firstSTREET for Boomers and Beyond
Reviews and Complaints

Very disgusted with the way the imitation leather has worn off the arm on my recliner after only a couple of years. The total purchase price was $1898

Order# W0494127

Serial # ZD531619058MM0

Model# NM 1652S0-TBU-C01

Purchase order #W0494127

Delivery date 01/02/20

My email address is [protected]@comcast.net

I purchased a Perfect Sleep Chair for my 90-year-old mother from first Street, now know as Journey Health & Lifestyles, on 07/07/2021. The chair was delivered to my home the first part of August 2021 and within a couple of weeks after delivery, the chair developed a noticeable issue of the seat slanting down on the left side of the chair.

I contacted customer service with first Street the first time on 08/23/2021 to report the issue and was told that someone would get in contact with me about it. After no response, I contacted customer service again on 08/30/2021 and was told I need to allow more time for a response. I contacted customer service for the third time on 09/07/2021, and was transferred to the service tech department. I did not reach anyone in service tech and left a message for them to call. I contacted customer service again on 09/08/2021 who transferred me to service tech department. Another message was left as no one answered. I contacted customer service for the fifth time on 09/09/2021 and was transferred to service tech with WSR Solutions. I was able to speak with Lisa at WSR Solutions and was informed that they did not have a work order for my chair and nothing could be done with out a work order. I re-contacted customer service and was informed that a work order would be completed and sent to WSR.

After not receiving any responses from anyone, I contacted customer service for the sixth time on 09/16/2021 and was told that the work order was in and someone should have contacted me. I contacted customer service for the seventh time on 09/23/2021 and was assured that the service department should have contacted me. I contacted customer service for the 8th time on 09/30/2021 and was referred to a Lou Phillips with Mega Motions. I have attempted to contact Mr. Phillips without success and have left a message with no response.

I am thoroughly disgusted and angry with first Street and the "Perfect Sleep Chair." I expected that a chair costing more than $2000 would have better workmanship. I am also disgusted with the customer service department at first Street, as they have only attempted to pacify me and my complaints. I was told the chair came with a lifetime warranty on the frame and mechanism, which at this time appears to have been fraudulent information. It also appears there is no intention by first Street to honor any warranty. I find the lack of action by first Street inexcusable and I intend to also contact the Better Business Bureau and any other agency needed. It it absolutely disheartening that it I have to keep a rolled up pad on the left side of the seat just so my mother can sit somewhat level in the chair. I sincerely regret purchasing this chair and certainly will not recommend anyone make any purchases from first Street.

This Complaint is filed by Linda and John Terry, 517 Cox Drive, Weatherford, TX 76988, on May 31, 2021. The Order No. is 2636211 and the Account Reference No. is P1229655 as obtained from the Transportation Carrier CRST Home Express c/o A-1 Freeman DAL.

The Chair was ordered on 3/5/2021 and delivered on 5/14/2021 at approximately 7:00 PM. The Carrier was in a heated rush to drop the chair because he had three more to deliver that evening, There was no inspection, no testing, and no instructions were provided verbally at the time of delivery, but an instruction pamphlet was provided. The chair was hastily assembled and the back appeared to be shoved down on a fold of leather.
On that inital evening, after the Carrier departed, the chair seemed to
operate properly; there was an electical smell during the operation of the chair. The following morning, the chair failed to operate in any manner, and was left in an awkward forward position. It has not operated since.

The chair appears to be defective because the left arm is noticeably larger than the right arm, and the chair has a definite left leaning mode. In addition, this custom-fitted chair appears to be made for a much bigger and taller person.

A number of calls have been made to Customer Service, all with unsatisfactory results. Service was twice promised in 10-14 days, and still with no results. We have also experienced communication problems between the chair company's Customer Service Representatives and US Quality Repair agents.

This situation must be resolved expediciously, as it has lingered entirely too long with no service. Without support and immediate action, we are left only with a legal remedy to resolve this matter.

Ordered the recliner and got it after several weeks and a couple of postponements of delivery dates. Got it on March 30th and was put together and it worked. However by that evening it quite working so the next day we contacted their customer service dept and were told they would have a service tech out in 7 to 14 days. It is now April 26th. And nothing. We have made at least 3 more calls and are told it will be 7 to 14 days from the date of that call never mind we had called before and they told us the same thing and didn't want to address the fact we had. So at this point we have a $2200 chair that doesn't work and a warranty that they state they would fix or replace if there were any issues with it.

I placed an order for this chair November 21, 2020. I was informed that the chair had been manufactured was on the way to be. I later got an estimated delivery of December 22 when I called for an update. To date, I have not received a delivery date from the company after multiple phone calls to 1st.
street. I am really getting frustrated. Now after reading 93 complaints re: this chair I will try to cancel my order. I paid almost $2200.00 for white glove delivery of this chair.

It arrived and I unfolded it and tried to use it. It will not go into reserve as the instructions say. It can't be pushed backward either. The wheels lock up. It goes forward and the brakes are off. It is Saturday and of course, customer service is closed. The recording for customer service talks too fast and we had to listen to it four or five times. After going to the website, it was like a scavenger hunt to get to this site and MAYBE my complaint will be read.

I ordered a Dual Power Assist Tricycle. There is a phone recording of this order of this order being place that clearly states the terms of the transaction. The total cost for the bike would be $3246. The terms of the sale were 2-3 weeks for delivery, billing at the time of shipping. I was billed for the bike but it was not delivered. The company stated their "policies" that allowed them to bill at the time the order was placed although I was not informed and the delivery time was misrepresented and would be another 4 weeks. The company's resolve and mine was to cancel the order. However a $247 charge remains on my Master Card. This appears to be another mystery "business policy". This company needs to be honorable and state their "policies" up front. I would not have placed the order had I known. The battle to remove the $247 goes on. Customer beware.

I ordered a magnification product for macular degeneration patients and paid extra for 3 day shipping. 1. I did not receive shipping confirmation after 2 days and made an email inquiry. 2. It took almost 2 days to get a reply. 3. The rely vaguely noted a back order issue and promised shipping within a day. 4. The product was finally shipped by UPS ground (not 3 day as paid for) and will arrive over a week after expected. I have been told by other Seniors that this company doesnot actually have anything in stock and simply is a third party seller. Customer service is very poor R: Order W0261811 / Beal

I ordered an emergency response phone for my mom. It was back ordered, twice, and took two months to get. It arrived on a Friday, and I quickly determined that it was too complicated for my mom and boxed it up for return. On Monday I began trying to get through to customer service for a Return Authorization number (REQUIRED for all returns)but kept getting a recording saying that "due to a high volume of calls" they were not taking any more calls and referring me to their email, which would be answered in 24 hours (the recording said). Two days later they were still not taking calls, nor had my email been answered. I called my credit card company whose rep assisted me in getting through and getting an RA#. Almost a week after the product had been received by First Street, my bank still did not show a credit to my card, even though the website promises credit within 24-48 hours, sometimes 72(?!?). I finally got through to customer service and found out that they had given me a store credit instead of crediting my credit card! At this point I was told that it would be another 2-3 days before the credit would be posted to my account. This company has a lot of desirable products, but their customer service leaves much to be desired and I would recommend first trying to find the product or a similar product elsewhere. If you order from firststreetonline.com and have to return the product, be prepared for some... make that MUCH, aggravation.

Ordered phone 7/10/09 (Janet). Called 7/24 because phone not rec'd.
Jamal tells me order did not go through but he would be glad to process another order. He does not know why I was not notified when 1st order not processed. On 7/27 two phones, one by UPS (orig order) and one by FedEx (2nd order) arrive. Get instructions for returning and promptly do so. On 8/10 I finally speak with Supervisor Christopher and he understands my distress regarding debit ($207.47 ) from my checking acct. He also says cell phone was rec'd back 7/30. Assures me he will expedite (normally returns take at least 3 weeks - not stated anywhere in fine print). On 8/26, Desiree tells me credit was issued 8/24 but usually takes 3 to 5 business days to be applied. I, of course, by this time am completely out of patience and tell her that is beyond ridiculous since they were certainly able to immediatly debit my account for said cell phone. She just gives me one of many "I'm sorrys" I have already heard.
Will never recommend Jitterbug and I tell anyone I can about my awful ordeal with this company!