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1.5 5 Reviews 406 Complaints
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Chaturbate Complaints 406

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6:02 am EDT
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To clarify the situation: I made an inappropriate comment in a private message two years ago, which I fully acknowledge and regret. Following that incident, I was informed about the permanent ban on August 4, 2021, via ticket no. [protected]. Since that time, I've continued to use the Chaturbate platform without any further violations or incidents. My...

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4:45 pm EDT
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Chaturbate Chaturbate webcam

I have a Studio with Chaturbate, and they are banning my newly created and existing accounts just because, with a notification that has violated the T&C when not even the model has started performing.

Filling out the complaint request without obtaining an answer from the support team it's annoying, and a waste of time. Cannot understand why this happens and why they are not responding in an appropriate time frame.

Horrible this experience with this team.

Desired outcome: I would like a good explanation why they're banning newly created accounts and why do not respond with an appropriate paragraph about the matter.

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WhiteGold24K
Palm Beach, Florida, US
Oct 31, 2023 3:42 pm EDT
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That’s similar to my situation. I created one affiliated broadcast account, unused as of now. I sent them a question about the NEW promo and can’t get any answers. How the hell can someone try to run a business in this site?

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1:32 pm EDT
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Chaturbate is 70 to 80 percent bot traffic. And worse, if you're not paying Chaturbate money to play you don't get to work with their producers (who are also bots) so Chaturbate can recycle your performance and make your 50% earnings back tenfold on their multiple pay-per-view sites. This bigoted site hires I.T. to, basically, %&$# with people every step...

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5:45 am EDT
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Chaturbate ID unsupported

My ID are not supported and i dont know why. ^ already passed a lot of ID still rejecting it. This is my account name “Queencharl” I am responsible a model, I work fairly, I even understand and follow your rules and terms and privacy for i have agreed it as i created my account. Whats devastating to me is that you are not fair! Well, if this is the case with the unfair outcome on my part (which is 100%truth) then i will have to seek and talk to my Private Lawyer about this matter and File an Appeal regarding this issue that you accused me without evidence. Let's be fair and transparent and I will definitely fight for my account no matter what! For my account has been unfairly suspended/blocked. I strongly believe that i didnt violate any of your rules and regulations also in terms and conditions. i tried to reach out and appeal for my side but you have been neglecting my plea for quite sometime already!

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Update by Carlo Hufana
Oct 23, 2023 5:28 am EDT

Please help me resolved a problem i keep uploading ID on charturbate like my passport but they denied it or worst they said it was Unsupported. I dint know the reason why, when i know there is no problem with the ID’s i have been uploading to them. And i also they ask me for another Identification card. Which is i dont know why. Please do not reject my ID im the authentic user of it and i can proved it when im going to get live.

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2:27 pm EDT
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When a model has conjured enough confidence to stream a live show -- as well as groomed themselves, applied makeup, dieted, worked-out -- in order to supply customers with a quality experience, they expect to be reciprocated with conversation, patronage and even tips. However, when a 'platform' completely choreographed by clothing and accessory-making...

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4:05 am EDT
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Chaturbate Banned from CHATURBATE.com

Hello,

Me and my partner broadcast on CHATURBATE as xxslenderknifexx and have been for years. But tonight we went to login and it said we were banned for violating TOS. But we were just in 2 nights ago and can't fathom what we could of done to get banned. Like I said we've used the site for years with no problems. We're both verified and updated our verification a few months ago. We didn't do anything that would violate their terms. If you could please help. Our handle at CHATURBATE is xxslenderknifexx.

Desired outcome: To have my account reinstated as soon as possible. We use this to help pay bills and survive.

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6:21 pm EDT
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Chaturbate Model petiteemo

I'm a broadcaster and I paid another broadcaster for services specifically a cock rate so I could get c2c and her mod said I was looking for customers and muted me from chatting and blocked me from sharing my cam with this user

I rarely broadcast and I paid for that specific request because it would be faster than waiting for users to join my room

afterwards I had to tip them for snapchat that they are failing to add me on

total money stolen is over 200 tokens which is [censored]

Desired outcome: refund

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9:26 pm EDT
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Platforms should platform people. Those who are the most dynamic and energetic win more. Right? ...no. Not when corporations have clear ideas as to who gets to entertain and who gets to be fans. Great. Platforms can legally exercise the type of Friendly Fascsim Chaturbate clearly uses to drive their entertainment site. However, Chaturbate has a right...

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3:15 am EDT
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Chaturbate My Chartubate account was terminated

Hi Chartubate support, on 14 September my account was suspendedfor identity verification. After I verify my identity my account was terminated. I tried to reach the support, their response was that I assisted someone else in providing false identification. I didn't assist anyone in providing their false Identification.

I have worked for so long on Chartubate and I have never cashed out only Chartubate to terminate my account with thousands of tokens. Please Chartubate release my account so that I can withdraw my money. I have really worked for those tokens and that's only means of work I was doing to survive. Please help me

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9:42 pm EDT
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Hi mam sir good morning I would like to complain and ask for begging and have mercy on me I am rodel magallones lozano im working in chaturbate almost 5 years now but something happen that change my working life and it stop because im banned since august 25 time is 7;22pm saturday thats because my account lalunasangrets has been flagged due to an...

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5:52 pm EDT
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An Internet Bill of Rights needs to be established so sleazy, selfish and utterly sadistic companies like this are prevented from doing what they are currently doing. Listening Streamate? Hour spent dancing on this site in my sexiest langerie and zero visitors, just the occassional peeping monitor? We're supposed to accept this as an appropriate way to be...

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12:30 am EDT
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Every night for the past four months, my'shows' on Chaturbate have had the same identical experience, and they are making no attempt to help me with this. I begin streaming, and an 'anonymous user' (who's often in the room before I even start my show) starts peeking in and out of my room. Interspersed with this is a host of 'bots' which promote themselve...

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9:26 pm EDT
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Chaturbate Sick racist unprofessional [censored]s!!!

Chaturbate staff are racist and pick and choose who they want to make money. I would send out a notification to over 270k people and my views will go down. My regulars will also complain about being booted from my room then being recommended to other models in 3rd world countries. Chaturbate is very ghetto and I would not recommend to you if you want to experience coming in to have fun with your favorite model then having your computer lock up on you to the point where you have to reboot it and it shut down. Also they will hack into your stuff! Others have complained about this on other review sites as well concerning Chaturbate... I have to email the COO anytime I am about to send out the notification, if I don't I will be sitting online with anywhere to 20 something people in my room to 40 after sacrificing so much time, money and effort over the years because whoever is working behind the scenes who are racist, childish/sick and the issue not being addressed head on.

Desired outcome: End to the abuse

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Ghost2867
Oct 05, 2023 2:13 pm EDT

Thank you for leaving this complaint. More CB models should voice their complaints because , chances are, we're not the only one's being hidden on the site.

And, when I say hidden I mean 'totally hidden'.

We know what it feels like to be trolled by childish sick 'modertors' or CB's own AI. Whatever or whoever's doing it makes no difference. It's plain wrong and needs to end.

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4:13 pm EDT
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Chaturbate My account was banned for NO REASON when I was streaming live!!

Hello, My name is (protected ) aka ( TheDaddy005 ) On Chaturbate. I sent a support ticket, now I'm sending an actual email. I got banned for absolutely no reason today, I was sitting on my balcony outside. No one with me at all! I see models stream outside so I thought it was okay. NO ONE CAN SEE ME! I don't know if that's the reason for my ban, also I never give my real age to users on the site so if that's a reason please let me know and I won't lie ever again about that. I just really hope you uplift my ban, I was streaming for at least 5 hours today! October 2nd around 11 AM Eastern till I got banned around 2 PM Eastern! For no reason whatsoever just been chilling on my balcony by myself! Please lift the ban and get back to me as soon as possible!

This is my only source of income right now.

Thanks team!

Desired outcome: Please UN BAN my account and let me cam again!

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1:12 pm EDT
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Chaturbate Befxckingnice- Cam girl

She’s making threats and harassing me on her platform. I don’t think the is why you made this platform is for your cam models to use to make threats and give out some one else’s personal information. She has expressed my whole name, where I live, where I work, and where my kids go to school. All because she didn’t like what I put on TikTok, which is a whole different platform but she’s taken advantage of yours and is completely unprofessional.

Desired outcome: Banned on chaturbate

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9:42 am EDT

Chaturbate Banning account

Good day sir/ma'am I would like to ask why my account was banned because all I know I didn't commit any violations. I know the rules of chaturbate. Can you please tell what is my violations? You earned also from me for how many months that I worked from chaturbate and this is happening to my account... Can you please try to review my account and tell me what is my violations... December is my last broadcast and after that day I didn't online after December and received an offline tip and then after that my account was suspended and not able to open. My account was fully verified and I worked for how many months on chaturbate and this is happening to my account. I didn’t see the email you sent me that day cause i panic :( Can you please back my account, and please try to review on it... I hope you will be so considerate before banning on account. We are hoping for you to respond asap. Thank you and more power to chaturbate

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4:49 am EDT
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Sex_dealerxx cam on chaturbate. was just not myself she tonight had promised said for tips we would see or get stuff and I mean I think I sent 2000 maybe more tokens and she didn't follow through with anyone's tips. Sep 16, 2023, 11:40 PM Outbound Tip (sex_dealerxx) -640 10 Sep 16, 2023, 11:40 PM Tokens purchased 100 650 Sep 16, 2023, 11:40 PM Token...

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1:17 am EDT
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I'm an excellent model with a firm and gorgeous body who should easily have a few hundred people in my room because I'm intelligent, unique and extremely sensual. Chaturbate, (or Scamurbate), however, doesn't like that. So they completely render my room unseen to anyone but myself, as they send bots to my room. Gone are the few regulars I accrued and all...

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2:57 pm EDT
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They charged me money to buy tokens to have private sessions and have a copy of the recording. I have over 10 and I got ripped off by a few broadcasters and contacted support. Instead of researching or using the evidence I provided (screenshots showing no doubt the broadcasters are at fault) they said the broadcasters did nothing wrong and banned my...

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4:08 am EDT

Chaturbate my account has been banned for telling a fictional story

my account was permanently banned.

my account boy_hot_018 was banned. I made a mistake I lied in a private chat by greatly exaggerating a story that didn't happen and the site took it as a violation of theirs. in reality, such a situation does not exist and has not happened. I tried to contact the support to explain the situation, but they do not answer me.

I received an initial response with response Ticket #[protected], but it only says the reason. I'm trying to explain the mistake I made.

please help me to remove this ban.

Desired outcome: lifting the ban

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About Chaturbate

Chaturbate is an adult website providing live webcam performances by individual webcam models and couples, typically featuring nudity and sexual activity ranging from striptease to explicit acts. The platform allows users to watch performances for free or purchase tokens for tipping and private shows. It offers a variety of categories to cater to different preferences.
How to file a complaint about Chaturbate?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Chaturbate. Make it specific and clear, such as "Unauthorized Charges from Chaturbate" or "Poor Customer Service on Chaturbate."

4. Detailing the experience: Describe your experience in detail. Include key areas such as:

  • The nature of the problem with Chaturbate, whether it's about billing, account access, service quality, or any other relevant issue.
  • Specific details about any transactions you had with Chaturbate, including dates, amounts, and the expected service.
  • Steps you have taken to resolve the issue with Chaturbate, including any communication with their customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as financial loss, stress, or time wasted.
This information will help others understand your situation and the severity of the issue.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Chaturbate. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, service improvement, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the facts are correct to avoid any misunderstandings.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Chaturbate on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint for any responses or updates. Regularly check your account on ComplaintsBoard.com to see if there has been any follow-up or resolution offered by Chaturbate or other community members.

Overview of Chaturbate complaint handling

Chaturbate reviews first appeared on Complaints Board on Jan 30, 2016. The latest review Account banned was posted on Sep 20, 2024. The latest complaint Account ban was resolved on Apr 02, 2024. Chaturbate has an average consumer rating of 2 stars from 411 reviews. Chaturbate has resolved 52 complaints.
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  1. Chaturbate Contacts

  2. Chaturbate phone numbers
    +1 (949) 274-7960
    +1 (949) 274-7960
    Click up if you have successfully reached Chaturbate by calling +1 (949) 274-7960 phone number 3 3 users reported that they have successfully reached Chaturbate by calling +1 (949) 274-7960 phone number Click down if you have unsuccessfully reached Chaturbate by calling +1 (949) 274-7960 phone number 6 6 users reported that they have UNsuccessfully reached Chaturbate by calling +1 (949) 274-7960 phone number
  3. Chaturbate emails
  4. Chaturbate address
    23615 El Toro Rd № X344, Lake Forest, California, 92630, United States
  5. Chaturbate social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024
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