Citibank
Reviews and Complaints

Dear Citibank,

I am highly SHOCKED and extremely HEARTBROKEN regarding your UNCARING, COLD BLOODED, and INHUMANE treatment of your loyal customers!

During this horrific pandemic, I have lost A LOT of close family members, friends, the job market is horrendous, etc. I am going through more than I can handle and the last thing that I need to be worried about is my bank!

I have been a LOYAL customer for over 20+ years and I have seen the EXTREMELY SAD changes that have been made.

Citibank used to be the bank that had a heart. YOUR COMPANY USED TO CARE ABOUT THEIR CUSTOMERS, however, that is no longer the case!

NOW, ALL YOU CARE ABOUT IS MONEY AND GREED! GONE ARE THE DAYS WHEN YOU NEED A LITTLE HELP!

WITH SOMETHING AS SIMPLE AND SMALL AS FEE REVERSALS, YOU ARE WILLING TO LOSE YOUR LONG-STANDING CUSTOMERS! YOU ALSO TREAT YOUR CUSTOMERS CRUEL, RUDE, AND WILL NOT CHANGE YOUR MIND ONCE A NEGATIVE DECISION HAS BEEN MADE!

YOU MAKE YOUR CUSTOMERS WAIT A LONG TIME FOR A NEGATIVE DECISION THEN CLAIM THAT NOTHING FURTHER CAN BE DONE!

OTHER COMPANIES HELP THEIR CUSTOMERS AND STAND BY THEM EVEN MORE — ESPECIALLY DURING A CRISIS!

YOUR TREATMENT IS DISGUSTING DURING THIS CRISIS AND YOU SHOULD HOLD YOUR HEAD EXTREMELY LOW IN SHAME!

In January 2021, Citibank closed my Citi Costco Visa card because my Costco membership had lapsed. I did not pay my annual Costco membership because my family and I were experiencing financial hardship due to loss of income as a result of COVID-19 pandemic. I recently renewed my membership in April 2021 and I called Citibank to reopen my Visa account and I was told that I waited too long to have my account reopened. I stated that there should be an exception for customers like me that have been experiencing financial hardship for awhile due to COVID-19 pandemic. I live in Maryland and restrictions have been lifted slowly. Citi stated that they do not have any programs for people like me. I think this is very unfair that I have to continue to pay the balance on a Citi credit card that I cannot use. Furthermore, I need access to credit and I can't get access to it with this useless Citi Visa card.

Payment was sent 3/2/21 to pay off Citi Costco card, they deposited that payment 3/4/21 but have yet to apply it to my account. I have called numerous times to get this taken care of and still nothing. I am done wasting my time with this company. I cancelled my card and membership today. Wasn't Costco's fault, but I will renew my membership with Sam's Club instead. Also will be filing a complaint with my state comptroller. Don't recommend a Citibank Costco card to anyone.

I was mentally harassed, had to put up with sexual harassment from 3 staff members in Red Deer, Alberta, Canada prior to Citibank buying out Beneficial or was it the Associates. Long story short when I worked for Beneficial they had transferred me out of the office, moved me to another city to work due to the abuse I went through. I had relocated to another office in Kamloops B.C. and again had to go through another sexual harassment, not to mention the manager also was just a bully. I had to transfer out of that office due to him harassing me on a constant basis, making sexual advances at me, making me go into the closing rooms as told me nobody could see in while he would put his hand up my leg and try to make moves on me, pushing me to try and have sex and have a relationship with him. He would not stop coming by my apartment knowing I was single and on my own, looking in my widows, he would reprimand me for silly reasons as he knew I did not like him. I asked for a transfer to Kelowna B.C. Canada and the company allowed it. The company was bought by Citibank in I guess 2020. I was happier in Kelowna although the manager from the Kamloops branch kept trying to harass me and his best friend managed the Kelowna branch so I felt the Kelowna branch manager was always on edge with me as I know this friend of his in Kamloops that managed the Kamloops branch would tell this manager in Kelowna lies about me as he was angry I did not like him. I ended out transferring again to Victoria B.C. Canada, again had to put up with more harassment from another manager in that branch, they ended up firing that manager because wasn't just me this time that had put in some complaints. Although I ended out leaving prior and getting another job because was just tired of the way I had been treated for my 13 years as an employee. Thinking back I feel it was very unfair that I was never protected and forced to move, transfer, then eventually quit.

As if april 2021 citibank card is consistently trying to double charge me for a costco membership. It was paid in person at costco and now citibank has charged my card for the same membership... This is illegal. Citibank does not have my signature or approval for this charge and now they refuse to reverse this charge so I closed the card because their interest rates are too high. I refuse to pay for the same service/membership twice! This is illegal and I have contacted bbb and filed a compliant too.. Costco acct is #[protected]. This is from bbb:

"your complaint has been submitted and assigned the id [protected]. For your reference, a copy of your complaint appears below. You will receive an email with further information once your complaint is processed by the bbb".

FROM Linda Holmes
ACCOUNT Citi Thankyou preferred MC 2361 now 7382
6227 3rd Ave S, Richfield, MN 55423
[protected], [protected]@aol.com

Hello Customer Service,
I am extremely upset about what just happened and need help please.
I received an email from Citicards Monday, March 22, 9:14pm, and saw it this morning.
SUBJECT LINE: We've closed your account. You have a new e-communication Action required Linda Holmes cardmember since 2006 account ending in (no other words)
In the body it had a link to You have a new message with a link View your message now.

Rather than click the link in case it was a fraud, I immediately went online to sign into my account.
There it showed my 2 account cards 2361 and 7382, both at $0 balance with a little note at each saying account closed.
I couldn't figure out what was going on!
I knew the 7382 was replacing the 2361 with the new technology card. I had just activated the new card 12/28/2020.

All of my account information was showing in the overview with little note saying the account was closed.
I looked in the message box (You currently don't have any messages.). I looked under Statements & Documents, under Notices & Letters (only privacy and language notices Aug 2020).
What was going on! There was nothing anywhere.
Then I clicked on the link in the email to see if that said anything. I saw all the same info. Nothing to explain what was going on.

Then I called the [protected]. During the recording it said my account was closed due to inactivity. But why didn't I get some type of an advance notice?
I spoke to somebody (? Deepok) who said just that it was closed. Somewhere in here I was told I had to wait 7 days for a letter to say why the account had been closed. (I'm confused now about which agent told me what.) I insisted that I didn't want to sit around and wait and needed to fix this now. I mentioned that the recording said something about due to inactivity. Was told that was that, closed, apply for new. I asked for supervisor (? Ahmeen), who first said basically said the same thing and that I would need to apply for a new accounts I hadn't used it in over a year or responded to any of the marketing flyers sent to me. Something about only using $35, 000 over the years.
I asked how I was supposed to know to use it. No where on any of the documentation that it sent to me does it state to use in a year. Not on the letter notifying me that you were changing cards. Not on the letter that had the new card attached. Not on any of the marketing materials.

I asked why the link didn't work and said there was not letter or notice. He told me the link wasn't working and to sign in online. But I was already signed in online. There was still nothing but the privacy and language notices.

Continued…

This is so very upsetting to me!

I worked hard to earn that card and had a great credit limit so it would be available for my business as well as personal when needed. This was a COVID year so I barely used any credit card trying to be frugal. I certainly would have used the card if I had even just once been notified. Why in the world don't you sent some type of reminder or advance warning that I need to use the card or it be closed?

I got your fax number and ended my call with Ahmeen.
As I was still looking at my online account it was magically signed off. What happened?
When I signed back online I got this:
We're sorry. We can't display detailed account information for closed accounts. Got questions? Call us at: [protected]
Now in the Notices & Letters was the following page. It's obvious that the agent did something for the online to update like that after my call.

Look, I have been a good customer and want to remain one. I will use your card.
I don't think it's right that I have to re-apply to get a new account. I would like the present account reinstated, please.
As this was a Covid year, I know I have good credit (last check over 800), but should be able to keep the account I have.

You have negatively affected my credit by closing my account without notice, and it will negatively affect my credit to run a credit check. How is that right? I'm a good customer and you are damaging my financial life.
I am very frustrated and upset. Will you please do something to rectify this situation.

Sincerely,
Linda Holmes

I was really disappointed by this app when I applied for opening Citi Plus account, and for anyone who's signing up the citi-plus account, don't recommend!

It took a long time for me to take approved photos of my ID. After the photos were being digitally approved, a bank staff called me the next day, claiming that my ID proof can't be accepted and advised me to visit the actual branch to submit it in person and schedule a time slot for me. When I visited the branch, the staff seemed clueless why I was here, and advised me that It took 50min to re-submit my application.
The notice I got from the bank was that my information was saved, but the staff needed to log into the system to re-do my application and He actually struggled throughout the online submission process, kept asking assistance from his colleagues, further lengthened the application process.

The whole experience is AWFUL! It started with the failure of the app to approve my personal info, then it went to the disconnected communications between online-to-offline bank staffs; Then the clear instruction that the staff gave to the customers, how long it took customers to finish the process, to the technical know-hows and Customer service skills of the client-facing staff...
I was stuck in the counter for an hour...

I'd demand an apology and action plans from you to improve the situation!

I bought a couch from wayfair back in October and immediately canceled the order, therefore, the couch was never shipped to me. I called Wayfair because they sent me an email stating that the refund was sent to my credit card and it wasn't. Wayfair's response was that the refund was sent and I would need to contact my credit card company. As a result, I called Citi Card to file a dispute. The dispute number is D-[protected].

I have been going in circles with the disputes department and have provided everything they have asked for. Recently they said they emailed me asking for more documentation in the form of an email, which I have no record of receiving. The rep sent the email again on March 12th and I immediately emailed the written letter with the information that was requested. I called on March 17th to verify that my email was received and was told that it wasn't. I was also told that the dispute would be closed out soon if they did not receive my letter. I asked to be transferred to a manager in hopes of resolving the issue, so the rep transferred me to Vivian. In summary, Vivian told me the following:

- There is no way she can verify the that they have received the email I resent
- I can not email it directly to her
- I asked her to take accountability and personally call me back if it was not received. She agreed to do so, but would not be able to call me until Sunday because she is going on vacation. I asked if there was another manager that could cover her responsibilities while she was out and she said there was not.
- I asked if there was someone I could escalate this to and she said there was not.
- In conclusion she said that I would basically have to wait and see if the backshop received my email. If they didn't than we will just have to keep repeating the process of sending them an email, checking back in 24 to 48 hours in hopes one of the emails goes through. In the meantime if we run out of time they will close out my case.

I find this to be very unsatisfactory and a poor way of doing business. I have provided everything the disputes department has asked for and what I believe should be a simple case has been going on since October.

I have never in my life experienced such pathetic customer service . I have made over 20, yes TWENTY phone calls over approx 6 weeks to resolve a very simple problem. I merely need a statement that shows the interest I have earned in 2020 so I can file my taxes. What do I have to do to get a simple piece of paper? I ask to speak with a supervisor...I do not get one. I ask to speak with someone who speaks English...I don't get that either. I am speaking to someone on the phone who is obviously Filipino and there are chickens constantly clucking in the background. Do you feel that is professional? They FINALLY send me the information via email and give me a code. So, needless to say, the code doesn't work. Another seven phone calls. And then they told me no supervisors were available because they were all on their break! How would you like to hear that? I cannot tolerate anymore of this. I just need this paper to file my taxes. Short of giving a kidney, what am I suppose to do? At this point, I would have to say that this is prejudicial against Americans. But the American dollar is okay, right?

speak with a supervisor...I do

Re: NMLS# 412915

To Whom It May Concern,

I just experienced the most unprofessional mortgage loan application process with a loan officer from one of your institutions:

Kent Fitzgerald
Mortgage Representative
Phone [protected]
kent.[protected]@citi.com
NMLS # 1370680
http://citi.com/kentfitzgerald

Mr. Fitzgerald contacted me by phone on 3/10/21 and took my information to complete the application and asked to run a credit check. I informed him that my scores were about 700. He followed up with an email on 3/10/21 with directions to complete an eConsent which included initial disclosures. On 3/11/21, I forwarded questions I had about how he arrived at the loan amount to include the LTV. He indicated that my credit score was 630. I challenged that and asked him to please look further in to that because I get regularly update credit reporting agency information which accurately has my scores. I did not hear back from Mr. Fitzgerald until 3/16/21 in the evening, after leaving him two voicemails and sending three emails, and contacting the Loan Dept, the Processing Dept, the Mortgage/Refinancing Dept. and then the Loan Application Dept who promised to make an effort to get a message to him. When Mr. Fitzgerald called me, he told me that my loan will be denied due to late mortgage payments over a year ago and still insisted that he "thought" my score was 630 but could not confirm. It was as if he did not read my report properly and could not give me direct answers. He also had the wrong information on my application. He was very nonchalant. Lousy, lousy service. I would NEVER do business with Citibank again.
Natalie Coleman

My domestic Citibank saving account is blocked as my Visa has expired. I have left India and returned to South Africa. My Pension (EPFO), Indian income tax and Adani final settlement (former Employer) needs to send me money to my Citibank account which is currently blocked. (approx 4 months now)

The EPFO is seeded to my Citibank that means they can only sent to my Citibank. EPFO will not send money to a foreign bank account in South Africa.

I have tried through my Relationship manager (Krutarth Mankad), local bank representatives (Eishan Shah) various telephone calls to Citibank call centre, online secure queries (25/01/2021 ref [protected], 25/02/2021 ref [protected], 01/02/2021 ref [protected], 08/03/2021) without success.

Citibank does not offer Citibank accounts in South Africa. I cannot online convert to NRO as South Africa is not available on drop down menu.

I only need my account active to complete four transactions. Three deposits and one transfer out.

I have tried to escalate the problem through Citibank dispute process and go through to Natasha Antony head customer care desk (via secure mail which I cannot replay too) who requested me to first close my mutual investment account which was empty. I couriered these documents to Mumbai and got confirmation from Citibank that the investment account is now closed.

Soon EFPO and Indian tax will say my time to claim has expired. I am running out of time.

Regards
Anthony Kuzelj
email: anthony.[protected]@gmail.com
mobile: +[protected]

I used to have a best buy credit card. I closed it. They reported my account as 30 days past due for a $14 purchase in 11/2020. I NEVER received a bill. I called the number to make a payment. They told me that they (BEST BUY) set me up with paperless billing. I have NEVER consented to paperless billing in my life! NEVER! Not with them or any other account I OWN. I don't have access to an account online. I have never had an online account. I don't even have an actual cred card. I was in store and they looked it up for me. I have requested this bill multiple times never received it. I have made a complaint with Best Buy. They sent me correspondence ONLINE! I don't have online access. I need the false information removed from my account, with all three credit bureaus. I need my BILL!
Krysti Bellavia
[protected]@aol.com

Charge declined at dentist's office - call to find out why asked security questions that are just stupid. When challenged about asking for my checking account number, agent hangs up.
Citi refuses to call the dentist and tell them that they screwed-up and that I'm not a deadbeat.
Can't talk to any responsible person at corporate - they just refuse to deal with problems. Obviously they are much more important people than any customer.

We were told that there had been fraudulent activity on our account. We were issued new cards in January and on January 30th, Citi closed our account. We discovered that our payment had not left our bank account so we investigated and found that there was a one number error when we reentered our electronic payment info for the new credit card. We corrected this and our payment was made before the due date and our account was current. We called Citi and appealed the closing of our account. We waited two weeks to receive a letter in the mail that our request to reactivate the account was denied due to the returned electronic payment. The appeal process never allowed for the voice of the customer. Talking to a customer service rep, a supervisor and a manager failed to correct the situation and I was told that they do not have the authority to override the decision.

I wonder why they have a customer service department if they have no authority / ability to correct an issue with a customer that has never been late with a payment for many years and both people on the card have credit scores near 800.

I was told I could open a new account but then what would that accomplish? Other than another opportunity for me to get frustrated with a customer service department that has no power to correct a resolved issue on a current account.

I was also told that the account was closed 2 days before my Costco reward was to be payed out which I also forfeited.

This is the worse bank to do business with and If any one reads this I suggest that you look at any other reputable Bank and run far away from Citi Bank unless you like to be mad or frustrated .

James krt024

He is a horrible manager. After trying to multiple times to call into citi to speak to a us employee and after verify info needed he denied access to our account.

I want him fired.

Leaving citibank business because of this employee and will removed all my other personal accounts (4) as well

I have been Citi NRI customer and because of their worst customer service my account still in dormant status. I have send papers 2 times, first time they said they did not received and second time I send as certified mail and now they said the doc send to NY come to Chennai via flight and because of flights delays it is taking time. Can you believe in this age of digitization the docs not scanned at their NY office? Who knows when they will get this doc. I have called many times hoping that my account will be active sooner than later.

I got a very bad customer service today. I moblie deposit the check to my account. In the morning when i tried to log in i got block from log in online. So i called support. They said because the check look counterfeit. No notice for blocking my account. I asked the person to call the bank of the check to verify the check for me and the person keep refused me and when i still talked to her she hanged of on me. Very bad experience. Isnt the only way to verify the check is call the bank where the check come from so they can verify with their client to see if the check is legit? No they asked me to bring the person that wrote the check to verify when im in cali and she is in New jersey.Very bad i will get this report to consumer protection. Poor supports.