Citibank
Reviews and Complaints

I opened a Citi Miles Ahead Savings Account on 2/4 and put in $50,000 in order to receive the 40k AA advantage points. I also had a credit card and they were linked to add additional bonus miles. I was told that I had to keep it in for 3 months and that I would receive 40k bonus miles - I have not received them at it has been 6 months. I keep getting transferred but no one will answer. I was given an investigation number that was supposed to be completed in 5 business days and it was not completed. I would like the miles I am entitled to

I have been a customer of Citibank for over 20years. I live in Atlanta Georgia and own a home in southern California. My home had a pipe to burst which caused extensive water damage.

My mortgage company is in Atlanta. Upon receiving the insurance check. I went to my mortgage company for a signature (I still have a mortgage on the home, so the mortgage company is on the check). I arrive in California on July 28th, went to the bank at 401 Los Cerritos Center, California 90703 to deposit the $30,866.20 dollar check from the insurance company.

The manager, Bill CiudadReal okayed the deposit.

I left the bank, within 15 minutes the manager called and said he had reversed the deposit and could not accept the check because it was a two party check. I was perplexed. I asked why did he initially accept the check if this was Citibank's policy? He replied he was making an acceptation and changed his mind. I further inquired about customers who have similar situations. He said they do not accept the checks. When I checked my account, it was never deposited.

When I got home I called my mortgage company, which is a bank, my insurance company and everyone said they had never heard of such. I then realized what was going on. I have a balance regularly of over $!0,000 dollars, yet I was judged by the color of my skin.

The following Saturday, I went to another branch, deposited the check, they held the check for the usually length of time. Funds were released. I don't know whether or not your managers and tellers are required to take DEI (Diversity, Equity, & Inclusion) workshops. In this day and time it is a mandate. I teach this course at USC, we (BIPOC) are no longer going to allow systemic racism to go unnoticed. I am disappointed by this treatment and contemplating ending my relationship with Citibank.

Cassandra Grady Ed.D

I opened a Miles ahead savings account in January 2022 and deposited $10,000 in it with the incentive of 20,000 AAdvantage miles. (promotion : 4ENS53D7 ) Now, 7 months later I notice the miles were never deposited into my AAdvantage account so I contact Citi customer service and was told I must open a promotion dispute, so I did and got case # R-[protected] and have to wait another 5 working days for someone to look into it. 7 days later, no communication from Citi, I called the number I was given, and after verifying my identity and explaining the reason for my call was then transferred and transferred again. Then after a long hold I was told my application for the new account was processed 2 days after the promotion expired and I would not be receiving the 20,000 AA miles. This was the first I heard of an expiration date and denial of the incentive. There was no expiration date on the website promotion but that's impossible for me to prove. I didn't think to make a copy of the webpage promotion, not knowing I would have to later prove their offer.

I would have never opened the account and deposited $10,000 in it without the incentive. Perhaps their website wasn't updated on schedule and the offer should have been retracted. All their other requirements, such as days to fund the account and minimum balance for a number of months had been met.

I acted upon the information given on their website in good faith and now feel I've been scammed. They got me to open a saving account with them, fund it with $10,000, leave it there for 6 months and didn't have to provide the incentive they were willing to provide just a few days earlier.

And to top it all, this has been a terrible waste of my time, trying to get a fair resolution.

On July 19, 2022 CitiBank made a hard inquiry into my credit and received a copy of my credit report from Equifax. I was notified of the credit inquiry by Experian credit reporting. I contacted Equifax and they confirmed that CitiBank did indeed request (and receive) a copy of my credit report for a card application. I have no relationship with CitiBank in any way personally or with anyone else and have never requested a card of any sort through their services.

I was advised by Equifax to contact CitiBank and have their fraud group and make them aware and request they contact Equifax and request the removal of the inquiry as it was made falsely.

I contacted CitiBank (they do not have a number for issue like this - only to apply for, or manage an account. Once I finally was transferred to someone in their 'pre-fraud'(?) department I was told they have no record of my social security number and kept asking me what card was applied for since they have a LOT. I have no idea what card was applied for - they should since they falsely requested a copy of my credit report for the purpose of approving "someone" (not me) for a card. The fraud told me that I was the one that had to contact Experian and file a dispute on the inquiry. I explained that Experian sent me to them and said all they had to do was contact their business line (every business that reports to them gets that number) and request the removal of the inquiry from my record. The representative argued and got angry with me saying it wasn't their process and basically the whole issue is on me to repair and not them.

I contacted Experian again and told them of my conversation with CitiBank and the representative was frustrated at how this should not be on my shoulders as CitiBank completely has the ability to quickly fix the issue.

CitiBank requested and received a copy of my credit report from an identity thief and refuses to simply contact Equifax to have that inquiry removed. It now stays on my record as a customer (me) cannot dispute an inquiry).

There are regulations governing Fair Credit and apparently CitiBank refuses to assist anyone who they have harmed.

I am a Citi customer for over 5 years. I took money from an existing business account inside of a Citibank branch and opened a personal savings account. After the account was open, I transferred (with a bank teller) money into this new account. I then sat down in the branch with my ID, card and they wired a very heavy sum of money into another account I have with my name on it- IDENTICAL NAME.. Not only did Citibank stop the wire and reverse the wire, but they have put a hold on that account and have kidnapped my funds. They tell me there is "nothing" I can do and to wait for some letter that has not showed up in days. I asked for a supervisor to call me and I've waited 3 days with nothing. No one can help me. They have stolen my money

My account is currently blocked pending closure because they stated "It is regarding the check i last deposited in my account."

It is a business check from a company in which I am a managing partner of.

The check was for $400.00

Eventhough they had a problem with the check. They still chose to deposit it and process it. The check was paid with no problem and cleared my Bank of America Business account on July 28th. The same day they blocked my account with Citibank.

Makes no sense whatsoever! I have retained an attorney!

I had an account with Citibank and I called they mailed me another card email me a new card That card came and I try to activate it and it said it was my old card but it was just came in the mail that hour Citibank repetitively kept playing with me I spent hours and hours on the phone trying to get this card activated never could get it activated gave up couple months later I get a letter saying oh there’s a security issue well of course they mailed somebody that another card ‘ cause my new card was my old car they said so they I guess mailed another one to the criminals that took over my account so I called them on that they mailed me a car 24 hours overnight mail I get that card and I use it for three different transactions and they completely after eight hours of changing everything that the people of change my birthdate everything that they did on there it took me eight hours to get it back to normal it took them 30 minutes to go and mess up my whole account again now it’s still messed up they keep sending me reference numbers they keep sending me all these lies I just got off the phone after an hour nothing was done your accounts and review it’s at five months to be in review they are stealing my money and letting people access my account

Citibank charged interest of almost 24 dollars the bill was due on july 7,,2022. Why? i hope someone does sue them in a class action or some way because what they did to me was inhuman and i pray they some agency will help me with this problem. I traveled to Chicago, IL with my daughter, granddaughter, great-granddaughter under the age of 2. I called Citibank and told them I would be traveling and would use my credit card to pay for tickets and hotel. When I got to the hotel they would not authorize my card and kept telling me they could not authenticate me. Amazing how the could authorize $1199 for tickets but not authorize me a hotel room to stay in. I am a disabled senior citizen and did not have enough cash to pay for a room. Citibank treated me like a thief and a dog. Citibank did not update their records like I asked them to because I did not want to have problems with the card. Someone called me but they talked to fast and were not coherent. I called the number back but have received no answer. It was a very bad experience for everyone.

Respected Sir/ Mam,

My self Lekshmi have opened a check-in account with Citi bank in September 2021. My check-in account was closed without any prior intimation in April 2022 without giving proper reasons. The send a note stating within 90 days the balance will be mailed as cheque. Its almost 120 plus since my account was closed and my cheque has not been released yet. Customer service is not giving proper reason and delaying the process. Highly appreciate if you can help us on this situation.

Around June 29, 2022 I had a citi checking account disappear from my linked accounts page. I contacted citi about it and they asked me some verification questions. All the answers I gave were wrong. So how would I go about getting the money from that account if all the information I give is wrong?

I've contacted citi July 27, 2022 to see about the account, but my phone number wasn't verified and again none of my answers to the verification questions matched.

I have one of these online account for a long time. Recently needed money from my account and tried Bank to Bank transfer. They have unusual limit of 10k per month irrespective of the account balance. Then I called and told you can take more money through wire transfer. So, I tried it and received next day email stating they need more information. I called and provided all the information which was essentially reconfirming the info I gave the previous day. They still cancelled the transaction the following day stating they were not able to contact me which they never did. When you call their customer service you spend hours for simple transaction. They use mostly non-English speaking persons, and they speak in their local language and the software program they use translates to English many times incorrectly. No other online Bank has this kind of restrictions and poor service.

Yesterday, after transferring the last money on my account (Rob van Veggel savings [protected]), I closed it. But it took me a lot of calling over three days to get the right information. I had to wait, put on hold and several times I could only get automated answers. (I discovered that I had to try again and suddenly there could be a real person) Eventually I succeeded after discovering that the Swift/Code for the ABNAMRO bank you provided on your website was wrong. I used always the phone number that was on my ATM card described as "collect". I also received email requests from you to call that "collect"number, and on one of the first calls, your co-worker confirmed it was collect. When starting a call, there was a message saying something on costs for the call, but one can only hear the tail end of that message, so I asssumed that all these calls were for free. To my shock my phone company charged me € 62.57 for these calls.

19 juli 2022 16:57

+[protected]

NLD » USA

00:01:47

€ 1,84

19 juli 2022 17:05

+[protected]

NLD » USA

00:01:00

€ 1,03

20 juli 2022 16:14

+[protected]

NLD » USA

00:19:33

€ 20,20

20 juli 2022 16:56

+[protected]

NLD » USA

00:01:00

€ 1,03

20 juli 2022 16:58

+[protected]

NLD » USA

00:04:11

€ 4,32

20 juli 2022 17:03

+[protected]

NLD » USA

00:02:17

€ 2,36

20 juli 2022 17:06

+[protected]

NLD » USA

00:01:02

€ 1,07

20 juli 2022 17:08

+[protected]

NLD » USA

00:02:45

€ 2,84

20 juli 2022 17:13

+[protected]

NLD » USA

00:26:59

€ 27,88

Sir/Ms,

My name is Gary Prager. A long time customer possessing your "preferred" credit card.

I utilized that as my primary credit card for many years. Significant charges were made with never a late payment, in fact often early.

Recently tried to have the $95 fee waived which you have done in the past. Reps stated the could/would not.

Just informing you I am awaiting a new card from a another bank. Once it arrives I will be canceling your card.

I don't know who is responsible, and I am not in the banking business but it seems to me not a $mart move on Citi's part.

Thanks

Hi, I haven't received my credit card yet. I applied for it in a travel expo at smx convention center. A customer service rep told me that it was already approved and will be delivered in a week. It has been 3 weeks and i still haven't received anything. a lot of your agents are already calling me and offering loan. i am receiving a lot of emails about updates but u don't have the card yet.

I have moved and have sent numerous mailings to Citibank regarding my change of address. They don't acknowledge my new address and so, I have to make my payments via hand written notices with my checks. I don't know why they won't cash my checks unless, perhaps, the payments are processed via computers that can't acknowledge my payments. I tried registering my card online and get a notification that there are problems on Citibank's end. I'm at my wits end. How on earth do I pay off my balance and save my credit score?

On May 11, 2022, my husband and I purchased a new Samsung Television to replace the one we had that had suddenly gone out. We decided to go to Best Buy to purchase a replacement. I knew that I did not owe anything on my Best Buy account. The total cost including the extended warranty was $1,035.96.

I have all my accounts set up to auto pay. I am 70 years old and want to guarantee that I don’t forget to make a payment. When I don’t have a balance on an account, I set the account up to make the minimum payment in case I forget to set up the payments.

On Friday, July 8, 2022, my husband, and I were about to go to the store to get some groceries. I checked my bank account to see what my balance was. I was shocked to see that my balance was only $29.45. I immediately looked to see what had caused it. I saw that on July 5, 2022, My Citibank Best Buy account had withdrawn $1,046.23 which is the entire balance of the account.

I immediately called the [protected] number on the back of the Best Buy Card. It was about 5:30 CDT so I reached a representative in Manila. I explained what had happened. She told me that it would not be a problem to refund the money. I told her that I had planned to set up the payment to be $50 a month. She changed the payment plan from total balance to $50 a month. She asked for my bank routing number and the checking account number. She advised that it could take 3 business days to deposit to my bank. She also said that if I had any problems with overdraft charges, I could contact them, and they could help me out with them.

After I checked my checking account balance on July 12, and saw that the refund had not been deposited, I again called the number on the back of my Best Buy Card. The representative I spoke with this time told me that I had been given wrong information. He stated that it would take 7-10 business days for the refund to post. I again asked him what about the overdraft charges I had already received because of this mistake. I told him I already had $60 in overdraft charges so far. He said I could fax copies of the overdrafts. I was going to wait until the refund posted to make sure there were not any more charges.

Yesterday, July 15, after checking my bank balance again I called the number again and asked why the refund still was not in my account. I told the representative that I was first told it would be 3 business days, then I was told 7 to 10 days so it should have posted by now. He advised that it would still be five more business days before it would post. This really angered me, so I asked to be transferred to a supervisor. I was transferred to Rich, who said his employee number was 234.

He stated that he had checked, and the refund was being processed and it should post in 7 to 10 business days. I told him I was originally told 3 days and then I was told 7 to 10 days and the person who transferred me to him said it would be 5 to 10 days. I told him that I am 70 years old and living on social security and that they were killing me. I said that I had to get a cash advance on another credit card to get gas for my car and purchase some groceries. He just said he was sorry for the inconvenience. I said I already had $60 in overdraft charges. I asked if they were going to take care of them. He said it was not their policy to cover overdraft charges. So, I asked him if the three employees I had spoken with lied to me. He couldn’t really give me an explanation. I told him I was going to let everyone know how I had been treated.

I have written Jane Fraser, CEO of Citibank and Corie Barry, CEO of Best Buy

Hi,

My name is Yashwant Kumar Soni and I applied for Citibank Checking account and account was opened with Account # ending with [protected] and transferred 50,100$ in the account. Suddenly one day I got a message on my online banking that I cant access the account, when I called the agent after huge effort I was told that Citibank decided to close your account. I did not receive any communication or letter or email informing me about the decision or explaining the reason. Agent also denied to explain why.

Kept on calling and waiting until 3/8/2022 when I received attached letter from Citibank that my account is closed, and I will receive the check. I am waiting from last 6+ months and have never received my check for $50,801.57. This is my whole life saving and hard-earned money.

I am not able to see the balance on Citi Account, it says account is closed, not received my money. Please let me know how can I get this sorted or should I be looking for a legal action here. Calling Customer care is not helping at all. I am cursing the day I decided to move my money to Citibank checking account.

Please let me know how to get the money back from Citibank.

Thanks (a very disappointed customer of Citibank),

Yashwant

I ordered a freezer on may 14 2022 which was back ordered. I cancelled the freezer and ordered a different freezer on June 10, 2022. I received the new freezer. I also received a bill for the first freezer which was cancelled. And a late payment for a freezer I never received. My bill was supposed to be 808.96. I just paid it off and it was 802.46. Something is very wrong with citi. I talked to several customer service representatives and nothing was done about the late fees and over payment. I did cancel this account so you will never take advantage of me again.

PATSY CAGLE, thank you for your payment!

Payment Details

Payment Amount: $862.46

Scheduled Posting Date: [protected]:00 EDT

Confirmation Number: [protected]

On july 12,2022. After I made a zelle or tried to make a zelle payment citibank eta department block my account. They had given me a number to call to get it resovled. I called the number the first 8 times I was getting the repeatly hung up on me. Finally I talk to someone in another department who explains to me what was going on. So the thing was before they blocked my account I was getting otp codes on my phone. Once they block my card I was unable to get the codes. So the lady read from the notes that they block the account because I changed my conact information okay citibank didnt asked me why I changed the information or nor did they verify that it was indeed me that was trying to send the zelle now they telling me I have to wait until a letter come in the mail before they unblock my card they didnt care to hear that I had to change the information to send the zelle payment because the information is link to another account okay so the same number and email they claiming they cant send me a otp im still getting notication about my account they were rude unprofessional in that department I wanna close the account and collect my funds

I lost my card I called and they said they would send a new card. They sent a new card two weeks later. They card was the same card number as the one I cancelled. I tried to verify it but it was the same one that I had before so they put it on fraud alert. They sent me another one but that was on fraud alert too. They said they sent a letter that has some sort of security code on it but I never received it. As a result I cannot use the card cancel the card or get another Costco card. Plus the supervisor was very rude on the phone. His name was Chris