CiCi's Pizza
Reviews and Complaints

Went to eat at the Waco tx location on valley mills drive at 2 pm on Friday September 14
Normally we enjoy the food but this time the buffet did NOT have a very big selection and the food tasted like it had been sitting since lunch time there was nothing with jal on it however they did make one after I mentioned it. The island buffet only had two pans of some kind of pizza with one or two pieces each plus some brownies and the cinn rolls had set there until they were hard Was very disappointed
I always believe in giving a restaurant a second chance however this experience was so bad it will take a while before I will try it again
Thanks
Paul Hardin

I have a real big problem with the addicting chicken noodle that you serve in your stores. I am very upset that you have stopped serving this item along with your normal noodles (Alfredo and Marinara). I don't understand why this item has been taken down. The chicken noodle was honestly the best part about going to CiCi's pizza. As you may or may not be able to tell I am very, very upset with your choice of taking these items down.

From the time I got out of my car to the entrance to the cashier and throughout my dining experience was the worst it has ever been. The entire restaurant was dirty. The pizza was old and cold, the employees were all taking breaks sitting around the restaurant while the pizzas were low, old and cold. The drinks machine had lost its carbonation or flavor, I tried them all...no silverware, the employees attitude were awful. When you did make a request, their response was we will do our best. I made a salad and both ranch bottles were out, I waited a few minutes it's after letting someone know...after being there for about 45 to an hour, they had still not been filled...im very disappointed in the entire experience and feel as if the money I paid was not worth any of it. $20.00 for two people and nothing was up to par. Cullman al location needs some improvements and employees that care. I will not be back unless hints change. Worst experience I have EVER had.

i walked in cicis pizza with my boyfriend, I had told him that I have aten alot of cicis pizza in Texas, that's how I knew about cicis pizza, we walked in because we wanted to use the restroom, we used the bathroom and walked around the restaurant, we were deciding on coming tomorrow for the pizza, As we were walking out, The manager/owner said something we didnt hear it the first time, i said excuse me he shouted to the door u cant use the bathroom unless your a customer, my boyfriend and i looked at each other and thinking how rude did he say this while everyone is watching, we were like okay, as we walked out, walking towards our car think about the way he said it, we were really upset, we were never told this ever by anyone or never heard anyone was told this, we were really bad and angry, we decided to pay for the 2 minutes bathroom we used, we brought the money from the car and went to the front desk and said if we can speak to the managed, he replied, i am the owner, we told him it was veryyyy rude of him for talking to us like this infront of people, and we also told him atleast put a sign that says bathroom is only for customers, he replied, its up to him to make the rules, he said i dont have too, then how are people suppose to know ? i have never seen such a rude manager/owner ever, i felt really emotional, we handed him the money and he kept it, but i will NEVER go to this restaurant again, i have family member that goes there offten, its embarrassing for me to tell them my story, that i was embarresed infront of customer just by using the bathroom . i have never felt this embarrased ever, and i have been to many places many restaurants even without being customer there, i have never been told that u may not use the bathroom but ur not a customer, even tho there was o sign stating that, how are others suppose to know ? i am
very disappointed from cicis pizza for treating me like this, this shows the customrr service is very bad, i will let all my family know about this, and we will never go there again . they are just embarrassment .

We just left Cici's Pizza in Lake Worth, TX, its 8:50pm on a Thursday evening. We eat at this location frequently. Today was by far the worst service we have ever experienced here. The manager on duty (Christine) was very unprofessional. Throwing pizza at her employees behind the bar, rubbing food on each other, laughing and horsing around like teenagers(The manager w/ teenage employees). The food was cold, salad was wilted, and the tomatoes were mushy. Had we not requested our favorites to the table we would have been thoroughly disappointed all together. I don't recall the names of the two ladies who apologized repeatedly for the poor service on the managers behalf. One was busing tables and another cooking and managing bar. We are very disappointed with our evening out for dinner with our children. We will only return when the manager (Adon) is working. He is professional, puts the customers first, makes sure quality meets customers standard and goes above and beyond to make his customers feel welcomed and satisfied!

After walk ing into your establishment, the first thing we did is choose some pizza slices, my wife and son where in front of me and after choosing there pizzas, they went to find a table, I found them at one, other people's plates piled up on the table, other liquids and food stuffs strewn around, I ask my wife if this was the only one, she said no but the other one around the corner was even worse, I managed to sit down in a small area that was clean, there was no cleaner visible and one man walked past who appear to be some kind of manager who took no interest in the state of the table, my wife never ate her pizza stating if this is what the front of house looked like she didn't want to risk eating something that came from the kitchen, . I went up to the counter and ask the guy I had seen earlier if they could send a cleaner and pointed to our table, he said he would send somebody, no smile or apology or anything, a cleaner came around and started cleaning other table's, I ask her if there was a manager as I didn't think the guy I had asked was management, she pointed out the same guy, I told him about our table again telling him the place was disgusting, there was food and wrappers on the floor, we stayed about 15 minutes and will never go back, if that's the attitude of the manager god help the staff.

I am vegan so there aren't a lot of choices for me but I eat salad and my family likes to go there. At the salad bar they have vinegar out and when I asked for oil they said that's they don't have any! I said well what good is vinegar with no oil for a salad dressing. She said well, we don't carry any. Not very happy with that answer.

Ruth Myers
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[protected]@aol.com
I am at the Wilmington, NC store on college Ave

My husband and I went to CiCi restaurant #590 on 8-1-18, however this is really getting out of hand with the employees. Not the first time we ha e seen this. Managers there don't seem to care at all. I'm assuming they are employees not even on the clock coming straight in from outside and helping themself with food and drinks from behind the counters, even playing with their hair over the food. The bar not always cleaned always running out of pizza. Pizza is very dry, hard they seem to be sitting for a while before putting out new pizza. Seems like it's more of a social hangout then a place of business. Even managers have their children just grab off the bar, no plate bare hands. They really do need to enforce children not to be at the bar by themselves they can't reach so they use their fingers and then lick their fingers and touch more food..We was not able to enjoy anything about the visit today, so we left.
So my biggest problem is people coming in off the street helping themselves and children helping themselves.

My name is arrletha Daniels me and my sister and niece went to cici pizza in north little rock off McCain in 2815 Lakewood village so i got me a salad with ranch dressing so i put some salad in my mouth and i chew on an hard object i dont know what it was but it like a. Toy or something that broke into the salad i call the manager over she took the object and she changed out the salad and gave me a card for a free meal the point is what ever i bit or chew have me sick on the stomach and i vomit three time when i left i took a picture of it what ever that object was in my salad it got a nasty taste to my mouth

My famil and I ate at your CiCi's i#17 in Grand Prairie Texas yesterday 7/27/2018. I hadn't been there in quite a while. I asked one of the female employees to make me a pizza. She snapped at me and said, "Fill out the form" The last time I went there, that option was not in place so it was new to me. Then another female employee with bright red hair, I'm assuming she was the manager was handling the pizzas with very long fake fingernails. That is not very sanitary. I work in the restaurant field also and fake fingernails of any length are not permitted at all. I just want you to be aware of these concerns I encountered while dining in your establishment..

Will y'all please put a cici pizza back in Hammond la it is so missed by so many. They had the best prices and was very friendly we miss this restaurant and would love for it to come back to our area. I don't know why it closed but I know that it waa the best pizza buffet ever and would love to see it back in Hammond Louisiana as soon as possie thank u

Walked through the door and was greeted and everything was fine. Get to sitting down and the busboy (his name tag read Zaiki) came and let us know he would get our plates when we were finished. Which is fine. But he kept coming back every 2-3 mins interrupting us to talk while we were trying to eat as a family and we simply told him that we would just stack our plates and he could pick them up when we were fully finished. This guy not only sucks his teeth he makes a VERY racist comment about white privlege and called me a [censored]. I did not say anything to management bc I'd rather MAKE SURE it gets to corporate and something is done about this !

As my mother & I came in the door, no one greeted us. The young ladies gathering money at the register never acknowledged us! One young lady finally comes to take our order. We get to the salad, salad needed to be stirred & brought to the front, dressings were empty! One we made it to the pizzas, they were basically out of everything! Manager did not seem to care as the older gentleman in front of us complained that this is like this often! No napkins in the holders, drink area needed to be cleaned & sorted. We wanted a booth but all booths were nasty. Table & chairs were nasty & needed to be wiped down! Drink spilled on the floor, food on the table, chairs & floors. There is a table in front of us that has 9 plates of food left by a customer that NO ONE has bothered to clean up. No one is concerned with this disgusting mess! There are 3 young men taking a break together with their plates over capacity! No one should be standing around doing nothing in a restaurant! Clean the tables, chairs, floors, restock! Do something! They're too worried about laughing & playing & not working!

Went to sit down after paying for my pizza and there was no sign or anything say area was secure and this woman start yelling at me in Spanish and i speak English and told her that 3 times that and she was mopping the floor but she had 2/3 of the store secured for mopping which is not right and to talk to me like that in front of all the customer is wrong .what happened to customer service at your restaurant .

My daughter and myself took my 2 grandsons to CiCi's for lunch on Saturday July 7th. As soon as we walked up towards the soda machine you could start to smell sour water and mold. We then sat in the back of the restaurant and the smell of mold was soo strong, my special needs grandson started coughing due to the increase of black mold aroma. I looked up to the ceiling and the vent over the soda machine and the vent over the table that we where sitting where covered and black goop was hanging down from the vent... The last time I visited this place was about 15 year ago when I would bring the children from my daycare facility for field trips. THE MOLD AND PLUMBING ISSUE STARTED THEN...Do you not have an overseeing inspector who goes into your franchises to make sure they are held to best practices? The women's bathroom and baby changing table where sooo gross we could not use them... CiCi's cooperation should be ashamed at themselves for allowing such a poor reflection of your product. I managed both Subway's and Burger King's and I would not of had a job if I would of allowed the franchise to come even close to this discuss. The owner of this franchise needs to be held accountable for not following through and not reinvesting some of his profits back into his business but most of all for the CiCi's Corporation this is a huge black eye!

Dirty from the moment we walked in. Drinks and food all over the counters and floors tables. Hair in food. Stale food. Nails on the floors. Bathrooms wher so dirty we could not use them. Plates were dirty food was cold. We wasted 30.00$ on a meal we could not eat we even had to wipe out our chairs before we could sit down. The girls working had long hair hanging all around the food. Left hungry do to very unsatisfactory condition

Four of us went for lunch today at about 1145. The restaurant felt and looked dirty to start with. The food was so stale it couldn't be chewed and I mean the "new flatbread" as well as carrots that my 6 yr old couldn't chew. The new advertised lemon bars were nowhere to be found, not even an empty space for them. One of the games took 1$ from my granddaughter and she was only refunded .50. On the way out we went to the ladies room that was FILTHY with broken stall doors. Definitely the worst experience we've ever had at Cicis.

I went into the cicis pizza in Huber heights Ohio today. The staff was not very professional they were to busy playing and flirting with one of the other ladies on the staff. The pizza was hard and was not even cut. I have eaten at this exact location a few times previous and was never 100% satisfied but today was horrible. The dining room was nasty with most of the tables being dirty and dish's everywhere. This was definitely not a satisfactory visit to this location.

Sunday (6/25/18) I went through the drive-thru of Cici's Pizza to place an order, as any paying customer would. When I received my receipt from an employee named Christian that was working the window there was a racial comment on the bottom of my receipt. The comment said "NEGRO AT THE WINDOW". I then asked him what exactly the comment meant on my receipt. After showing him the receipt where the comment was typed, he had a very shocked reaction on his face because I noticed the comment was there. He then went out of his way to tell me that he would go and ask who may have typed that on my receipt. After about 10 seconds he came back to the window and said: "no one said that they had typed it on your receipt." I knew at this point someone was lying. I asked for clarity because there was the name Kristina at the top of my receipt as the cashier. I asked Christian who typed and printed my receipt. Christian then told me "I typed your receipt and printed it (along with taking my order) but I did not type that on your receipt." He then asked me "would you like some free pizza, we're about to throw it out anyway, " as if that would smooth things over and erase the racial and hurtful comment. I turned down his offer. I did not receive an apology from him during that encounter. I later found out that Kristina was the manager on duty that night and that explained her name also being on my receipt.
NO ONE that is spending money at any business should have to face racial discrimination from an employee or anyone. I am disgusted, and I am speaking on a matter that hurt me because this may have happened to someone else who may not have spoken out or recognized comments that were typed on their receipt.

I arrived at the Shaver/Southmore location in Pasadena at 8:25 p.m. Paid and requested my usual flat bread pizza and got a bowl of soup. At 8:45, I went to check on the pizza I was rudely told that the pizza was not ready. I proceeded to grab a second bowl of soup, there was no soup. I asked for more soup, and again I was rudely told that there was none and that it was almost 9 pm. therefore they were not putting anymore out. I stated that it was only 8:45 as I looked at my watch. It is now 9:45 pm. as I write this complaint and there's still no soup is out and I'm still waiting on my flat bread pizza.