Champion Windows
Reviews and Complaints

I will never recommend this company or these windows. The company is so unprofessional, rude arrogant and product comes in damaged. I hired this company to install windows in my home and all of them came in damaged. Installed unleveled. And cut corners to install quickly to get out of here. The district manager Jim is a arrogant rude person. Telling a hoe owner that they are not allowed to remove windows and told me i didn't know what I was doing and they did and that all I want to do is fight when I want what I paid for. Then the people they have representing their company calling customer ###s if uncalled for and unprofessional. We were promised quality and quality installation and have yet to see it and pushed for payment and not anywhere near satisfied.Then get told charging me for my old windows since they are removing and disposing of them. In which they had seen nor touched them due to me and my husband removed them before the arrived and we disposed of them. So I am not paying that fee. If this shows how this company operates then this company will never get my business or anyone I know. Word of mouth will hurt a business. I do not think its right to have a customer pay for something that was not done correctly and when trying to reach someone they put you off and never show up. Example frames came in damaged and they wanted to buff out and scratched up and wanted me to use their cleaner to take care of it. Sorry they are SCRATCHES...This company is a joke through and through

My home had new windows put in prior to me purchasing the home and the seal is broken on the double pane and
they are charging me damn near full price to replace the window. Because I didn't write the check to them for the new windows. Seems like a farce to give lifetime warranty for just one person when they knew he was selling the home to me. Never will I buy anything from this company ever!

had a river entering our spare bedroom window installed from Champion, had rep come out and he claims it's a faulty frame not improper installation but also have a problem with mildew on caulking on ALL windows installed from Champion...rep says it's my fault for not cleaning with mildew remover...most mildew remover contains bleach...who scrubs their window caulking with a bleach cleaner and risks getting bleach on drapes and carpeting...feel so screwed by this company and am telling everyone I know to stay away from Champion! Wish I could attach video of rain pouring in!

I called last Thursday (9/5) to complain about the paint coming off the handle of the patio door. I was told there would be a service person at my home on Monday (9/9) between 9 and 12 to replace the handle. At 11:30 on 9/9, I had not heard from the service person, not a phone call, not anything. when I called the office to find out what was going on, I got a recording telling me that the office was moving Friday - Sunday (9/6-9/8). The option to leave a message was not working. I called the Dallas office to get a new phone number for the new office. When the I reached the new office, I was told that they did not have the correct replacement handle in stock and that it would have to be ordered. I asked when someone was going to call me to let me know this information. I was given the excuse that they had just moved in and my appointment had slipped through the cracks. I was told it would be about a week before the new handle was in. this is not the first time that I have had a problem with customer service with the office. Shortly after my new windows and door were installed, I required further service as the new screen door kept falling off the track. That issue took six phone calls and three appointments to get that issue resolved. I love the product, but this office gives TERRIBLE customer service! Do not use this office! Work with the Dallas office instead!

My mother-in-law died in March of 2012. My wife is the executrix of the estate with her brother and my wife as the heirs of the estate. We began getting things repaired on a large sun room that my parents-in-law built under the estate. Orders for two windows allegedly still covered by the lifetime warranty were incomplete and one of the two windows took 8 months to get. They installed the first window finally (late by some months) at no expense but this second window which we were told was also still under warranty now is allegedly not under warranty and it is not their fault. I have found out that this is not an unusual practice.
We had planned to use them to enclosed a downstairs and an upstairs deck/patio areas at our own home; but with the lies and horrible mismanagement, we will definitely not use them. My brother-in-law who is a nationwide architect is ready to notify other architects of their unprofessional behavior. We are going to file a complaint with our state attorney general within the month.

After arriving at a "cash price" and paying what I believed to be about a 33% down payment of that price, the salesperson wrote a higher amount (the negotiated cash price + my down payment) on the contract which stated it was the total sales price.
Unfortunately, I caught this too late and there's no way to prove the salesperson's dishonesty as there's nothing obvious on the contract to indicate foul play. This is an old sales tactic and a safe play as far as the salesman taking risk. If discovered immediately (as it should have), the salesperson can feign ignorance and correct the price or insist the price is correct as discussed. The customer should tell the salesperson to hit the door regardless of response. I encourage everyone not to let their guard down with this company (better yet, do not call them at all) and thoroughly examine the contract if you decide Champion will get your business. In this regard, they are not looking out for the customer and apparently prefer squeezing as much as they can out of a sale no matter the method.

Champion sale people are trained to represent themselves as a manufacturer of there siding products and also say they have a exclusive window glass when that is not true at all. There siding they have been installing is a Crane brand if siding and the exclusive comfort 365 glass is Cardinal glass company glass. Champion sales people misrepresent and mislead there customers and say that Champion is the manufacturer when Champion does not manufacturer any glass product nor siding products.

Six weeks ago, we had a salesman from Champion give us an estimate. We live in an older home and wanted to keep the same look of the windows we currently have. After spending hours making sure the look would stay the same, we received our estimate and decided to continue with the purchase. The salesman measured the windows, then another person came to measure the windows. At that point we were informed that some of the things we wanted weren't available (after being told by the salesman that they were available). We worked around the problems and had the windows ordered. This week, the windows arrived. Out of 20 windows, 10 were the wrong size. Unfortunately, they had already begun to remove some of the old windows before realizing that the windows wouldn't fit. They shoved the old windows back in the holes (of course, they didn't fit securely back in and some of the glass panes were broken). I called the manager to complain and was treated like an idiot. He informed me that he had been a contractor for 30 years and an occasional mis-measured window wasn't unusual. Really? Half the windows in our house were wrong. And according to the work crew, this was the 2nd house in two weeks that had most of the windows wrong. Same person measured both. I told the manager that since we now had to wait for new windows, they needed to repair the old windows that were broken and no longer fit. They had planned to just leave the plastic over the windows until the new ones arrived. Its been 95+ degrees here. If putting plastic over windows is sufficient to decrease my electric bill, then I would have done that instead of ordering new windows. Of the windows they were able to install, 3 were installed in the wrong slots and had to be reinstalled. It has taken 3 days to install 10 windows. I have not received even one apology from anyone at this company for the inconvenience and shoddy work, not to mention the poor customer service. I think they assume that windows aren't consumable and therefore, we wouldn't be calling them to replace anymore anyway. They fail to realize that the internet has made this a very small world.

I wish the people complaining would include what state or city they are complaining from. To be fair they are not all the same. They should state the place to put the pressure on the specific place of business. I have to say I have dealt w/ Champion for the last 8 yrs. We have replaced all our windows and siding w/ Champion and so far so good. We are extremely satisfied w/ the product and the sales reps. and service has been quick, responsive and not pushy at all. Our friends and neighbors that have Champion are satisfied w/ their products too. I'm thinking that it might be the people that are running the specific companies you're dealing w/ that are very irresponsible. I can't speak for around the country but here in Richmond, Va they have been very responsible and commited. I think it's great that you share your experience but we are talking about people's livelihood around the country and it's not fair for the good ones to have to pay for the actions of a few. Please, state the place you did business with. It will help the consumer better that way.

This is not a complaint I just want to know how to replace broken glass I have the tilt in windows thank you

Had windows and siding installed in fall and winter 2008. Routinely late and missed appointments during the month and a half install process. One window was clearly incorrectly measured wrong, but the installation crew filled with foam instead of ordering new one. Several months later, part of window trim blew off. When I called Champion, they said their installation warranty did not cover "wind damage" even though it was just a routine blustery day. Now a large section of siding blew off immediately above where the trim previously blew off. Again, it was just a blustery day and not part of a significant storm. I have been trying unsuccessfully for nearly a month to get Champion to come out and make the repair despite repeated assurances they'll be out the next day, or in two days, etc etc. The product itself (windows and siding) appear to be good quality; but beware of the install workmanship and lack of service. If I had it to do over, I would have utilized a different company.

My husband and I contracted with Champion to install a composit deck and to also finish up some soffett work for us. The deck job was nothing short of a nightmare! We were told that we were getting "commercial grade" decking...Well the guy that was installing it let it slip and told us that they get all their decking material at MENARDS! We are NOT happy! We could have gone to Menards ourselves and purchased this deck! We had to babysit the guy the entire way on building our deck, he left a huge chunk that he had taken out of a corner of our decking with his drill and didn't even fix it. We had to call and have them come out to fix it, only to have to call them again for popping screws, which they have not came back out to fix! Also, they never did show up to do the soffett work! I called the Cincinnati Corporate office today to let them know of our bad experience!

DO NOT contract with this company for any kind of decking work! We have their windows and love them, but we delt with another portion of the company for this job 3 years ago.

We recently had a Champion all season room built. We were promised the room would be completed in 10-15 business days. Approximately 7 weeks after the project commenced, our room was "completed". We were repeatedly lied to about the slow progress of the room. Upon completion, we had custom blinds and flooring installed. We also purchased new furniture for the room. The room now leaks and the folks at Champion are too busy to come by to repair it. At first, they would not return calls, then we were given an appointment for the following month. The room plus furnishings cost us in excess of $50, 000 and now every time it rains, my floor and blinds get wet. (We actually have to move the furniture from the room). We have lived in our home for 10 years and have completely renovated it. This has been the absolute worst project and Champion has been the worst company to deal with. Stay away!

Who builds Champions Siding products?
It's not Champion... The correct answer is Crane Siding...

Who builds Champions Confort 365 window flat glass?
It's not Champion... The correct answer is Cardinal Glass Company E366 glass.

It may be a shocker that Champion trys to represent themselfs as being a superior manfacturer with there are selling the same products name brand products you can purchase off though distribution. Beaware of doing any business with Champion as they are a ripp off and they are full of these mis-leading sales tactics.

Had an entry door installed about 3 years ago, have had nothing but issues since. The company prides itself on service, but it took them 6 months to service my issue with my door. Once they serviced it, a month later another quality issue arose with the door. The finish was coming off. I contact them again and the service was better, but still discouraged by the lack of quality. They have been through 3 different installation service managers in 3 years. The door is losing its finish in three different spots and looks awful. This door is the front of my house and they have offered no solution. For a company that adverstising on the basis of great service and products, they are far from either.

Just wanted to let you know how disappointed I have become with Champion Windows and your representatives…arriving late, weeks to get replacement windows, charges to reinstall replacement windows that had damage due to no fault of ours…seals gone bad…
I have come to find out that your “lifetime” guarantee is really only a 3-5 year guarantee depending on which option one chooses at the time of window installation. After that you have to pay a $75 “trip charge”…so much for the replacement guarantee...sure you will replace your windows as long as they are paid for again…window seals should not be going out so soon on what you told us were your “high” quality windows.
In short I would never recommend your windows to anyone and would try to dissuade anyone considering using Champion..all is well until you need service after the fact…and based on our experience you will need service after the fact.
In reviewing the internet I have found that there a number of complaints out about Champion. I just wish that I have found these before we chose to spend $20K with your company getting our windows replaced.

The location in Knoxville has never had any unresolved complaints, and holds a A+ Rating with the BBB. They have the best warranty for windows and some of the best products for energy efficiency.Champion vinyl replacement windows are custom made for your home in our own factory, professionally installed and guaranteed by Champion. Champion replacement windows featuring our exclusive Comfort 365® glass are ENERGY STAR® rated, have earned the Good Housekeeping seal and carry the AAMA gold label.