Citibank
Reviews and Complaints

Around April 23rd and 24th I received a small personal loan from a friend of mine to help me out with some bills and help me get caught up. The money was transferred into my account with not issue and had cleared both his account and mine as well. I used half of the money to take care of some commitments and once again everything was all good. The next day I tried to log into my account to finish taking care of some bills and was not able to log into my account. I did realize I made a mistake by trying to transfer more money out that exceeded my limit for transfers, but that was truly an honest mistake.

Shortly after I could not log into my account I received an email saying that my accounts and and my external accounts had been temporarily suspended and to call the customer service number. I called the number and the first rep I spoke with transferred me to another department and we went through a personal verification process, a transaction verification process and after that I was told that all flags had been lifted and my accounts were good to go. After hanging up with the customer service rep I tried to log in and once again got the same message, so I started the calling process all over again. After being transferred again and again and again, going through all the verification processes again I was told this time that my account was under review and to call back the next day to speak with someone in a different depart about the issue.

I did call the next day, went through the same process again with all the transfers and verifications and finally got to an individual that told me my account was going to be closed but could not give me a reason or tell me what was happening with my money. I find this incredibly annoying and unprofessional for this to happen, and in the way it happened. I did nothing wrong in this situation, no matter what I have to repay the loan I received and I had just switched my direct deposit to start being deposited into my account. I got the loan because I was behind on some bills and needed help. Now, thanks to Citibank, I am even further behind, I am facing evection, my boss has already processed payroll, I have no money and nobody at Citibank with give me a strait answer and doesn't really seem to care. I can't wait 30 to 45 days for my money, I truly do like my account with Citibank and honestly would be very happy if they would just turn it back on so I can finish catching up and move forward with my life and Citibank as my bank of choice.

Please help if there is anyway possible. I am at my wits end with nowhere to turn and I am pretty upset that a bank the size of this would be ok with putting someone out on the street while they hold my money hostage essentially. I had no choice when the government used my tax dollars to hand Citibank a bailout, and I was ok with it because everyone makes a mistake. However, the government looked at the big picture and recognized the importance of Citibank and bailed them out. I made a mistake, but it was an honest one and I realize that. I certainly don't think it was a reason to just lock me out without any contact, any specific reason, and just continually leave me on hold or transfer me to the next guy. I hope that we can get this resolved quickly and professionally because I am sinking fast and it may not be a lot of money in the eyes of a bank as large as Citibank, but $5000 is a lot in my world especially facing eviction. Hope to hear from you soon and talk to the right people to get this matter resolved.

Thanks

Jericho Brown

On February 23 2022 I used my banks (Wells Fargo) online payment system. I accidently sent $69.86 to American Airlines credit card at Citi Bank instead of paying the bill for AAdvantage® Aviator® World Mastercard at Barclays. After numerous calls to your customer service department, I was told that what I needed to do was file a dispute with Wells Fargo and let them work with Citi Bank. After a couple of weeks I called Wells Fargo to follow up on my claim and was told that there was nothing that they could do and that I needed to work it out with Citi Bank. I would like to get this money back asap. It is sitting in limbo at your company and I am sure that no one knows what to do with it. The information:

Wells Fargo Check #[protected] second number of CIti Bank [protected]

Thomas Cashin

4 Annalisa Dr.

Greensboro, NC 27455

[protected]

Thank you.

Hi,

This is manikandan rajagopal from uae

I have received the credit card recently and activated the card. I requested for balabce transfer as service agent confirmed me within 24 hours concern department will contact you regarding the balance transfer. No one called me for next 2 days and I called again this time agent said I will request again to receive a call. I was in emergency to do the balance transfer but citi customer service department was just playing with my request. Now 3rd time I called cause I didn't received any call for BT. again same story and I told them to cancel my card. This time agent called me and convinced me to cancel the request for card closure I said OK to process BT. Today is 12th day that I never received any call for BT and unblock my card I am the one as a customer calling center and awaiting half hour on the line to speak with agent finally they are giving same story that you will receive call. 7th time I called in this 12 days. I can't understand this citi bank service how they are managing customers request. I never had this worst experience in UAE in past 10 years. Citi bank worst service pls make sure to give quality customer services first and then sell your products to the people. Here all are busy in their own life not only for following you people. WORST WORST WORST... I DON'T HAVE ANY OTHER WORDS ABOUT CITI BANK THANK YOU SO MUCH FOR GIVING THIS EXPERIENCE I TOTALLY DISAPPOINTED WITH CITI BANK. IF ANY OF TRUE EMPLOYEES ARE THERE IN CITI BANK PLS NOTE THIS AND DO YOUR JOB TO EITHER CARD CLOSURE OR SORTOVER MY REQUEST.

MANIKANDAN RAJAGOPAL

[protected]

I closed out my Best Buy / Citibank Account over 2 years ago. Paid Off, everything. They continue to call me with ONLY electronic support insisting i still owe Them money. I do not.

There is no one to talk to only a machine reporting that my account (that i closed) is Past Due and i owe $69.00 this is incorrect. the account was paid off over 2 years ago and closed.

I open a saving account with them because I received a letter from them for commercial said if we put how much in the saving account then can get rewarded miles from American Airline , so I did turned out it is a big scam from the bank. I transfered some money from my other bank checking account get the account set up and then few days later I deposited a check it is my payroll check , all of sudden they block my account said that check is not good , so I called and had them checked the check and make sure it's good they confirmed and then I account was unblocked , then I moved all my money from my other bank checking account to this one, then I received a letter in my mailbox it said they would close my account , I called and was told it was a mistaken and I can ignore that letter my account is good they are not going to close. Guess what yesterday I found my account was close again, I made a couple of calls and was told they close that account and I asked where were all of money go they said it would hold for two months because of the fraud. I said I didn't care you close my account with so much trouble going on there I don't care I have account with you or not but I need my money and I have car payment and house payment to do this month , guess what they said they said it's policy we can't do anything. Well, it's not my fault to cause this it's they own bank problems and they hold my money for two months , this is ridiculous and I file this complaint cause I really think they false advertisement and just for holding people money

This morning 5/5/2022 my husband and I have received email notifications that 3 of his credit cards through Citibank have been closed, 2 were paid off and the third Costco Citibank Visa was shut down yesterday and closed, we had no idea , my husband found out when he was at Costco and tried to purchase something! No explanation he was told a letter will come in the mail.

We always pay the balance in full, not a penny of interest in fees or late fees ever accrues on our accounts!

Our last rewards check was $1900, that’s how much we use this card!

Who do we complain to? What kind of banking practice is this? My husbands credit score is 832 by the way on Equifax! And he is the Supervisor in charge of Caltrans Freeway Maintenance for San Francisco! Making over 6 figures and this? We own a house!

Last week a friend of mine offered to help me out with a small personal loan, so he transferred the money to me via my citi checking account. Everything went smooth and no issues at all. I used half of what he sent and went to transfer the other half out to pay my last large bill I was behind on, and my online access went blank. I got an email saying that all my linked external accounts had been "temporarily suspended" but to call this number and it would be reactivated. So, I called and I was transferred from this person to that person and so on till finally a rep told me that everything was verified and all was good. I tried to log on and nothing, so I called back and went through the same process again and this time they could not give me an answer other than I needed to call back tomorrow.

So I did and went through the process again and finally a rep told me my account was being closed. I asked why, she didn't know. I said the transfer had cleared both our banks, was there a complaint, she said no. I said well I need my money, as its an emergency and she said my friend would have to file a claim for it. I said, that's my money, what happens if he doesn't make a claim to which she said they keep it in a separate account. I told her in my eyes that is theft, she hung up. I have called for a week strait and got different answers to this everyday, but all ended with the account is closed. However, I get an email daily saying my account balance is there and my available is there. I am at my wits end because I need this so bad.

Hello: I initiated a disputed charge complaint way back on December 27th 2021. Over the course of nearly 4 months I have spoken to disputes department operatives, disputes department managers/supervisors, and even the folks in the credit card investigation team. EVERY SINGLE PERSON when apprised of the dispute detail has not both that this case is valid and should be resolved in my favor AND that this process internally was mishandled at multiple times along the process.

On March 14th, 2022 CitiBank sent me a letter stating that this dispute was, in fact, settled in my favor. This letter was a follow up to a phone call the prior week where I was told, verbally, that the dispute was settled in my favor. Six days later I received another letter stating that the 3/14 letter was sent in error!

This complaint for $1338.87 is wholly valid and against a property management company that failed to deliver any towels to our rental property for the entire length of our stay, and definitely constitutes non delivery of expected services. Our whole group was forced to dry ourselves on the clothing we had packed, and then hang that clothing outside to dry!

Last Friday CitiBank customer service reported to me that because they are unable to get the merchant to agree to cooperate is this dispute I am now responsible for this charge. There is no point in having a disputes department if they are clearly unable to hold merchants accountable. for shoddy and incomplete service.

I have all the correspondence necessary to support this dispute but now I cannot even get in touch with CitiBank customer service. This is wrong on multiple levels!

I am in the same boat as the 600 plus folks who complained on this site. I have been round and round with Citi Bank since March 6, 2022 about charges to my card for thousands of dollars. Every time I seem to get someone I am hold for hours and can't understand anyone when they answer. I am at my wits end with this company. Isn't there some one that can help?

Citi was running a promotion where if you deposit $50,000, they will reward you with $700. I sent them $50,000 from my Chase account to my new Citi account. Money arrived just fine. I was not sure if it was $50,000 or more than $50,000, so I sent another $1,000 from my chase account, making it a total of $51,000. They gave me $0.37 in interest for $51,000.37 in my account for that month. Soon after, I changed my mind about having the money in my Citi bank account, so I transferred $25,000 to Coinbase, which went through just fine—leaving a total of $26,000.37 in my Citi bank account. About a week later, I decided to take out the remaining $26,000.37 and send it to Coinbase. After this, my account got flagged for possible fraud, and they closed my checking bank account, which is fine; it is their call. However, they have $26,000.37 worth of my money that they said would return my money in 30-60 days. That is unacceptable to hold my $26000 hostage. I need that money to pay my bills and them having it is not okay.

March 2022, after several calls and sitting with juan at 6th ave, we blocked the debit, created a new account and transferred the money into it. On april 20 th no transfer was completed, I sat in the 6th ave location with a woman rep at 9:30 am. She said that the wrong block was put on the account. So I received no money. It came the next day april 21, 2022 and I scheduled bill pay. Bill pay disappeared, nothing was paid. I called and received no answers on bs. They said that they have no records. So we scheduled for the april 23rd, nothing happened. I went to a city location after being on hold for over an hour. The rep at inwood queens said bill pay was linked to the blocked account. How can five reps and three supervisors not hear me say block the old account and pay through the new account, when that was and is the point of the several meetings, it still dosent work!

Merrick bank was not transferred to the working account, and I can’t do it on a phone, it can only be done on a tablet or a computer. When the late fee comes in, I will be filing in court. And my account is still not working…

On Nov 18, 2021, I purchased a face mask on the Etsy website, using my Citibank MasterCard. I do not normally use my Citibank card for purchases; I keep it in reserve for emergencies in a drawer in my bedroom, rather than in my wallet which is locked in my car when I'm home so that I always know where it is. I do not know why I used the Citi card on this occasion. Because I had no recollection of using the card for a purchase, I kept ignoring the emails and mailings from Citibank, assuming these were promotional offers for balance transfers. I receive many such offers and not just from Citibank. I have been in the habit of placing these directly into recycling without opening them. Likewise, I had not been opening any emails from Citibank, only because I completely forgot about having used my card on this occasion. I understand that this was unwise on my part, but I am attempting to explain to you why this occurred. I also have nearly all my credit accounts on autopay; I do not know why I did not have my Citi account on autopay, except for the fact that I wasn't planning on using this card. I only learned about the unpaid balance when I misplaced my wallet in April and started checking all my credit websites to make sure no one had used my cards. I was shocked to find an unpaid balance of $149 on April 6, most of which consisted of late fees accruing from this single purchase of $13.52 on Etsy in November. I called Citibank customer service immediately to try to explain the situation, but was unable to talk to anyone because I was told the account had just been closed. I was originally calling to find out if these late charges could be waived in this instance, but I was told I had to wait to receive a letter from Citibank, which I have yet to receive two weeks later. Up to this point, my credit was excellent at over 820 for some time. I assure you I would not have jeopardized my credit to avoid paying a charge of $13.52. Now I see my credit score has dropped by over 150 points due to your closing my credit account. I take full responsibility for not having placed the card on autopay and not checking the many notices you attempted to send to me. However, this was a one-off situation and certainly not in keeping with my usual practice of maintaining excellent credit.

On April 4 th I received a cashiers check from Chase bank that was my previous years tax return and that account was closed. I deposited the check via phone app into my Citibank savings account. On April 5th I attempted to use my debit card the purchase was declined and I couldn’t check the account so I called Citibank, The first representative told me my account was being closed because the check was fraudulent and then transferred me to the fraud Department, The representative continued to tell me the check was fraudulent and I needed to contact Chase. I then phoned Chase and confirmed the check was valid and not fraudulent, The representative from Chase provided me the information to relay to Citibank. I phoned Citibank and spoke with the representative Lou who did provide her id# (and if needed I will provide it) I first asked her the procedure for verifying checks, she informed me they usually verify by comparing it to other presented items from that bank, and she also said they verify by contacting the bank upon which the check was drawn upon. I asked her if my check had been verified and she responded with no. I then provided the information from Chase and she instructed me she would call to verify and call me back, An hour later she told me she called and informed me that Chase verified the validly of the check, she submitted it for review and to call back in 24/48 hours. Today I received an email that the account would be closed so I called Citibank once again and spoke with two representatives who were unsure about the issue. I ended up getting back to the representative Lou who told me that the review was denied and I asked about the funds being returned to me she told me it can take from 30-90 days for closure and the account would remain frozen and I would not have access to the funds. She told me to call Chase to see if they could stop the check and via manager from Chase that wasn’t possible because Citibank is attempting to cash the check. Since this date I have phoned Citibank several times, being told contradictory information from several representatives and when I ask to speak with a supervisor. I’m told no one is available and my number is taken and no one has called me back. I spoke with two representatives today and one transferred me to another representative and the representative disconnected the call. I have worked in the field so I’m always mindful to not be disrespectful and I have not been. It’s an error on Citibank’s park and by declining a check that was valid and now I’m told to wait 30-60 days for the account to formally close. It’s over $2000 and I have financial responsibilities to cover and no one cares to even address the issue. I don’t live near a brick and mortar branch so I can go in personally. I just don’t understand the lack of common curtesy of at least a return call.

I applied on line for credit card at american airline web site so I can buy the tickets and use the deal that was offered. I filled out the application thinking I can get approved and buy the tickets. No way. Talked to one of your employees on the phone set to put the airlines tickets on hold. I wouldbe emailed a credit to be used for the tickets. Then cut off. Got email said it would take 7 days and I would not get email with tem number then cut off. Gpt another call from210-6771346 bery rude person. Take 7 to 10 days I asked to speak to her boss

Was told he did not take phone call asked for his or her name say no and hung

Joseph g piontkowski [protected]@verizon.net [protected].

I made a large donation last month which was flagged as suspicious. I had to call and get it straightened out. Of course it was mishandled and disconnected and I had to speak to several people and call back. One of those people couldn’t verify any of my information. Not my address, card or security code telling me the latter started with a “w” when it didn’t. I asked if they were sure they pulled up the right account and they conveniently hung up on me.

We recently logged in to pay my mom's credit card bill. There was a big notice saying we should check in with the fraud department so I did. I was told there was a suspicious call at 3 AM just a few hours prior. They wouldn't/couldn't tell me anything more. I asked more questions and was then told the call was the PREVIOUS month (30 days ago) and a hold was placed on the card.

I first wanted to know why they were just notifying me now after 30 days and why we have been able to use the card in person as well as having vendors do automatic monthly payments if it has been locked for a month. I was then told there was a "glitch". Short story is we had to cancel that card and get new cards with new numbers and we had to give the new numbers to all the companies that do automatic billing.

I handle my mother's finances and finally realized the suspicious phone call about my mothers account was from ME. When I called to take care of my own issue, they pulled up my mother's account because there is similar contact information and name even though I clearly gave MY card number. That's why they had trouble verifying me as they were looking at my mother's account. And they flagged that call. I checked and the dates match exactly.

I've had issues with them before and it was all their fault and an awful experience. I just wasted more of my time getting her new cards and changing her numbers and it was all their stupid mistake. And I did NOT call at 3 PM even though they said Yes, it was my local time. If in doubt, just yes the customer.

I am coming to you frustrated and as a last resort. I have a credit card with Brooks Brothers . The account ends in 8093. The issue with the billing is that fraud had occurred in December 2021. The balance due in December was $141.83 including the fraud charge. Brooks Brothers reversed the charge in February 2022. Therefore the December bill should have been $59.53. I made a $62,00 payment on December 20, 2021. So my balance should have been $0. However, I continue to get bills without any purchases through April of this year. I need your help to correct this issue and recognize my balance is in fact $ 0.

Thank you,

Daniel A Caracio

5300 Mulberry Drive

Bethlehem, PA 18017

Telephone: [protected]

Email: daniel.[protected]@rcn.com

I have had citibank for a little over a month now and i've deposited quite a few checks and tips into this account and just this morning, my funds show that they are in the account yet I had no access to them. I called twice and they just told me that the account was closed and that whatever money I had in thethe alccount will be sent in a check and np explanation was given for the closure.

I've only been a customer for a little over a year, and out of the blue, my account shows account blocked, I make several calls and get transferred to the FRAUD department for whatever reason. Every agent I spoke to stated, 'I am authorized not speak to you on this account. A letter has been sent explaining along with the funds that are currently in the account.', then they would just hang up. 5-6 times this happened and I have not been able to speak with anyone on the matter, yet they keep my savings open. WTF?

I opened a Citibank checking account last March. My husband and I work as missionaries in the south of Brazil. We were going to use the money deposited in the checking account to buy a newer car because the engine of the old one blew. When we found a good deal, I did a wire transfer to the car dealer's chosen account. Because I could not do it myself through the site, I called Citibank and was helped by a very impatient representative. The name in the car dealer's account had four last names, so I could not divide it into first and last and had to try various combinations. I told the representative that it was not working. She kept repeating the same thing over and over that I had to know the name and it had to be exactly as it was in the account, to which I replied that it was not the name that was wrong but the number of characters that were allowed in each slot that was preventing me from completing the procedure. I asked how I should fill the spaces if there were a maximum number, and now she was even yelling that I had to do it as it was in the system. My husband was by my side, and he started to talk to her, too, trying to make her aware there were more people around her, trying to help her control her manners. It did not work. I continued trying to fill the form, divided the name into two first names and the rest into last names, and it worked. I told her it worked, and I thanked her. She asked me If I was sure I wanted to proceed by myself. I said yes, and if I needed help again, I would call back. She did not sound happy.

Later that day, I received an email saying that my wire transfer was on hold and that I should call back. The email informed me that they needed more information to proceed with the transfer. I called many times and could not talk to anyone looking for additional information or who could give me any further information. I called Citibank more than five times that afternoon; I explained that I was buying a car, and the deal was canceled because I did not have the funds to pay for it since the wire transfer was on hold, that I was in Brazil, and could not go to the branch at this moment, and I was not understanding why this was happening if I had followed the steps of the site. I called Citibank many times; I spent hours waiting for a representative to listen to my call, trying to figure out what was happening, to no avail. Then I received another email saying Citibank wanted to contact me, and because they could not, they were canceling the wire transfer. I had not received any call, but I had called them many times. I called back again, but nobody seemed to have an answer. The only thing the representatives repeated was that the Fraud department was analyzing it, and the people who handled those situations did not have a phone number to be reached, and I should receive a call or email from them in the next 24-48 hours. I called back the next day, as instructed by the last representative I spoke with, and the representative told me my account was referred for closure, and I had to call back in the morning, which I did, but it did not allow me to give them the information they were claiming they needed, or an explanation from them.

I received a letter informing me that my account will be closed, and they will issue my money back in 30-60 days.

I do not understand why this happened. I could not talk to anybody willing to listen to me or explain what I did that was wrong. Citibank, without any reason, decided to terminate my account. Citibank did not only leave me without my money to buy the car but also threatened to hurt our credit. I trusted them to hold my money till I needed it. I have had a credit card from Citibank since 2018; I always have paid the entire balance every month. They have no grounds to proceed in such a manner. I have lost many hours of sleep over this matter. I do not know how to protect myself from the damage this action can cause.

Before I filed this complaint, I tried one more time talking to Citibank. After 35m and 11 s, the representative ended the conversation; she hung up on me.

April 11,2022 I was trying to link my Citibank account and debit card to a blockchain app on my phone. I tried three times to link my account. I keep getting message from the app say "Opps... Something went wrong. Try again Later" So I assumed it was the app that had the problem. Then later in the night I happen to take a look a my account and found that my Citibank account had been CLOSED! Thinking it was a glitch. I called this morning, April 12th, 2022. I spoke with a young Indian woman at the Citibank customer help line, [protected]. She verified my information and looked up my account, then she told me it had been flagged as an 1-8. When I asked what that was she could not give me an answer. When I asked what I could do to get my account opened. She told me it was permanently closed. When I asked for a reason why my account had been closed she said there was no information and they could not discuss the matter further. Then she told me that Citibank would cut me a check for my funds within the next sixty day and send to me. I thought maybe I could talk to someone at a branch in California, Arizona basically anywhere. I tried calling at least twenty numbers; they were either out of service or if I was lucky enough to get a real bank number after going through the menu, it would say all associates were currently busy and route my call to an India call center. I spoke to an Indian man this time only he wasn't so nice. When I asked why my account had been closed he got very irritated. I asked to speak to a manager and was told there wasn't anyone to talk to. Then I asked to talk to a Supervisor, After being on hold for what felt like forever, he came back said I could not talk to anyone and repeated everything he had told me before. I continued to ask to speak to someone else. He informed me he was hanging up on me! They have $603.72 of my money! I know that's not much to a lot of people but I needed that money to pay a debt that is past due! The company I owe is not accepting the excuse my bank will issue me a check sometime in the next 60 days! How is Citibank allowed to do this?!? I just don't understand! It's like they are this big bank, they have very few branch locations, no customer support in this country and they can just close someone's account for no reason given and tie up funds for what I'm going to assume is going to be more than two months wait!