CarParts.com
Reviews and Complaints

As a potential customer considering CarParts.com, it's important to note the mixed experiences shared by customers. While some customers have praised the pricing and customer service, others have faced issues like receiving used parts, delays in refunds, and incorrect items. It seems that the quality of products and customer service can be inconsistent. Before making a purchase, it's advisable to carefully review recent feedback and consider the potential risks involved.

I purchased seat heater pads for my classic Silverado. Parts description says "direct fit replacement" and Q&A states the pads are for both driver and passenger side. In fact, the wiring and the pre-placed adhesive only works for the passenger side seats (the wiring should go towards the center console). If I adhered the pad to my driver seat as manufactured, the wiring would be too short. I extended the wires to make it work for me, but for someone looking to remove and replace it's more than what they should do. I wrote a review on the product page at carparts.com and they immediately reached out to me to clarify the issue and see what they could do to help. After explaining what I did to make the pad work they sent a small refund for my trouble because of the inaccurate parts description. I'm appreciative of the responsive correspondence and friendly customer service and I was happy that they took my review seriously.

My elderly neighbor backed into my driveway hitting my new car and damaging my side fender. I immediately went online looking for a reasonable priced fender I could afford and came across this website which had the fender i was looking for. I was a bit skeptical because the price was so dirt cheap compared to what I know my dealer would've charged for it, needless to say I ordered the fender on a late Sunday night, Monday morning I received a phone call from a very knowledgeable representative who wanted to make sure the part I ordered online the night before was indeed the correct part and thank god he called because I had ordered the wrong part, he walked through step by step until we got the correct part ordered and by Wednesday morning my fender was at my front door and my car was in and out the shop by Friday afternoon. Everything was advertised and if i ever need any automotive parts again they are my first and only choice. Thanks again

Rosalie from customer care service was great, I had a small problem with my order #*** header panel with grill it was missing the grill clip and stud nuts for the emblem (not a huge deal) but I wrote a review on my pros and cons about the product and within a couple hours of posting it Rosalie had gotten a hold of me trying to figure out how to make it right. They couldn't send the parts that were supposed to come with the product in the first place but I was offered a code for so much off my next order. ( I have no problem with that). This is the first time I've ever used carparts.com and for them to reach out like that and that fast to try and make it right is an A++ online business in my book. So in my honest opinion if they are willing to do whatever it takes to try and make things right will definitely get my business again.

So in closing this thing out, Rosalie if you read this, I appreciate you going above and beyond to make my experience a good one?. And for replying as fast as you did?THANK YOU?.

I bought a fan for my car's HVAC system about a year ago. When the part arrived the plastic fan was slightly cracked. Instead of going through the hassle to return the part I went ahead and put in in my car thinking it was not that bad and would probably be OK. Unfortunately at the highest speed there is a slight, but annoying vibration undoubtedly due to the small crack. I kept the fan in the car as it's very difficult job to replace. I wrote a review about a year later mostly to warn people if they have a cracked fan not to be lazy like me and instead go through the trouble to return it. Within hours carparts.com contacted me via email and offered a $10 refund. I did not ask or expect the refund since it was my laziness for not returning the part plus it had been almost a year. In these times it's rare to get that type of customer service. Carparts.com turned me from an occasional to a loyal customer with a mere $10 investment because it gave me confidence they will take care of me if there is ever a bigger issue. Bravo!

I had a headlight that was smashed into pieces after someone vandalized my car. As usual, I jumped online and went straight to CarParts.com and ordered the replacement part at a great price and it was at my door within 3 days.
Upon installing the headlight I became aware that 1 of the 3 mounting pieces of plastic was broken off and an attachment point for the grill was smashed. I was able to use some glue to fix the smashed point for attacking the grill, allowing me to complete the install and am satisfied with the results. I did leave a comment on CarParts.com, mentioning the broken mounting part and the following day an customer advocate named Paul reached out to me to see how he could make things right. Seeing how I had already installed the part and am happy with the application as a whole, I wasn't interested in receiving a new part. Paul graciously extended some other options that I gladly accepted. TBH I was appreciative that anyone even reached out to me. So anything else was just awesome and I can't thank them enough!
I continue to be a happy customer and will refer others to them in the years to come.

I have ordered from Carparts several times, and have always had a great experience. The last time I ordered, I accidentally ordered the wrong part. I immediately completed the "return" form and was immediately approved for a refund. When I checked my bank account, I didn't see where I'd been refunded, so I called Carparts. They assured me that I had indeed been refunded, gave me the Payment ID, and told me to call back if I still didn't see it. Long story short, I ended up calling back 2 more times. Each time they were SOOOO patient and kind, even though they knew they had already fulfilled what they needed to on their end. I even emailed them a few times, and was always responded to in an extremely prompt manner?something that doesn't usually happen with businesses in today's fast paced society. At one point, I was even emailed a screenshot of the actual refund transaction. Carparts Customer Service went above and beyond for me, even when they didn't have to because, as it turned out, the refund had already been in my account for over 2 weeks! For both their patience and kindness (and always their great products) I am forever grateful.

Order number - ***

So I'm at work and I receive a phone call. Looking at the caller ID it says "Carparts.com". I figure it's going to be a marketing call but pick up anyway. Unbeknownst to me it's Bry, one of carparts.coms "Customer Service Advocates". He's calling me to issue me a refund on a recent purchase I had made. I had ordered a front bumper for my commuter car that looked great but upon closer inspection had what appeared to be flex/stress cracks close to where the corner of the headlights meet the bumper. Not wanting to go through the hassle of trying to ship the bumper back I chose to install it anyway. So getting a call for a refund was a pleasant surprise. The fact that Carparts took the time to read my initial post about the bumper and the very minor problems that came with it and their willingness to reach out and want to make up for it shows what kind of company you are dealing with. 100% awesome company to buy any of your car parts from and great customer service. They definitely have shown me that they appreciate and want to earn my business. Will undoubtedly make any future purchases through Carparts.com with no hesitation. Thank you Bry and Carparts.com for your outstanding commitment to want to make things right!

Although the part I ordered didn't work out for me, customer service the whole time exceeded my expectations! Was notified when my order shipped, and when I first tracked the package, it gave me a delivery date. Went to track it the next day, and now shows "Delivery Date Pending". I call customer service to get an update, and because I ordered around the holidays, they said the carriers are really backed up and refunded me the shipping costs for inconvenience even though it was not their fault since the package was already in FedEx's hands. The next day I tracked it, and a delivery date was posted and arrived on the day it said. Order was correct, everything was included, a few days later I took it to a mechanic to get the part installed. About 1 week later, the part goes bad, ordered the same part, but on a different website, that part ended up working out for me, and now I have to return the part I ordered from carparts. Called to request a return, provided me with a return shipping label with clear instructions, returned the part, arrived back to the warehouse on time, and got my refund a few days later. It's nice how they have legit people working for customer service and not bots. Overall, customer service made this frustrating situation go smoothly, A+

I had returned two axles for the Case # ***: HD-***/About my Order Number: ***
I had received the wrong hub assemblies and axles for my car. I was told they where a Guaranteed match for my vehicle and they where not. The mechanic went to put the axles and wheel barrings on my vehicle and they where not for my car. He purchased the wheel barrings from me because they matched a other vehicle he was fixing in his shop but the axles I sent back over a month ago. I called today after waiting a month an no refund and I was told the wherehouse did not get my parts back and I wasn't going to get a refund. I then asked for a supervisor. I was transferred to bry who than assisted me. He escalated the problem with the wherehouse and they are still saying I didn't return both parts but when you look at my shipping receipt it notes the weight of two products not just one. Bry took care of my refund and had it processed the day I called in even after the investigation was still saying rhwy couldn't find the other part he could clearly see the shipping weight was for two product not just one product. He was very helpful, spoke English, very responsive and helpful! The first woman pretty much told me there was nothing they could do even with my proof of return that I had. I'm very excited to have had bry help me out with this conflict and him take care of it in a timely manner!

This was my first-time ordering with Carparts.com. Although there were some mix up's in sending me the correct parts, I was extremely impressed on how they handled the situation. The customer service staff was exemplary is correcting the situation and providing assurance that they would get it right. I will definitely continue ordering from them and would feel comfortable referring their services to friends and family. Thank you for making my experience a good one.

Well now after seeing all the negative reviews I have the opposite to say. It took longer then said to get to me and that the items would come in separate packages so after 10 days the first sideview mirror arrived. I was like missing the other mirror! I called customer service and everything was cleared up in a couple of minutes. The other mirror came two days later. I believe I was extremely lucky and I'm happy that happened. I got two quality parts for a very good price. The only issue was waiting longer.

Carparts.com has been great since my first order when I needed a new radiator years ago. I have a '98 vehicle and have needed more parts since. They always have the best prices and great selection. The website is extremely easy to use and I'm an old lady! Fast shipping (within their control). I've only needed customer service once, but they were great. I've recommended them to friends and family and all were equally impressed. I can't even imagine anyone having a bad experience with this company. Loyal customer...

Carparts.com has been a great experience supplying and supporting my order needs online. Prices and shipping costs are very reasonable and, for those hard to find or stock items, they have them available vs. box stores or dealers not even having OEM available for day/weeks! I had one Customer Service interaction and I must say both phone and live chat were fantastic. In fact, my online support request was already addressed when I had called to verify something with my shipment! Great Team! Great Parts! Great Service... I'll be back for more, this is how you build customer loyalty!

In response to a review I posted, customer service contacted me with a course of action to remedy the problem (replace a defective part). I promptly received replacements. Sorry to say they had the same manufacture defect. I applied for an RMA and immediately received emails that kept me informed and provided the necessary resources for me to return all defective parts and receive a full refund. My experience with Carparts Customer Advocate Team, the *** website, and especially in this case the return policy and procedures has been very positive. I will continue to use this site for future needs.

I ordered a bunch of things, springs, shocks, ball joints, A arms, most everything came excellent, The ball joints took another route, the tracking never updated, the ball joints showed up Saturday of the next week, the shipping is the only issue, I will be getting more parts, I'm a happy customer, I ordered a power steering box, it was the fourth company I ordered it from, only difference, this time the customer service was great, come to find out, the one I received the first time would of worked, difference was, in the box, there was a tag stating it may look different, but will work, and it did, Thank you again!

Talked with *** today and she was very professional and courteous. We had a problem with the carrier delivering my order to wrong address. The carrier had terrible customer service and *** at *** done everything in her power to make everything right. She refunded my shipping cost and I received a discount, good till end of year. She will investigate the carrier and find out their problem. Again *** was fantastic to work with even after the homeowner where package was delivered made a special trip to bring me my order. I will shop with CarParts .com again. They seem to care about their customers.

The tech that assisted me took the time to process the VIN number of the vehicle that I was searching parts to ensure the correct purchase was made. She was extremely courteous and professional. Particularly noteworthy is the fact that she was patient with a senior citizen who is not as sharp mentally as in years previously. The price was more than reasonable and was told the item would shop within three business days. Her superior performance of duty stands out even in an organization known for exhibiting such outstanding traits. Thanks to the management team for employing such superior performers. In short, a job that was well done!

This place is AMAZING! I needed a new passenger *** mirror for 2009 Nisson Xterra. The body shop gave me a quote for $465.00, and only $110 was for labor, so I went online and searched for them mirror and found it for less than $40.00. I called the body shop and asked if they would install if I purchased it myself and they said YES. Then he asked where I got it and I told him. It worked out GREAT! I only had to pay $100 for labor. ALSO... I needed it in a hurry because we were going on a road trip and I received it within 2 days. The Body shop said the mirror worked our perfect. I think he was surprised how I found it with such a good deal.

I had ordered this tank online from CarParts.com, Inc. It was fast and easy to place my order and they except Pay Pal which made it extremely easy and I fill 100% safe. 2 business days later it is delivered by Fed Ex. Upon opening I noticed the tank apparently fallen landing on the seam of the tank distorting the seam. I called CarParts.com, Inc. and the customer service was outstanding, I was not expecting for them to send out a new tank and disregard the old one. It was not even a week and the new tank was at the door. I'm definitely will shop here again for my car part needs. CarParts.com, Inc. will be my Go To from now on. Thank You. RDR

Ordered a set (2) headlights, Billed for (2), Only received (1), contacted company by e-mail, by phone, by online complaint and no return call/emailI purchased a set of two new headlights lenses for a 2009 *** Campy. The sale online went without issue and prior to submitting the purchase on line i received confirmation that the parts were in stock and would be shipped immediately. Total price $129.17. As soon as sale was completed i received a message telling me that the parts were not in stock and would take several weeks for the order to be fulfilled. I sent a cancellation by their website as i needed the parts immediately. Several days later i received a message telling me that the parts were shipped but the price was $64.59, the box was dropped on my door step. The box when opened was not what i ordered. Only one light lens was in the package. I attempted several return processes through their website and did not receive a return authorization. I attempted several phone calls and after a very long wait/hold period the phone automatically disconnected. Called back several more times and still the same complaint. I attempted the Live Chat function on their website and it stated that it was "Unavailable".I want to report this company as doing fraudulent practices.I want my money reimbursed.I want a return shipping label for the useless to me part i received.I would like to notify other individuals to be very cautious with this company and i will not attempt any purchases from them.I would like to find a way to transfer the costs to CarParts.com for the loss of the ability to use the car being worked on.If the parts (Both Light Lenses) would have been sent as described then no loss of use would have happened.Every day without these lenses are costing me as we dont have the use of the car.Order #: CPZ354267074Order Date: May 12, 2020Part: SET-ARBT100105 Replacement Part No.: SET-ARBT100105Qty. 1Unit Price $104.10Shipping $11.70Handling $4.92Tax $8.45Total: $129.17Their address: *** Phone #: [protected]-0412Showing part as PENDING on their website.I do not feel comfortable continuing to do business with a company that can not respond to a complaint or issue. With several ways of communication attempted, I feel that i have went Far and Beyond what i should have had to to make contact with CarParts.com to resolve this issue. They have my phone number, E-mail address, personal address, and they have not contacted me to advise why i have not received what i ordered or what the plan to resolve the issue is.I want this resolved. I want my money reimbursed. I want a return label to send back the part i did not order.I appreciate your assistance.I wish i could resolve the issue without resorting to contacting you. But, clearly they have made the decision to not resolve the issue on their own.Thank

Dear *** I am writing this letter regarding a product I purchased from carparts.com. My account number with *** is ***. On: April 10th, 2020. I ordered a A/C Compressor, from carparts.com online website. For which I paid a total of $371.93. The websites return policy states in part: Return and Cancellation Policy 90-Day Return PolicyWe accept authorized returns within *** original recipient unless otherwise specified at the time of purchase.All authorized returns must be unused and in their original condition, including all items and components that were included in the original package. Items being returned must not have been disassembled, mounted, modified, or damaged due to incorrect installation or user error. *** will not be held responsible for installation or labor expenses, towing expenses, additional repair expenses, or rental car expenses caused by the use of wrong or defective parts during installation.On or about July 18th, 2020. I submitted a Return Merchandise Authorization Request, both via carparts.com online form and by calling carparts.com. My request was denied by carparts.com stating: Dear ***,We regret to inform you that your Return Authorization Request has been denied. We cannot accept any return after our 30-calendar period has expired. Our return policies are indicated on our web site as well as the confirmation e-mails that were e-mailed to you at the time of purchase. No returns/exchanges will be accepted after 30 calendar days. Please accept our sincerest apologies for this occurrence and do not hesitate to contact us if we may assist you further.As such, carparts.com is guilty of false advertising. I have not received any relief, and carparts.com is very aware of the fact the part I am attempting to return was never taken out of the original packaging.Thank You!*** I paid $371.93 for this product. Payment was made by credit card. The name of my credit card is ***. I contacted carparts.com and *** on July 18, 2020 and explained that the product was unsatisfactory. The part I was attempting to return was never taken out of the original packaging, the date of order, the order number and the reason I was seeking to return the item, I.E: (Found I did not need the item).Response: We regret to inform you that your Return Authorization Request has been denied. We cannot accept any return after our 30-calendar period has expired. Our return policies are indicated on our web site as well as the confirmation e-mails that were e-mailed to you at the time of purchase. No returns/exchanges will be accepted after 30 calendar days. Please accept our sincerest apologies for this occurrence and do not hesitate to contact us if we may assist you further.Our Terms and Conditions :You may return products within 30 calendar days from order date for a refund. Please see our website for details. On orders shipped Overnight or 2Day, all freight carriers reserve the right to extend delivery time by 24 hours for residential deliveries. This is beyond our control and air freight charges will NOT be refunded for this reason.Upon receiving your order, please inspect all packages thoroughly for missing, damaged, or wrong parts. We are not responsible for any of the above after 30 calendar days. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.Thanks again for shopping with ***"Your Discount Auto Parts Source"Failure to receive an appropriate response to this problem has prompted me to write directly to you. I would appreciate your assistance in resolving my complaint. I would like for carparts.com to refund the full purchase price of $371.93. If the product must be returned to carparts.com, please direct carparts.com to make arrangements to pay for the expenses of the return. I look forward to hearing from you soon regarding my problem. I would like to receive a response from you within Immediate response. Please contact me if you have questions or need additional information. I can also be contacted by phone at ***. I may be contacted by e-mail at *** Sincerely, *** Product_Or_Service: A/C Compressor Order_Number: APWAWS352831025

Ordered a pair of headlights November 30 with delivery promised December 2. The delivery date was critical to my choice of vendors - I needed these after my car smoked the existing headlights.

Of course on the 2nd, I got a delay notice. The item wasn't picked up by the shipping company supposedly. And still hasn't been picked up.

SO, I checked on the website today - the 3rd. The same items are promised two days after ordering. SO, there isn't really a problem, Why not update the website? Carparts is just lying about shipping as a marketing gimmick.

Thanks Carparts.

To whom it may concern,

Hello I ordered a drivers side mirror for my car & having not ever shopped with ca parts.com l decided to order from you, sadly just a couple days later I hate to inform you that I'm very disappointed with the ordeal I'm faced with. See I purchased this mirror with the option of 2 day shipping to have it arrive by Friday 7-28-23 in the amount of 17 dollars & change however today I receive a email from Carparts.com that due to warehouses being backed up my order will not arrive until Monday 7-31-23 & although in a regular situation it would not matter much however I'm moving and I will no longer be at the address where It's being shipped. That was the whole point of 2 day shipping. I sent a message to shipping and all they did was apologise. I gotta ask, will carparts.com offer me a refund for the 2 day shipping that we agreed upon even though my order by monday will take 6 days to arrive? My other question is why do you bother offering 2 day shipping if your uncertain on delivery times? Why is it Monday, and not Saturday or Sunday for my order to get here? I have attached a screenshot of my order with 2-day shipping labeled with the price. I'm sorry but I think Carparts.com i is what's becoming typical in this country, where the customer used to be right is a thing of the past. All I know is a Monday delivery will not work for me & it would be courteous if someone at carparts.comcould fix this wrong. Had someone contacted me earlier than adjustments could have been made but I didn't receive updated delivery notice until Thursday evening on 7-27-23.

This is unacceptable & I’m beyond frustrated. Thank you -Patrick O.

This online shopping experience was the worst I've ever had! I was sold a part that they didn't even have in stock, but they still charged me for it. I had no idea until the part didn't show up. When I called to inquire about it, I was put on hold for at least an hour each time and transferred multiple times. I've lost count, but I think I've called them at least five times now. I'm currently on hold with them, and it's been 30 minutes and counting. I still haven't talked to a real person!

To make matters worse, they also sold me the wrong part. As soon as I received the email confirmation, I called them to correct the order. They told me that the order was canceled, and they would order the correct parts. However, the next day, I saw a charge on my credit card and received an email with the shipping information. I called them again, and they told me that the order had already been processed and shipped before I canceled, which was impossible. I believe they are scammers!

I have four boxes that I need to return, but they only sent me one RMA twice. I still haven't received the other three RMAs. It's frustrating because I want to return everything and be done with this terrible experience.

To add insult to injury, I received an email on October 7th stating that my order was on the way, and the estimated delivery date was September 30th. How is that even possible? It's like they don't even care about their customers.

When I asked about the replacement part, they couldn't tell me if it was in stock, when it would be shipped, or when it would be delivered. I finally gave up and told the representative that I wanted to return everything. She said she would send me all the RMAs, but nothing ever showed up.

Overall, I would not recommend CarParts.com to anyone. They are unreliable, unprofessional, and unhelpful. Save yourself the headache and shop somewhere else.

I put in an order for some car parts on CarParts.com about a week ago. They told me it would be here in two days, but when I checked the tracking four days later, I saw that it was sent through FedEx SurePost and it's still on the east coast somewhere. I don't know when it's going to get here. I'm never going to order from here or anyplace else that uses FedEx SurePost again. They're always terrible. If you don't believe me, just Google "FedEx SurePost sucks." There are almost as many one-star reviews as there are five-star reviews. That should tell you something.

UPDATE: I will say that CarParts.com reached out to me as soon as they saw my review and they processed a second order and shipped it next day. But that was still a week after I was supposed to get my original order, so it wasn't much help. It only earned them one extra star. To finish the story, the original part I ordered on May 27th and was supposed to get on May 31st finally arrived on June 8th. It was in really bad shape. Look at the picture below. The bottom line is that while the customer service team did a good job once they got involved, I still wouldn't order from here again. There are plenty of other places that get it right the first time. The packaging was terrible for a fragile item, and as far as I know, they're still going to use FedEx SurePost, which is a deal breaker for me. I also attached a copy of the FedEx tracking for the original package.

I had a really bad experience with CarParts. I bought something from them on December 4th, but for some reason, my item got lost. When I contacted them, they couldn't find my purchase in their system, and they couldn't even find my payment. It was really frustrating because my PayPal account showed that I had bought the item on the 4th, but CarParts couldn't confirm it. However, they still took my money.

I escalated the situation to PayPal to get my money back, but then CarParts decided to process my order 13 days later. They claimed that I had bought the item 13 days later, which was a complete lie. They even added another item to my order that I didn't even want and charged me for it. It was really confusing and frustrating.

I think CarParts is just too incompetent to do business with. They took my money and did whatever they wanted with it. They shipped my order whenever they felt like it, and they even added items to my order without my consent. It was a really unprofessional experience, and I wouldn't recommend them to anyone.

I hope I receive my item after the new year, but they told me it would take 7 to 10 business days, which is not what I signed up for. It's really disappointing because I was looking forward to using the item I bought, but now I'm not even sure if I'll get it.

In conclusion, I would advise anyone to avoid CarParts and order from somewhere else. They are just too unreliable and unprofessional to do business with.

I recently made a purchase from CarParts, and I have to say, I was not impressed with the experience. I ordered a package deal of two brake lights, but they were mailed separately with two different tracking numbers. I was expecting them to arrive together, but unfortunately, only the passenger side light made it to my house in about a week. The driver side light was never even handed over to FedEx and was never mailed out.

After waiting for two weeks, I decided to call CarParts to inquire about the missing light. The customer service representative's first excuse was that FedEx was late due to Covid-19. However, I pointed out that the tracking information showed that the package never made it to FedEx from CarParts. The representative then asked me what I expected them to do. I told him that I expected my light to show up or, if possible, for them to overnight me one. He said he had to ask his boss and came back to tell me that it was okay to overnight me one, and I should see it in two days. However, instead of receiving the light, I received an email with a refund.

I decided to purchase another light, but I found out that they were $32 each if you buy them separately. However, if you purchase them as a package deal, they are only $24 each, and this doesn't include credit card purchase fees. I called to file a complaint, and the woman I spoke to in customer service said she would send me a coupon to buy another one for $24. I thought everything was sorted out, but unfortunately, it wasn't. When I entered the coupon code, it was only for $1 off of the purchase. This was very disappointing and left a bad taste in my mouth.

Overall, I was not satisfied with my experience with CarParts. The missing light and the coupon issue were frustrating, and the customer service representatives didn't seem to be very helpful. This was my first and last time dealing with CarParts.com.

So, I was in need of a catylitic converter for my Dodge Ram and I decided to give CarParts a try. I placed my order on Monday and was pleasantly surprised to see that the estimated delivery date was Thursday. However, I needed it even faster, so I decided to pay extra for expedited shipping. To my delight, the estimated delivery date changed to Wednesday!

On Monday night, I received a tracking number and was excited to see that my order had been shipped and was on its way. However, on Tuesday, the tracking number showed that only a label had been created and the shipping company was still waiting for the package to be dropped off. I contacted customer service and was told to give the courier time to update the tracking information.

Wednesday came and went, and the tracking information still showed that only a label had been created. I contacted customer service again, but was given the same response - to give the courier time to update. By Thursday, I was starting to get worried. The tracking information had not changed in three days and I still had not received my order. Once again, I contacted customer service and was told to be patient and that the courier had the package.

On Friday, I was still in the same situation. The tracking information had not changed and the courier was still waiting for the package to be given to them. At this point, I was frustrated and concerned. I had paid for expedited shipping and still had not received my order. I contacted customer service again and was told that they would investigate where my order was.

It is now Saturday and I still have not received my order. Customer service wants to do an investigation to see where it's at. I am disappointed that my concerns were not addressed four days ago when I first notified them that the tracking information had not changed. I have paid for a part that I have not received and have no information as to where the part is or when to expect it. So far, this has not been a good experience.

I will post an update once I know more about the situation.

So, I decided to give CarParts a try and ordered a part for my car. I paid with my trusty credit card and made sure to double-check the shipping and billing addresses, as I always do. A few hours later, I received an email notification that the payment for the part had been authorized, but to my surprise, the shipping address on the email was to another state. I was taken aback and immediately sent them an email and called Customer Service directly. Two days later, I received notification that the part had shipped, but still to the other state. I was confused and frustrated, so I traded a half-dozen or so emails with them, but they took the position that the address I gave them for my billing address was the one they used to FedEx it to me. That's impossible, because my credit card company won't authorize payment for a wrong billing address (I checked with my credit card fraud department, who verified this). So now the part is headed to another state, and I'm left scratching my head.

What I've been able to gather from the hundreds of other customers who filed complaints with the BBB is that CarParts does this quite frequently, then charges a whopping 69% "restocking" fee to send you the right one. That's outrageous! BTW, my part is out of stock/production at every other parts supplier, including the manufacturer, so I'm guessing CarParts doesn't even have my part, but would most likely substitute another part that isn't correct for my car and hit me with a couple of restocking fees. That's just plain wrong!

I would advise anyone to avoid this bunch like the plague. My bank said to call them back and cancel the payment when I finally decide what to do about this issue. Well, I've decided. I'm not going to take this lying down. I'm going to fight for my rights as a consumer and make sure that CarParts doesn't get away with this kind of shady business practices.

I gotta say, I'm pretty disappointed with CarParts.com. I was in a real bind and needed a car part ASAP, so I went to their website and saw that they promised to deliver it by a certain date. I was willing to pay extra for expedited shipping, so I went ahead and placed my order.

But then, the day the part was supposed to arrive, I got an email saying it hadn't even been shipped yet! I tried to contact customer service through their email form, but it didn't work. So I tried their chat window, and after waiting for what felt like forever, I finally got through to someone named Seth.

Seth was not very helpful or friendly, to be honest. I explained that the delay was CarParts.com's fault, not the courier's, but he just kept blaming FedEx. I asked for a refund of the expedited shipping charges, since they clearly hadn't delivered on their promise, but Seth refused twice. It wasn't until I threatened to dispute the charge with my credit card that he finally agreed to give me a refund.

Honestly, this is not how a company should treat its customers. I'm never going to recommend CarParts.com to anyone, and I'm going to make sure to leave negative reviews wherever I can. I'll stick with the reliable, trustworthy car part sellers online from now on. In this industry, a delay of 2-3 days can be really costly, and I can't afford to take that risk with CarParts.com again.

I recently bought a coverlay dash cover from carparts.com and I gotta say, the shipping was pretty fast and the part arrived in good condition. However, there was one major problem - it was the wrong color! I reached out to them via email to see if I could exchange it for the right color, but they told me I had to return it for a refund and then order a new one. Not the most convenient process, but I figured it was okay.

So, I got an RMA and sent the item back the following week. I received a notification that the item had been received and my refund would be processed in 5-7 days. But, two weeks later, I still hadn't received my refund. I emailed them to inquire about it and they told me there was a discrepancy in the returned item weight and they had to verify with the warehouse that the item was complete (which it was, I shipped it).

Anyway, I got tired of waiting for the refund and decided to just order the right color cover instead (which arrived quickly and in good condition). But, I continued to wait for the refund. Every 4-5 days, I would email them and they would give me the same response - they were waiting on the warehouse and I should check back in 2 days. I've been "checking back in 2 days" every 4-5 days for a month now, and I still get the same answer.

I even requested to speak to a manager, but I got the same lame response, except this time with a pathetically childish "It can be incredibly frustrating when things don't go as smoothly as we would like." At this point, I'm starting to think I'm dealing with a dumb computer program and I have zero faith that I will ever get a refund. I'm really disappointed with carparts.com and I don't think I'll ever do business with them again. And trust me, I buy LOTS of car parts. So, if you're thinking about buying from them, BEWARE!

I ordered a part from CarParts and they said it would be here on 6/2/22. But then they updated it to 6/3/22. I was excited to receive my part on 6/3/22, but then I received a text saying it would arrive the next day on 6/4/22. It's now 11 pm on 6/4/22 and guess what? NO PART! I'm so frustrated because tomorrow is Sunday and I know the part won't be delivered then. I'm hoping that I'll be lucky enough to receive the part on 6/6/22. This is ridiculous! This happened with my last order and they refunded my order and assured me that it was not how they operate and that they would look into the issue. But now they need to look into it again. I'm not going to give them a third chance. This is the last time they will screw me over.

What's the point of selling parts cheaper online if they can't even deliver them on time? This has definitely taught me a lesson. You get what you pay for. I'll go back to paying more at the local stores and leave with the part in hand instead of being screwed around about when a part will arrive. I'm taking this matter up with whoever I have to. I promise something will get done about this. I will definitely leave a bad report at the BBB about the poor service.

Do not waste your time with this company. It will only lead to disappointment and leave you holding the bag. You'll end up losing money having to give your customers discounts or free labor to make up for not having their vehicle ready when you say it should be ready. I lost money on the last job I did doing business with CarParts.com, and now I'm going to lose money again. This is unbelievable. I hope plenty of people see this before ordering parts from this company.

I been going back and forth with this company for weeks and it's been a real hassle! I was supposed to get 2 parts for my car, but only got one after a bunch of delays. I tried to reach out to the company and FedEx, as the carrier, but it didn't help much. Carparts.com has this policy that requires the carrier to return the package after 2 failed attempts. But I was home all day during both "attempted deliveries" and never heard anyone knock or drop a package. I checked the tracking information and FedEx listed my package as "refused by the recipient - return to sender." So, I tried to reach out to FedEx (who sucks and didn't do anything and didn't hold the driver accountable) and contacted Carparts.com who apologized and issued a replacement part to be sent. But, when I looked for the tracking info, I called the company and was told that the rep that I talked to never filed the replacement. I had to speak to someone else who ended up filing the replacement part order for me. Days went by and I never received that package either. When I checked the tracking information, the same issue arose. I called Carparts.com and told them to inform FedEx that they could hold the package and I would just come to pick it up. The representative told me that she would send an email with info when it was available and after checking today, the package was, indeed, sent back to Carparts.com. I am completely done and feel as though I wasted my time and money! I will contact my bank and advise anyone against ordering from this fraud company.

I called, emailed and mailed asking for a return authorization for a damaged rear ford bumper. I emailed photos, filled out forms for several employees, no response yet. This is an on going problem for over 3 months. Anyone have a suggestion? the last person i dealt with, his email is [protected]@carparts.Com. This person gave me a case number, [protected].

My next email will be to one of the board of directores (david memiane, torrence california.)

thank you,

marvin jelinek, 10824 cottonwood lane, omaha, nebraska 68164

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In March of this year I bought a engine from AM used parts. It's supposed to have a 3 year warranty. The motor has bad compression, and I want to return it for a full refund. I've called AM parts and the message says to contact you. I need your help please. Thank you. If you want to talk to the guy that did The compression test is Patrick Gilbert at Gilbert tire and shop the number is [protected]. The results of the compression test were 1 cylinder has over a hundred pounds of compression the other one has 70 or below.

Ordered a part from their website it was promised that it would fit and of course it didnt. And on top of that they made me pay for them to take it back basicly robbing me! Will never recommend this site* i have spoken to like 5 people reps that seems to not care one bit. They could have just taken their part back that i sent back and sent me the correct peice like they should have done i would be fine but they had to TAKE MY MONEY TOO! Unbelieveable