Citibank
Reviews and Complaints

My credit card with Citibank UAE,

Statement of March shows the outstanding amount is : AED -7791.21

I've raised a request through email on 30 Mar According to my credit card monthly statement Outstanding balance: AED -7791.21 and requested to refund the excess amount to my bank account.

I've received an email from customer service informing that my request of ref no "[protected]" is under process.

I've submitted requested documents on 22 April.

I've get a request on 10 May to submit additional documents which done on 17 May.

I've sent a follow up email on 28 May

I've been requested to provide my contact details which had been provided on 11 June.

I've sent an escalation email on 23 June with no response on my follow up emails or calls.

My request is raised for more than 4 months with no resolution, my excess amount of 7791.21 not refunded for that duration.

I recently opened 2 disputes with Citibank regarding Professional Moving and Storage. I asked for a reversal of the deposits of $300 and $717.08 that I gave to the moving company due to the fact that they did not provide the service they contracted for. The move dates were supposed to be June 28th or 29th. Once the moving company got my deposits, they would not communicate. The one time I got through the man told me he had a call in to the driver and would call me right back. After no phone calls for 2 days regarding if they were going to show, the 2 men show up at 6 PM on the 29th. The man immediately begins trying to get me to sign manifest papers even though he had not compared my goods to the list. He starts telling me how much more the weight will be, the cost of blankets will be, and that my furniture needs crating. These are all items the moving company had said on their contract that I was not supposed to allow, not to sign anything and that I was to contact their customer service immediately to handle this. This man was also making these decisions without comparing my furniture to the list I had made with Professional Moving and Storage and he had not even looked at my furniture yet. When I finally realized this was an obvious scam I called the 2 customer service numbers repeatedly but of course no one answered. They had not communicated since they took my deposits so why would they answer now. How was I to resolve this with customer service as requested if no one answers. Not knowing what to do at this point, I told the men to get off my property. I could not see any other way to handle that situation. What person would have sent their goods with 2 men that showed up at the last hour in a box truck, refusing to speak my language except to say sign this and pay me more money. The older man asked to use our bathroom and stayed forever smoking, The room stunk of smoke. The younger man kept grabbing his crotch until mu husband requested he stop. Again I ask who in their right mind would have sent their goods with these men? I was sure I would never see my goods again. Especially if customer service refused to pick up.

Now Citibank is siding with Professional Moving and Storage. They are saying I have not provided documentation proving that the service was not provided? How do I document that? I called immediately for assistance. Who in their right mind would have continued that process with the movers? I can not document something that was happening in real time. I feel justified in sending someone away that was trying to steal from me. I have no idea how to prove that customer service would not assist me. I requested that the moving company return my deposits, but of course there was no response to that.

Citibank's handling of this issue has been awful. I receive email communication days after it has shown on their site. By then I have limited time to respond. I have provided the receipts for my deposits. I have detailed the transactions with the moving company from start to finish. I have no way to prove the calls. My order has been shut down on Professional Moving and Storage's site so I can not pull the details back up. It now says to call customer service. Isn't that funny? This company has it all worked out. They communicate only through internet. They do not provide the contract via email; only by accessing their site. Then they shut it down so you can not get back to it. They will not answer phones.

I will admit that I was an idiot to have contracted with this company, but I would have thought Citibank to stand by me on this. I have done everything I can to prove that this company did not fulfill their contract and had perfected their scam. I simply want the deposits reversed. I have never had a dispute before. This is not something I would pursue if I did not feel passionate about my stand on this.

I closed my Sears Mastercard several years ago and cut up my card. I have been banking online with paperless statements to pay off the balance. The interest rate is 25%. I decided to open a new CC with 0% interest rate and transfer this Sears balance to the new card so I could get it paid off. When I got online to get my account number, only the last 4 digits were available. I called customer service to get my number and they refused. They wanted to know if I was doing a balance transfer and I told her it was none of her business, but it was my account and I needed the entire number. She said she couldn't give it to me. I asked to speak with a manager who also refused to give me my account number. I asked for it to be mailed to me and she wouldn't do that either. I asked her how I could get that information and she said I couldn't. Wow! I told her I would never do business with Citibank again. I manage to rifle through some old financial paper and come up with an old statement that had the number on it and got the balance transfer approved. How is it even legal for them to refuse me access to my own account number? Hacked me off. 😡

Today Friday August 3rd 2018 about 2PM I was given a list of branches that cash CITI checks. I have no checking but do have credit cards. I have been through the verification process which was smooth and effortless at 96th & Broadway NY NY where I simply present ID, am asked my social and what my current occupation is.

I arrived approximately 3PM at one of the branches on 72nd St & 3rd Ave NY NY I was not put through the verification process and was treated rudely by a lady who claimed she is an assistant manager named Irene Buntin. I explained that perhaps the 96th Street branch could guide her or clarify any confusion. When I asked her why this was an issue and could she just call to verify. I had my ID and the check and was expecting the usual process. She said AND I QUOTE "Because I don't want to." and walked away. I had asked her prior who her manager was. She said Arthur Lucien who was not in that day.

The teller was nice enough to give me the number to customer service where I said I would be filing a formal complaint.

I would like to add that I saw no name tag on Miss Buntin. I found her manner rude and ignorant and not the qualities that someone dealing with the finances of another should have. Might I add that the check amount is for $297.34 and from CITI.

P.S.: the below email was previously sent to [protected]@vathanagul.com but NO ONE replied me yet.

To whom it may concern,
My name is Yongsok Lim and I am a card holder of Citibank Preferred Credit Card.
And I am writing this email regarding one of the privileges of my credit card which is the High Tea Service.

I have been using this card for 2 years now and I tried booking the service before but as it was fully booked I never had a chance to use it and I didn't try much to try book either ways.

However recently I wanted to try use this service and have been checking the website often for the past few days for a booking. (https://www.vthgservice.com)

But had no success at all. EVERY SINGLE day it shows FULL FULL FULL.
I clearly understand that this service is limited to 100people monthly on a first come first serve basis but is this service REALLY being provided?

Reason I am asking is because I checked the webiste on:
July 22nd: shows fully booked until August 27th
July 23rd: shows fully booked until August 28th
July 24th: checked at 08:00am but shows already full the next day August 29th..
And today shows full again until august 30th...

Understand that it is first come first serve...
So my question is: What time is the "refresh" time for the availability of the next day?

Is it at midnight 00:00 hours?
If so on July 24th I checked at 08:00 and August 29th was already full...
Means there are people who books for the High tea set between 00:00 and 08:00?

So at the moment August 31st is still not able to book. If I check TODAY at 00:00hours it will be possible to book for 31st August?

If not... I dont understand the logic of this booking system...
And I really wonder if this service is really available for the card holders or if it is
just used to advertise the privileges.

Not only the high tea but for the hotel dinner as well.
BOTH ARE IMPOSSIBLE TO BOOK.

Please do not give simple replies such as:
"sorry but it is first come first serve so you need book fast"
Because I think I am being VERY CLEAR about what I mean in this email.

So can you CONFIRM to me that that if I want to book I should standby in the website
at 23:59 and the booking will be available? IF NOT... then how should I book for those
prvileges that I am entiitle to?

Thank you

Dear Sir/Madam,
I am currently in a transaction involving the sale of my timeshare in Mexico which I have come to believe is a scam. I have unfortunately paid amounts towards this transaction already but now that I am being ask to pay more I have come to realization that this is indeed a scam. I am being asked to transfer funds to an account in Mexico through Citibank, the Mexican Bank's correspondent bank.

American Banks through which these transaction are being transferred should be taking some kind of responsibility as it seems these Mexican Banks are conducting business for criminal elements in Mexico who are scamming money out of American citizens and are using American banks such as Citibank to conduct these nefarious activities.

The following is the instructions I have been given to transfer the funds.
CITIBANK NA - [protected] swift CITIUS33
Bene bank CIBANCO SA swift CIMXMXMM
ffc GRUPO BANSISA SA DE CV
act no. [protected].

I am hereby requesting that CITIBANK look into this bank and the payments that are being made through this bank and this account.

I can provide copy of other documents received from the Mexican counterpart upon request.

I am sincerely yours,
Sonia Earle email- [protected]@gmail.com
259-52 149th Avenue
Rosedale Queens
New York 11422

I tried to open and account on line, I get through all my personal details and the online system shuts down. Not a good feeling to have all that personal info possibly hanging out there. So I called the 800 number and the lady told me it was not available in Missouri, but it was right on the post card that I received. She said she would have a supervisor give me a call. That never happened. I then called on July 14th, "called in" to open the account. The guy took all my information and I gave him my routing number and account to pull $200, 000.00 out of my US Bank account. That never happened. I called on July 24th and just then for the first time they tell me I need to send in my drivers license and utility bills. I do that and the money still isn't pulled from my account. Now I just hung up with a supervisor and she keeps asking was this opened at a branch. It wasn't, but she cannot pull up info as it show from a branch. Never had a harder time trying to open an account and deposit $200, 000.00. If Citi does not have an onboarding process figured out by now...I just don't know what to say. Just pitiful

I am writing this letter of complaint to inform Citibank as to why I will be canceling my Thank You Preferred card (2541).
My prior card (1580) had unauthorized charges of $301.00 on March 6th, 2018 for a Delta flight and $17.31 for Priceline, both of which I disputed and my account was credited. This should have been the end of the disputed charges and I saw the credit on my April statement .
I then noticed on my June statement (current card 2541) that I received credits for 2 Delta flights for $860.61 and 240.40, neither of which I had disputed. I called the Dispute Center on 6/22 and asked that the money be replaced as a charge because I did not dispute these charges.
I then noticed that Expedia had cancelled my $860 flight to Europe because of the mistake that Citibank made by removing charges I did not dispute.
After hours on the phone with Delta and Expedia, I was finally able to get on a flight to Europe--but now for $1179 which was $318.39 MORE than my original flight which Citibank mistakenly canceled and I was unable to get on the same flight as my traveling companion, leaving me with a 13 hour flight alone from Europe. I had to then change the flight from JFK to Tampa as well, which now makes me take a Taxi to my destination because I am arriving so late.
This may not seem so severe to you, but because of these two charges which were never in dispute, I have had many hours of unnecessary distress and worry as well as extra charges for my ticket.
I did call and make a formal complaint and the supervisor at the time, Eric Diaz was very courteous and promised to relay my complaint to his superiors. However, since I have heard nothing from anyone about this error, I will be canceling my card and filing a formal complaint with the Consumer Protection Agency and the Better Business Bureau.
Laura Davis
[protected]@yahoo.com

The foreign customer service representatives for Citibank credit card refuse to activate our
credit card. The foreign customer service representatives do not speak nor understand
english and read from a script that does not answer your questions. When confronted with
their lack of english language skills they simply hang up the phone. Citibank needs to be
fined another $ 770 million dollars for their continued credit card fraud, SCAMS. They
issued my spouse and I ( joint account as authorized user ). Both cards have the exact same
account number and security code. We called to activate and the foreign representatives
were unable to activate. They tried to send text to both our phones as listed when we
applied but the said there system would not allow it. I tried to activate online but their
website was not functioning properly. We told the foreign representatives to close the
account but they refused to close account. HORRIBLE foreign customer service or I should
say that Citibank is committing consumer fraud by BAIT AND SWITCH tactics by issuing
credit cards only to not activate them. We received the welcome kit in the U. S. Mail as well
as an email congratulating us that we are now members of Citibank thank you preferred
credit card. Citibank is corrupt and a complete joke. As soon as we pay off the Macy's credit
card we will close it since Citibank has something to do with it. Also, we no longer shop at
Costco since Citibank screwed up their credit cards. Please fine Citibank another $ 770
million dollars.

My name is Stefan Simkovics and have an account with HSBC in the US. I completed an online wire transfer from the US to MEINL Bank in Vienna/ Austria. After 3 weeks, endless mail and chats, the transferred funds reappeared back on my US Account. Reason: Citibank which is the Bank to process the transfer returned the funds because of INTERNAL POLICY! HSBC can not garantie any futur transfers and can not explain WHY as apparently INTERNAL POLICY will not disclosed. Please be so kind and help me with problematic and aggravating situation.
Thank you and kind regards,
Stefan Simkovics
Mobile + [protected]
[protected]@gmail.com

Today I have received an email and notification in my cellphone about a transaction I've never done on July 30, 2018 with Cebu Air IPG. I called citibank and told them about this transaction, but according to the citibank operator I have to make a personal report.
So, please Cancell a transaction using Master Card Citibank, xxxx 7398 (name in the card is Tulus Humintar).

I cannot activate the card. They claim a fraud alert was placed on the account with a zero dollar balance. I called twice and got handed off like a football to another person. I guess you just issue cards to look at and don't expect anyone to use them. I tried making a purchase on the old card which does not expire until the end of July 2018 and it was declined.

We are going cancel this card FOREVER.

Today I went to the Fifth Ave. and 37th street branch to enquire about rate and promotional rate for the savings accounts. My concern was a very low rate on my existing savings account. The branch person directed me to a personal banker (Thomas P. mcDonnell, NMLS IS 1547015) to discuss my situation. Right from the start this person talked me down and tried to convinced me that Citi rates are competitive (where obviously 6bps rate when the Fed is at 2% is not). He didn't try to talk about existing promotion and just said that i could close my account if not happy...which i did. His attitude is unacceptable, his arrogance was the worst, he probably forgot who the customer was. I am a long time international Citibank customer and they have lost me because of this arrogant young man. Happy to be contacted for details.

I am extremely disappointed with the service i received today July 24th 2018 2:05pm today at the CITIbank located in Lynbrook, Long Island, NY.

I went to cash a personal cheque at that branch and the service from the cashier was very inexcusable and unprofessional to say the least, I presented my ID and the cheque to be cash, the cashier decided to look at me then the cheque about 4 times before then asking me for proof of my address, which i have never done before seeing i am a non-client to the bank, i only have to on many occasions just write my address on the paper they provided and my number from other branches.

The cashier called another cashier and after reviewing the account, notes on the account indicated that i had changed cheques from that account before but still, she refused to changed the cheque, she waiting about 3mins looking at the account still, then got up from her post when in the back of the office then returned and told me that, they dont change personal cheques for that amount of money and also that the payto column writing does not match the other hand writing on the cheque so go back to the person that wrote the cheque and get them to write yet another cheque but with all the same hand written,

I left the bank, called the client that wrote me the cheque to clarify if anyone from the bank called to verify the cheque so it would have been approved and changed without incident, the client told me no one called from the bank, i decided then to call back the CitiBank in lynbrook to speak to a manager or a supervisor to explain to me why if previous cheque written to me with my name in the pay to line and they reminding parts of the cheque has already been sign by my client have been verified and change without all this runaround, why the hassle at this lynbrook location, that was my biggest mistake the supposed to be supervisor i was placed to explain my grievance too, ignored all i was trying to say, over talked me and to make matters worse decided to laugh while trying not to be listening to and even place the phone out of her hand while i tried explaining myself to her.
All that cashier needed to do, was to call the person on the cheque like what have been done in the past at other branches, speak to the person to verify that the cheque and all information was true and not fraudulent and asked any questions she had to validate it before cashing it, she did none of these things and the purpose of the cheque being written to be was to purchase equipment for the client to start a job for them.

If this is truly the way that Citibank in lynbrook has been taught to handle non-client customers this is one branch i will never be going to again and taking this matter further as the treatment i receieved was uncalled for and extremely unprofessional even after i called back and tried to get better clarity on the situation which occured in the bank,

citicard has sent me repeatedly" act now before its too late"preselected offers. actually have 3 in last 3 months.so after much hesitation I decided to apply . only to be denied therefore lowering my credit score by increasing my hard inquiries! I have been trying to improve my credit score 648 right now, not lower it! thanks a bunch Citicard .why bother sending these?

On 07/14 my wife Yulia Loginova applied on CitiBank account in San Pablo CA branch. There was some question about her Permanent resident status and Citi manager (first name Florina) wanted to submit Yulia's documents to Central office for acceptance. Florina promised to reply ASAP. She called me back on Monday (07/16) and mentioned that the answer was not ready. No communication since. I called twice to the San Pablo branch this morning (07/18) and each time clerk promised me to call back. Never happened.
If Citi wants to refuse her application I will be glad to know the reason. And understand why clerks from this branch do tot keep promise to reply. I have to involve third party for this dispute because Citibank doesn't communicate.

I have rollover IRA with Citibank RPS in San Antonio, Texas. Since June 11, 2018 sent via certified letter corresponding closure of the account and check sent. I returned to USA from deployment; discover on July 6, 2018 no check was sent. On July 9 Spoke with several employees mainly female all alleging "do not speak any English or very little English and could not help me."

More so spoke with male supervisors could not help; only relief cam from female, supervisor who expedited my request for payment over a week ago but still have not received a check. It appears each time my request was made to expedite the predominantly Hispanic workforce or employees delayed the payment, alleging documents not legible, can no hear you on the phone, do not speak any English, laundry lists of alibis to numerous to mention . I have escalated to corporate my complaints with police report Citi "improperly withholding" funds is retaliatory conduct.

On May 22, called Citibank due to possible fraud in my account. After speaking to dispute department they blocked card and opened an investigation. After doing more research on my end I realized this was an error on my part so within 15 minutes I contacted disputed team back and cancelled my dispute. This was a transaction I made for reservation to hotel. I was told disputes will be cancelled but new card had to be re issued. At this point I assumed and was assured by the bank that there would no longer Be any issues. On Friday, May 25 my account was debited for my reservation and assumed all was well. On Tuesday, May 29 my account was credited back. I then received a call from the hotel I was staying at saying the bank asked for a charge back. I called the bank again and told them the situation I was told that I should call the hotel back and provide the new card number as the funds were sent back to my account. On June 11 the funds were deducted from my account and thought all is well. Then in June 15th another debit for the amount was taken from my account. I called th bank back and then spoke to supervisor josh whom seem to get it and reopened my investigation as the funds were linked to the other card but both cards are from the same account. I was again assured at this time that all was well and the the investigation was reopened. We even contacted the hotel and they advised that yes they see two deposits for me. I was given a provisional credit on June 20 and was assured that all was taken care of again. Then here we are now in July and the funds were then again debited from my account. During this time I spoke to numerous supervisors first Mihca whom was extremely rude and did not want to listen to my situation. At this point I was frustrated and spent over and hour trying to explain to here the situation. I had to force her to listen and tell her about herself having to use curse words because she was adamant that she was correct and I was not due anything. I made her call the hotel and they too said they have two deposits from me. One from the first card and second from the new card. I filed a formal complaint about her because she too promised and assured me she would follow through. I called her numerous times and the associate assisting me told me that she would call me back in 30 minutes. And never did. She never called the merchant because I called them directly to confirm and they said she never followed through. I spoke to josh whom seemed like he understood but a month later I'm still battling this issue. I spoke to another supervisor Cristina who too promised and assured me she will follow through and call me back with updates. That never happened. I spoke to supervisor Lourdes today and she put me on hold to speak to Cristina and then hung up on me after she too would hand hold the situation and follow up. Not a call back. Lastly I spoke to anither supervisor Ella who too said she is in contact with Josh, Cristina and the disputed department on getting my situation resolved and let's see if she follows through. This has been an ongoing situation that has been occurring since May 22. I have a mortgage payment that is in process and with their error it puts me in the negative. Absolute disappointment, the worse follow through and customer service. This has been a nightmare.

me and my business partner traveled from europe to california to open our corporate account in citi bank. we visited a branch in sherman oaks twice in may 2018 to open our corporate account for [removed], our us edtech company.
we provided all the required materials to lucie derohanessian, a citi bank employee, a banker. we were ensured all was good by lucie [removed] and left for europe
since then our emails and phone calls to lucie [removed] and the branch have been ignored and the importance of the account opening was totally disregaded.
we request the account opening as soon as possible. all the information provided by us to lucie could be verified via yellowpages.com as lucie requested. would you be so kind and help us finish the account opening, please? we have been kept in the dark for more than a month now. thank you so much. have a great day. looking forward to hearing from you soon. [removed]

This is me Rohis Sangroula. Actually, I have a account in Citibank, both debit and credit. But, since I was unaware about the monthly minimum payment due. So, I couldn't pay the due on time. I thought within a year I have to pay all the amount, but I was so totally wrong, which I didn't realize before.And, now the minimum payment I have to pay is around 270$, which is way too much, though I'll pay it some time later before due date. But, for now can you please reconsider about the minimum payment due, I don't have any other complaints but this. So, I would be really happy and satisfied if you only reconsider it and give me a chance to prove myself.
Thank you,