City of Buford
Reviews and Complaints

I would like to know why is the gas price so high and why does the city have a monopoly in the gas distribution towards the customers?

Why aren't we allowed to chose the gas provider as long as there are way lower prices in the area like 0.62/therm than 1.22/therm (this is how much we pay)?

Why is this abuse going on?

Why don't you provide the customers with accurate and detailed bills?

Why and who is allowing the RIPP OFF the people of Buford?

I am expecting a positive solution to this disastrous situation, or else I will lawyer up and see you in court!

The $235.00 "deposit" charged is misleading. Consider it a "extra profit" for the city if truth be told. They have no intention of refunding the deposit ever. They say if your check is received and posted exactly on time each and every month for (24) months you will get a refund. Well, the first time I called it was (12) months, now it's (24) months. I use bill pay through may bank and can't help it if the USPS delivers the mail a day late when it is sent to pay and arrive on or before the due date. MANY times I have paid early, even weeks before the due date. But no, if the mail arrives one day late, they see only that. Not the MANY times the bill was paid early. Their policy is designed to never act in good faith. Why we have to deal with these people and not select a more customer service friendly utility is amazing. They are not telling the public the truth and their billing personnel are unsympathetic.

City of Buford gas requires a $235.00 deposit for any customer signing up for new service or moving into their service area. This is an exorbitant amount, and it applies regardless of the customer's prior credit or history with their company. Even customer's in AGL's service area who can't get credit to have gas service with a marketer are only subject to a $150 deposit, which is refundable after 6 months of timely payments. City of Buford gas is our only option in our new neighborhood - please end this unfair and ridiculous business practice!

I have been a customer in great standing with City of Buford Gas for 13 years. I called today to transfer my service to a new address. I was told there would be a $235.00 deposit added to my first bill and there was no way to waive this fee. I thought I would check other companies for a different service provider. I found that there is not another one for my area so I am stuck paying this deposit. This is an unfair practice to loyal customers that have always paid their bill with this company. And it is unbelievable in this day and time that there is not another option. There is no competition for this company and they know it so they can charge whatever they can get away with! Back in 2012 there were so many complaints that the state purposed making changes in deposit requirements with gas companies and many complaints were against Buford for this practice. This may be legal but it sure is NOT fair to those that are stuck in this situation.