Champion Windows’s earns a 1.9-star rating from 161 reviews, showing that the majority of homeowners are dissatisfied with new installations.
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A Trusted Partner for Your Home Transformation
When I think of Champion, I think quality, service, and customer satisfaction. From the moment I engaged with Champion, I felt like I was in good hands. The team, led by Kris, was not only professional but also personable, making the entire process a breeze. They took the time to understand my needs and budget, ensuring that the final result exceeded my expectations. The installation was seamless, and the difference in my home is truly remarkable. Champion Windows & Home Exteriors is not just a company; they are a trusted partner in transforming your house into a home.
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Pros
- High-quality custom windows
- Lifetime warranty offered
- Energy-efficient products
- Free in-home estimates
- Wide range of styles
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Cons
- Premium pricing compared to competitors
- Limited geographic availability
- Potential for inconsistent franchise quality
- Fewer customization options
Champion Windows Complaints 160
Champion windows
I had Champion install windows and a patio door throughout my home several years ago. In May of this year, I called Champion windows after having my windows cleaned and was told that at least 5 of the windows and the patio door had broken seals. Customer service scheduled a tech to come to my house. He then verified that the seals were indeed broken. He...
Read full review of Champion WindowsSunroom
Salesman Ron came to my home uninvited and talked my dying husband into building a sunroom so he could look outside. He was dying of a brain disease and had no business being put in this position because of course he wanted it as it sounded so great. It could have been great but unfortunately champion builders either do not know what they are doing or...
Read full review of Champion WindowsCreak and now a hole in my new windows
My new windows were installed in July 2023. A window was cracked when it arrived in the truck. The installers noticed it. Since then I have called/texted.complaint/ filing several times. Last week I had an installer come out the taped my window with blue tape. I need a new windows especially since this was broken upon arrival. These were very expensive...
Read full review of Champion WindowsIs Champion Windows Legit?
Champion Windows earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Champion Windows. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Champion Windows has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Championwindow.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Championwindow.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Championwindow.com you are considering visiting, which is associated with Champion Windows, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for Champion Windows have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Champion Windows website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Champion Windows's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 21% of 1 complaints were resolved.
6517 Lucky Star Lane Co Springs, Co 80923
My name is Timothy w. Johnson at 6517 Lucky Star Lane Co Springs, Co 80923. I made a complaint with you approx. 3 months ago about my sunroom. I purchase it back on February 16, 2023, and I still don't have a complete sunroom they need to put one window In, and I was told it will take two weeks and now it's been two months, and no one can tell me when...
Read full review of Champion WindowsSunroom door window
It's been 2 months since we had a service person and paid for the visit to have our door sunroom window replaced (July 2023 now Oct 4th,2023). We have called the Colorado Springs office various times, their response is either the installation guy is on vacation, last month for one week or they'll get back to us. They never get back to us. It's getting very...
Read full review of Champion WindowsWindows
Champion sent someone to install the windows. I asked the installer about the windows not having grids on the day he arrived at my home. The installer made a call and after the call he said to me someone will come out to replace the glass with windows that have grids in about four weeks. The installer gave me a Champion customer service agreement on the day...
Read full review of Champion Windowscustomer services are not returning my numerous calls.
1)windows installed in May 2023. missing one screen and one glass broken
2) called several times for 2 months to get broken glass replaced and new screen
3) Champion came July 2023 replaced glass window but wrong screen size
4) called 9/8/2023; 9/13/2023; 9/18/2023 representative said they left message to Greensboro location and promised to return my call within 24 to 48 hours. No response
5) filled out repair requests 3 times online. No response.
6) one window could not stay open and is still missing a screen, filled out repair request today and called twice and left message and 3rd call placed on hold for 15 minutes and still holding while I type this message here.
I had to finance 16k for windows and I am paying this for 10 years.
Desired outcome: Fix window to stay open and install missing screen in kitchen window.I want this done TODAY.
Champion sun room
I am not writing about a complaint, but more of an entreaty. I had a sunroom Built by Champion in 2007. My warranty expired 2 years ago. This summer while having a new deck build adjoining the sunroom, the builders discovered that the soffit extending from the sunroom floor had wood rot. They recommended I get someone to examine the interior flooring of the...
Read full review of Champion WindowsPatio doors
In October of 2022 I called about water leaking around the glass and entering into my house. Repair person shows up and said that they would have to order the parts and it would take 6 to 8 weeks. In December of 2022 I called to follow up on the order and was told that the door division was sold and all previous orders were canceled. They had to reorder the...
Read full review of Champion WindowsPile of dirt in my back yard
We sign a contract with Champion on 16 February 2023 and back in May they came dug up parts of my back yard for our sunroom and the dirt pile is still there in my back yard and I have contacted several people about it, but no one will do anything about it, and we are very pissed off about it because this is my property and Champion has destroyed my back yard and Champion is responsible for repairing my yard. I have contacted the corporate office and I talk to someone and was told someone will give me a call, but no one has given me a call back. If no one contact me today about this situation I will be contacting CALL FOR ACTION WITH THE NEWS TODAY. Thanks
Desired outcome: Remove the dirt outta my back yard ASAP and repair my yard.
Champion sunroom
We purchased a Champion Sunroom, which we are enjoying with one major exception, the inadequate gutter that was installed. The house has 5 inch gutters installed all around the house, they installed a 20’ 3 inch gutter. The second story down spout was placed to direct the rain onto the sunroom. Later I noticed that when it rained hard that the water wa...
Read full review of Champion WindowsChampion windows in our sun room
Windows were improperly installed (the installer drilled holes in the bottom of the window frame) and they leaked, They came out and replaced some of them but they still leak and they won't come fix the leaks. This resulted in some rotted wood and carpenter ants eating the wood. These windows have been in less than 2 years. One person came out from champion and said the window sills haven't been painted. I see paint on the picture i posted
Desired outcome: Come reseal the windows so they dont leak.
Champion slider windows
I have recently purchased a series of four slider windows (57”x45”) and one patio door (69.5” x 79.5”) ON 1/3/2022 through Champion Windows. We decided to purchase Champion as this residence already had a series of Champion windows installed, and we were looking for consistency. I am corresponding as the installation or the manufacturing of these four...
Read full review of Champion WindowsTerrible Do Not Use
My parents had all the windows in the entire house replaced. Huge expense. The installers cut themselves on one of the installs, left their blood there. Very sanitary for my mother who has an auto immune disease. Three of the windows are not sealed along the top, rain gets in and they whistle. Two of the windows wont lock. And 4 of the windows wont even open.
My mom has now called three times trying to get in touch with service to have them fix the issues only to be told someone will be in contact within 24-48 hours. It's been three weeks. I called today and spoke to someone within the sales department, named Jim. He was very nice and assured me someone would contact me tomorrow, Saturday June 10th, 2023. I am not holding my breath.
Additionally, we found deck screws littered all over our property. We have dogs. One of which is very small and got cut by one of the screws.
Installation 5/22. Called 5/23, 6/1, and 6/9.
Desired outcome: We need this fixed
2 patio doors and screens
Purchased 2 new patio doors with screens in Jan 2023. Had installed 3/27/2023. When we tried to use the doors the handles on the screens hit the locks on the Patio Door. One patio door would not lock and mechanism fell right out of the door. I understand if that issue happens, Champion needs to replace the whole door. The downstairs patio door is very...
Read full review of Champion WindowsScreened Porches
I signed a contract for Champion Sun Rooms to install 2 screened in porches with knee walls. I gave them a deposit of $12,090.00. A week later, they tell me, with no pre notice or email or phone call that would not be doing my project. NOW, they refuse to send me my refund of my deposit after the 2+ weeks since I signed the contract, gave them the check, and they cashed it. STILL waiting!
DO NOT USE THESE PEOPLE! SCAMMERS!
Desired outcome: A full refund of my deposit with any accumillated interest and court fees if I take this to court!
a very bad faith company!
Service / they won't return a single call.
Don’t do business with this company!
November 2020, David Karandos from Champion came out to our home. David was a very polite salesman. We purchased a whole door unit (door/sidelight/transom) that day.
David said the install will take place in 8-12 weeks. After 12 weeks had passed, I reach out to Champion multiple times to find out when the install was going to happen. Each time I called (3/27/21, 4/5/2021, 5,15,2021) I got a different answer. Supposedly, Terrell oversaw installs for the Indianapolis area. I NEVER heard from him one time!
On August 15, 2021, I called Champion to let them know we plan to sell our home in the next 6-months, so we wanted our refund for being a no-show! AMAZINGLY, they finally promised to come out on September 2nd to install our door unit. Btw, that’s 36 weeks later!
The install crew showed up, they soon realized the person who came and did the second measurement forgot to account for our transom. They would have to re-order a whole new unit or give us a refund. The installer reached out to Terrell and noted the mistake on Champion’s part. I FINALLY SPOKE WITH TERRELL! Terrell said they would refund our money. Well guess what? Its now May 2023 and after numerous phone calls and emails, the managers will not respond or give us a refund. A secretary at Champion (I won’t mention her name) said these regional managers have a bad reputation for not following up with refunds.
I guess I 'm taking them to small claims court.
Desired outcome: Please refund our down payment of $1,425
Warranty Repair/Replacement
Door ordered in March 2022 was installed August 2022 and required us to file a claim online with pictures October 3, 2022 for door leaking through windows in heavy rain. Tech arrived, inspected and confirmed defect in workmanship and recommended replacement of doors on November 2, 2022 as resealing glass will not prevent condensation in the future.
After multiple attempts to get a status update by phone we had to refile a claim online in January 2023 and received a message that "the glass is still not in and we would receive a call when it is ready"
It is now May 2, 2023 and we have received no communication regarding status. Seven months for a warranty repair/replacement with no communication is excessive at best for a $8000 door that failed after less than two months. The claim process is not consumer friendly.
Desired outcome: Confirmed status and installation date of new door
Was able to reach someone via chat who confirmed glass was ready in March. Now waiting for technician to call and schedule installation.
windows replacments
Purchased 6 windows. One was delivered and installed broken. Installer told us it would be less than a week to fix. Two weeks late We get a text saying "congratulations. Your window is in the factory and will be ready for installation in two months. So, so much debt and staring at blue tape for two months. Finally get a text is here and installer will call to set time. Time given was not good so asked for later in the day. told it would another week and a half. then got a text for install to happen in three days. then got a call from installer and said he didnt have time and that is would have to be today or wait. Called back and said ok. He called back and was rude, said I had not called back and confirmed. Bad experience. Will not use again and will spread the word.
Desired outcome: fix the window
Champion replacement windows
I had all my windows replaced in June, 2022 with Champion Windows 8200 series. The installation of 14 windows was done in one day with two crews due to distance they had to drive from work to my home.
The rapid installation did not allow me to monitor the work or fully check it out before I was asked to provide a rating of the installation and full payment on the same day. There was an issue with the weight of one double hung window and that someone came and resolved quickly. By that time I had noted damage to the drywall over several windows and understood the person on site would file a report on this. It appears this damage was due to the saw vibration as the old windows were cut out.
I contacted the company on November 17, 2022 since I had heard nothing from the company. The issues noted were a hole in the screen that is covered under warranty and drywall frame damage to three windows. I submitted a formal email request with photos at that time. I did not receive any follow-up from the company.
In January 2023 I again contacted the company, including the salesperson, and spoke twice with a person who was going to send someone to identify service needs.
As of April 23, 2023 I have received no feedback from the company and no repairs have been made.
Desired outcome: Replacement of screen per warranty.Repair of 3 drywall window frames or money to have local person provide repair.
About Champion Windows
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1. Log in or Create an Account:
- If you already have an account, log in to ComplaintsBoard.com. If not, create a new account on the website.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue you have with Champion Windows in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with Champion Windows. Include key areas of concern, relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching Supporting Documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data in these documents.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary information is included.
8. Submission Process:
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9. Post-Submission Actions:
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Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Champion Windows on ComplaintsBoard.com.
Overview of Champion Windows complaint handling
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Champion Windows Contacts
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Champion Windows phone numbers+1 (800) 875-5575+1 (800) 875-5575Click up if you have successfully reached Champion Windows by calling +1 (800) 875-5575 phone number 0 0 users reported that they have successfully reached Champion Windows by calling +1 (800) 875-5575 phone number Click down if you have unsuccessfully reached Champion Windows by calling +1 (800) 875-5575 phone number 0 0 users reported that they have UNsuccessfully reached Champion Windows by calling +1 (800) 875-5575 phone numberCustomer Service+1 (855) 396-1225+1 (855) 396-1225Click up if you have successfully reached Champion Windows by calling +1 (855) 396-1225 phone number 0 0 users reported that they have successfully reached Champion Windows by calling +1 (855) 396-1225 phone number Click down if you have unsuccessfully reached Champion Windows by calling +1 (855) 396-1225 phone number 0 0 users reported that they have UNsuccessfully reached Champion Windows by calling +1 (855) 396-1225 phone numberCustomer Service+1 (513) 346-4600+1 (513) 346-4600Click up if you have successfully reached Champion Windows by calling +1 (513) 346-4600 phone number 0 0 users reported that they have successfully reached Champion Windows by calling +1 (513) 346-4600 phone number Click down if you have unsuccessfully reached Champion Windows by calling +1 (513) 346-4600 phone number 0 0 users reported that they have UNsuccessfully reached Champion Windows by calling +1 (513) 346-4600 phone numberHead Office+1 (855) 400-8619+1 (855) 400-8619Click up if you have successfully reached Champion Windows by calling +1 (855) 400-8619 phone number 0 0 users reported that they have successfully reached Champion Windows by calling +1 (855) 400-8619 phone number Click down if you have unsuccessfully reached Champion Windows by calling +1 (855) 400-8619 phone number 0 0 users reported that they have UNsuccessfully reached Champion Windows by calling +1 (855) 400-8619 phone number+1 (855) 399-8572+1 (855) 399-8572Click up if you have successfully reached Champion Windows by calling +1 (855) 399-8572 phone number 0 0 users reported that they have successfully reached Champion Windows by calling +1 (855) 399-8572 phone number Click down if you have unsuccessfully reached Champion Windows by calling +1 (855) 399-8572 phone number 0 0 users reported that they have UNsuccessfully reached Champion Windows by calling +1 (855) 399-8572 phone number+1 (855) 400-2514+1 (855) 400-2514Click up if you have successfully reached Champion Windows by calling +1 (855) 400-2514 phone number 0 0 users reported that they have successfully reached Champion Windows by calling +1 (855) 400-2514 phone number Click down if you have unsuccessfully reached Champion Windows by calling +1 (855) 400-2514 phone number 0 0 users reported that they have UNsuccessfully reached Champion Windows by calling +1 (855) 400-2514 phone number(888) 375-8476(888) 375-8476Click up if you have successfully reached Champion Windows by calling (888) 375-8476 phone number 0 0 users reported that they have successfully reached Champion Windows by calling (888) 375-8476 phone number Click down if you have unsuccessfully reached Champion Windows by calling (888) 375-8476 phone number 0 0 users reported that they have UNsuccessfully reached Champion Windows by calling (888) 375-8476 phone number
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Champion Windows emailsinfo@championwindow.com100%Confidence score: 100%Supportinfo@getchampion.com100%Confidence score: 100%
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Champion Windows address12121 Champion Way, Cincinnati, Ohio, 45241, United States
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Champion Windows social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 17, 2024
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