Citibank
Reviews and Complaints

VERY DISAPPOINTED: I applied almost one month ago, twice the card was not delivered, however all other communication with CitiBank had no problem coming through. I live in a safe area, the possibility of the card being stolen is minimal. Never had any problems receiving my mail.
Called CS twice the first card was being sent. First time the person told me to wait the full 10 business days (2 weeks), called back again, the agent issued new card again - regular mail. Received a letter that I should expect the new card in a few days, advising me to call back if I do not receive it BY OCTOBER 4th Today is October 6th, I just had another conversation with the CS, telling me to wait full 10 business days. I asked to send it to me via Fedex, but their "procedures" do not include such option for the new cards. Because it is a "security matter". Very strange. They also do not place tracking on the cards. Apparently, security process is state-of-the-art at CitiBank. I at the point that I wish I had never applied for this nonsense, I started reading reviews on this company, and there is a reason for such reputation. Never had this joke of a service from any other financial institutions. Customer service? What service?

Many years ago when i was in citi bank my manager name Florence in loans was biased to me there was such favourtism despite me trying my best but they did not appreciate my hard work despite my efforts they did not think i was good enough despite the fact i was young and good rapport with customers and finally i left due to much disappointment in their attitude . And the other manager try to hold me from leaving But this Florence senior manager told them to let me leave how bad. ..and force me to teach all my knowledge to the new staff even though i was unhappy ...also they accidentally give me more pay and she keep harassing me to pay them back And of course i did..its like i m not the one at fault but she is blaming me is unfair .

Whenever I call Citibank Mountain view USA branch. they simply disconnect or call forward. When I called the customer care to discuss about my personal banking issue, they ask me to contact the branch. When I went to the Citi bank, the bankers were not able to help me. They asked me to contact the customer care! When I asked for the branch manager, the manager was NOT available on certain days. I am running from pillar to post to fix an issue in my account, which an employee miscommunicated. No one is taking the responsibility !

I have to transfer money to someone in Cali, colombia that has a Citibank account, I called Monday morning and I spoke with one of your agents ( I didn't get a name ), he told me to get a cashier check from my bank (TD) and just go to my closest branch and deposit, the closest to me is like 20 minutes, so I did, t got the bank wait on line and the cashier couldn't find the account, after few back and forth I mentioned it was for a bank in Colombia and she told me even though is the same name, is not the same bank, ok ? I told her I had called the bank and they never said that, since I was very upset and didn't want to create a scene I went to my car and called their customer service number I got Marta Frt032, she said they don't give out last names, she argue with me over and over, I was very upset because I had followed the instructions the bank gave me and waste so much time, finally I guess she got tired of me and put me on hold and called the branch ( alll this time I was park outside) when she came back she told me to go in and see the manager and will help me, now it's almost 5pm.. I went in and talk to Erica Ramirez (manager) she told me the only way I can do it was if I open an account so then I could do a wire transfer and she offered to waive the fees, she explained if I deposit the check I have from my bank it will take longer to clear that it was better to go back to my bank the next day and have the check cashed so I could deposit cash, she open the account for me and she was very nice, she gave me a temporary ATM card and told me I have to wait until the next day after my deposit to do the wire transfer, Tuesday I went back to my bank got the cash and deposited in my new Citibank account.. I waited until Wednesday morning like I was told to do the wire transfer and couldn't do it I spoke to Maria CBRT02, she was rude and told me I have wait 7 days to get my permanent ATM CARD to do the wire transfer, I explained that a manager had told me, I could do it the day after I deposited the money, she told me" managers don't know everything and that information was wrong", got in my car again and drive 20 minutes again and went to see Érica, she did it and didn't have a problem, she couldn't understand why I couldn't do it from my computer, she said it will take 30 minutes to go thru and gave me a number to call to make sure everything was fine, I waited an hour and called the number and I as told I had to be transfer to the fraud department to verify my identity, i gave her my name, atm card number, she send me a code on my phone and i have to give to her but i still had to be verify that's when I got Cindy...i was under a lot a pressure this money was waited for someone with cancer for medical procedure that they won't do until they got the money, she asked few questions and told me if I failed I won't be able to do the wire transfer ... thank god i passed her test, that's when she informed me that international wires takes from two to three days .. now it's Wednesday afternoon, and my ordeal started Monday morning.. I admitted I was furious for the lack of knowledge and communication from the Citibank employees, including the manager, how they failed to mention it was going to take this long...I was screaming... Cindy was screaming louder, I was asking for a supervisor and she repeated 4 times " he is going to tell you the same thing" ..finally with a fake and condescending voice she told me she will finally transfer me to Jacob the supervisor at Electronic Fraud Dept, and like Cindy said he repeat the same thing, I was crying begging him to please help me the get the money there faster, I explained the situation and very heartless he told me there was nothing he could do, i asking him to please let me know if the money went out from Citibank ( he had said after the money leaves the bank they have no control on how fast it gets out of the country for federal laws), he told me he will call me within an hour to let me know, while this is happening I am at a dr's office, going in and out to not disturb the people in the waiting room...I AM STILL WAITING for Jacob to call me... HE NEVER DID, in the meantime I am sending emails to Erica Ramirez letting her know what's going on, she is not responding, finally she did and gave me a reference number.. I keep looking at my account on line and the money was there until Thursday morning, I emailed Erica asking her to reverse the fees she promised to waive and she said it had to be posted first, and them she will do it, they finally got the money the next Monday..7 days, numerous unprofessional employees, countless emails and today 2 weeks later I haven't got the charges credit to my account and I have at least 10 emails I send to Érica and she is not responding ...thank you Citibank for the worst bank experience in my life.. I Twitter and someone is suppose to call me ... guess what? No phone calls either I ask Twitter for a name and email for Fort Lee branch and she said they can't give that info...unbelievable!

On Aug. 15, 2018, I found out, by sheer accident, that my business acct. had been blocked. Seems that some required information had either NOT been entered into their system or NOT entered at all. I called CB, seem to straighten out the problem however by then 12 checks had been returned. Citibank returned most of the service charges, however, nothing could make up for the humiliation and embarrassment with some vendors. Yesterday, 25 Sept. 2018, I found out that my acct. was blocked AGAIN. I called and I was told that the remaining information needed was provided by the branch (Stuy Town) however my acct. was blocked AGAIN. This time I demanded that my acct. be unblocked immediately. Despite the fact that they had the info, I was told that it would be 3 to 4 days before it could be unblocked. I was also informed that at least 4 checks that had come in and they would NOT be paid. This has been a nightmare and it seems that NO ONE in Citibank cares or has the professional authority to clear a client's acct. immediately when Citibank admits that they are WRONG. TWENTY yrs. with Citibank ~ so disappointing with the customer service

We have been Citi Priority and Citi Gold customers for many years. In June 2018, we discovered that the yield on our Money Market Account was incorrect. It was not earning the yield that should be given to a Citi Gold and Citi Priority account. The local branch manager agreed this was a bank error and helped us file an investigation. The issue reference number was R141267180616. Over the next 3 months, we have had to contact Citi Priority Customer Service and speak with scores of Customer Service Supervisors to get a progress report on the investigation. Approximately 6 weeks into the investigation, the service center told us someone had accidently closed the issue without a resolution. The service center supervisor agreed the investigation should have continued and reissued a new reference number R123967180808. It's been over 90 days since the investigation was first filed and yet not a single instance was there a written letter, email, text or phone call sent to us with a progress report or follow up. Both we and the service center have kept phone logs of all the phone calls we've initiated to inquire on the investigation. During the most recent call on 9/17/18 with a supervisor named Fernando, we were told he could only continue to add notations to the already long list of notations regarding this matter. We expect Citibank to complete its investigation in a timely matter, provide written correspondences and remedy the issue by crediting our Money Market account with correct amount of Accrued Interest that should have been earned since our conversion to Citi Gold and Citi Priority years ago. We worked hard to maintain the high balance requirements of the Citi Gold and Citi Priority programs and expect to receive the expected benefits. Yet, this experience of asking Citibank to promptly investigate and remedy this matter has been nothing but appalling. We have been Citibank customers for over 25 years and have lost all trust in Citibank's ability to do the right thing for the customer. None of the supervisors delivered on the promised resolution dates so we don't know if there ever will be a resolution. At this juncture, it is difficult for us to recommend Citibank's services to our friends and family, and need to seriously consider moving our business to another financial institution. While it's great you have this website to gather customer complaints, we question if anyone really will follow up with us. It seems the complaints filed on this website have been left unanswered which is poor customer service. Please have your corporate office representative contact us and provide us the remedy we seek. Thank you.

I called on the 19th to verify that you know I will.be in Europe on the 20th. Your stupid machine recorded it and yet I still cannot use my credit card! Fix this or contact me or something because if this is not resolved I am switching banks to Wells Fargo as soon as I go back to Florida. I am sick of the problems I have been having with you guys!

Olga E.

my account was fraudulently used by chase for $500.00 I went into a Citibank branch to get assistance. I was informed that I would receive a provisional credit on today. They lied and are telling me I would have to wait 3-5 days for the money to be back. I am removing my money from this branch and closing out this account. They never informed me of this transaction which I never authorized. I am a single mother with a disabled child and I am demanding my money back today. I hope the CEO of this company sees my complaint and I hope this bank is eventually closed. I will not stop until I get my money. This is wrong that you trust your financial institution to protect you and they are not willing to assist you in any form. I wish I would have stayed with TD bank. CITI Bank is the worst as well as Chase bank.

I used to have an American Express card with Costco. Costco decided to do business with Citi. A Citi Credit Card was issued to me with automatic payment set up for the annual Costco membership fee without my consent. I was mailed a letter from Citi to let me know that this account was closed out for non payment. I called Citi on 9/10/18, and the rep told me that this card charged the $120 annual membership fee for Costco, and since it was not paid, the account was closed out, and the current balance was $225.46. I told the rep I would pay the $120 for the Costco membership fee, but that I should not be responsible for any additional charges since I never signed up for this credit card in the first place. The rep told me that all he can do is waive $37. I told him I wanted to talk to someone or if he can provide me with an address to file a complaint. The rep said he couldn't do that, and that he would have an account manager contact me in 2 days. I have yet to hear from anyone from Citi and it's been 7 days now. I paid the $120 for the Costco membership fee on 9/11/18, but I would like the rest of the charges to be waived. I should not be responsible for any additional charges to this account.

Credit Card Limit : AED 3, 550.00.
Transaction been maid on the card AED 15, 000 then 20, 000 till AED 62, 000. As per my knowledge anybank has an very small percentage on the credit card limit but what happened to me and the
The Fraud was scenario on the Supplementary card was up to AED 62, 000.00! and everything is documented with the bank and the delay was from the bank plus I have the bank SMS of the outstanding just in case if they say anything beside the mentioned above.

2nd thing as per Citibank process in any Fraud case you have to pay the outstanding first ! then apply on a dispute form which takes up to 90 to 120 Days! I'm sure of this because I used to be a X-staff with Citibank and since almost 3 yrs the issue was not resolved or handled professionally unfortunately.

Finally the reason of my resentment is I had the same issue almost 1 year ago and couldn't do anything at all because of my ongoing situation with citibank.

I really apologize from being so negative but this is the reality I'm in now and I want a solution before my loan get rejected again .

No mentioning their operation and collection while i called specifically to tell them to block the card and called few months later the card wasnt block another kind of nigligtance plus the collection whenver they smell im on a point related to the CREDIT LIMIT & outstanding they dissapear for a few months and send a junior agent to claim the amount comeon thats no even Humain .

NOTE : I have already confirmed with the Citibank agent that there will be no remarks on me or any blocks before receiving the clearance letter and he said No Sir there will be non I did not believe him but I'm thankful am done with them. Also I have visited the Central Bank of The UAE Dubai Branch and the Staff in the 2nd floor Confirmed to me there's nothing on me.

I opened a checking and savings account with Citibank to get 1.7% interest and total bonus of $600.
Because they screwed up and opened 4 accounts not 2 and my funds went to the second accounts now they say the first went dormant because I didn't find them and I was an existing customer ( because of their screwup) I am not eligible for higher interest or promotion.
I spent 20 hours in the phone getting the accounts setup.
They overfunded the accounts by transfer from my Wells Fargo Bank and told me they to mail a check so they had $15000 of my money more and it was a nightmare getting it back including going through their fraud BS.
Now Hey tell me there is no way they can make it right. They say it's my fault.
On top of that they linked my existing citi credit card to the account that was inactive and now I can't get them to help me change the username and login so that I can access my account. I was on the phone for two hours trying to fix that and they tell me it was because I needed a different network. I only have one network at my home and I paid all my bills the same day on that network.
I am dumbfounded and so so angry.
I'm never worked so hard for less than $2 on a $16, 000 bank account interest.
I don't know what to do.

in June 2018, there was an unauthorized charge on my account listed as QVC in the amount of 54.91. I don't know anything about that charge, nor have I gave the merchant QVC my credit card number. Citibank is giving my information to a merchant that I do not know about. This has been the third time I had to cancel my card out. This is also the third time Citibank has allowed the merchant QVC to charge my card. All of this is do to an error. So I decided to file a compliant

Dear Team,

I was your credit card, a regular customer, however, due to my financial issue I could not able to maintain my credit debts with your organization

I am getting threatening calls and WhatsApp messages on my number from different numbers for the recovery of the CITI bank debts.

I was not expecting that being a multinational bank and one of the highest rated banks can do such cheap things to recover their money.

I got many abusive calls from CITI bank, kindly stop abusing otherwise I will take everything to court.

I don't want to contact banking court and central bank for this as I am recording everything on my phone.

I am your existing customer and I don't want any call from the third party or from the collection agency.

Sending WhatsApp for recovery is illegal, kindly stop threatening this otherwise I will write everything to the central bank and will take everything in a legal way.

Here are the contact details:

Whatsapp number: +[protected]
Landline number: [protected]
Email: [protected]@tahseel.com
My email: [protected]@live.com
Credit card number: [protected]

This is what I am sending to the "your" credit card company.
It may take a few days to get my fax set up. I haven't used it in quite awhile.
You can't email them to dispute a claim it must be faxed. Which would probably cut down on the number of disputes they get.

Attn: Dispute Department
I am disputing my credit card bill.
Concerning Home Depot credit card Acct# [protected] for Richard T Southern
Received bill for approx. $89.00 a few months back.
Called number on bill and was unsuccessful trying to pay over the phone.
Was on a huge project and did not follow up. Which is my fault.
Received next bill with an additional $29.00 Late payment fee.
Went to Home Depot and paid the approx. $89.00 bill and was going to call on late fee.
I never followed up which of course is my fault, but the problem originated from not being able to pay on time originally due to problems with your phone system.
You are now asking for $100.00 on $89.00 which was paid about 3 weeks late. This is highway robbery and I am not paying.
You can call me at [protected] or email at [protected]@gmail.com

I applied for a credit card from Dubai I finished all the requirements the same day as I wanted the card for my lounge access to my trip to Beirut after 2 weeks from applying. The agent Adil Hilal told me it will take 3-4 working days. After a week no one called I contacted the agent Adil he said oh wanted to call u I need your mini pay slip automatically printed it and gave it to his friend as per his request. Few days after I called again to follow up he said oh they need to call your office to verify your work place I told him but I mentioned to you it is not possible to call my office as I am working with the AUSTRALIAN consulate in Dubai and I mentioned that to him from the beginning and he said no worries in addition my friend applied to the same card and someone visited her in the office to verify and she got her card after 4-5 days max. I was following up all the time and before I left to LEBANON I called the call center and requested for someone to call me as soon as this is a very bad service someone called and I told him I am traveling after 2 days and I still didn't get my card he apologized and suggested to deliver the card to Beirut I was ok with that as I need the lounge access from Beirut more than Dubai. Today it is the 21st August and this was last discussed on 9 August! Mean while I received few calls from Citibank Dubai I could not answer as I updated my number in Lebanon for card delivery I WhatsApp Adil advised the same he said I already updated your number in Beirut, next day I also received a call from Citibank Dubai again advised Adil about that and he said he will follow up. I am traveling on the 30th August and still didn't receive my card that I applied for on 27th July 2018 ! My question is that your service standards and respect to clients? Very disappointing experience don't know if it is your bank or few people working in your bank!

Hi, complaint from Malaysia.

After using CitiDirect for year, I found that your company processing is tooooooooo bad (worse that I ever see).

Your system is not user friendly, and the information provide for the local transaction is confusing and not clear.

This is not the first time I face this problem, I make a local transaction value on 15.08.2018. Authoriser approved on 15.08.2018 around 5.30pm.
Yea, I understand I get the approval late. The transaction cut off should be around 5pm. So fine, I believe I still can get the transaction done on the next working day around morning or afternoon time.

Follow Malaysian National Bank's rule, we got 5 window.
If processing time is 5am, crediting time is 9am~11am
If processing time is 8am, crediting time is 12noon~2pm
If processing time is 11am, crediting time is 3pm~5pm
If processing time is 2pm, crediting time is 6pm~8pm
If processing time is 5pm, crediting time is 9pm~11pm

So, if follow the window, I believe my transaction should process on 5am in the next working day, then my crediting time should be around 9am to 11am.

Yea, Is only I~believe. Actual, Citibank side processed my transaction around 2pm in the next working day. Transaction crediting time became 11pm. It take 29 hour to response.
Which mean, my transaction cannot reach my beneficiary on time. My side need to bear any necessary losses cause to the beneficiary.

It this mean, if the bank officer miss out, then my transaction no need to process?
Is this careless, not professional, behaviour or attitude problem?

I really disappoint to Citibank because this is not the first time I face this king of problem.

- The CitiDirect system is not real time and cannot check either transaction done or not.

- Transaction cannot processed on time and it take more than 24 hour.

- When there is any rejected transaction and Citibank cannot inform the user earlier, it might take a week until the user call then Citibank operator respond.

- Oh ya, my RM is not friendly, first time I yell by a Bank officer. Or should I say command by a bank officer in a high volume.

- Jompay services provide by CitiDirect, transaction failure. Bank side give me a very funny reply. Said "Sorry, Jompay is out of their control, when the transaction rejected, bank side is also don't know." YOu can only check by yourself... Later on, I received a email from bank say, "Sorry, transaction failure due to wrong 'Account Type' chosen, you choose 'Credit Card' and your company is not apply any credit card service with our bank." Hehe... What kind of answer is this? I'm using 'template' to make the transaction, other than, value date, payment amount and reference, nothing I can change. Because I just a maker, approved template I got no right to change any thing. Same template, using first time success, but second time failure. Stupid!

Not all Citibank officer is not friendly, some of them are quite helpful.
But I still feel disappoint and upset to Citibank.
Because I believe Citibank is a huge company, it should have a complete and perfect management. But reality show that it might not perfect in all field.

Kindly please update your quality.

Thank you!

Sent Items
Write
Fw: Greetings from Citibank Home Loans
"DS Pradhan" to you & 1 other(s)
Tue, 14 Aug 2018 21:51:54

Dear Sir/Madam

Regret to inform that I have received the following offer from your Bangalore Office, which I find unethical, unprofessional.

I was offered over phone housing loan at 8.60%pa (TBLR 6.7% + Spread of 1.9%) over phone by your Mr Sudhanshu. I specifically asked mr sudhanshu that whereas tblr would fluctuate your spread should remain the same during the entire period of loan; TO WHICH MR SUDHANSHU AGREED. Accordingly, i asked for proposal in writing, and got the following proposal.

You will find world's finest bank gives ambiguous proposal i.e. not mentioned tblr rate for the period until 31st December, 2018 and specifically state tblr of 6.7 % plus spread of 2.2 % (instead of 1.9%). Why this deviation and / or cheating.

Later on I called Mr Sudhanshu, who told me I should take it or leave it. Is this bank professionally managed or this bank runs on whims and fancies of your executives?

Regards,

Pradhan
[protected]

Stop sending me ridiculous emails! I get about 500 a day about rubbish schemes and stuff I don't care about! Unsubscribe takes me to some monster gulf page! I want to be removed or I will escalate the complaint. Why would anyone bank with such a vile and intrusive marketing department? Awful awful service! I don't even have a bank account in the uae!

I was processing a home morgage with less than 20% down. So I attended a mandatory 1st time home buyers workshop for general information about getting a loan. There I met a CitiBank lender, Sandy Gimenez, NMLS ID: 626518, (Aka Sandolio Gimenez) that a after a very brief talk, mostly pushing his Citibank loans programs, encourage some of us to apply with Citi (he interviewed everyone in that room about income, debts and assets). To make the story short, So I applied, got a prequal and approval. The problem started later when he referred me to his friend a Realtor, Aricides Otero, https://www.realtor.com/realestateagents/Arcides-Otero-PA_Weston_FL_886362_104969227

I told him I would go with my own realtor, but he kept insisting that I use his friend Aricides Otero since he was the only who had knowledge about houses and zip codes that would qualify me for Citibank program " Homerun" where they promise low down payment, no points, and no PMI. I told him that this was a red flag for me that's i would not continue. Also, I have a a score of 820 with no credit card debt and still my interest was being quoted at 4.625 and APR of 4.92XX and with 5% down even though I had at least %10, anyway stay clear of him and perhaps CitiBank. I believe what he was doing is ilegal, don't have the time to find out. Stay clear of doing business with him.

I have been trying to communicate with your office regarding funds that I have in my checking account, offices located in Australia and I haven't heard back. I am to the point to hire an attorney and file a legal complaint.

I want my money back since your bank is not longer operating in Australia, the funds are over $1, 000.00.

I am expecting a response in the next 7 business days, or a refund check for the full amount.