Cashbuild
Reviews and Complaints

On the 21st of August i went to purchase 2 boxes of tiles with 1 bag of tile cement, firstly the receptionist was rude unfriendly as well unhelpful as she complaint that they has 'problems wit their system' further more i waited or the entire 30 minutes for y order to arrive at the exit point of the building, i had to go check at the back about the delay all to find the lady chatting with the other stuff not paying any attention to my order

Furthermore Yesterday i found the tiles i was given were not the same and the manager refused to take full responsibility, my tiler had to finish the wall till with the wrong tiles, i don't think i will ever go back to purchase any product at Cash Build Brackenfell Central

my name is Ezrah Hlomuka. I bought building material on 25 of july in alexandra and i did a transfer to bochum. I paid R800 for delivery but till today i have not received my goods. At first i tried to call the branch fo three consecutive days, the phone kept on ringing but no one was picking it up. I then decided to call the head office and that was when i got the managers number. I called him and asked him when are they going to deliver and the answer i got from him was that, they dont have a truck at the moment and they might have the truck in 7 days time. 7 days days time arrive but still no delivery and then i called them again and this time the answer was...we will get back to you.
Why should i suffer so much to receive the goods that i paid for as if im owing this people.

Good day
I bought 4 half cubes of stone and 3 half cubes of sand.

What was delivered seems as 40kg bags of the same quantity not half cubes.
I call the store nobody shows to know anything about measures of sand and stones
When I was telling them that I bough half cubes not 40kg. It looks like a load of one wheel barrow.

I am so frustrated because no one can help

On the 31/05/18 I bought 15000 stocks bricks at steelpoort. They promised me to deliver them on 07/06/18 but they failed and promised friday the 08/06/2018 also they failed. On monday the 11/06/18 no communication was done. On tuesday they call due to network I missed they call and called my wife. The same tuesday I met them at 15:30 at cashbuild promising to deliver on wednesday I told that I would not be available. We agreed that they willdeliver them on 19/06/18. Yesterday I was at shop for verification at 09:00 still they confirmed that is still day. Today I sent them email. Only to found that both joseph and mpho mapotse are not on duty. I was called by kenny mothumpene.
So I they failed to deliver all today I want my money back and if they delivered half I want my money for those remaining.
I'm so disappointed to buy at cashbuild.
Regards
Mathaila mj [protected])

Good day

We purchase garagedoor in febuary from cash build in silverton where we ask for the standard garagedoor. When we fitted the door the door was to small and not the correct size we then went to cashbuild where we spoke to oupa and said that rep called johan will contact us and make appointment to come out and look at the garage door still till today no one came to look at the garage door. This is surely not customer services. Can I request that cashbuild send someone to come and remove the garage door and or give us the correct one or refund us our money. Attached find photos of the door.

Regards
Anneke

on the 2018-01-15 I purchased 1000 building blocks from cash build in lusikisiki town, they first delivery was 320, out of 320 blocks, 5 of them were broken, they returned with them. the second delivery was 200 blocks, out of 200 blocks, 5 of them were broken, they returned with them. the third delivery was 360 blocks, out of 360 blocks 6 of them were broken and the returned with them. and the fourth delivery was 40 blocks, the delivery man said this is their last delivery, I called to the store to find out what is going on because I did not get the 1000 blocks that I have purchased, and I explained to man I was talking to what I have received (320-5, 200-5, 360-6, 40 blocks if you add those numbers they do not add up to 1000 blocks) the man I was speaking to is in charge of deliveries, he said he is going to sort it out with the truck driver, he is going to call me that was week 28-03 of January 2018, he never call me again on the week of 04-10 of February 2018 I call again at cash build to find out what is going on, the man I spoke to, said his manager is on leave he will be back and will let me know what his manager is saying. until now 20-02-2018 I have not heard from cash build until now.
here are my details

customer name:nontetelelo mdlazi
customer no: cis3030003679
address: mabheleni mzintlava
trans no: pas3030023374
cashier: 0178874
date: 15 jan 2018 13:18:00
amount : 10 900.00

On Saturday 4th of November I bought a sealed sliding door at Tweefontein cash build. On Sunday I went back to report that the sliding door is not complete and the manager Emma Ngobeni was very arrogant and had a bad attitude and no management skills towards me. She told me that my problems has got nothing to do with her and its my fault for not making sure that the sliding door is complete when I bought it (How possible is this). She started insulting me in front of her staff and other customers. Later that day I returned the sliding door and insisted that she gives me my money back. Please get rid of this lady and hire someone who is competent and knows how to manage the staff and customers. All the staff members are afraid of her and they say she always shouts at them and customers. She has no respect for people and she is treating the community of Tweefontein badly. She is taking the name of Cashbuild down and I would not be surprised if the sales of this store are decreasing each and every month. This is sad cause the store is loosing loyal customers because of one employee.

On the 22 of July I payed for 8doors at engcobo cashbuild in eastern cape.4doors were not in stock so they promised to get the doors within a week. from 22 of August I have been calling them alomst everyday, they keep on making empty promises. what is worse j asl them to replace those doors with what is on stock but the lady by the name Thembeka who is the supervisor kept on promising she will arrange that and call me back. since today the 5th of September she hasn't called. what makes me angry now is that everytime I call they always say she's out. I am very disappointed at your level of professionalism, it's really phathetic and disgusting! Please give me a feedback on my email address [protected]@gmail.com

I am coming from Tembisa cashbuild in Pumulani mall. I just bought ceiling boards and strip. I justed asked the lady that was assisting me if they could deliver tomorrow 26 August. Her answer was "we do not deliver on weekends" I told her its not my first purchase with you. Then she said "tomorrow will deliver for those who purchased yesterday (Thursday)". So they will deliver during the week for me. My problem is there is no one at the house during the week. I told her that, then she said they will deliver next weekend. She even wrote 02/9/2017 on our invoice. I asked if she can check there is no space for tomorrow, but hell no. My house is just 2km from the shop, if she was really interested to help us. She could have checked. It's really inconveniencing and bad customer service

me and my wife ordered paving bricks through nedbank finance, they have given us a call on 2017/08/12 advising us the money is reflecting on the merchant's side (Cashbuild Sontonga Mall) I have called in at least 20 times today 2017/08/14 today to try and find out if indeed the money is reflecting and when can we expect our delivery but each time we call inquiring about our order the staff just hangs up the phone, I have tried escalating to someone senior for some assistance but its like hitting a brick wall its the there is no manager there or he or she plain refuses to come to the phone

its such a circus in that shop it is funny that people get paid in full month on month but they cant even perform their basic duties sies just cant wait to receive my bricks and part ways and never have to deal with you ever again my direct mail is mbusi. [protected]@standardbank.co.za

last year November 2016 I went to Cashbuild Kuruman to make a quotation on building material, I live in Florida Johannesburg I then approved their quote and transferred money into their bank account, this year January I gave my younger brother money to go and add bricks which he did and he realised that they where running out of cement so he reduced quantity of bricks to add cement and there was a balance of R3000 which was supposed to be refunded to him, he was told to bring the proof of payment I did last year November. I then called Phillip Mokoena (employee at cashbuild Kuruman) and explained to him that I can not find it he said bank statement is ok, I tried sending my bank statement to them but they claim they don't receive my e-mails. today my mother went there to give them my bank statement and the proof of payment I did last year, they told her I have to go there personally to sign for that money to be paid on my bank account. I find this disturbing because my younger brother is the one who paid this money cash not me if they had to refund the money I transferred into their bank account I would understand, and for me to go to Kuruman from Joburg just for a signature its totally unfair considering what I would spend on petrol.

Good day,

I send my ID copy and all the required info. for cash build to open an account for me so that I can transfer the money monthly and buy items I need after a certain amount of saving.

I sent all the info. to email address : [protected]@cashbuild.co.za but no assistance was received despite several reminders.

I had a plan but now my plan is interrupted because I am not getting joy, my emails are being ignored.

This is Gezelle from Brits I bought staff at cashbuild in Brits that is over R14000 over 2 months back where as when they delivered things was short I had to go back to the store almost 3 times. they over charge me aswell. I wouldn't have complained but I called again today almost 14 times when they answer the phone and not talk on the other side then drop. all I wanted was a quotation on some staff and they do this. My no is [protected].
they must get they customer service right please. they have just lost a customer now.

I have made a quotation assisted by Cashbuild at KwaMashu to do it with ULundi Cashbuild because ULundi is the nearest to my family. I stay in Durban. The guys at KwaMashu assisted me well bt the problem is at ULundi. I received a quotation from them with wrong items that I never requested and some requested items not in the quote. Mashu phoned them to correct it. Then I received a correct quotation on the 12June 2016 and the money was deposited to their account on the 26th June. The goods were delivered after several request I have made for my goods. They did not have a lentel requested bt promised to get from the supplier up until today no phone call from them nothing. How long am I going to wait for that. These people are unprofessional and lazy to do the work.

I purchased some cornises and Bendrings on Friday 03.06.2011
cash build Phumulani Mall, I was told the delivery will be done on monday 06.06.2011 or 07.06.2011, Monday 06.06.2011 I received the goods 1 bendring broken and all Four Cornises broken from my neigbour. he told me that the delivery was done on Sunday, how can my goods be delivered at somebody else's place and what is funny I was not home on sunday, but my kids were I received a please call me from cashbuild, how can such a big compamy send customers please call, the service to me was phathetic excpecially at the township

I have been a loyal client at Cashbuild (Meadowlands), but disgusted by the staffer's attitude by the name of Lindi. This morning I went to make purchases as I have been visiting the store in numerous occasions (renovating my property), but could not get the service I deserve... She had a bad attitude (as always) by not responding when greeted, took her own time to check for an item code & finally overcharged me on a R352 item... (cost R944) it was when I brought it to her attention that she became rude & made me wait for a good 8minutes for change as 'she did not have float' (WHY), because she just does not take her job seriously. I went to complaint at the customer services desk but was told the manager (David) was not available to assist but was given his numbers... I have tried contacting him more than 6 times... up to now still have not managed to get hold of him (at some point my number was taken for him to call... guess what!) still waiting.