Cell C
Reviews and Complaints

On the night of the 24th of August 2019, my ex-boyfriend snatched my cellphone from me, the same night I called Cell C to block my phone and the told me I did not answer security questions correctly. I went to the police station and the police told me I should block the cellphone after then they will open a case. I called Cell C again and they gave me the same answer, on the 27th of August 2019 I went to Cell C store in Klerksdorp and they filled in a form for me were they told me my matter will be resolved within 7 days.in the mean time I ported my number to MTN on the very same day. My current boyfriend assisted me with lodging a complaint with Cell C via social network and they sent him a Blacklisting form to fill which I filled on the 29th of August 2019. Today the 30th of August 2019 Cell C consultant called me and after answering his questions he told me they cannot block my phone as my number is not with Cell C.

My problem is that my ex - boyfriend is busy threatening me, harrasing me and saying he is going to kidnap my child. I am constantly living in fear as I do not know what is this guy going to do or where is he. All I need is my cellphone to be blocked so I can open a case against him.

On the 23rd August one of your consltant called me to sell me a contract. I wasn't available and asked for her to call back sat which she did. I went through the whole application hich all was good. I qualified. Confimed banking details. Confirmed address etc.
I got sms to say all was good and will receive parcel. On Monday I got sms with courier details. Then I got a sms to say they couldn't deliver. I checked again and it was the wrong address they had. I lived at that address 7 yers ago? He then asked for my right address which I did give and he would be at my place around 2 that afternoon. Just before 2 I called and he then said he doesn't know where I stay and he needs to confirm with the office if I can receive it as the previous address which was wrong. He didn't phone back. I needed to collect kids so I called again. He said ne he can't deliver it they need to send it back to cell c. I then phoned 084145 and explained what happened. The person on the line said they would get the lady who did application to call me to sort this out. She never did. I phoned again and explained the whole story again and they said they would send another message to get her to call me. Still nothing. 3rd today I have called. Went through he whole story then got put through to another person who asked my details etc etc... Then told me I need to go through the whole application once again. [censored]! Go to my recording on sat and sort this out. Obviously this woman doesn't know what she is doing working for you. Waisting people's time... Why do I need to go through the application when it was all done for some unknown reason she gave courier wrong address. I said cancel!

Stood there waiting to be helped me and my whife and aim a paying customer with more than one contract just a half and hour before 6 waiting while one 2 people were helping one customer while one lady were playing games on her phone then a other person came in greeted the lady and BOOM he was helped i were standing there for like a half and hour what did she think aim selling something the worst service I've ever got at ERMELO CELL C ! 28/08/2018

Subject: [protected]

Good day,

Please be of assistance with regards to few misunderstandings occurred at the purchase stage of the 50 gig cell C special.

I purchased the 50 gig Cell C special with the impression that it's a month to month contract (meaning no money no data). As things stand currently I'm behind on my payment with almost 3 months. With that being said "DATA" was not loaded at the time frame that I'm behind on my payments with 3 months.

I thought the contract was a pay as you use but now I haven't received data for 3 months but I owe data for 3 months (confused).

Clarity is required as to what has transpired as stated above.

I would really appreciate it if you can provide the purchase call and the copy of my contract for my perusal.

Lastly please provide the complaints procedure to be followed for my utterances to be attended too urgently.

Kind regards
Given

On Saturday 24 August 2019, i tried to do an early upgrade as my phone broke. While at the store, the lady who assisted me told me that the contract is not mine, but my dad. Accordingly, my father had to write a letter confirming that he want transfer the contract to my name. I also had to write a letter, confirming that I accept the contract. Although i am paying this contract for almost 9 years, upgraded several times in the past and never skipped a payment, it seems like Cell C does not want me as a customer as they refuse to assist me to upgrade. Now i have to sent payslips and bank statements and what not, although I paid this contract for how many years. I decided to let the contract expire and will approach a different cellular service provider, one that actually want my money. Unacceptable Cell C. Extremely poor service.

My name is Melanie Sloan
ID [protected]
Cell phone number [protected]

My contract expires in two days time. I DON'T WISH TO RENEW IT

I can't make contact with ANYBODY at Glocell to cancell and see that my debit order is deleted

My email is [protected]@absamail.co.za
WHO in the Cape, AT WHAT EMAIL ADDRESS / website can effect this for me? I cannot find a SINGLE working phone number or outlet.

I am thoroughly annoyed. I also don't get any accounts and the amounts taken from me are outrageous and appear on my cellphone as totals. I require an itemised billing for the past 6 months (March to August 2019)

I trust you will ACTION this in the next two days and contact me.

On March 2018 someone upgraded my contract without my authorization and it reflects that the upgrade was for a Samsung A7 combo. I have never authorized an upgrade and I never received these phones. I reported the case to Cell C on 12 July 2019 and I submitted all the information they required and I was promised that I will receive feedback in 48 hours from the time I reported the case.

It is now more than a month later and I have not received any feedback. When I follow up they keep promising me that Melissa Hughes(who is investigating my case) will call me back but she has never called me back but they are continuing debiting my account every month. I'm starting to think that this is a scam by Cell C to rip their customers because they know you can not have direct access to the said people who are supposed to investigate. The customer care service consultants all tell me there is nothing they can do except to ask Melissa to call me. I really don't know what to do anymore to get resolution

I want Cell C to refund me R6000.00 that they have debited from my account since April 2018 and I want them to cancel that contract

Good day

My Name is Nthabiseng Ngogela I had a 24 months contract with cell c and it ended had to cancel the contract because i didn't want it anymore the contract number was [protected].

Last week on the 19 and 20 August 2019 called cell c and spoke to Happiness Mthembu from cell c customer care who transferred the call to Sandile Dlamini in the Contract Department spoke to sandile and confirmed all my confidential credentials he advised that i will get my letter in 24 or 48 hours.Same day i chatted with Pretty Mabaso on the cell c website that has instant chat gave her all my details and she advised that ill get my letter in 2days time and gave me a refference no: [protected] and i waited till today i have not received any email or call but i made follow up call on the 22nd where i was told that my matter was escalated and i will be assisted on the case open.I still didnt get any help from cell c.

I have been calling the Call Center as well as visiting the Stores over the last few weeks and each time I have received extremely poor service. The Agents (both Store and Call Centre) are rude, incompetent and do not know their products. The information provided is contradictory and their staff are unhelpful.

I was trying to renew my contract but several agents have called me, made false promises, contradicted what the previous person said and then promise to call me back which never happens. Eventually I was referred to a store where service levels were even worse

If I could give a lower rating I would.

I have been to Century City Cell C store 8 times in the past 4 years for the same thing EVERY time.
I would like to move my contract from my father's name, to my own. I was told by Ishmaeel that this is a very easy process (little did I/ or he know).
Moving the banking details was a 24 hour process, since Cell C will never miss a chance to debit, but moving the contract HAS BEEN 4 years in the making!
I can not load data... Query anything on the contract... Phone the call centre... Since I am not the "owner" of the contract.

I am left disgusted and appalled by the time, effort and money it has taken me to try and resolve this "easy" issue.

I can not wait for this contract to finally end!

I have been battling with my cell c Fibre speeds since April. I have a contract with Cell c for 100/100 speeds and between 18:00-23:00 every evening my speeds drop to under 10MBPS. I have sent mails to Cell C every single day since this happened and still nothing has been resolved. I am paying R999 per month and I am not getting speeds for what I am paying for. I have been speaking to numerous people but still no solution. I am not sure how many months I need to wait. I demand a refund since these issues started occurring. I will rather cancel my contract and sign up with another company who can give me proper service.

Good day,

Cell c contract nightmare

Was contacted by a sales person for a contarct with cell c sometime in may.
I took a sim only contract reason been: it was r139.00 per month.

End of may my bill was r700 and something and I nearly had a heart attack.

I was told that I was supposed to contact cell c to cap the contact as it was uncapped.
I don't remember a sale person mentioning person elaborating such

On the 18 july 2019 was contacted by a debt collector for an amount of r1500 and something. howwwwww did it accumulate to that?

I have an open case with cell c from the 18 july 2019 ref number [protected],
Was told that I will get feedback after 5 working day.

I called 084 140 again on the 30 july ad was told that they have been trying to get hold of me however my phone is not going through. the consultant confirmed they are still waiting for a call recording.

On the 14 august I called again and was told that they were trying to get hold of me and my phone is not going through.
The case was escalated and a new reference number given [protected].

On the 16 august I called cell c again and was advised one of the consultant will contact me back

Till today am still awaiting

: (: (: (: (: (: (: (: (: (: (: (: (: (

Good day, My name is Edwina Louw

As I'm typing this message, I called the Call Centre Services 13 minutes ago and I'm still online and can here the fun, laughter, jokes the staff is making and screaming from my side "hello, hello" for assistance. No one is responding which mean they picked my call up but no one is answering my call. After 14 minutes I received the voice recording that asked to rate the agents assistance.

I feel very disappointment as a client. All my phone contracts and vibe contract is with C Cell but after this bad service (and not the first time) I really want to reconsider changing my service provider. I am calling in working hours and don't have the time to call again. I called last month to cancel my data card contract that expired in June already and did so last month when a agent called. But its still being deducted and this morning I called receiving this bad service.

I am not happy in the manner Cell C agents is assisting. my contact number is [protected] as this is really expectable because of the financial implications.

Your urgent assistance will be appreciated as I am rethinking having all my network with Cell C

Please be advised that I recharged this morning and bought a 5 day data bundle of R25.00 ( 250mb), I then chose the option of taking the 250mb WhatsApp BOOT valid for 5 days for R7.50 more. But I was charged another R25.00 extra instead of R7.50.

I queried this with your Call Center but they could not assist. The lady's actual words were " sorry ma'am there is nothing we can at cell c can do"

So it is ok for Cell C to be selling a fraudulent product to their loyal customers like myself and still have a call center agent who is as pathetic as hell.
What you guys are doing is theft. nothing best describes this immoral practice from such a giant company like yourselves.
I need to be reimburse ASAP
Fikiswa [protected]

A contract has been opened in my name and the amount is added to my monthly debit. I have complained at the Cell C branch, submitting a police affidavit stating that I only have two cell c numbers, not three - the fault was acknowledged by the branch manager at Norwood Mall as a mistake that he himself made, profuse apology, and I was assured a refund. However nothing has changed and the manager in question has subsequently left Cell C. I was assured by the new manager that I would get a follow up call, but this never happened. I am still being billed an inflated amount every month.

Just don't even know where to start I called the call centre night as I couldn't use my line in which I was assisted by the most rudest consultan lt her name is Sindy and the reference of my my call was [protected] she didn't even assist me she just put me on a machine to help me and put down the phone she said she can't help me my phone is blocked and it's refusing to use the puk not she just said I must do a swim swap I asked why am I suppose to do that she put down the phone on me that was on the 19th of August 2019 . Following day I walk in into a Cellc shop in Rosebank Mall they also tell me they can't help me with my swimswap they said the details shows I am male but I told them to check Rica coz I did Rica with my details when they checked it is my ID nbe they told me next time I loose the Simcard I won't get it back I asked why so no one wanted to help me they treated me as if I am a fool the so called came and argued with me that she can't help me she was very very rude I have never felt so beltitled trust me no one was willing to help in that store they just looked at me arguing with that lady as if I was stupid . Woow Cellc you really take the cup for being rude to their customers the name of the lady the manager is Kasheee Perizan I walked out of the shop with no solution they just said I must call the call centre . The other lady had to say I am making noise for other customers how can I not make noise I didn t have the phone for day today and I lost so much business as my customers couldn't reach me today and am still without . I ported from Vodacom thinking Cellc was better but they are the worst either call centre or walk ins

Hi my name is Steven oupa mokhweu.
My personal information is been used to open a cell c contract.
I have never myself open any contract with cell c.
Now lately I tried to get a loan from a certain bank. And i was told that my name is been taken to itc.
I went to the shop and explain the matter. They said my name is been cleared. I asked them to give me a proof that my name is been cleared. They said I should contact the legal department. I did that. Now it's been 3months waiting for the clearance letter to be send on my email [protected]@gmail.com till today nothing is happening.

I made an EFT to the account number 1454...which is the cell c acc, apparently its not the premium account...I have provide proof of my statement to say I have paid, firstly I was told the payment doesn't show if it went through, the second time im told I must go get the proof of payment from the bank. I don't understand why they give clients information that is false, because the account number I got it from the monthly statements which they send me every month. I am not going to go back to my bank... they know very well where to get that payment and proof was submitted to them.

kindly assist me because I need to do a swim swap ASAP

Good day. Cell C Bela Bela are one of the most useless branches that I ever seen.
My wife went for a contract as we are for more that 10years Cell C prepaid customers.
We went on Saterday 17/08/2019 to the Bela Bela branch and had all the document. The the consultant checked everything and said my wife qualify for a contract and she took the papers. The suddenly they complain with the marraige certificate and said we need to get a new one.
So today 19/08/2019 we went to home affairs and got a new one. We went back to the branch and all were fine untill the saw the bank statement. Then suddenly that is a problem because it was not correct in her eyes but Saterday it was. Now the problem are that the bank statement shows 4 payment of the salary in a 6months statement.

And also when asked about the special they have they suddenly dont run the special anymore as they dont have stock and wont be able to stock before the special ends.

I get the impression that the branch dont want to help customers and if they do they only want to sell certain contract so that they can get more commision on the deals.
I will not take out any contract with Cell C anymore and would also not support the branch anymore as they dont have propper trained staff to sell their product and are very unhappy with Cell C service I have recieved.

The head office or someone can get hold of me at [protected]@warmbad.co.za

To Whom it may concern
Hi am very upset with my treatment from Cell c today. Due to unfortunate circumstances I had to cancel my cell c contract after my contract ended in June. I was with cell c for +- 20 years. I was certain of my decision but was convinced by your well trained consultant that she would give me 2 months free subscription to rething my decision. After 1.5 months I decided to go on to prepaid. I phoned in today-17-08-19 to cancel, and that is when my nightmare started, or should I say the runaround.
I was asked if the consultant initially mention to me that if I cancel I had to that I had to pay 2 months subscriptions. I was not told and ask them to check the recording. After putting me on hold for a few minutes, I was told that it was mentioned to me. I refuse to take this explanation and requested a copy so that I could get legal advice. They requested me to go to my nearest branch so that I could listen to the recording. I stressed that I wanted a copy so that I could send it to my legal adviser. I then went to the branch only to be told that the manager could help me and he was out and I must return in 2 hours. I phoned the consultants from the branch and was told that I would not be able to get a copy as I needed to liase with there legal department and she requested my e mail so that their legal department can get hold of me. The e mail was given telephonically only to be told that the it was not valid for my lawyer. I phoned the manager only to be told that she was on lunch and she would contact me in half an hour. After 45 minutes I phoned again and she was still unavailable so I spoke toTrisha. She told that she contacted the store and they said I did not come to the store. I was lost for words. I could not believe that this was happening. Trisha asked me to go back to the store and she would phone me in 20 minutes. I went there but she did not phone me.
This is not the way cell c treat there customers
I hope my complaint is given your urgent attention and that someone can help so that I could get closure.
Extremely stressed and unhappy customer.
Selvan Chetty
[protected]