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CB Insurance Services Choice Home Warranty Called in to cancel the warranty, they continued to charge my account and refused to refund the charges
Choice Home Warranty

Choice Home Warranty review: Called in to cancel the warranty, they continued to charge my account and refused to refund the charges

J
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12:59 pm EST
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I had the Choice Warranty for 2 years and never filed a claim. So, I decided to cancel it. I called in November 2023 and was told that I would still be covered until February 2024. They did not tell me in February they would resume the warranty charges. On February 18th, I got an email that said I was going to be charged monthly. I called immediately, but it was a Sunday, the customer service could not process the cancellation. So, I called a few days later, got transferred a couple times, the system wanted me to leave a call back number. I did, but never got a call back. I called again later and talked to a representative and was told the warranty would be canceled and February's charge refunded. A week later, I still did not see the refund on my account. So, I called again today on 2/28. The representative still tried to convince me to keep the warranty, I said I just wanted it canceled and charges refunded. He was very rude and told me there would not be a refund and hang up. I was a loyal customer for 2 years and this is how they treat me as soon as I decided to cancel the warranty. I will never do business with Choice Warranty again.

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  1. Choice Home Warranty Contacts

  2. Choice Home Warranty phone numbers
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    Support / Claims Department
    +1 (800) 816-2688
    +1 (800) 816-2688
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    Consumer Sales
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  3. Choice Home Warranty emails
  4. Choice Home Warranty address
    1090 King Georges Post Road, Edison, New Jersey, 08837, United States
  5. Choice Home Warranty social media
  6. Andrew
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    Nov 19, 2024
Choice Home Warranty Category
Choice Home Warranty is ranked 53 among 464 companies in the Insurance Services category