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I had ordered a catnapper recliner. The money was immediately taken out of my account, but no correspondence on when it would be delivered. I waited three weeks with no word. I then called the company and was kept on hold for over a half hour. I then e-mailed the company and they were very apologetic and they would get right on it. Heard nothing for 2 weeks. I then called again and was put on hold a second time. I e-mailed again and I was told the Home Direct had my chair. Called Home Direct and they had nothing in their system from Cymax. E-mailed Cymax again and they blamed it on Home Direct. Nevertheless, I cancelled my order. Now I have yet to get my money. DO NOT ORDER FROM THESE PEOPLE
The complaint has been investigated and resolved to the customer’s satisfaction.
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Your complaint should be with the retailer. All furniture manufacturers have their retailers handle warranty claims. If the retailer is saying its a manufacturer's warranty and telling you to contact them, it is grounds for the manufacturer to drop them as a customer (in most cases).
Purchased it for two thousand dollars. Eight months later the vinyl starting cracking and small pieces fell off each day . Four years later and the set looks terrible.
Shame on you Jackson/ Catnapper !
I purchased a leather couch and loveseat, 4 years ago. After 3 years the couch started to peel. It now flakes off and gets stuck to me after sitting on the couch. The bonded leather is horrible. It should not wear this badly after only 4 years. The head rest and arms are the worst and the leather is completly off the couch in some places.
Never buy again, handles are junk.
The handles are plastic and break easily. The handle on our recliner broke after 4 months, and our sofa handles broke after 16 months (no warranty after 1 year). My husband and I didn't abuse the set, we would never buy Jackson Catnapper again.
Both the cushions and frame are under warranty.
The cushions have not held and angel towards the arms of the couch
The frame is seriously bent
CatNapper Furniture has not responded to my calls or the calls from my furniture store to send replace cushions or to fix the bend frame
Im a very unsatisfied customer, I bought a livingroom suit in 2021 and have already had to have it repaired and now my sofa springs are wearing out
i bought a livingroom group in 2021 and have had it repaired within six months after I purchased it. Now the springs in my sofa are wearing out, I want this replaced or fixed.
I bought a livingroom suit 9/2021, I already have had repair man come and fix recliner after it was purchased. Now the springs in the sofa are sinking in on the right side where I mostly sit, I thought this was better furniture than what I have purchased in the past, but undoubtly it is not. It is Ashley furniture.
Racism and favoritism
I bought my catnapper recliner 2 years ago and the furniture store where I bought it went out of business and I tried to get catnapper customer service but you can't talk to a person you have to send a message with your problem and it said that they will get back with you
We're at almost 3 months waiting on furniture. We've been told it's shipped (it wasn't), 3 times.
The latest lie is "waiting on parts", for a pair of chairs, ordered 2.5 months ago, and we're "waiting on parts".
If you do ever get it, according to reviews, it's garbage!