numerous times about this and none of the reps understand this problem. Some tell me you charge $3.95 for handling but that is a far cry from $8.95 plus $1.95. I am so disappointed because I have been a loyal customer for years and have a revolving account with you. I cancelled my order and will never order from CarolWrightGifts.com again. Such a lovely name you have but you are not honest with the public.

Re: pages 24, 25, 42, 43. Spring catalog, 2017...maybe #6A-2017
There are sexually oriented objects which are far too graphic in depiction and description for a publicly distributed catalog. Parents of young children and /or minors should be aware that this company has material not suitable for children. Some items have explicit language in the descriptive heading and many have pictures that are "anatomically correct".

My mother (92yrs old) order recliner cover item# 64901 said to fit any recliner priced 19.99 and free shipping . The recliner cover did not fit her chair. We were told to just sent it back with the return label for a full refund. Out of the $25.89 they charged her she was refunded $12.00. I called to find out why and they said the difference was for handling and the return label cost . They kept $13.89 of my mothers money for a 19.99 purchase which they chaged her 25.89. The catalog states free shipping and money back guarantee! They fleeced my Mom! I dont know where to turn to get her money back Carol Wright Gifts says Sorry we will not refund .

Ordered over $87 in items... Never received items but they charged my bank account 5 times!

Bad customer service! Said they had no record of me, but they're business name was on my bank statement and they had been mailing mags to me yet said i was never on they're mailing list.

Refused to return money or send items to me.