Choice Home Warranty’s earns a 1.3-star rating from 1365 reviews, showing that the majority of homeowners are dissatisfied with warranty coverage and service.
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no honoring contract
We have warranty with choice, under warranty tells it will fix plumbing, we called and told them our kitchen tile feels warm and we had a plumber checked and said we hve a leak under the tile (slab) they told us have leak detector check and send us report we do not pay for detection. We paid $200.00 for detection and faxed them the copy so they can send plumber to fix it. They refuse to do that and when we tried to talk to Manager or supervisor they refused to answer if they would not cover the leak under slab why they had us to pay for detection? They are not honoring their contract and not willing to pay us $200.00 Minus service contract. do not buy warranty from them they are fraud.
scammed me, then no comment...
To ChoiceHomeWarranty - Jay Moss - I like many others am in the middle of a dispute with your company. I have emailed you at the address you provided to us in an earlier post and have not heard back from you. I have also put in numerous calls to a supervisor with your company, Sam Patel, with no response.
In my case our warranty was canceled the day after we filed a claim. The reason was for non-payment. The payment was being billed to a credit card that expired and was replaced by our credit card company this month. We received an email from your company stating that our premium was past due. (This was the day that our premium is due) We received the email at 10:30am, at 4:45pm that day we called Choice Home Warranty, updated the credit card information and made payment by phone. The woman that took the payment assured us that the payment should post the following day and the policy would be reinstated. When we called the following day we were advised that the warranty had been canceled due to non-payment and we would need to request reinstatement in writing to be considered for further coverage. In addition our current claim was denied. I explained that the email we received stated:
"To make sure you won’t be without home warranty coverage, please ACT NOW! Keep in mind; when your Choice Home Warranty account is past due, you may be responsible for all repair costs that arise. Please contact our customer service department toll free at [protected] to update your payment information."
I was under the impression that responding within six hours of notice on a business day was pretty good response time. The manager on duty, Troy McDermott, advised me that he did not make the rules and that there was no coverage. I spoke with your manager on duty, Troy McDermott, again the following day explaining that I filed the claim before the warranty was canceled and made payment within hours of being notified. He advised that there is no coverage for policies that are not in force regardless of the date of the claim and insisted that they had not processed the payment. I reviewed my statement and it appears that you have not processed the payment. I can think of only one reason that you wouldn't have excepted my payment.
I have a two yr old girl, a 5yr old boy and a wife with heart conditions that could be adversely affected by the lack of air conditioning in our home. Your technician stated that the unit needed to be replaced. This is why someone like me purchases a home warranty. James, please help us clear this up so that I don't have to go the same route as so many others seem to have gone with Choice Home Warranty. Account # [protected]
I too, have tried to contact Jay Moss as he asked us to, however, no response. And, every time I try to speak with a supervisor or manager I'm told that there are none available. We are an appliance repair company and are trying to get our invoices paid through Choice. Very rude accounts payable clerk (seems as if the person answering the phone is the same person, yet gives me a new name every time I speak with her). Instead of paying us, we're getting the run-around (faxes not received, original application not received...blah...blah...blah). Truth is, Jay Moss, your company is a scam!
Thank you for the post. I was looking for a new home warranty company as I am dis pleased with Old Republic, I will not use this company either after observing your experience with them.
warrenty fraud
I purchased a warranty with Choice Home Warranty. I filed a claim on a washing machine. A technician came out a couple days later and stated the washer needed a complete overhaul. Choice denied the claim stating that the washer had an “unknown pre existing condition”.
Upon learning this I told them there was no need for them to honor the claim. Clearly we misunderstood each other’s intentions, I thought Choice was going to take the worry out of being a home owner and Choice must have thought I was not going to file a claim. I went on to say that continuing the relationship did not look like it was in either parties best interest. I asked for a refund of my money. The front line rep told she could not do that and a manager would have to contact me within 24 hours. When the supervisor spoke with me he accused me of fraud among other things. He told me did not have the ability to cancel a policy and I would have to wait for a billing supervisor to contact me within 24 hours; two days later I have not received that call. When I called to back to ask for a supervisor I was told that one would be in touch in 24 hours (I see this happening).
I have called my credit card company to dispute the charge and I have contacted an attorney. It just really should not be this hard.
Spend your money elsewhere.
The complaint has been investigated and resolved to the customer’s satisfaction.
They denied me a new Tolilet when mine would not work anymore. It kep backing up and the plummer was out a few times and said your drains are fine your toliet is old and need to be replaced . Well when they called to get the ok they denied my claim. I had to pay for my own toliet and the plummer to put it in. THIS WAS TERRIBLE . What a DISHONEST BUSINESS THEY ARE DO NOT USE. I also filed a complaint with the better business bureal . They did not care.
Choice home warrenty is in my opinion very poor customer service after trying to get my home airconditioner fixed i reported in on the 19 0f aug today is the 25th i got the run around about choice home warrenty and the contracter playing phone tag all day to find out choice home warrenty would not honor my repair due to routine maintiance records i do not have for the last 3 years to show record of 6 month maintanice Just note read the contract on line avalible 24/7 they will tell you that as a consumer it is your obligation to do routine maintanence on your property applience or it will not be eligible for repair so after talking to james reedchoice home warrenty (supervisor) who argued with me on the phone and called me a lier he is rude and very disrespect ful poor poor poor customer service he was a total nightmare to deal with how he has his job i dont know so people take this expierence and lern from it and i hope you never have to deal with a disshonest company who will treat you like crap they will take your money till you have a problem and they will charge you for service even after you cancelled and wont refund your money @ all Good luck
scam
We became service contractors for choice home warrnty in 2009. Since then they have paid only 2-3 bills and most of the bills are not paid, Total amount of $1291.71 has not been paid even after months. Every time they have different story to tell, like checks will be sent on ____ date, checks already sent, checks lost in mail, bill been transfered to HQ. On top of all this there is no contact for any HQ. Nobody return calls, nobody answers E mail. They are the worst one.
The complaint has been investigated and resolved to the customer’s satisfaction.
I started the contract with Choice Home Warranty (choicehomewarranty.com ) on 10/27/2008 covering HVAC and making onetime payment of $344 for the contract lasting one year. On 12/02/2008 2 units (furnaces) stopped working. I contacted Choice with repair request. The technician was sent on 12/03/2008 to do the diagnosis - control boards needed to be replaced. Choice refused a repair without additional documentation. The following documents were submitted:
- home inspection report done upon purchasing the property
- diagnosis/checkup of the HVAC systems done on 07/27/2007
- repair and checkup of the HVAC systems done on 06/26/2008
After many phone calls and 14 days with no heat, the customer representative from Choice: Ron Stillwater stated that the repair could not be cover because:
- it is odd that two of the systems fail in the same time
- there is no date on the document from 6/26/2008 - even though it is printed
- there is no signatures on the receipt from 06/26/2008 - even though is states on the receipt that it is a electronic invoice and the authenticity can be proven by contacting the company that did the repair/checkup service on 6/26/2008. Ron Stillwater stated that no company will be contacted.
- there are many inconsistencies in provided documentation - with no additional comments provided.
I need to add that dealing with this guy (company) was the worst customer service experience. Imagine rep. screaming, inventing stories that do not add - the management needs to review your files - and than 5 sec. later - it just popped up on my screen that your claim was denied. I asked for the manager many times but never no one was available. He was accusing me of taking long time sending the documentation where in fact they (or he) were not replying to my faxes, emails and phone calls. The faxes were being lost and I had to resend the documentation. I felt like it was really immature, irresponsible, unprofessional, sneaky thief one person shop.
I filed a claim with Choice Home Warranty on 6-8-09 for my oven. They sent a technician out that could not repair the oven and said part were no longer available. Choice contacted me about 2 weeks later with a very low offer to settle the claim rather than replacing the oven as the warranty states. They tried to tell me it could be fixed even though their technician said it can't. They told me I could wait 2-3 months for them to aquire the parts to fix it or accept their low offer. However, they could not give me the name of a company from which they intended to acquire the parts. I told them to send me the money, but to date on 8-10-09, I still have nothing from them. Another call to their customer service today resulted in them giving me a check number that they say was mailed 7-27-09, but they would check on it and see if it might have to be re-issued. They never sent one out, I know it and they know it. NEVER DEAL WITH THESE PEOPLE. THEY NEGATE THEIR OWN WARRANTY PROMISES AT SOME PLACE IN THEIR AGREEMENT. THEY SHOULD BE SHUT DOWN.
Brad Collins promised us that all of our appliances would be covered after 30 days. We purchased 2 home warrantys for two rental proerties. We explained that the properties were rental properties and because we don't live there we a re never sure of the condition of the appliances. Well just after the 30 day waiting period a tennant on a covered property moves out and we discover that the refrigerator is not working. We call CHW. They send a tech who opens the frige door glances in the ice box, and without even removing a screw driver from his tool bag summarily declares that the frige needs a heater element, bi-metal, and motherboard. CHW refuses coverage stating that the broken parts were a pre-existing condition; never mind the 30 day waiting period designed to prevent pre-existing conditions from being claimed. We called them and their representative desperately tried to engage me in an argument. I told him that if he did not make good I would charge back on the credit card and that I would not argue. He became angry and hung up on me. We called the credit card company and started a dispute. Meanwhile we got a new home warranty (AHS) and they sent Sears out to fix my fridge. Turns out that only a heating element needed replacement and that this was not a pre-existing condition. Long story short...we won the dispute with the credit card company and the department of consumer affairs (the licensing agency) is using the information we provided them as further evidence in an action to rescind their license to conduct business.
What an absolute ripoff! They will not cover my broken appliance and are so rude that it's unbelievable. They are in New Jersey. They should not be in business.
I have been a customer of Choice Home Warranty for years and my first claim was denied. I realized my washer (4 years old) was leaking. I called to file a claim the next day to Choice. They sent a repair man that I paid $45 as required and he told me that the drum seal was cracked and the whole inside of the washer was rusted and the washer needed to be replaced. Apparently the washer had been leaking for a while but the water never came to the front, it all drained to the back of the washer which was out of sight. The washer is a front loader with a base so it stands about 5feet high. They told me my claim was denied because it was my fault that it was leaking and they would not cover it. My only option is to send letter to their claims department and wait another 30 days for them to review. Are you kidding me... I NEED A WASHER NOW! They should be shut down before anyone else gets SCREWED!
This is from the New Jersey website for Choice Home Warranty:
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Choice Home Warranty's rating include:
Length of time business has been operating.
428 complaints filed against business
6 complaints filed against business that were not resolved.
Length of time business has taken to resolve complaint(s).
According to information in BBB files, the business was previously headquartered at 244 Madison Avenue in New York City. As of May 2009, that location has an unsatisfactory record with the BBB serving Metropolitan New York due to a pattern of complaints, and the business has not corrected the underlying reason for the complaints.
Prior to May 2009, BBB serving New Jersey has processed no complaints against the location in Edison, NJ.
I have choice home warranty. My microwave oven stopped working. I called them and they sent a technician from Masterminds Of Appliances to come take a look. James Pierre (JP) from Masterminds Of Appliances came and took a look at our microwave and cooking range and made the following comments
Door Assembly needs to be replaced. Also top ---(this word is not quite legible) panel is broken need to be replaced as well.
Masterminds of Appliances invoiced me for $60. I was very reluctant to make a payment without any service, However JP told me that it was their policy & they needed to order a part in order for that to be fixed and they cannot order the part if i did not pay the $60. JP also assured me that they do not do business like that and that i can trust him & that he was going to order the part & fix it as soon as the part arrived (in about 10-15 days) I reluctantly made the $60 payment only to receive a call back from Choice home appliances telling me that it is not covered under the insurance.
I feel cheated of my $60 and also the insurance premium that i have been paying every year.
JP does not answer my phone calls anymore.
This Company has got to be even worst than C&P Plumbing, crooks. On 5 june 2011 we awoke to water flooding the luandry room in our basement we called Choice Home Warranty Co and expressed to them the issue they in turned gave us three plumbers in our area to use. C&P plumbing being one, "another story", after claling the other two and gettign one we called Choice home warranty back to give them our findings on the plumber who would come out to do the work. Before we called the plumber back to tell them to come fix the pipe and was told this would have to wait until monday two days later with no running water and a infant and two small boys in the home. We asked them their reimbursment policy and they tell use we will send you aform to fillout and send back with the amount and work done and we will give you back your money. We do just that. Come a week later we asked them where we are in the reimbursement process and are told we can't reimburse you for un-authorized work even if it is covered under our policy because there was no one there to give us a authorization number. so we are out the 346.00 for 30 minutes of labor.There was a pin hole then you get a supervisior on the phone who tells you that this issue is covered but can't be reimbursed because there was no authorization number.
have a service company we did work for them back in october 2010 total invoice 400.00 we never seen a penny, i clled them a million time i always speak with a peice of ### stainley from payable departement, and he always say we did not get the invoices, i faxed those invoices like a thousand time and he still denyng that he has them i contacted BBB, was no help, i filled a claim today 05/11/2011 with small claim court, now i am waiting for court day.they are a ripoff and nobody does anything to stop them, something has to be done.
i have a service company we did work for them back in october 2010 total invoice 400.00 we never seen a penny, i clled them a million time i always speak with a peice of ### stainley from payable departement, and he always say we did not get the invoices, i faxed those invoices like a thousand time and he still denyng that he has them i contacted BBB, was no help, i filled a claim today 05/11/2011 with small claim court, now i am waiting for court day.they are a ripoff and nobody does anything to stop them, something has to be done.
fradulent
I tried to cancel the contract, as the contract indicated that you can cancel at any time. When I called, I received the runaround several times and some fluke manager, Jim Reid, indicated that I can cancel but had to sign a waiver before cancelling so that I would not go to the Better Business bureau. This company initially said they could cover my heating system and they couldn't. They get your money tied into their company and they do not honor what they put in writing. PLEASE DO NOT USE THEM! The manager is extrememly nasty and tries to make you go against your civil rights as a customer!
The complaint has been investigated and resolved to the customer’s satisfaction.
You are not the only one with problems from this company. Please check out my group - Choice Home Warranty Claims.
claim refusal
The plumber assigned had not called after 2 days of the claim being reported. I called but did not get a return call. I thought, hey, they get busy, let me see if Choice Home Wrrty has another plumber they can assign quickly. I took the opport. to refer them to a plumbing co. who had serviced my claim while under a prior Wrrty co. It turned out the plumber was not yet with CHW but had his sign-on papers ready to go and was just waiting for callback from CHW anyway.
The plumber diagnosed the issue, communicated it to CHW. I've had good results with this plumber in the past with & without a wrrty co. so I felt I could rely on his assessmt.
Apparently he did not like the way CHW reacted to his report, and how he detected the customer was gonna get scammed by CHW. The plumber told me I need to request another plumber since he was pulling himself off from CHW, due to long paperwork wait, and CHW did not seem to have service for the customer in mind. He cautioned me to switch wrrty co, what's gonna happen if your water heater leaks, they gonna make you wait while water damage continues in your home?
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a home warranty with Choice 5/03/2011 for a 1yr contract. I paid $365.. In June 2011 have a small child and the A/C went out..the techs said it had a compressor that needed to be replaced..I sent in the required documentation and they still flat out refused to honor the claim. The customer service (Mike) was very rude and the Supervisor (John) was a joke. This company needs to be stopped and I am pursuing a class action law suite against them.
Please contact me if you have a problem with Choice Home Warranty. I will give you all my case numbers of open cases with the FCC, Texas Attorney General and NJ Attorney General. I have also been in contact with a couple of attorneys interested in a class action against this company because of NUMEROUS complaints logged against Choice Home Warranty.
fallcolor10@gmail.com...together, we can shut this company down!
So, I have been given this number for you to call and there will be a person to answer the phone: [protected] . Tell them you want to file a complaint against Choice Home Warranty.
Richard Zitelli, Investigator
E-Commerce Investigative Unit
Office of Consumer Protection
Division of Consumer Affairs
Office Of The Attorney General of the State of New Jersey
124 Halsey Street
P. O. Box # 45025
Newark, New Jersey 07101
Tel# [protected]
FAX# [protected]
e-mail: e-commerce@dca.lps.state.nj.us
I just had the same thing happen to me with this company. I would like to join your class action suit. Please contact me at barbievette72@yahoo.com
Thank you for posting!
Barbara.
dishwasher
Re:Claim#[protected]
Cannot reach the office by phone today. It would not surprise me if this company has closed its doors. I was told a ck for $204.95 would be mailed out on Mon 22 Feb 2010...I STILL HAVE NOT RECEIVED THE CHECK to purchase a dishwasher. $204.95 will actually buy about half a dishwasher but they don't give a damn about that. I have been without a dishwasher since the 7th Dec 2009 while they sent out shoddy repairmen to my house twice and they didn't fix it. I have rec'd nothing but the run around from this company and my outrage with them goes beyond words. Now the phone calls won't even go thru, not that it would do any good to complain..THEY JUST DON'T CARE!
The complaint has been investigated and resolved to the customer’s satisfaction.
Please contact me if you have a problem with Choice Home Warranty. I will give you all my case numbers of open cases with the FCC, Texas Attorney General and NJ Attorney General. I have also been in contact with a couple of attorneys interested in a class action against this company because of NUMEROUS complaints logged against Choice Home Warranty.
fallcolor10@gmail.com...together, we can shut this company down!
So, I have been given this number for you to call and there will be a person to answer the phone: [protected] . Tell them you want to file a complaint against Choice Home Warranty.
Richard Zitelli, Investigator
E-Commerce Investigative Unit
Office of Consumer Protection
Division of Consumer Affairs
Office Of The Attorney General of the State of New Jersey
124 Halsey Street
P. O. Box # 45025
Newark, New Jersey 07101
Tel# [protected]
FAX# [protected]
e-mail: e-commerce@dca.lps.state.nj.us
terrible cust svc
I called for help in the middle of a Winter freeze. My 1st claim. Well much to my surprise I received a little answering service eprson on the other line that explained that I had to wait until the office was opened because she didn't have any contact list for service on my furnace! WHAT?!?! So my family, (pregnant Dtr & child, and myself) were waiting for 4 hours in the cold for the main office to open. Luckily I guess it was a Friday when they will be open. When I finally got a call bk, the lady had me call a certain heating business that they supposably had a contract with. The heating business was at my home within 1 hour. They were great, BUT, said they were never contracted out with Choice Warranty. So when I had a second problem with the furnace, the very next day-guess what happened! I got the answering office again which told me to call back the main fofice on Monday. Again, WHAT!?!? We were suppose to wait from Sat morning until Monday when the office re-opens? I contacted the same heating business and told them to come out & I will pay the bill so we can have our heat back on. When I called Choice Warranty's office on Monday-it took me all day (from my workplace) and three diiferent phone calls to finally get someone to tell me how to cancel my policy. I found that there is a $50.00 administration fee to cancel and I had two policies with them. So my cost would be $100.00. WOW what a SCAM! BEWARE and pass the word about this company. I am cancelling because of their poor business skills and I have to pay $100.00 to do so!
The complaint has been investigated and resolved to the customer’s satisfaction.
Please contact me if you have a problem with Choice Home Warranty. I will give you all my case numbers of open cases with the FCC, Texas Attorney General and NJ Attorney General. I have also been in contact with a couple of attorneys interested in a class action against this company because of NUMEROUS complaints logged against Choice Home Warranty.
fallcolor10@gmail.com...together, we can shut this company down!
So, I have been given this number for you to call and there will be a person to answer the phone: [protected] . Tell them you want to file a complaint against Choice Home Warranty.
Richard Zitelli, Investigator
E-Commerce Investigative Unit
Office of Consumer Protection
Division of Consumer Affairs
Office Of The Attorney General of the State of New Jersey
124 Halsey Street
P. O. Box # 45025
Newark, New Jersey 07101
Tel# [protected]
FAX# [protected]
e-mail: e-commerce@dca.lps.state.nj.us
microwave and plumbing
My contract with choice home runs from march 2 2009 -march 2010.
On november 10 I submitted a claim for repair to my microwave. I received a technician to contact regarding repairs. Technician did no trepair microwaves. This wnt on for 5 more technicians. Choice finally told me to find my own repair person and undergo their reinbursement procedure. But first, I had to get their approval for any repair over one hundred dollars. Try and fine an appliance repair person to come to your house for under one hundred dollars SECOND-pipe leak -december 23 put in claim. given the name kj waterworks- owner called and told me he refuses to work for them because they do not pay their contractors. Finall, plumber comes. I pay service call fee. Choice refuses to pay for repairs-say they do not cover galvanized pipes. look through my contract-it is not mentioned. call choice where i'm told to look at the on line contra ct-COMPLETELY DIFFERENT CONTRACT FROM MINE- told too bad we can cnhange the contract any time we want. customer service then threatens me with their legal department. WHAT A SCAM- DO NOT USE THIS COMPANY!
The complaint has been investigated and resolved to the customer’s satisfaction.
Purchased a Choice Home warranty claim about 5-1-11 because my central air unit was not cooling. they sent a technician out & he submitted a repair order to Choice. Received a call from them & was told that I needed to provide documentation that my unit had been properly serviced. I sent them the documentation & have not heard back from them. The repair technician stated that he has also been calling & they keep putting him on hold. I guess I am just out of the cost of the home warranty, $365.00 and I will have to make the repairs on my own. But, I am contacting the attorney general & filing a complaint. If you live in the State of Missouri & have had a problem with this company, PLEASE CONTACT THE MISSOURI ATTORNEY GENERAL'S OFFICE to file a complaint. WE NEED TO GET A CLASS ACTION SUITE GOING!
Sounds so much like my experiences with them...they never intended to pay anything.
You are not the only one with problems from this company. Please check out my group - Choice Home Warranty Claims. They are formerly out of NY.
not advised of $50 cancellation fee
Choice Home Warranty is purchased on-line. They tell you that you have to take the offer on the day you contact them or the price will increase. They charged my credit card 2 months before warranty effective date. I canceled contract and was told I would be charged $50 cancellation fee. You have to read the entire contract (6 pages) on-line to find this clause. Now I have to wait 30 days to get my refund minus the $50. This is a rip-off company with hard sell and intimidation tactics. STAY WAY FROM THIS COMPANY!
The complaint has been investigated and resolved to the customer’s satisfaction.
I signed up 5 months ago for 3 years for $1050.00. I have had nothing but problems with them.
When my A/C stopped working I called them and they sent out someone to fix it. The problem was
the guy was not licensed, screwed things up and as a result, I had to replace my A/C for a cost of $6, 000.
I called to cancel and was told to wait a month and they would send me a check for $300 for the problems I had.
I got the check a few days ago and called today to cancel. No surprise that my refund would be $234.15 if I cancel.
My next call was to the Attorney General's office in New Jersey and I was given instructions to file a complaint online.
My next call was to my credit card company that I charged the $1050 on and they are issuing a chargeback to the company.
My advice to everyone that has lost money with CHW is that they issue a chargeback with their credit card company and
than file a complaint at : NJCONSUMERAFFAIRS.GOV. They are in the process of investigating CHW and any complaints
they receive will only help.
The same thing happened to me! Except I had two policies and got scammed fo $100! HELP! We should all band together and do something about it. They must be stopped!
You are not the only one with problems from this company. Please check out my group - Choice Home Warranty Claims. They are formerly out of NY.
choice home warranty contact contradiction - water heater
Choice home warranty's contract states under iv coverage (Coverage dependant on plan): item #6, "water heater (Gas and/or electric)
Included:"all components and parts, including circulating pumps, except: excluded: "access - insulation blankets - pressure reducing valve-sediment build-up - main, holding or storage tanks..."
How does it cover "all components and parts" but not the container and tanks? How do you hold the water if not in the container or the tanks? And what is defined as "all components and parts?" the technicians, steven and karl bauer of kj water works, inc. That choice home warranty sent to us said that we need to replace the entire water heater, which includes the tank that holds the water. Duh! The technicians, steven and karl bauer, called choice home warranty for clearance and they told him that their review board denied the claim due to the tank exclusion. That is a contradiction of the contract and will be sent to the state dept. Of insurance of new jersey and new york as well as the attorney general of both states to review the contract and its contraditions. We have learned of another complaint against this company and pending the findings of both the states attorney generals and the state departments of insurance for both states a class action may be filed against this company.
The complaint has been investigated and resolved to the customer’s satisfaction.
I've just got the same problem with company. They're just [censor]. I'll file the complaint in my state which is California too. Let more people know about this company so they can avoid them.
Choice Home Warranty was previously doing business in NY - check the complaints listed for the company out of NY.
I have 1 experience recently re water heater - was leaking. Choice Home Wrrty says they don't cover it because the leak was coming from the storage tank, which is one of the main parts of a water heater. I asked, Well, where does the water have to come from a water heater, in order for it to be covered? It's really frustrating dealing with this company. They redefine the parts/components of a system.
Once my water heater needed to be drained. Between the plumber (who wanted out or to charge for a New replacement wtr htr) & the wrrty co (who wanted out), they said the water heater could not be drained, therefore, they can't cover it, and because they can't cover the existing wtr htr, they also cannot cover a replacemt unit.
choice home warranty - scam
Choice Home Warranty is a SCAM. People be careful when you sign with them. My Sincere advise for all of you out there is not to do business with them. They are totally illegal.
Choice Home Warranty screwed me big time. The guy who sold me this policy was so nice promising everything until he gets my business. His name is Brad Collins, he said that they will fix any problem that we report with no questions asked. Here is what happened to me.
On Oct 19th 2009 I signed up with these guys. As of last week my heating furnace started making some noise when I turn it onn, which I reported to Choice Home Warranty. I never had any problems before with any of my appliances. Then a technician came to my home & saw the heating furnace (infact he told me that I should pay him first before even he touches my furnace, that is what has been told to him by Choice home warranty, which is fine.) and immediatly he said that the inducer motor has gone bad. This is due to normal wear & tear in the bearings of the motor, then he left. After 2 days I got a call from CHoice Home Warranty saying that they will not process my claim unless I provide them the maintainence records (they never mentioned about this when you sign up for the warranty - This is FIRST SCAM). Then I faxed all my maintainence records for the furnace and couple days later they contacted me saying that they will not pay for the claim. That means they will not fix my furnace, the reason stated is that they will not fix any NOISE coming from the furnace. That means basically they will not pay any for any of your complaints/claims. I spend couple hours on phone with their customer service dept, Authorization dept etc.. arguing that when some moving/rotating part in a motor goes bad it does make noise. If it had not made any noise I guess I wouldn't have come to know the problem itself. What kind of a company who denies the claim on this ground. I am fighting to get back my money (full refund) from them, since they are running a scam business here.
Hence, I filed a company with BBB (better Business Bureau) on how they are cheating people. Hence guys, please be careful when you sign up for something like this.
The complaint has been investigated and resolved to the customer’s satisfaction.
You are not the only one with problems from this company. Please check out my group - Choice Home Warranty Claims. They are formerly out of NY.
scam/ripoff
We filed a claim [protected] because our heater went out. Long story short they denied our claim because they said the unit was not 'properly maintained' because we did not have any documentation to send them showing that the system had be serviced every season since we owned the house. The system is 25 years old! Obviously it has been maintained or else it would not have lasted this long. I am an mba and my husband is a phd, we keep excellent records/receipts for everything in our home, but never once have we heard of 'seasonal maintenance' for a heating system. We are tired of insurance/warranty companies taking our money and not performing the service when we need it. We have paid $500 in premiums/service fees during the 4 months we have had this warranty, and they told us that since we do not have a 'long enough history' with them they need all of our maintenance records for the heating system (Which is just their way of finding a reason to deny the c
Laim). We sent them 2 years worth of service receipts to show the repairs that had been made to the system and they said that was not enough, and that we only sent them documentation for when the system broke, not documentation for how we maintained the system. What is the point of buying a warranty if they are not going to fix items when they break? To add insult to injury the weather is 20 degrees which constitutes emergency service, but after 4 days we still have no heat! We have only had this warranty 4 months and choice home warranty has already breached the contract by not performing emergency service. We filed a complaint with the bbb requesting our heat be fixed or our $500 premium/service fees refunded and this warranty cancelled so we can find a reputable company that will actually perform the service we are paying for!
The complaint has been investigated and resolved to the customer’s satisfaction.
I was unsatisfied with their service and will not recommend their company to anyone else. The one time that I attempted file a claim to address a shower that was leaking because it had lost its seal a contractor that was a total crook came out to my home and attempted to charge me $1500 to fix it. I was told that the foundation had settled and the pipe draining the shower was 1.5 inches below its original depth. They contended that I needed to tear out the bathroom floor and replace the pipe (in a bathroom that I had just had totally remodeled, with the exception of the shower, about one month before). I was to pay for the tunneling fee (about $1, 400) and Choice Home Warranty would pay for the parts (less than $100). By the way, I would also be responsible for having the bathroom floor and shower replaced as well. To make matters worse, the plumber dropped his paperwork on the way out and I was nice enough to help him pick up. To my chagrin, I saw three other price quotes for exactly $1500 as well. I’ll bet that’s not a coincidence. I paid more for the service call fee than I did to have the seal fixed and have someone use a PVC pipe and glue to extend the pipe to its original height. It’s been over a year and the shower hasn’t leaked a bit since. He was a terrible contractor and this is a terrible warranty company. There are so many exclusions in the "total plan", there are only a handful of things that are really covered - and trust me, I mean a handful. I believe some high school drop-out is running this business out of the basement of his parent’s home. This is just one of those things where you don’t find out how depraved and corrupt people can be until you actually need them to help you.
TOTALLY AGREE I WROTE THEM THIS dispute a claim with choice home warranty on Dec 18th I called choice home warranty to report an issue I have found in my refrigerator. They gave me a qualified technician to report to and that technician which was Nixxon’s heating and cooling (Tommy) Came to my home on Dec 20th. In lieu we put our trust in Choice Home warranty because all you advertise is the finest service… So we expected a qualified and knowledgeable technician, but he did not have any experience in sub zero refrigerators, so he opened the top and said we needed a cleaning done. At the time policy holder Joseph Loccisano was not home at the time, my wife was home with our 15 month old child and Tommy the technician assured my wife saying it was a cleaning to resolve the problem that he would do it now for 150.00 so my wife in trust of choice home warranty sending a qualified and knowledgeable technician agreed to have it done. Not only did he not know about the refrigerator he was also very sloppy. After he continued to blow out the right hand box of the fan did not let my wife know that dust would be flying over the whole kitchen to cover food of any sort (If you ask any qualified technician in sub zero refrigerators you put a wet towel on the other side of the box so it absorbs the dust). So not only did we throw out food that was left out but spent the rest of the day cleaning black sot and dust from around the kitchen, So in 3 faults I find Choice home warranty in the following situation 1.)Representative of choice home warranty did actual work without policy holder notified. 2.) Was very sloppy and spoiled food 3) Charged for a service which did not fix my refrigerator at all. When Tommy came out for a second time because when I had called choice home warranty I was told by Representative Kimberly that we tell our customers to contact the technician directly because then we would have to open up a new claim ticket. So be it at that I contacted Tommy on the number provided and left a detailed message. After waiting 3 days and no phone call back I decided to call the number on his invoice which has a number with the name Gregory on it, when I called I spoke with Gregory from central jersey appliance. H e said he has no idea on the situation and know Tommy as a former employee and said he will notify Tommy on not using his invoices and gave me Tommy’s direct cell number. So not only was the number that choice home warranty supplied me with not his direct number as [protected] but as [protected]. Tommy called me back and said he would come back out to find out the problem. On January 11th he arrived without proper tools to diagnose the problem on my refrigerator, so not only is this the second visit without any tools or knowledge it is also the second time my refrigerator is not fixed. In frustration I called choice home warranty and spoke with a polite gentleman in the name of Rich White who said that we can call our own guy and he would send us a pre authorization form to claim our service call fee. So in doing this I called a knowledgeable and qualified technician of 35 years experience with sub zero refrigerators, came and diagnosed the problem as being the evaporator coil which over the years starts deteriorating. While I was with the technician I called the authorization department in which spoke to my technician and tells me the evaporator coil is covered under the policy but because it is leaking they will not cover it. To which makes no sense to me because asking any qualified technician the evaporator coil’s sole purpose is the hold the Freon in and in any way shape or form that an evaporator coil goes bad is by leaking in any way. So by saying the evaporator coil is covered but saying any leaks of any kind is not covered is a double standard so to this estimate you are telling me the evaporator coil is not being covered. So in section IV number 3 of the agreement in the kitchen refrigerator section where it says all components and parts are included in this contract is null and void. I understand the Freon and leakage of any kind is not covered but I am asking to replace my evaporator coil and I will cover the costs of any Freon needed that was lost. So I asked for a manager and well first he said Jonathon but then said John Busby and also said he was manager and then said Vice president so whichever it is he got on the phone after holding for 10 minutes saying he looked over the claim and said it is not covered did not want to hear anything just repeating we cannot cover it. Also stating to my wife after letting him know that they sent us a unqualified technician and unknowledgeable person to do a cleaning and charged 150 dollars stating “it’s not my fault you paid and hired this guy.” Ok to reiterate I hired and paid Choice Home warranty to cover my appliances, I would never hire a person so unprofessional and unknowledgeable to walk into my home to fix my appliances. As a homeowner I take pride in my ownership and look for the best and most qualified people, I do not know how Choice Home warranty accepts vendors to join them but I can assure you I would have not hired this person. For that matter I do not know how you have a person like Jonathon or John Busby as manager / vice president handling these dilemmas when he did not once say he would look into it and escalate it or see what he can do nothing but reiterated “you won’t see a dime from us” and “go ahead take me to court.” I deal on a daily basis with customer service and if I had ever one outburst in the 12 years I have been at my job I would no longer be working where I am at..Any Highly Qualified Company would not speak to their customers the way he has
I agree with you. They pulled the same thing with me. I plan on finding a way to sue. Possibly small claims court.
You are not the only one with problems from this company. Please check out my group - Choice Home Warranty Claims. They are formerly out of NY.
Choice Home Warranty is a SCAM. People be careful when you sign with them. My Sincere advise for all of you out there is not to do business with them. They are totally illegal.
Choice Home Warranty screwed me big time. The guy who sold me this policy was so nice promising everything until he gets my business. His name is Brad Collins, he said that they will fix any problem that we report with no questions asked. Here is what happened to me.
On Oct 19th 2009 I signed up with these guys. As of last week my heating furnace started making some noise when I turn it onn, which I reported to Choice Home Warranty. I never had any problems before with any of my appliances. Then a technician came to my home & saw the heating furnace (infact he told me that I should pay him first before even he touches my furnace, that is what has been told to him by Choice home warranty, which is fine.) and immediatly he said that the inducer motor has gone bad. This is due to normal wear & tear in the bearings of the motor, then he left. After 2 days I got a call from CHoice Home Warranty saying that they will not process my claim unless I provide them the maintainence records (they never mentioned about this when you sign up for the warranty - This is FIRST SCAM). Then I faxed all my maintainence records for the furnace and couple days later they contacted me saying that they will not pay for the claim. That means they will not fix my furnace, the reason stated is that they will not fix any NOISE coming from the furnace. That means basically they will not pay any for any of your complaints/claims. I spend couple hours on phone with their customer service dept, Authorization dept etc.. arguing that when some moving/rotating part in a motor goes bad it does make noise. If it had not made any noise I guess I wouldn't have come to know the problem itself. What kind of a company who denies the claim on this ground.
Hence, I filed a company with BBB (better Business Bureau) on how they are cheating people. Hence guys, please be careful when you sign up for something like this.
Yes, I agree this company is a SCAM. They do not pay for most of the claims. I had a very very bad experience with this company.
aprroval/authorization dept
Choice Home Warranty Approval Dept Managers should be FIRED!
Never had a problem with the claims dept, great service.
The problem is when the manager of approval/authorization, does not have customer service skills and does not take charge of his department, nor does he know how to delegate orders. On 12/8/09, I've been waiting 3 days for an appoval, Choice claim to be waiting for the Tech to call them, so customer did a three-way call and Choice still refused to resolve the issue. Customer asked if we could all disconnect and askd the Manager to call Vendor and he stated No. I will not be renewing any furture business with choice..WARNING!SCAM
Filing complaint with BBB
The complaint has been investigated and resolved to the customer’s satisfaction.
You are not the only one with problems from this company. Please check out my group - Choice Home Warranty Claims. They are formerly out of NY.
non payment of invoice
We were a new contractor with the so called home warranty company and completed our call and followed all procedures for being paid. But that never happend. When you call in you get endlessly transferred and most of the time hung up on. Calls to our "area manager" went unanswered. I have done business with many home warranty companies and this is the worst experience I have had to date. Now our company is out $350.00 and the homeowners problem is fixed and the home warranty company hasnt paid a cent. Can you say scam.
The complaint has been investigated and resolved to the customer’s satisfaction.
I work in Virginia and had the same problem you did. I performed the work in august and submitted the invoice for payment in 9/11/2009, it is 12/16/2009 and I keep getting the run around every time I call. They first told that the invoice had been paid out, when I told the person on the phone that I never received any payment and that I check in all the mail and not received anything from them, thats when they started changing their story. It went from the check got lost in the mail, from checks are written out on the 30th of every month, to checks are written out on Fridays and mailed out on Mondays. This people are a bunch of crooks, I'm out almost $700.00 dollar repair.
I just hope that the contractors that read this don't get mixed with these people, because not only are you doing work very cheap but also taking the risk of losing your money in parts and labor.
bad business practice & cheating
I called up this company on 08/19/09 to enquire about Home warranty plans & price & spoke to a representative named Kevin. He initially told me $380 for Total Plan & when I told him I need to discuss it with my family. Then he kept decreasing the price & finally he could make it $330 if I sign up & pay right away plus he ensured me I have 30 days to decide whether I want to keep it or cancel it. He was rushing me to enroll for a contact as if they will be providing best service for it. Company will refund my full money if I cancel before 09/19/09. On 08/28/09 when I called up to cancel this contract since we are planning to move to a different school district because of better school choices, & I spoke to Mr. Robert Barr . Unfortunately I will have to say that he was very rude & highly unprofessional after I told him that I want to cancel this contract . Then he said there is a $50 penalty for cancelling it . I told him that previously I had been told by your person only (Kevin) that there will be no deduction if I cancel before starting date of contract which is Sep.19’2009. Then he said there will be an investigation for it . But after several phone calls company has refunded only $280 to me whereas I cancelled 3 weeks before the contact was about to start. In these recession times I dont expect that companies should start snatching money from public like this & fool them .
in fact they are complete liar & try to fool people in different ways .
The complaint has been investigated and resolved to the customer’s satisfaction.
I had the same salesperson! The pushiest person I have ever talked to. WHY did I agree to give them my money!
service and policy
This company is awful. They have terrible customer service and do not stand by anything they say on the phone. I had a 30 day wait period before warranty became effective as the sales rep told me for pre-existing reasons. Well I noticed my pool pump leaking on 090409 and because my warranty had only become effective on 083109, the company said this was pre-existing and did not cover it. Isnt that why I had the 30 day wait period, I bought this warranty on 073109. Over the process of this I also received poor service, so I wanted to cancel and get my money refunded, after all they dont want to cover something because I was only effective a few days. Well they will not give me a refund- why not I have only been effective a few days and already I am extremely dissatisfied. They did not call me back when they said they would. I was upset I wasnt getting answers in a timely manner as had been promised. The only one rude customer service girl they have hung up on me. I have never heard of a company that does not let you cancel with them and get a refund when being totally unsatisfied with their service.
Please check them out with the BBB as it is stated:
According to information in BBB files, the business was previously headquartered at 244 Madison Avenue in New York City. As of May 2009, that location has an unsatisfactory record with the BBB serving Metropolitan New York due to a pattern of complaints, and the business has not corrected the underlying reason for the complaints.
I have reported this company to the BBB and they are still refusing to refund my money and cancel my warranty. James the supervisor said he would take action against me if I was to go to the BBB or get a lawyer. James is also listed as the president of the company. This is a scam to me, how can they refuse to refund my money when I dont want to spend the next 12 months doing business with them. And I dont know what action he can take against me, but do you think from here on out they will be at all helpful if I am in need of using this warranty for anything. What kind of company makes threats to its customers in the first place.
This is not a company with good business practices.
The complaint has been investigated and resolved to the customer’s satisfaction.
water heater
I was looking to switch home warranty companies because the one I was with raised their rates substantially. BIG MISTAKE! It's true that you get what you pay for. So I called Choice Home Warranty in March 2009 and spoke with a representative. He told me that for $330.00/year everything would be covered. I remember even questioning the hot water heater issue...
Read full review of Choice Home Warranty and 11 commentsbad business practices
Choice took my money and never paid my claim. It cost me $3000 to find out from them that they find excuses not to pay. I had a 22 year old air conditioner unit to break in 100 degree heat in Texas/ called them/ repairman came / claim denied/ Choice said my unit was too old and rusty to repair, (but I had the unit serviced a year and a half ago)... and...
Read full review of Choice Home Warranty and 18 commentsthreatened me with insurance fraud
Its not just a mistake to sign up with Choice Home Warranty but it is down right dangerous. Not only did they refuse my call for service but after multiple appeals, discussions and evidence that I faxed to them supporting the fact that this is NOT a preexisting condition, they not only refused paying for the service but threatened to charge me with insurance fraud when I requested cancellation of the home warranty. So now I gotta fix the problem myself and I gotta keep the policy till it runs out. You bet I'm not signing up with them again! I signed up coz they were cheaper than the competition. Now I know why.
The complaint has been investigated and resolved to the customer’s satisfaction.
They are all genuine complaints. Unfortunately I found these complaints after going through my experience. I would advise everyone to visit this site before they deal with Choice Home. Dont beleive the Presidents message. I actually sent an email and no reply, didnt have the courtesy to follow-up and find out about the status of my issue. I am sure this a fradulent operations and just trying to pocket customers money. After some time you are so frsutrated that you get the problem fixed yourself and the amount you paid for the year and dont worry about becuase of your frsutration. This is a good way to make money for this company. I wont be surprised that their business is to frsutrate everyone so people can get the problem fixed themselves. I will advise everyone to never pay them for the year and fall in this trap.
Choice Home Warranty Reviews 0
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Overview of Choice Home Warranty complaint handling
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Choice Home Warranty Contacts
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Choice Home Warranty phone numbers+1 (888) 531-5403+1 (888) 531-5403Click up if you have successfully reached Choice Home Warranty by calling +1 (888) 531-5403 phone number 0 0 users reported that they have successfully reached Choice Home Warranty by calling +1 (888) 531-5403 phone number Click down if you have unsuccessfully reached Choice Home Warranty by calling +1 (888) 531-5403 phone number 0 0 users reported that they have UNsuccessfully reached Choice Home Warranty by calling +1 (888) 531-5403 phone numberInquiries+1 (888) 373-7924+1 (888) 373-7924Click up if you have successfully reached Choice Home Warranty by calling +1 (888) 373-7924 phone number 0 0 users reported that they have successfully reached Choice Home Warranty by calling +1 (888) 373-7924 phone number Click down if you have unsuccessfully reached Choice Home Warranty by calling +1 (888) 373-7924 phone number 0 0 users reported that they have UNsuccessfully reached Choice Home Warranty by calling +1 (888) 373-7924 phone numberSupport / Claims Department+1 (800) 816-2688+1 (800) 816-2688Click up if you have successfully reached Choice Home Warranty by calling +1 (800) 816-2688 phone number 0 0 users reported that they have successfully reached Choice Home Warranty by calling +1 (800) 816-2688 phone number Click down if you have unsuccessfully reached Choice Home Warranty by calling +1 (800) 816-2688 phone number 0 0 users reported that they have UNsuccessfully reached Choice Home Warranty by calling +1 (800) 816-2688 phone numberConsumer Sales+1 (888) 275-2980+1 (888) 275-2980Click up if you have successfully reached Choice Home Warranty by calling +1 (888) 275-2980 phone number 0 0 users reported that they have successfully reached Choice Home Warranty by calling +1 (888) 275-2980 phone number Click down if you have unsuccessfully reached Choice Home Warranty by calling +1 (888) 275-2980 phone number 0 0 users reported that they have UNsuccessfully reached Choice Home Warranty by calling +1 (888) 275-2980 phone numberReal Estate Sales
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Choice Home Warranty emailscompany@choicehomewarranty.com100%Confidence score: 100%Supportinfo@choicehomewarranty.com91%Confidence score: 91%supportkelley@choicehomewarranty.com90%Confidence score: 90%supportross@choicehomewarranty.com86%Confidence score: 86%kelly@choicehomewarranty.com85%Confidence score: 85%media@choicehomewarranty.com84%Confidence score: 84%communicationir@choicehomewarranty.com83%Confidence score: 83%
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Choice Home Warranty address1090 King Georges Post Road, Edison, New Jersey, 08837, United States
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Choice Home Warranty social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 15, 2024
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Please contact your home state REAL ESTATE COMMISION and file a complaint if you have a problem with Choice Home Warranty.There are open COMPLAINT cases with the FCC, Texas Attorney General and NJ Attorney General. File cases with them all.
NJ Attorney General's Office:
Tell them you want to file a complaint against Choice Home Warranty.
Richard Zitelli, Investigator
E-Commerce Investigative Unit
Office of Consumer Protection
Division of Consumer Affairs
Office Of The Attorney General of the State of New Jersey
124 Halsey Street
P. O. Box # 45025
Newark, New Jersey 07101
Tel# [protected]
FAX# [protected]
e-mail: e-commerce@dca.lps.state.nj.us
To Whom It May Concern:
The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.
We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.
At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.
In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.
Choice Home Warranty is always in full compliance with its terms & conditions.
If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!
I have the same problem with this company and I want to sue them. I went to court and tried to file a claim. But they asked me to provide an address of choice company in California. The only address that I have is the NewJersy one.
Do you have any address of this company in California? because without that I can not file any claim?
Please help.
thanks.