Cinemark
Reviews and Complaints

Please advise the Cinemark Corp that their Florence KY VIP upper seating areas are absolutely falling apart. The staff admits that the complaints have fallen on death ears. The seats are showing the stuffing used to assemble when new. I have attempted to email the CEO however he choses not to respond. I think that the patrons would all be willing to pay $3-$5 each more if we could only get a remodel.

My sister and I wanted to see an rated R movie at cinemark. She is fifteen years old and I am 19 years old. We were unaware of the policy when walking up to purchase the tickets that you need a parent or guardian with you to go and see the movie if you are under 18 because this policy is never enforced. We walked up to the ticket seller and she was very rude to us and did not give us any alternatives and just said, " you need your IDs". I was very angry with her I bought the tickets for my sister and I on the computer because that is what all of my friends under 18 do, and she was very busy selling tickets that she stopped what she was doing, waited until I purchased the tickets, and caused a scene. she said " you still need your IDs " and she was being absolutely rude and ridiculous. I will never go to this movie theatre ever again until she no longer works there which won't be for long because she's old.

Three times in the past month I have looked up movie times on their website and when I would go to see the movie I'm always told that it is not playing. It's really annoying that they can not provide correct movie times online for the customers. When I try to tell them that on their website it says the movie is playing at that time I get attitude from the employees. If they can't provide correct movie times than why even put movie times online at all..

I have been thrilled to see "Inherent Vice" which is a film opening on December 12 this year. Unfortunately, after tying to buy advanced tickets or at least planning to attend a first screening, it has become clear that this film is not playing in a theatre anywhere near the area I live in. This seems bizarre in that I first saw previews from this film at my local cinemark theatre. Why would a theatre advertise a film that is not only not going to play at that particular theatre, but in fact no where in the entire branch of such a theatre company. It's not just that the film won't be played in the Houston area-it will not be played at any cinemark theatre. Why, why, why would advertisements be shown if there is no intention of delivering said package of what's being advertised. Not only is this poor marketing, it is incredibly poor management on the part of Cinemark. I am hugely disappointed, so much so that I wrote this complaint which probably won't bring the movie to a nearby theatre, but at least I said something.

I paid for bucket of popcorn and after eating half of the popcorn I stuck my finger with something that was in the bucket, it was a piece of metal in the bucket and took it to the front desk and showed the bucket to. An elderly lady that was the manager, and she looked in the bucket and said oh my gosh the crew forget to secure that, and grabbed it quickly from bucket and said sorry you found it in your bucket. She did not ask me if I was ok as it had sharp point, which I had poked my finger with and was sick to my stomach after I left theater. All she said was give me your name and address so I can send you a couple of free passes. I am a regular to cinemark theaters in Lubbock and have never had any problems . I am disappointed since there carelessness has my stomach still upset

This theater and maybe others hire people as Ushers, now I was an usher years ago and my job required me to actually go into the theater and monitored patrons behavior to make sure everyone could enjoy their show. Now a days with Mega theaters where as many as 20 different shows play all day and into the evenings. Ushers are hired to do housekeeping and after each show lets out. As a patron in every show I have attended people are warned to quiet their cell phones so as not to disturb fellow patrons violators are warned by the film of course that if they violate policy they will be asked to leave the theater. Well I'm here to inform you its all bull. The camera booths are all automated and not one human is in the booth to monitor anything nor are Ushers even allowed to go into the theater. Unless during the showing a patron gets fed up with the distractions and goes out into the hall and flags down a supervisor. then that supervisor will go into the theater and give the violator a warning to turn off their cell phone and put it away. The real Ushers are way too busy running back and forth between theaters and acting as janitors to take any time to actually usher anyone. I as a theater goer feel as if I've gotten the short end of the stick as it were. Lets say serious is happening in the theater patrons have got to depend on someone else to go out of the show and flag down a manager to stop the problem. I feel like if there's a problem I've already paid good money for them to have an usher readily available to fix the problem with out my having to be inconvenienced.

my younger brother was followed and hunted down in front of the whole theater room taken out of the theater for misplacing his ticket when the lady ticket tearer clearly remembered us and then they made him look through the trash and had someone follow him like he was stealing something not only was it degrading to look for your movie ticket in the trash in front of all these people he was treated like if he was a criminal when i payed for the tickets i had mine the lady remembered him and I my 16 year old brother was about to cray he is extremely hurt and embarrassed and upset about tonight especially because we are regular customers this could have been handled in a different manner not in the way they did

Manager Jim Gee an elderly, heavy set, Caucasian male refused to let me purchase tickets to an R-Rated movie for myself and niece, who is a minor. I advised him that I was her guardian and not the parent. He said by law I could not accompany her without her parents consent and its under the MP-something? I asked "you're a manager here and do not even know what law you guys should abide by?" He told me to look it up myself. And if I purchase the tickets online he will make sure his staff stops me at the palladium, and I will not be let in unless I have LEGAL DOCUMENTATION proving that I am her Legal
Guardian. According to the MPAA, a minor under the
age of 17 must be accompanied by a parent or Adult
guardian to see an R-Rated movie. Assuming an adult
guardian is over 21, like in most atmospheres. I am
25 years old and she's 15. They never questioned me when I would take my son (before 6pm) to watch a movie of any rating. PG-13 OR RATED-R.

I am a employee of the Cinemark Century Theater in Terra Linda. My issue is with a Senior Manager who has been unreasonable with her discipline methods, and tired of the favoritism that I think is being shown in the workplace. While I do fully understand the Employee Guidelines and that I am breaking them, her requests are not backed by any of these. I called in sick, because I had a fever at 101.3 and she told me to get a doctor's note for that one day. I did not call out any other days, and that was the only one. As it was a Sunday she requested that I would go to the ER and pay out of my pocket just to avoid a write-up. Her argument was about how I had swapped my shifts several times on Sunday in the past, but recently I have not done that. If she had looked a little closer, I only did that to my closing shifts, and many times I chose to still work them. I was also issued one for something when I was off the clock and had managed to get mixed up with a customer, when I think for anyone who has a reasonable sense of judgment could say I was not in the fault for. This could have been entirely avoided if another manager had done their job, and yet me and the other employee involved were written-up for it. I've worked for this company for nearly a year and a half, and these are my first two writes, both recent, and both written up by the same manager.
Upon recently I was given a full amount of days, seeing as the previous manager understood that I wanted that and needed that. Now that this manager is in charge, not only are my shifts being cut, but only the people she seems to personally get along with are getting a good amount of shifts. I think you could describe me as a good working, disregarding my cell phone use on the job. (I don't mind admitting that) I do everything I am supposed to and more, and I feel like I'm being disciplined for that.

Cinefraud is the worst theater ever. Yeah some say costumer service is their no.1 goal, yeah right
First their CEO uses his dollars to regulate how people get married, as if that is any of his business.
Next they take our benefits at our Egyptian 24 theater, including our food discount; and ontop of that they
lower our pay. They blame it on some crap like getting a new server, yet they can buy 12 HD TVs and waste those on the menu. Then their managers are a*holes and ###ed; kept telling me to cook the hot dogs despite the fact that I had a long a*s line to serve, I guess he never figured to get someone from concessions to do it. They are such vultures and cheapskates that they even took the benefit from us that allowed us to use courtesy cups and popcorn, and raised the prices on the employee vending machine! These vultures rob everything and leave nothing but chains.

There was a female employee named, ana she looks pregnant she works for cinemark in el centro she works in the hall and takes the tickets she was on the phone with someone talking about "sucking dick and licking balls :. I asked her to stop talking about that in front of my two daughters and she told me to # off and I asked her to let me speak to the manager in charge she said he aint here right now. So I walked off and went home. I didnt bother to watch the movie. This is suppose to be a family enviorment and uyou have employees on the phone using foul language this happened yestur day on

08/05/2009

Alonzo ford

My phone #is [protected]

Think before you take your children into this particular theater.

We sat through a quarter of a movie with a group of dirty mouthed boys who would not stop cursing when I asked them directly. One of the boys made a threatening comment to me, and when I did not back down they all became even cruder and louder. Since the movie was recent and there were no other seats we could not relocate. The boys were making very crude sexual observations in the presence of my daughter. There were young women, not escorted, present. When I spoke to the manager he called the police. But since he went to this level of intervention with out even speaking to the young men, I understood this sort of behavior was typical in this theater.

The management refunded our money, but WE had to leave. The foul mouthed boys were still there.

Im an employee of the Cinemark in Harker Heights, and i have a many complaints on sevral managers. I am aware that managers are put in that position to keep things in order but all of our managers except a key few ( Renaldo Vasques and Juston Wittig) are constantly doing the complete opposite. They steal food from concession and list it as waste when ever they feel like it. They watch movies on the clock, they play arcade games while on the clock while in uniform, and they steal tokens. A manager by the name of cookie (dont know her last name) sleeps in the theaters on the clock. Im aware that some of them partake in the usage of drugs (pills mainly). Nikia Moses treats few better than the rest and its really unfair.
I would be happy if you could do something about this.