Menu
For Business Write a review File a complaint
CB Insurance Services Choice Home Warranty Called in to cancel the warranty, they continued to charge my account and refused to refund the charges
Choice Home Warranty

Choice Home Warranty review: Called in to cancel the warranty, they continued to charge my account and refused to refund the charges

J
Author of the review
12:59 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had the Choice Warranty for 2 years and never filed a claim. So, I decided to cancel it. I called in November 2023 and was told that I would still be covered until February 2024. They did not tell me in February they would resume the warranty charges. On February 18th, I got an email that said I was going to be charged monthly. I called immediately, but it was a Sunday, the customer service could not process the cancellation. So, I called a few days later, got transferred a couple times, the system wanted me to leave a call back number. I did, but never got a call back. I called again later and talked to a representative and was told the warranty would be canceled and February's charge refunded. A week later, I still did not see the refund on my account. So, I called again today on 2/28. The representative still tried to convince me to keep the warranty, I said I just wanted it canceled and charges refunded. He was very rude and told me there would not be a refund and hang up. I was a loyal customer for 2 years and this is how they treat me as soon as I decided to cancel the warranty. I will never do business with Choice Warranty again.

Confidential Information Hidden: This section contains confidential information visible to verified Choice Home Warranty representatives only. If you are affiliated with Choice Home Warranty, please claim your business to access these details.

0 comments
Add a comment
  1. Choice Home Warranty Contacts

  2. Choice Home Warranty phone numbers
    +1 (888) 531-5403
    +1 (888) 531-5403
    Click up if you have successfully reached Choice Home Warranty by calling +1 (888) 531-5403 phone number 0 0 users reported that they have successfully reached Choice Home Warranty by calling +1 (888) 531-5403 phone number Click down if you have unsuccessfully reached Choice Home Warranty by calling +1 (888) 531-5403 phone number 0 0 users reported that they have UNsuccessfully reached Choice Home Warranty by calling +1 (888) 531-5403 phone number
    Inquiries
    +1 (888) 373-7924
    +1 (888) 373-7924
    Click up if you have successfully reached Choice Home Warranty by calling +1 (888) 373-7924 phone number 0 0 users reported that they have successfully reached Choice Home Warranty by calling +1 (888) 373-7924 phone number Click down if you have unsuccessfully reached Choice Home Warranty by calling +1 (888) 373-7924 phone number 0 0 users reported that they have UNsuccessfully reached Choice Home Warranty by calling +1 (888) 373-7924 phone number
    Support / Claims Department
    +1 (800) 816-2688
    +1 (800) 816-2688
    Click up if you have successfully reached Choice Home Warranty by calling +1 (800) 816-2688 phone number 0 0 users reported that they have successfully reached Choice Home Warranty by calling +1 (800) 816-2688 phone number Click down if you have unsuccessfully reached Choice Home Warranty by calling +1 (800) 816-2688 phone number 0 0 users reported that they have UNsuccessfully reached Choice Home Warranty by calling +1 (800) 816-2688 phone number
    Consumer Sales
    +1 (888) 275-2980
    +1 (888) 275-2980
    Click up if you have successfully reached Choice Home Warranty by calling +1 (888) 275-2980 phone number 0 0 users reported that they have successfully reached Choice Home Warranty by calling +1 (888) 275-2980 phone number Click down if you have unsuccessfully reached Choice Home Warranty by calling +1 (888) 275-2980 phone number 0 0 users reported that they have UNsuccessfully reached Choice Home Warranty by calling +1 (888) 275-2980 phone number
    Real Estate Sales
    More phone numbers
  3. Choice Home Warranty emails
  4. Choice Home Warranty address
    1090 King Georges Post Road, Edison, New Jersey, 08837, United States
  5. Choice Home Warranty social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Choice Home Warranty Category
Choice Home Warranty is ranked 53 among 464 companies in the Insurance Services category