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AEC FBO review: fake iphone supplied 268

C
Author of the review
11:22 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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This review was chosen algorithmically as the most valued customer feedback.

E-stores china offers genuine apple iphones on www.chinaecarts.com. they claim to obtain these directly from apple supplier foxcon. their product description is verbatim apple and they even claim to offer a 12-month warranty by apple. I ordered an iphone4s and received a cheap fake, apparently running the android operating system instead of ios. after my threat to start an international campaign against chinaecarts, they seem to have taken some compromising data off their website. the e-mail-correspondence is self-explanatory:
………………………………………………………………………………………

Dear madam or sir,

Please refund my money first to

Account [protected], ing-diba bank, bic ingddeff or
Paypal: [protected]@gmx.net

After refund I will send the "iphone" back.

If I don't receive the refund within 24 hours, I will start campaigns on international forums against chinaecarts.com, report chinaecarts as fraudulent dealer to various institutions worldwide and get your website blocked for commercial transactions.

Thanks and best regards

Siegfried eckleben

P. s. my e-books
From bigbang to overpopulation
Vom urknall zur überbevölkerung
Van oerknal tot oorbevolking
Are available in the apple ibook store, at amazon, lulu, xinxii and other e-book dealers.

See also: www.isabels-art.com & www.seckleben.com

Siegfried eckleben
P. o. box 933
Swakopmund
Namibia
Tel +[protected]
Mobile +[protected]
Fax +[protected]

Mehr sein als scheinen!

From: [protected]@gmail.com [mailto:[protected]@gmail.com] on behalf of chinaecarts.com
Sent: 06 june 2012 02:23
To: se
Subject: re: order no: [protected]

Dear
Please return the full package to us if you not satisfy the products, we not sell fake products to customer, we will give you refund once we get the return package.
在 2012-6-6 上午2:34,"se" 写道:
Dear madam or sir,

I have received both packages today, thank you.

I have 2 complaints:
1. I did not receive the 1 x classic stylish soft silica gel phone case for iphone 4.
2. the "iphone4s" you sent me is a fake! its hardware is of much lower quality than apple and it runs android software, not ios. the only western languages available are usenglish and french. even in us english the keyboard often contains chinese characters which I cannot read. etc., etc.

Your website http://www.chinaecarts.com/unlocked-apple-iphone-c-18_223.html clearly offers under "apple products" : china wholesale unlocked apple iphone 3g/3gs, iphone 4/4s, those iphone are 100% branded new and original come from apple iphone factory in china directly (foxcoon). buy china cheapest apple iphone with low price!
The product description exactly describes the true iphone with ios, siri, gps and 8mp camera, etc. the one I received does not have these features.in addition, your faqs even promise 12 months warranty by apple:
Faq:
1):why the price is so cheap?
Answer:the iphone of us come from apple iphone factory (foxconn) in china directly. so the price is very cool! we may adjust the price according to the factory price per week.
2):the iphone on your website are branded new and original unlocked factory version?
Answer:yes, our iphone are 100% brand new and original unlocked factory version, they can be used worldwide. also they have 12month warranty by apple like other original iphone.
3):is the iphone free shipping?
Answer:yes, we can ship the iphone worldwide, we will choose the best shipping method to shipment the item according to the destination country. such as dhl, ems, ups, fedex, aramex, airmail etc.
4):can I use discount coupon for apple iphone?
Answer:sorry, apple iphone order not accept discount coupon now.
5):can I get more disocunt if order in bulk?
Answer:that depends on the stock status, if we have more stock available, there will be some discount for bulk order.
6):which payment methods you accept for apple iphone?
Answer:now we only accept western union (5% discount) and bank transfer (5% discount) for apple iphone order.
7):why not accept paypal for payment?
Answer:apple iphone is best-sellers, also it is high value products, apple factory only accept payment in advance, in this case, to keep our business well, we not accept payment by paypal (we accpet payment by paypal for other products). thanks for your understanding.
8):do you have black/white color?
Answer:you can leave comments to us about the color before check out.

So there must be a mistake, I received a cheap iphone imitation instead of the article I ordered.

I see 2 solutions to this problem:
1. you refund my money immediately.
2. you send me a genuine iphone 4s by dhl immediately. (not by mail which will take another month, because I will be travelling for about 4 months, which is why I wanted a real iphone.)

I will return the fake iphone after receipt of the money or the real iphone, if you pay for the shipping,.

Should I not receive a satisfactory reply within 24 hours, I will have to conclude that it was not a mistake, but deliberate fraud. I will then start campaigns on international forums against chinaecarts.com and report chinaecarts as fraudulent dealer to various institutions worldwide.

Best regards

Siegfried eckleben

P. s. my e-books
From bigbang to overpopulation
Vom urknall zur überbevölkerung
Van oerknal tot oorbevolking
Are available in the apple ibook store, at amazon, lulu, xinxii and other e-book dealers.

See also: www.isabels-art.com & www.seckleben.com

Siegfried eckleben
P. o. box 933
Swakopmund
Namibia
Tel +[protected]
Mobile +[protected]
Fax +[protected]

Mehr sein als scheinen!

From: [protected]@gmail.com [mailto:[protected]@gmail.com] on behalf of chinaecarts.com
Sent: 04 june 2012 02:20
To: se
Subject: re: order confirmation no: [protected]

Dear,
We check the package status with hongkong post, they said the package status is well, please wait be patience, you can contact with your post office and ask them the pacakge status. because the package now in your country. thanks

Regards
2012/5/9 se
Dear madam or sir,

I have made the following payment today:

Auftraggeber siegfried eckleben adresse p. o. box 933
Swakopmund kontonummer [protected] ing-diba bank, frankfurt, germany:
Iban de84500105175405281876 bic ingddeff zahlungsempfänger zielland china name des zahlungsempfängers liu dan feng adresse des zahlungsempfängers 1/f, bei fang building shen nan zhong road shenzhenphone:[protected] iban / kontonummer [protected] bic / fedwire routing number bkchcnbj45a, bank of china 518046 shenzhen china entgelt regelung our: betrag 415, 62 eur gegenwert 415, 62 eur zzgl. entgelt 22, 00 eur gesamtbelastung 437, 62 eur verwendungszweck order number [protected]

Please send a proforma invoice with low value with the order.

Thanks

Siegfried

P. s. my e-books
From bigbang to overpopulation;
Vom urknall zur überbevölkerung;
Van oerknal tot oorbevolking;
Are available in the apple ibook store, at amazon, lulu, xinxii and other e-book dealers.

Siegfried eckleben
P. o. box 933
Swakopmund
Namibia

Tel: +[protected]
Cell: +[protected]
Fax: +[protected]
Web: www.isabels-art.com & www.seckleben.com

>

— original message —
From: chinaecarts.com [mailto:[protected]@chinaecarts.com]
Sent: 09 may 2012 06:36
To: siegfried eckleben
Subject: order confirmation no: [protected]

Order confirmation from chinaecarts.com

Siegfried eckleben

Thanks for shopping with us today!
The following are the details of your order.

Order number: [protected]
Date ordered: wednesday 09 may, 2012
Detailed invoice:
Http://www.chinaecarts.com/index.php?main_page=account_history_info&order_id=20124298

All accessories black color please!

Products

1 x unlocked factory version apple iphone 4s 16gb branded new free shipping
(cec_apc_102) = €401.09
1 x classic stylish soft silica gel phone case for iphone 4 ([epc_ipa_050]) = €4.29
1 x iphone 4 protector for front screen and back protection ([epc_ipa_201]) = €0.61
1 x fm transmitter with cigarette mount holder and charger for iphone / ipod
([epc_ipa_505]) = €11.57
1 x usb data cable for iphone 4 / 3g / 3gs / ipad ([epc_ipa_603]) =
€0.58

Sub-total: €418.13
Dhl to na (0.53kg): €14.81
Payment type discount: -€17.32
Total: €415.62

Delivery address

Siegfried eckleben
Sonnengarten no.1, nonidas st.
Swakopmund, 99999
Erongo, namibia

Billing address

Siegfried eckleben
Sonnengarten no.1, nonidas st.
Swakopmund, 99999
Erongo, namibia

Payment method

Wire transfer payment (bank wire transfer enjoy 5% discount! 2-3 working
Days)

Make payable to:

Account name:liu dan feng - account number:[protected] - receiver
Telephone:[protected] - bank name:bank of china shenzhen beifang building sub-branch - bank address:1/f, bei fang building, shen nan zhong road, shenzhen, china - swift code:bkchcnbj 45a

After the payment, please send payment receipt to us. important note:please leave payment remarks empty when you make payment, or else we cant get your payment. thanks

Your order will not be shipped until we receive the payment.


This email address was given to us by you or by one of our customers. if you feel that you have received this email in error, please send an email to [protected]@chinaecarts.com


Copyright (c) 2012 chinaecarts.com. powered by zen cart

This email is sent in accordance with the us can-spam law in effect 01/01/2004. removal requests can be sent to this address and will be honored and respected.


Chinaecarts terms
Address: room 5188, seg building, huaqiang road, shenzhen, china
Website:www.chinaecarts.com
Email: [protected]@chinaecarts.com

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

268 comments
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Ron and Suzi Skaugset
Sep 19, 2008 1:36 pm EDT

This morning I was doing my online banking and noticed this 79.95 amount taken out of my/our account. I contacted this number [protected]..The woman I spoke with was not helpful @ all. Ron then called them and they proceeded to tell is we were members ? and supposedly sent us emails .. This never happened. I /we still don't actually know what we are members of. This is rather frightening, what is going to stop them from doing it again? We do a great deal of online shopping and such and I am pretty sure that is how they got there information.. THIS IS A HORRIBLE SCAM..

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Kathlene Cotton
Sep 24, 2008 12:57 pm EDT

took money out of my checking account unauthorized. 9-3-2008

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Kathy
Sep 24, 2008 3:03 pm EDT

I have found the same thing with my bank account in the amounts of $19.95 and $39.95 and to top that off, it also put my account into the negative which meant that also have the $35.00 bank charge for all items that got returned! I cannot find any contact information for this company, so if anyone out there has that and would post it I would be so very grateful.
Thanks!

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Ryan
Sep 24, 2008 4:49 pm EDT

I apologize for any misunderstanding regarding the services you've been receiving from our company. There are no commitments with the free product. However, there is a bonus free trial period to membership websites that accompanies the free CD and we do our best to disclose this as it is stated 4 times throughout the ordering process - on the sales page, the order page, the confirmation, it is then also explained in the 1st paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the service and see the value of it for themselves before they are billed for it. The trial periods are free for 7-30 days from the order date depending on which bonuses apply. We would not have charged you had you called customer service and canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. That is why we have the Terms and Disclosures posted on the sales site directly above or below the "Ship My Kit" Button depending on the site you order from.

Here are the Terms and Disclosures that is directly below or above (depending on the site you order from) the "Ship My Kit" Button.
Terms and Disclosures. By clicking "Submit", I am ordering the Grant Master CD™ and trial membership for $1.29 for Shipping and $1.00 for Handling/Insurance, after the 7 day trial I will be charged $39.95 a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Express Business Funding™ and Network Agenda™ for $7.95 a month and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy & Terms & Conditions. Charges will appear on credit/debit statements as "Easgrant1". For questions, call [protected].
For customer service you may call [protected] and they'll be happy to assist you.
The Information on our Grant Master CD is general information that you can find for free on the internet. We have gathered the information and put it on an easy to access and navigate CD for your PC. This saves our clients the time and let’s face it frustration of having to search out this information on their own. That is why our Grant Master CD is free and you only pay $2.29 for the Shipping and Handling. Along with the Grant Master CD you receive a 7 day free trial to our Grant Resource Center. This is our members website were you will be able to learn the entire process on how to write and submit a grant proposal. It is easy to start utilizing the Grant Resource Center by simply watching the tutorial videos that explain how to access all of the features on the site. Our team of writers headed by acclaimed Grant expert Dr. Porter provides a monthly cover story that provides the newest information on grants and grant related topics. We also provide a quarterly news letter that provides in-depth information on current trends in government and private funding. As well as the latest financial advice on how to find and manage grant money. You will be able to search grants through multiple grant sources. You can search for Federal, State, and Private Grants you can also search for Scholarships. Another exclusive feature of our Grant Resource center is that you can enroll in the Grant A Day program where a Grant is given out daily. In three easy steps you can apply for the Grant a Day program and you will be eligible for it as long as you are a member of the Grant Resource Center. Here is the link to our testimonials site http://members.ravenmediainc.com/granttestimonials/ were you can read what some of our successful clients had to say about our program. Another feature we offer is our live one on one chat representatives. They are available to answer any questions you have along the way. All these features and more are designed to help you be successful in locating, applying for, and receiving a grant. The information that is offered through the Grant Resource Center website is more extensive than what other companies sell in coaching programs that cost a thousand dollars or more. So we feel that we are offering our clients the best value in the industry. We offer all this for a reasonable monthly fee of $39.95. Ordering our Grant Master CD also includes two fast action bonuses. The first fast action bonus is for Express Business Funding (EBF) which has a 14 day free trial. This program is designed to help customers through each step necessary to obtain a loan for a small business. This includes researching and putting together a business plan, presenting that plan to the SBA, filling out a loan application, and anything else that may be needed along the way. After the trial period, it is a reduced monthly membership fee of $7.95 because you are already a member of another of our programs. The second fast action bonus is a 21 day free trial for Network Agenda an affiliate company. That offers an online date book service that will allow you to keep track of your daily schedule and will even send you reminders to your email and or cell phone. After the 21 day free trial the service is $9.95 a month membership fee. We offer these trial periods to give our clients a chance to use our service and see the value of it for themselves before they are billed for it.

If you are another customer reading this and you can contact our customer service department at [protected] and they will be happy to assist you. If you've already tried our customer service department and feel like you weren't treated fairly please contact me ASAP and I will address your concern immediately. Please email me at ryanr@wskc.org or call us directly at [protected] and I would be happy to address your concerns ASAP.

Sincerely,
Customer Service Administrator

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blake A. Cole
Sep 26, 2008 2:29 am EDT

I just purchased a product online and had it happen to mr I tried to cancel immediately, but I have a feeling it is too late. I also want to have a talk with the so called legitimate company i ordered from for allowing them access waht a sleazy operationMaybe my bank can catch it tomorrow.

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Karen Miller
Oct 02, 2008 11:12 am EDT

This company took two different amounts from my checking account and when i called they kept me on hold for 10-15min. And once they got to me their recorded message stated no one was available to assist me please try my call again later. I have no idea what to do other than go to my bank and cancel or stop payment but they are doing business as several different companies and who knows how many more are to come? Please help if you can!
F.Y.I. Main company is fortress secured inc. $49.95 and now government grant membership $39.95 which i know absolutely nothing about.

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pablo
Oct 03, 2008 2:19 pm EDT

this is a matter that has to be amended by ourselves. anyone up for a road trip to this place and beating some ###?

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Jill Pollnow
Oct 03, 2008 4:06 pm EDT

This company withdrew money from my account without authorization. If this cannot be resolved to my satisfaction, I will be contacting the police to report a theft!

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Tammy
Oct 06, 2008 9:11 am EDT

I just found out that 16.95 was taken out of my account by this company. I did not authorize this. I had spoken with a customer service representative and they said when I order Pedi Paws and submitted my information when the pop up window with the free walmart gift card came up I had clicked on it authorizing them to take the money. I believe this to be a scam, because they were advertising a free gift card. I got out of the page before entering any information that they wanted and somehow they got my bank information anyway. They said they will refund me the money. But I am not holding my breath. I have since closed my card so no more fradualant charges are taken out just in case this happens again. If you are having this same problem make sure that you turn these people in to your better business bureau and attorney general's office otherwise no one will really know.

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William Monroe
Oct 07, 2008 7:25 am EDT

After applying for an on-line loan, I noticed that there were several unauthorized withdrawals from my checking account by a company called MEDLINK. I never authorized these or heard of this company. Somebody help .

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PAT
Oct 14, 2008 3:39 pm EDT

IF YOU GET RIPPED OFF BY GOVERNMENT GRANT MEMBERSHIP FILE A COMPLAINT WITH YOUR HOME TOWN POLICE STATION. THIS NEEDS TO STOP!

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Barb
Oct 15, 2008 8:42 am EDT

This company has taken $49.95 out of my checking account, overdrawing it on 10/02/08 then another $39.95 on 10/10/08 with another overdrawn charge. I called the phone numbers only to be put on hold stating I was next in line then automated system comes on and says sorry for the inconvenience no customer service rep is available at this time and disconnects. Also went on website with no solution either. Going to bank and local law enforcement to press charges for something I NEVER signed up for.

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Bianca LaCroix
Oct 17, 2008 9:37 am EDT

They did the same thing to me. When they took the payment from the checking account it wasn't even under my name it was under my husbands name. Te bank let a check get processed with my name on the check but my name isn't even on the account. It's the banks fault for letting it go through so my husband is going today to get refunded for the three charges they took out and hopefully get the overdraft fee too. Then my husband will close the account so they will not take more money out. Funny thing is I dont even know who this company is.

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deborah j hennon
Oct 18, 2008 12:55 pm EDT

someone took money out of my account and i filed fraud charges on you so i want my money back in my account as soon as possible.9f54d

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kathy anderson
Oct 18, 2008 6:43 pm EDT

They have taken tw 49.95 amounts and a 39.95 amount and caused meto be oevrdrawn. I'm having the bank file fraud reports also and switched accounts. I just got a call (recorded message) to go to consumerbills.com and it does lead nowhere. It USED to go somewhere before this dumb phone call but you couldn't get anyone on the live chat. Let me know what we can do and get these people!

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Fran
Oct 18, 2008 9:23 pm EDT

Please some one tell me how to get a hold of these people.they took money out of my account twice and it caused overdrafts. We are on social security and only have limited income, we need the money back. Please if any one knows how to get it back email me. Thank you, rftyrrel@comcast.net
Fran

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richfortunato
Oct 20, 2008 11:38 am EDT

aasoft wareshelp charged my checking 39.95 i do not know whatnthis is i called the number they put you on hold they say your the next then they say call back all operaters are un availible

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NAAMAN F. MOSS
Oct 20, 2008 3:32 pm EDT

THIS COMPANY TOOK $49.95 OUT OF MY CHECKING ACCOUNT ON 10-15-08 SENDING MY ACCOUNT INTO OVERDRAFT AND COSTING ME AND ADDITIONAL $64.00 IN FEES. WHEN I CALLED THE PHONE # [protected] AS POSTED ON MY BANK STATEMENT I WAS ADVISED TO GO TO THE WEB SITE WWW.CONSUMERBILL.COM BY A AUTOMATED SYSTEM TO REQUEST A REFUND WHICH LEAD ME TO THIS SITE SOMEONE PLEASE HELP TO STOP THESE PEOPLE!

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harry kyle
Oct 20, 2008 3:47 pm EDT

While checking my prepaid credit/debit card, I found a charge for 16.95 for primetime services, with a clearwater fla address, I finally got thru to them, and after being rudely treated by a customer no service rep, I was transferred to a supervisor, I told her that I did not authorize the charge, he name is Shanna, she appearred to be very cooperative, cancelled the membership and stated she was returning my money that it would take 5-10 business days, I told her that there were a lot of complaints out there, she genuiely seemed shocked, and said she only does the customer service for them but she wanted to look them up. Time will tell, I will write back once it is credited, she is supposed to send me a fax stating it was returned. Lets hope she keeps her word. Harry Kyle

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harry kyle
Oct 20, 2008 5:57 pm EDT

I did receive an email confirming cancellation of the membership, and a fax showing authorization to refund my money, it is being sent thru a company called authorize.Net, maybe this can help someone, go to clarkhoward.com and report these complaints to him, he is a syndicated consumer talk radio here in atlanta and will love to put this on his website.

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grant seiler
Oct 21, 2008 10:29 am EDT

39.95 was debt from my account for government grant membership on 10-20 I didn't sign up and want my money back

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Moneek
Oct 21, 2008 3:35 pm EDT

Hello All,
I was scammed also. I contacted the BBB in Nevada but because they are not affiliated with the BBB then they can't force them to respond. The BBB gave me a number to call in the State of Nevada. It is the Nevada Department of Consumber Affairs [protected]) and they can put a stop to this company. I talked to Mike Hasltine and he said go to www.fyiconsumer.org and click on forms, and then complaint forms, and then the Reno Nevada address. The company real name is "Customer Service Inc" and the consumberbill.com is not to blame. The consumberbill.com is their billing department. I was advised to print the complaints that are listed on the internet as well as any information regarding to your issue. If you want to talk to the correct person call [protected] and also file a claime with the above address and BBB. The BBB said they have 148 complaints about this customer but contact the Nevada Consumer Affairs to put at stop to this company. Mike told me this company has to make the terms and conditions readable and noticable and they can not go in your bank account by hacking this information from the Payday loan website. I received a copy of the terms and conditions. It says they will debit your bank account for the monthly dues of only Seventeen dollars and Ninety Five cents and a one time enrollment fee of only Forty Nine dollars and Ninety Five cents after the 7 day trial period. Remember this is a risk free offer and for your convenience, you can contact us via phone or chat at our customer service site of www.consumerbill.com within the first 7 days to cancel, and you will not be charged/debited the monthly fee. However, if we accidently missed the terms and conditions, they are taking the $49.95 before the 7 day trial so they are breaching their terms and this is unautorized. We have a case. Please take immediate actions because per the email they sent me today, after the $49.95 and the $39.95, they would charge either $16.95 for one and month $17.95 for the either.

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Nikki Tyger
Oct 22, 2008 1:07 pm EDT

Got me too...49.95 plus an overdraft fee of 33.00 which happend last week 10/17 and then today again 39.95 which resulted in another overdraft fee.

My bank too is investigating. I do believe that I too will have to open a new acct, which stinks since may of our bills like car pymt and ins are auto ded. Plus our checks are direct deposited. It is going to be a huge headache, I can see this now.

Can anyone explain to me how it comes through as a check...and how this is legal?

Thanks.

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jack
Oct 24, 2008 5:19 am EDT

A TOTAL F-ING SCAM SOMEONE SHOULD SHUT DOWN THESE ### ASAP-THEY KEEP CALLING US WITH A PRE RECORDED MESSAGE SAYING THAT THEY HAVE CHARGE OUR CHECKING ACCOUNT AND NEED TO CONTACT ConsumerBill.com---WE NEVER ORDERED A THING OR HAVE GIVEN OUT ANY ACCOUNT INFO TO ANYONE, WE HAVE ALSO RECEIVE CALLS FROM THESE ### TRYING TO GET OUR BANK ACCOUNT INFO - WE TRACKED A PHONE NUMBER BACK TO [protected]-AND [protected]---BEWARE THIS IS A TOTAL SCAM IF THEY GET YOUR BANKING INFO YOUR BANK ACCOUNT WILL BE RAPPED.

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J.Cumberland
Oct 25, 2008 4:43 pm EDT

To The eClubUSA Employee: What absolute rubbish! You have taken the $3.95 followed by two electronic transfers for $64.50 and you have NEVER sent me an e-mail informing me of these transactions. In fact, I have NEVER received any e-mail from you whatsoever.

You sent a letter with a Member ID on it which is not accepted on the website and if you request for a lost or forgotten password or Member ID it says it has sent it to the e-mail you specify but it never arrives in the inbox. You are a scam artist, I know, you know it and the other people on here know it.

Well I have got news for you. I am going to sue your company to the full extent of the law and I will get back my money which I never authorized you to take from my account, plus the overdraft charges you caused by taking it.

If anyone else here wishes to send me details of their complaints against eClubUSA with reference to fraudulent activity please by all means do so. I am being represented by Reed Smith LLP and we are in the process of compiling a lawsuit against eClubUSA and investigating their illegal activities. Please, if you do want to join the mailing list, be sure to state which State you are from as laws vary from state to state and Reed Smith LLP are acting on behalf of Washington State Law.

To join the mailing list, please send an e-mail to: LawsuiteClubUSA@inbox.com and give details of your complaint. You will receive a response within 7 days and if requested you will be added to the distribution list which will keep you up-to-date with developments.

As of 10/23/2008, Reed Smith LLP have begun the process of filing a complaint against eClubUSA to the Court and are waiting for a summons to be issued by the clerk of the court. But it is NOT TOO LATE TO ACT, This complaint will state that one or more plaintiffs is seeking damages or equitable relief from one or more stated defendants, and will identify the legal and factual bases for doing so.

Again, that e-mail address is LawSuiteClubUSA@inbox.com

For further information on Reed Smith LLP visit their website
http://www.reedsmith.com

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WANDA R WILLIAMS
Oct 27, 2008 10:20 am EDT

MY ACCOUNT HAS BEEN CHARGED 39.95 FOR SOMETHING I DID NOT AUTHORIZE. I WANT TO KNOW IF THERE IS A NUMBER THAT I CAN CALL TO SPEAK WITH SOMEONE TO HAVE MY MONEY CREDITED BACK TO MY ACCOUNT!

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WANDA R WILLIAMS
Oct 27, 2008 10:41 am EDT

I did not authorize 39. 95 to be debited from my account on your check number 83628. I want my money credited back to my account now!

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warren stovall
Oct 31, 2008 10:09 am EDT

I was being charged $16.95 a month. I called [protected] and they said they would canx it.
Seems that if you order some products online you are automatically signed up for this service unless you cancel it.

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karen talley
Nov 04, 2008 5:53 pm EST

why did you take money out of my accoutn without talking to me first i did not authorize money taking out of my account 39.95 was taken out and i would like it back.

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Anita
Nov 05, 2008 12:25 pm EST

I was amazed to find a charge from "Primetime" on my credit card statement for $16.95.
Who are these people? How did they get my information? I called and had a very nice customer service rep. cancel my membership. It, of course, will take 7-10 business days to credit my card. I am waiting for this to happen and on the 10th business day I better show a credit on my account.
How can they do this?

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Lynette
Nov 07, 2008 10:44 am EST

Which number did you call? I'm trying to get thru to cancel mine, and I keep getting a vmx.

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rhodmelda houston
Nov 11, 2008 7:35 am EST

i was suppose to receive 39.95 for check #17940 and 49.95 foe check #66133 as of 10-09-2008. i have not received these checks as of 11-10-2008. please advise by e-mail or phone [protected] as soon as p[ossible than k you rhodmelda houston

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Lori F
Nov 12, 2008 2:28 pm EST

I just had $16.95 withdrawn from my account by this company. I have no idea who they are and did not give them permission for this.Something has to be done about this.

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Primetime scam
Apopka, US
Nov 13, 2008 7:14 pm EST

The phone number is Phone: [protected]
Unfortunately for me I did not see that I was being charged until the third month. When I called I spoke to a manager who told me that only one of the charges could be refunded, but I would have to fax over my bank statements in order to do so. Are they crazy? I would like to know how they continue to get away with ripping people off. Supposedly I clicked a link that signed me up to some savings plan which I never received any information about, yet continued to be charged each month without using it, and they will not re-fund the charges. The company shows up as Prime time savings on my account I hope they get sued stupid.

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Anita
Nov 20, 2008 9:19 am EST

Well this company came through with the credit of $16.95 on Nov 7th. Great!

On 11/17, however, they charged me for $16.95. Does this company think I will only make sure they credit me but not notice they charged me again? I am getting tired of this. Is there anything Better Business can do?

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Anita
Nov 20, 2008 9:23 am EST

The number to call for Customer Service is [protected]. It is in Clearwater Florida.

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jdubb1226
Nov 20, 2008 2:58 pm EST

Yep! They got me too. $16.95 for 3 months. It happened when I bought the Pedi-Paws online. A window pops up & ask if you want the free walmart card. Once I clicked yes, I was signed up for a coupon club membeship. Bank statement says PrimeTime Savings is who they are. Looked them up online & called [protected] & cancelled. They want you to jump through hoops of fire to get your money back. Just cancell...JW

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Harry Olmstead
Nov 20, 2008 4:46 pm EST

I too was scammed by Prime Time for 2 mos @ $16.95 mo. I didn't catch in in Oct. so they said even though I never used their services they can only give me back my current month if I fax them my account statement. I never heard of this company until I checked my Nov bill statement. I didn't catch it on my Oct statement, but I went back and found it. I too am reporting them for deceptive practices and credit card fauld. Has anybody heard back from the BBB yet? They told me that their mailing address is Prime Time Savings, 2063 Main Street, PMB 204, Oakley, CA 94561. I spoke to a young woman named Angela and asked her how she could live with herself working for a company who uses deceptive practices to get business. We should blast them with phone calls and faxescost them some money. Their number is 1-[protected] and fax to 1-[protected]. Let's have fun with them fax garbage to them and tie up their phone numbers.

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BRIDGETTE
Nov 21, 2008 8:39 pm EST

I too noticed that $79.95 HAD BEEN TAKEN OUT OF MY ACCOUNT WHEN i WENT IN TO SEE HOW MUCH MONEY THAT I HAD SO I KNEW HOW MUCH MONEY I WOULD HAVE AFTER I PAY MY CAR INSURANCE TO FIND THIS CHARGE DEDUCTED FROM MY ACCOUNT. i WAS BESIDE MYSELF AND IN TEARS, I CALLED THE COMPANY AND THEY TOLD ME I WAS A MEMBER OF SOME SHOPPING CLUB THAT I NEVER AUTHORIZED. I AM RECENTLY A WIDOW AND AM STRUGGLING TO MAKE ENDS MEAT FOR MYSELF AND MY 2 CHILDREN AND THE PERSON THAT I TALKED TO AT THIS "800" NUMBER SAID GOOD LUCK B?!*CH THEN HUNG UP. I CALL BACK AND ASK FOR A SUPERVISOR, THE SAME PERSON TOLD ME TO GO "F" MYSELF I'D NEVER GET MY MONEY BACK. I HAVE NO CHOICE BUT TO GO TO THE BANK TOMORROW AND CLOSE THIS ACCOUNT AND TAKE WHAT FUNDS I HAVE LEFT AND PAY MY CAR INSURANCE THEN I AM BROKE W/ MNO TURKEY DINNER FOR MY KIDS WHEN THIS IS THE FIRST tHANKSGIVING WITHOUT THEIR DADDY. I CAN'T BELIEVE THAT PEOPLE CAN GET AWAY WITH THIS AND WHAT CAN WE DO TO MAKE A DIFFERENCE. I HAVE BEEN SICK OVER THIS ALL DAY AND IN TEARS. wHAT CAN WE DO?

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Jim
Nov 24, 2008 1:14 pm EST

My account has also been charged $16.95 both in October and November. I spoke to a young lady named Jane and told her these charges were fraudulent and I want my account refunded. She stated that they could not refund any funds over 30 days old, but would refund the last charge. She provided me with a confirmation number. Needless to say, the account has not been credited back. I am waiting for a response to 2 e-mails I just sent them. Let's see if I get a response. This company is as crooked as a pay day loan company.

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