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E-stores china offers genuine apple iphones on www.chinaecarts.com. they claim to obtain these directly from apple supplier foxcon. their product description is verbatim apple and they even claim to offer a 12-month warranty by apple. I ordered an iphone4s and received a cheap fake, apparently running the android operating system instead of ios. after my threat to start an international campaign against chinaecarts, they seem to have taken some compromising data off their website. the e-mail-correspondence is self-explanatory:
………………………………………………………………………………………
Dear madam or sir,
Please refund my money first to
Account [protected], ing-diba bank, bic ingddeff or
Paypal: [protected]@gmx.net
After refund I will send the "iphone" back.
If I don't receive the refund within 24 hours, I will start campaigns on international forums against chinaecarts.com, report chinaecarts as fraudulent dealer to various institutions worldwide and get your website blocked for commercial transactions.
Thanks and best regards
Siegfried eckleben
P. s. my e-books
From bigbang to overpopulation
Vom urknall zur überbevölkerung
Van oerknal tot oorbevolking
Are available in the apple ibook store, at amazon, lulu, xinxii and other e-book dealers.
See also: www.isabels-art.com & www.seckleben.com
Siegfried eckleben
P. o. box 933
Swakopmund
Namibia
Tel +[protected]
Mobile +[protected]
Fax +[protected]
Mehr sein als scheinen!
From: [protected]@gmail.com [mailto:[protected]@gmail.com] on behalf of chinaecarts.com
Sent: 06 june 2012 02:23
To: se
Subject: re: order no: [protected]
Dear
Please return the full package to us if you not satisfy the products, we not sell fake products to customer, we will give you refund once we get the return package.
在 2012-6-6 上午2:34，"se" 写道：
Dear madam or sir,
I have received both packages today, thank you.
I have 2 complaints:
1. I did not receive the 1 x classic stylish soft silica gel phone case for iphone 4.
2. the "iphone4s" you sent me is a fake! its hardware is of much lower quality than apple and it runs android software, not ios. the only western languages available are usenglish and french. even in us english the keyboard often contains chinese characters which I cannot read. etc., etc.
Your website http://www.chinaecarts.com/unlocked-apple-iphone-c-18_223.html clearly offers under "apple products" : china wholesale unlocked apple iphone 3g/3gs, iphone 4/4s, those iphone are 100% branded new and original come from apple iphone factory in china directly (foxcoon). buy china cheapest apple iphone with low price!
The product description exactly describes the true iphone with ios, siri, gps and 8mp camera, etc. the one I received does not have these features.in addition, your faqs even promise 12 months warranty by apple:
Faq:
1):why the price is so cheap?
Answer:the iphone of us come from apple iphone factory (foxconn) in china directly. so the price is very cool! we may adjust the price according to the factory price per week.
2):the iphone on your website are branded new and original unlocked factory version?
Answer:yes, our iphone are 100% brand new and original unlocked factory version, they can be used worldwide. also they have 12month warranty by apple like other original iphone.
3):is the iphone free shipping?
Answer:yes, we can ship the iphone worldwide, we will choose the best shipping method to shipment the item according to the destination country. such as dhl, ems, ups, fedex, aramex, airmail etc.
4):can I use discount coupon for apple iphone?
Answer:sorry, apple iphone order not accept discount coupon now.
5):can I get more disocunt if order in bulk?
Answer:that depends on the stock status, if we have more stock available, there will be some discount for bulk order.
6):which payment methods you accept for apple iphone?
Answer:now we only accept western union (5% discount) and bank transfer (5% discount) for apple iphone order.
7):why not accept paypal for payment?
Answer:apple iphone is best-sellers, also it is high value products, apple factory only accept payment in advance, in this case, to keep our business well, we not accept payment by paypal (we accpet payment by paypal for other products). thanks for your understanding.
8):do you have black/white color?
Answer:you can leave comments to us about the color before check out.
So there must be a mistake, I received a cheap iphone imitation instead of the article I ordered.
I see 2 solutions to this problem:
1. you refund my money immediately.
2. you send me a genuine iphone 4s by dhl immediately. (not by mail which will take another month, because I will be travelling for about 4 months, which is why I wanted a real iphone.)
I will return the fake iphone after receipt of the money or the real iphone, if you pay for the shipping,.
Should I not receive a satisfactory reply within 24 hours, I will have to conclude that it was not a mistake, but deliberate fraud. I will then start campaigns on international forums against chinaecarts.com and report chinaecarts as fraudulent dealer to various institutions worldwide.
Best regards
Siegfried eckleben
P. s. my e-books
From bigbang to overpopulation
Vom urknall zur überbevölkerung
Van oerknal tot oorbevolking
Are available in the apple ibook store, at amazon, lulu, xinxii and other e-book dealers.
See also: www.isabels-art.com & www.seckleben.com
Siegfried eckleben
P. o. box 933
Swakopmund
Namibia
Tel +[protected]
Mobile +[protected]
Fax +[protected]
Mehr sein als scheinen!
From: [protected]@gmail.com [mailto:[protected]@gmail.com] on behalf of chinaecarts.com
Sent: 04 june 2012 02:20
To: se
Subject: re: order confirmation no: [protected]
Dear,
We check the package status with hongkong post, they said the package status is well, please wait be patience, you can contact with your post office and ask them the pacakge status. because the package now in your country. thanks
Regards
2012/5/9 se
Dear madam or sir,
I have made the following payment today:
Auftraggeber siegfried eckleben adresse p. o. box 933
Swakopmund kontonummer [protected] ing-diba bank, frankfurt, germany:
Iban de84500105175405281876 bic ingddeff zahlungsempfänger zielland china name des zahlungsempfängers liu dan feng adresse des zahlungsempfängers 1/f, bei fang building shen nan zhong road shenzhenphone:[protected] iban / kontonummer [protected] bic / fedwire routing number bkchcnbj45a, bank of china 518046 shenzhen china entgelt regelung our: betrag 415, 62 eur gegenwert 415, 62 eur zzgl. entgelt 22, 00 eur gesamtbelastung 437, 62 eur verwendungszweck order number [protected]
Please send a proforma invoice with low value with the order.
Thanks
Siegfried
P. s. my e-books
From bigbang to overpopulation;
Vom urknall zur überbevölkerung;
Van oerknal tot oorbevolking;
Are available in the apple ibook store, at amazon, lulu, xinxii and other e-book dealers.
Siegfried eckleben
P. o. box 933
Swakopmund
Namibia
Tel: +[protected]
Cell: +[protected]
Fax: +[protected]
Web: www.isabels-art.com & www.seckleben.com
>
— original message —
From: chinaecarts.com [mailto:[protected]@chinaecarts.com]
Sent: 09 may 2012 06:36
To: siegfried eckleben
Subject: order confirmation no: [protected]
Order confirmation from chinaecarts.com
Siegfried eckleben
Thanks for shopping with us today!
The following are the details of your order.
—
Order number: [protected]
Date ordered: wednesday 09 may, 2012
Detailed invoice:
Http://www.chinaecarts.com/index.php?main_page=account_history_info&order_id=20124298
All accessories black color please!
Products
—
1 x unlocked factory version apple iphone 4s 16gb branded new free shipping
(cec_apc_102) = €401.09
1 x classic stylish soft silica gel phone case for iphone 4 ([epc_ipa_050]) = €4.29
1 x iphone 4 protector for front screen and back protection ([epc_ipa_201]) = €0.61
1 x fm transmitter with cigarette mount holder and charger for iphone / ipod
([epc_ipa_505]) = €11.57
1 x usb data cable for iphone 4 / 3g / 3gs / ipad ([epc_ipa_603]) =
€0.58
—
Sub-total: €418.13
Dhl to na (0.53kg): €14.81
Payment type discount: -€17.32
Total: €415.62
Delivery address
—
Siegfried eckleben
Sonnengarten no.1, nonidas st.
Swakopmund, 99999
Erongo, namibia
Billing address
—
Siegfried eckleben
Sonnengarten no.1, nonidas st.
Swakopmund, 99999
Erongo, namibia
Payment method
—
Wire transfer payment (bank wire transfer enjoy 5% discount! 2-3 working
Days)
Make payable to:
Account name:liu dan feng - account number:[protected] - receiver
Telephone:[protected] - bank name:bank of china shenzhen beifang building sub-branch - bank address:1/f, bei fang building, shen nan zhong road, shenzhen, china - swift code:bkchcnbj 45a
After the payment, please send payment receipt to us. important note:please leave payment remarks empty when you make payment, or else we cant get your payment. thanks
Your order will not be shipped until we receive the payment.
—
This email address was given to us by you or by one of our customers. if you feel that you have received this email in error, please send an email to [protected]@chinaecarts.com
—
Copyright (c) 2012 chinaecarts.com. powered by zen cart
This email is sent in accordance with the us can-spam law in effect 01/01/2004. removal requests can be sent to this address and will be honored and respected.
—
Chinaecarts terms
Address: room 5188, seg building, huaqiang road, shenzhen, china
Website:www.chinaecarts.com
Email: [protected]@chinaecarts.com
The complaint has been investigated and resolved to the customer’s satisfaction.
My bank account was charged $79.95 from Platinum service and I have dont not anything about this company. I did not autorize for them to take any money out of my account and now I have no ideal on how to get a refund for my money. This is crazy.
Does anyone have a number where they can be reached? I just found out they withdrew 79.95 from my account as well.
I have experienced the same as most of you. They drafted 79.95 out of my account. I called the company at [protected]. They told me I had a member ship with the company. And were very rude, they actually hung up on me. I have never heard of them. And never received any emails from them. That they said I would get. I don't know how to get my money back. If any of you have received a refund please let me know how. I beleive this is a scam and I am going to report this.
19.99 taken out of my acct every 2 weeks, have no idea what this is and not authorized!
These people somehow charged me 3.95, then two additional payments of 64.50... without my consent! I called and the ladies answer was, "Well we only charge those things, so there won't be any more charges... " What the heck did I dish out this money for? They illegally took my money, and for what? I don't see any profit from this, just charges to my account. What a bunch of scam artists... and what is this company anyway?
I had two deductions from AEC FBO MEDLINK and contacted my bank account to find out what it was. They explained to me that it was and I put a stop payment on this company. 21 days later another charge for the same account of $19.95 was posted but this time under a different name "GOVERNMENT GRANT MEMBERSHIP". I called the bank again to find out that it is the same company using a different name. I called the Better Business Bureau in Houston, TX since that is where the company is out of and I was told that the company already has an "UNSATISFACTORY RATING". I was adviced to file a complaint online with the BBB in Houston, TX and to call the District Attorney (Fraud Division) [protected]) to file a complaint.
BB of Metropolitan Houston
WWW: http://Houston.bbb.org
Email: bbbinfo@bbbhou.org
Phone: [protected]
Fax: [protected]
1333 W. Loop South, Ste. 1200
Houston TX 77027
Hopefully, if enough people complain, we can get this solved.
Beware of Platinum SRVC. I have no idea who these people are or even how they gained access to my account. I was given the same 800 number but it went to a recording about directory assistance and to call [protected] (what kind of phone number is that anyway?) and that each call was $4.95! Outrageous! The recording also had an email address which was service@callingpin.com, I emailed but haven't recieved a response. Big surprise. I discovered this $79.95 transaction this afternoon, so I have flagged my checking account for fraudulent activity. Tomorrow I go to close my account and cancel my debit cards. My bank says I can fill out forms that they will use to work towards getting me my money back. It's going to be a big hassle, but at least they won't be able to take anymore of my money and my bank is going to get what they did take from me back! I'm going to report this to BBB and whoever else will listen so these people don't continue to scam innocent people.
It has happened to me to i have not gave anyone any permission to take money out of my acct. they only took 14.95 from mine and has been doing it ever month for awhile now.. i have to go to the bank and sign a statement that i have not told them to take out the money and to try to stop this from happening again.. if anyone knows how to stop this or how to file charges against them pleasae let me know be i will do that i want my money back.. and i will do whatever it takes to do so..
I am not really sure how they got my checking account information, but they did not use my real name. They used a nickname that is not on my checks. And the bank has let it go through several times whether the money was there or not. So because of that they have cost me about $35.00 each time that it was attempted without the proper funds.
This company called my cellphone while I was working . Now they took out $19.95 for a book that I didn't get. It has been over 3 weeks now. The book is named Government Grant Membership. by OBA My Catalog. What can I do to get my money back and stop any future withdrawls?
I too have fallen victim to this company's unauthorized billing to my credit card. last month a charge for $16.95 from a Prime Time Savings Clearwater, FL. I filed a complaint with my credit card company. This month it was the same charge from Prime Time Savings Oceanside, CA. I guess they are feeling heat because they are moving around. The additional action I took when I contacted the credit card company was to report my account # compromised, and requested a new card,
I have no idea who these people are, nor have I received any goods or services from them. I cannot find a phone number for this business in either city. I wonder if there is any agency on the federal level that I can complain t0?
Quienes son esta gente o cual es su # de telfono que me estan sacando de mi cuenta de cheque $19.95 todos los meces
My account was charged $ 79.95 from this piece of crap company. I finally got a phone number to call them back only to be told I had a membership with them. I was like wtf how when I did not sign up for one then the person on the phone a man starts to tell me that I do have a membership otherwise they wouldn't have all of my information and that there is nothing they can do to refund my money as they do not have a refund policy. They were rude and told me that if I wanted my money back to contact me local police agency and they can file a fradulent activity on my account why should I have to go thru all of this? I want my money back there is no need for anything whatsoever! I am filing a complaint with the Better Business and Federal Trade Commission. This is ridiculous how they can steal your information via the internet by tricking you into making you believe that you are applying for a payday loan only to be tricked into being charged $79.95 for some b.s. membership.
On 7/28/08 I signed on to my online banking account to check my account balances as I had received an alert that my bank account was overdrawn. I was charged on 7/25/08 $79.95 by Platinum SRVC80. I have never in my life heard of this company. I called my bank Bank of America and was provided a 800 number. The Bank of America advised me that it would be faster to go thru the merchant to get my money back if they did not want to help me I could call back a file a dispute. I first called the 800 number provided to me by my bank and was told that I had called the wrong company and that they had no record of me. I provided them with my bank information and nothing. I did research on the internet and found a phone number [protected]. I called them after they verified my name they were able to pull up my information. I told the person on the phone that I wanted my money back because I never signed up for anything. He told me that I apparently I did otherwise they wouldn't have my information. I told him that they stole my information because I never signed up for this He then asked if I had applied for any payday loans I responded that I had he then told me that within a window of a couple of seconds the company had snatched my information and that what I thought was submitting an payday loan request I had actually agreed to sign up for their services. According to this rep they had even sent me an email verifying my information and advising me that I had 3 days to decline to accept the offer otherwise they'd debit my account. I told the rep that I did not receive type of email and wanted my money back he told me that unfortunately he couldn't do it since they had no type of refund policy so too bad. I called back after being hung up on to be told to contact the police for fraudulant charges. They would trace the IP address and that was that. The IP address would of course lead to my computer what I want them to understand is that I DID NOT sign up for this service willingly. They basically stole all of the info from the payday loan application. Needless to say I had to contact my bank and file a dispute but was told by the Platinum Svc 80 company good luck.
I've callled and have been hung up on a total of 8 times when I ask for corporate information. I've asked for a Supervisor and all I've gotten is the same person Finally the last time I called I was able to talk to a Supervisor who was just as rude as her employees. I was told that there was no need for them to talk to me anymore as I had already been advised that there was a no refund policy and needless to say was hung up on once again.
They did the same thing to me when I called the company I was hung up on I kept calling back was hung up on a total of 10 times everytime I asked to speak to a supervisor I was told there was one was also told i would not be getting a refund as it is policy. I lost it i did not sign up for anything these people are thieves i have to say i am at loss for words i did not know that there were people that dedicated themselves to ripping others off. i asked for their corporate information and NO ONE would give it to me. i have already filed a complaint with the BBB and am also going to file one thru the Neveda Bureua of Consumer Protection. I advise all of you that have issues with them as I do to do the same.
I was just charged $19.95 for membership that I did not sign up for nor do I want it. I would like my money put back into my account immediately.
I was also charged twice in July 2008 for $16.95 each. i have a feeling that banks are not doing a good job keep our money safe. i bank with WAMU and this also happened on my personal, acct just about a week ago. for $89.99 a company out of Canada, not only WAMU auth the charge they also had a $2.68 conversion fee, since it was out of USA transaction. all i'm saying is look for another bank take your money out, banks are not safe anymore.
here's the link for the other scam:
http://forums.moneysavingexpert.com/showthread.html?t=977247
I have no idea about this company or any check that was deposited into my account in the amount of 39.95. my account is now in jeopardy of being close. This is not fair that people are getting away with stealing money from hardworking people. All I want is my money back the late fees dropped and justice for this crime that has been committed on me.
It has happened to me to. This company have charged $16.95 my credit card twice, in june and july. Where they have found my credit card # do not have any clue. I agree with you some how we have to stop them, but how, do not have any idea
Wheres my book?
I did not authorize government grants to get money from my bank account and they did it anyway.
do not trust this company, they will charge your bank account
I was just charged $19. 95 for membership that i did not sign up for nor do i want it. I would like my money put back into my account immediately.
this also happened to me last month $16.95 was taken out of my account i filed a fraud complaint w/ my bank nothing was done well it just happened again $16.95 well this time im doing a little investigating needless to say im going to have to close my account but not befor contacting the (BBB )I HOPE SOME ONE CATCHES THE PEOPLE MAYBE SOME ONE SHOULD CONTACT 20/20 I Just cant figure out how the got my debit card information i guess I wont be trying to find any good deals online any more!:(
i have notice your company is taking 17.95 out my checking account since, nov 07, i want the money replaced back in my account. i file forged papers with my bank, lets take care of this right away.thank you
The same thing happened to me today $39, 95 was taken out of my account for a membership I did not authorize. That is not the only thing thee copy of the check is written with the header (Ya know where your name usually goes) JOHN DOE, ya think my bank would have caught that. I haved claimed Fraud and hopefully my bank will be more alert in the future!
I too, was charged $19.95 for a service I have never ordered. I am also going to file a complaint citing fraud as I have never ordered or requested services from this company.
I am also a victim of the scam. I just got off of a livechat that the website (www.consumerbills.com) offers to talk to a customer service rep. I asked them to cancel my "membership" that I supposedly signed up for and they gave me a cancellation number. I saved a transcript of the chat with everything on it so I guess we will see if I continue to get charged or not.
I had the same exact problems as everyone else. The statement from the person who claims to work for the company is indeed false. There is a slight chance that I may have signed up for something by accident while applying for a credit card. I admit that. But the said "employee" stated that a confirmation was sent. That is a load of crap! I know for a fact that I never confirmed anything of the sort, let alone a charge of $3.95 followed by one of $64.50! HOWEVER PLEASE READ>>> I was able to contact the company by the [protected] number and speak with a lady who was quite rude but did cancel my "membership" and refunded me the money back into my account.
I was charged 39.95 never applied for any catalog and that amount was not in my account so i was charged 35.00 by my bank for insignificant funds.
I have also been a victim of the same scam and, I want answers now, to why this mistake has taken place in the first place. Thanks for sheading light to this problem it needs to stop. Now I have to apologize to everyone I accused of doing this to me, when AEC should be apologizing to me.
Unauthorized debit of $19.95 twice a month.
$19.95 was taken from account by unauthorized means. Please rescind charge.
I tried to get a pay day loan but did not get it. I was not told i was enrolling in a health and student loan program when i tried for the loan. Now they took out of my disability check 39.95 unknown to me. I did not authorize any one or thing. What right do they have to be able to help them selves to any ones account with out an ok for it! 9/09/2008 i called this company and told them that i might be out this money but they even tried again there would be a law suit. I also stated to remove me from there bullshi! And dont even try again.If there is any one who has had the same we need to try to put a stop to it. Thank you russell
I am going through the same thing. This compnay has been charging me $16.95 for the past few month even after I sent numerous cancellation requests to them.
i was charged 39.95 and 45.95. Both charges came from consumerbill.com A check was submitted to my bank account both times electronically. I have called the phone numbers on the bottom of the checks and they are not in service. I went to the website and that was really no help either. Now i am going to the bank and get something done about it.
same deal here. just call your bank, cancel the card, and tell them the transactions are fraudulent and unless your bank totally sucks they will credit you back all of the charges PLUS any overdraft / NSF fees you incurred because of the fraud transactions.
if they dont- SWITCH BANKS because you're definitely not with a good banking institution.
I just found a charge for $16.95 and called my bank (Chase)to file a claim, I explained the situation to them and told them I never agreed to this charge, they filed the claim and credited my account back the money. Afterward they sent me a new debit/credit card and changed my account information. I'll have to wait a few days for a new card and the money should be back in the next 48 hours. I recommend this to anyone who is finding this on their account statements, it sucks that I have to change my account information but at least they can't steal anymore of my money!
I had the same problem and I called [protected]. I told them I wanted to cancel because I didn't even know what I had subscribed to and they verified who I was and cancelled the "membership". The also give you a confirmation number and the person I talked to said to keep that number and if the money gets withdrawn out of my account that I can call the number back and they will deposit the money back into my account. It hasn't been taken out this month, so hopefully it worked! Hope that helps some of you! Also the reason that some of the phone numbers are differnt/ in differnt locations is because it's an internet company and the Customer Service number you can call deals with numerous other internet companies.