Menu
For Business Write a review File a complaint
CitiFinancial Servicing

CitiFinancial Servicing review: Reneges on payoff agreement 93

C
Author of the review
3:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

After reading info on this website, my3cents.com, /link removed/ and the recent lawsuit settled in California I was concerned about Citi.

I am retired and unemployed. I attempted to negotiate a payoff offer with Citi a few months ago. It didn't happen because I asked to speak with a manager and he was so rude and condescending I gave up.

I tried again recently. I talked with a Ms Nolan (she was the third person I talked to; I asked to speak to someone who can make a decision.) We agreed upon a payoff amount and she gave me a due date. I asked her to fax me a confirmation (having read that Citi had received a final payoff, then demanded more money). I waited over an hour; no fax. I called back and got a person who identified herself as the "answering service". I left a msg with her for Ms Nolan that the fax is ready. Feeling uneasy, I typed my own confirmation and faxed it. I think it is strange that the fax number on my fax receipt is 2677772 and not the fax number I dialed as shown on their website.

Over an hour later I called again. Spoke to a Ms Strickland and went through the entire scenario again. She told me Ms Nolan didn't complete the "settlement macro". (This is not my problem.) She said their department doesn't send confirmations until after the payoff is made. (they need to tell Ms. Nolan) Then she asked me what do I plan to do if this is not accepted? I told her it is already accepted and I have a due date. Then she said, "oh, the manager had accepted it, he was just waiting for the "macro" to be completed." I was asked to call back in two days.

I called back in two days and Ms Strickland told me they are not accepting any more settlements and I would have to pay the full amount or do an amendment (to stretch out payments). I told her this is not right because I have an agreement and I do not intend to prolong my relationship with Citi. The call ended with me telling her this is why Citi is in so much trouble. . . you pay when you don't treat people right.

I am not protesting the mounds of interest I have paid; that was my mistake. I am protesting the way companies such as this play with people's lives and jerk them around. I don't know if it is incompetence or dishonesty, but whatever it is, it is out of control.

I filed a complaint with the FTC because Citi and its representatives cannot be trusted.

Update by Carless
Feb 23, 2010 8:50 am EST

I have concluded that there is a conspiracy to ensure that middle and low income Americans never OWN ANYTHING! One of the problems is that no one cares about the fate of Americans because these companies are not run by Americans. I guess they haven't heard the trite expression, "When America gets a cold, everybody sneezes." I hope if anyone is considering Citixxxx, they will read some of this info before proceeding:
creditsuit.org
pissedconsumer.org
/link removed/
complaints board.com
my3cents.com
/link removed/
yelp.com
topix.com
business insider.com
rateitall.com
innercitypress.org/citi
californiarepossessionlaw.com [class action lawsuit April 2017]
consumer affairs.com/finance/citibank.htm
Article: MSN’s Customer Service Hall of Shame for 2017

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

93 comments
Add a comment
andre b.
andre b.
Greenville, US
Jul 29, 2010 9:01 pm EDT

if u knew i had bad credit why u give the damn loan

A
A
ARROWOOD
Porsperity, US
Aug 23, 2010 11:31 am EDT

I GOT MY CAR REPOD AND TRYING TO GET IT BACK. IT HAS BEEN A WEEK TRYING TO GET IN TOUCH WITH THE REDEMPTION DEPARTMENT AND I HAVE LEFT ACCOUNT NUMBERS AND PHONE NUMBERS FOR THEM TO CALL BACK BECUASE I CAN'T HOLD FOR THIRTY MINUTES. AFTER NUMBEROUS OF MESSAGES I REALLY DON'T THINK THEY INTEND TO CALL BACK. IM SURE THEY ARE NOT BACKED UP FOR WEEKS ON THE TELEPHONE

M
M
michael and clarissa gillen
telford, US
Aug 27, 2010 10:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought my car 2 years ago for 15500 i have paid on it for 2 years 9200.00 and my husband was laid off in oct 2017 and we have struggles we have been promised lower pay payments would mail paperwork never recieved we was promised deferments and they was put back on they just repo it and we call next morning and was told had to call another number that dosent answer i called 4 times held for a hour 15 min, then 45 min then 1.45 min and 2hours and 9 min each time left a message and the recording says hold may be 30 mins or longer and will call back within 24 hours it has been 48 and no call back was told my payoff is 15300.00 what the hell have i pd 9200.00 on they dont want to help anyone but they sure took government money to bail them out what can i do .

G
G
Glenn Sankoh
Greensboro, US
Sep 06, 2010 2:14 pm EDT

This company has a reputation of constant harassment even if you make an arrangement to make a late payment on auto loans with late fee charges. They usually blame their electronic communication devices which people have to talk to without feed back or asking the right question in order to get the right answers for some issues that a machine can't answer. some of those annoying and harassing calls comes in late at nights and between 7 and 8 mornings. I work nights and sleep in the day time due to job schedule change. I explained the situation and firmly emphercised that no one should call my house at that time of the day when I am just about to sleep. If I don't sleep as required by nature my job will be on line since employers do not tolerate employees to sleep on the job..especially when you work as part of law enforcement.

September 6, 2017. I made my payment through phone with my ATM card. I attempted to talk to some one in order to up date my account to no avail. All their communication telephone lines are electronically programmed and limited to what they recorded for you to hear and don't ask questions. How can some one resolve issues or problems when you are barred from talking to real people? What kind of business is this who can't serve their customers right? May be, BBB will be the best answer including the FCC. I need some answers why, Why, Why all this mistreatment?

B
B
behalf of sharon quinn
Plymouth, US
Sep 15, 2010 9:21 am EDT

I am writing on behalf of my mother. I had mentioned to her just last week that I saw something about citi financial auto on google while I was checking out my own issues with a citibank credit card. My mother has informed me that she made an agreement with citi auto to pay her past due bill and they would rewrite her loan giving her a lower interest rate and in turn lowering her payment. She complied. Curious as to what her new payments would be she calls them. Only to find out they now have a third party servicer Santander Consumer USA Inc. Still owned by CitiFinancial Auto. She was transferred to a customer service rep that informed her they don't provide the service that was promised. She put all her funds out there just to be scammed into payment before they switched over. Now her plans for h.r rebudget are soiled. This has caused enormous stress on my mother. Also she took the original loan for $23297.93 has been paying for 4 1/2 years and still owes $17418.75 its not due to mature until 3/18/2017. Her interest rate must have been outrageous and if they had rewritten her she would more than likely enter into a new 6year agreement on the $17418.75 at another high interest rate. Like the other complaint never ending . Please contact my mom if she can be helped with this .

AuntieM
AuntieM
US
Sep 24, 2010 8:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Santander gave me an answer on their amendment rules which they call a "loan modification" - they said that their rules are different and do not go by Citifinancial's rules. So whatever Citifiancial us, no longer applies. I'm going to contact consumer affairs first thing Monday. IMO, they figure people who can't afford their current auto payment, can't afford to get an attorney and fight them on their dishonest practice. If we could, we wouldn't be asking for an amendment or "loan modification" in the first place.

AuntieM
AuntieM
US
Sep 24, 2010 8:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

BTW..so sorry for all my type o's that I have on here. I have been ran through the ringer with this company for a year now. They have been constantly leading me along and make promises all the while screwing my credit up to where now I can not get a loan with another company. My credit score dropped big time because of them. Telling me to be late on my car payments so I could qualify, then turning it around and wanting all of the lates up to date to qualify, then back to needing to be late to qualify - on and on and on.
All I can say to anyone suffering a similar is to report to the BBB and consumer affairs and you might even need to get a lawyer.
And don't fall for one of those independent loan modification companies. They will want at least $300 just to right up legal documents that have no guarantee of working. We'd have better luck with a class action.

D
D
desertfox
US
Oct 04, 2010 12:45 pm EDT

BEWARE.
Citifinancialauto now has switched over to Santander to service their auto loan accounts. I can never get through to anyone at Santander. I just get recordering saying they have no record of my new account number with Santander even though they deducted another car payment from my account on September 17, 2017 under the new account number and this was after my car loan with Citifinancial auto had been paid off as my car was traded in to a dealer. Count me in on the class action lawsuit.

D
D
dre dog
Goose Creek, US
Oct 08, 2010 10:05 pm EDT

i gave my 2017 dodge mini van back in chapter 13 bankruptcy.citifinancial claimed in court that i had borrowed 24, 999 when in fact i borrowed 15, 800 .24, 999 would of been the pay off if i would of kept the van and through citifinancial at the current finance charge but they even got the van back sold the van and got that money and the monay i paid them till i gave it back in the bank ruptcy and marked it on my credit report as me owing them 24, 999 and made it look like that is how much i borrowed instead if the 15, 800

M
M
mbelcher
Landover, US
Oct 13, 2010 12:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was paying my auto payment and sometimes late. I requested a payoff and was surprised as to the amount. I pulled an account history and found out they were adding insurance premiums to my balance which increased my payoff. There were times I did not have insurance and I was paying to the insurance company a separate amount for it and also paying my loan. Is it legal for them in Maryland to add to my loan amount thousands of dollars for insurance?

V
V
very pissed5206
effingham, US
Nov 20, 2010 2:38 am EST
Verified customer This complaint was posted by a verified customer. Learn more

we only have three payments left never late and they sold our account to another company and now that company wants us to pay it all at one time...very unfair..very poor practice..also since like its be forever paying

R
R
rubin caulder
US
Feb 25, 2011 9:33 pm EST

if u can find a lawyer to sue them let me know rjcaulder@hotmail.com

S
S
Skunker
Calgary, CA
Jun 18, 2011 4:56 pm EDT

The worst thing with Citi is they lump the insurance into the loan, so not only are you paying for the insurance (which then refuses to pay for an unemployment claim), but then you pay close to double for the insurance with the interest.

  1. CitiFinancial Servicing Contacts

  2. CitiFinancial Servicing phone numbers
    +1 (800) 922-6235
    +1 (800) 922-6235
    Click up if you have successfully reached CitiFinancial Servicing by calling +1 (800) 922-6235 phone number 0 0 users reported that they have successfully reached CitiFinancial Servicing by calling +1 (800) 922-6235 phone number Click down if you have unsuccessfully reached CitiFinancial Servicing by calling +1 (800) 922-6235 phone number 0 0 users reported that they have UNsuccessfully reached CitiFinancial Servicing by calling +1 (800) 922-6235 phone number
    +1 (877) 276-5550
    +1 (877) 276-5550
    Click up if you have successfully reached CitiFinancial Servicing by calling +1 (877) 276-5550 phone number 0 0 users reported that they have successfully reached CitiFinancial Servicing by calling +1 (877) 276-5550 phone number Click down if you have unsuccessfully reached CitiFinancial Servicing by calling +1 (877) 276-5550 phone number 0 0 users reported that they have UNsuccessfully reached CitiFinancial Servicing by calling +1 (877) 276-5550 phone number
  3. CitiFinancial Servicing emails
  4. CitiFinancial Servicing address
    6400 Las Colinas Blvd., Mail Stop CC2-109, Irving, Texas, 75039, United States
  5. CitiFinancial Servicing social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
  7. View all CitiFinancial Servicing contacts