Cleverbridge’s earns a 2.4-star rating from 238 reviews, showing that the majority of clients are somewhat dissatisfied with e-commerce solutions.
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unauthorised fees
A totlal of Au$ 29.95 was chrged withoput permission from my personal bank account, shall take matter further!
The complaint has been investigated and resolved to the customer’s satisfaction.
unauthorized charge
Last year, i bought this remote access software (Reg Clean Pro) on 02/09/2011. This purchase were unrenewable. But today, while checking my bank statement i found : 02/09/2012 - Systweak- KOELN - € 23, 74. Adjust please. Thank you.
The complaint has been investigated and resolved to the customer’s satisfaction.
charged more than authorized
Was supposed to be charged 29.95 and my debit card was actually charged 49.95. Would like to have the 20.00 credited by to my debit card.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi there my name is Alex
I too have been overcharged by clever bridge.net which on my invoice states a charge of originally $39.95 that was slashed by a dollar to $38.95. However I have been charged more than what the invoice proposes and have been charged $47.33c which is $8.38c more than it should. I know this amount is small, but to me its not about the value that was taken but more the fact that a principle of providing a service/product for a specific sales cost, and also the law. I feel I have been unjustly overcharged can anyone help. Thanks
Alex
multiple bill of one (1) product
Please correct and reimburse my payment for DIVX product as I am being billed erroneously per reference numbers: [protected], [protected], [protected], [protected], [protected] and [protected].
Please be informed that I am willing to pay one(1) order of DIVX product.
Thank you !
EFREN L. ALVAREZ
City Mayor and Founder
Science City of Munoz
Nueva Ecija, Philippines 3119
FileViewPro authorization key doesn't work
I copied and pasted the activation key as well as enter it manually about 20 times now and it keeps telling me that my activation code is invalid. My key for Winsweeper worked, but the one for the program I really need doesn't.
I contacted Solusoft via email with no success. When I go to the site it says on the side that Joseph S. is assigned and will contact me. Well, I am still waiting and the phone number given is not in service.
Hope someone can help.
unauthorised $29.95 charged my amex
I bought an AVG security system a couple of days ago. My bank account was charged the $29.95. I have paid the advertised amount. However, when I installed the software, I neglected to get the key number (my fault), but there was a telephone number to call for assistance. I called the number and explained my problem to the Indian rep who handled the call. He attempted to give me several keys but none worked. After consulting with a superior he informed me my computer had crashed and that they (Systweak?) could fix everything happily ever after for about $350.00. After authorizing Systweak, I changed my mind, realizing $350 was an outrageous amount. I cancellled payment with my bank and today my computer was "locked." I managed to turn everything on after unplugging the equipment and restarting. I am unhappy with Systweak. I want nothing to do with them. Nor do I want the AVG program I''ve already paid for, although I have yet to get a key to activate. I WANT MY $29.95 REFUNDED! Please advise.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Wilson and Richard
I'm afraid AVG Security is not our product, however, if you have purchased one of our products and do not intend to use, please provide us your order details here including reference no. and your email address with which you have registered with us or also you can submit your refund request at support.systweak.com along with your order details, we will process a refund of your purchase immediately.
Regards,
Systweak Software
unauthorized charge on my checking accout
I have not purchased anything online in a while, but found a Unautherized Charge to my Checking Acct for $14.95. I'm a disable veteran on a very strict budget and this charge will overdraft my acct.
Read full review of Cleverbridge and 2 commentsunauthorized charge on credit card
On 4/28/12 your company charged my credit card for 14.97. Other than your name, no other identifying information for the charge was available.
I would like to know what company and what purchase was made.
I see that you've already had complaints of this sort in the past. It would be helpful to the customers to avoid having this confusion in the future.
I look forward to to hearing from you as soon as possible.
Les Russell
[protected]@gmail.com
The complaint has been investigated and resolved to the customer’s satisfaction.
I have noted a debit for $65.58 off my American Express Credit card, which I did not authorise. There is also a $1.29 international transfer fee 276 debit, off the same card. (date 14 November 2013).
I did not authorise this purchase.
Please can you assist me in recovering my funds (or putting me in touch with the correct authorities).
Dear Customer,
cleverbridge is the e-commerce partner for a number of online businesses and therefore our name appears on credit card statements in place of the company from whom you purchased the product. Please note that without more significant information we cannot locate any orders that have been placed in our system at this time. At this point we kindly ask that you contact us in order for us to locate any orders in our system and assist you with your inquiry.
You may access our contact info at:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support Team
credit card charge
Unauthorized charge on credit card 13/03/12 for $35.64 US Dollars - How can I stop or reclaim payment?
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Richard,
cleverbridge is the e-commerce partner for a number of online businesses and therefore our name appears on credit card statements in place of the company from whom you purchased the product. Please note that without more significant information we cannot locate any orders that have been placed in our system at this time. At this point we kindly ask that you contact us in order for us to locate any orders in our system and assist you with your inquiry.
You may access our contact info at:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support Team
charge on american express2/23/12 $29. 95 twice and I do not remember purchasing anything
Dear joseph,
Thank you for your post. Cleverbridge is the payment processor for a variety of software manufacturers and digital media companies. Based on your comment, you are not sure who cleverbridge is or what their name is doing on your credit card statement. Since we are an e - commerce company and process payments, our name appears on credit card statements in place of the company from whom you purchased the product. This information is provided to you on the website that you purchased the product from, on the checkout page in the shopping cart, and on the receipt that is sent to your email upon completion of your purchase. Also, by doing a quick search on this forum or on google for ‘cleverbridge’, you will see that other customers have had the same inquiry as you and have had all their questions answered.
Since we do not want to deliver personal information on a public forum, we kindly ask that you contact us directly so that we can provide you with further information regarding your order. We can discuss what the purchase was for, when it occurred, and other measures we can take such as a offering a refund. We have provided our contact information, which includes a phone number and email address below:
Http: / / www. Cleverbridge.com / ?Scope=cuseco
Sincerely,
Cleverbridge customer support
The complaint has been investigated and resolved to the customer’s satisfaction.
transaction
Dear Liam,
Thank you for your post. cleverbridge is the payment processor for a variety of software manufacturers and digital media companies. It appears you ordered MacKeeper Basic from the software publisher Zeobit on March 13, 2012. Since we are an e-commerce company and process payments, our name appears on credit card statements in place of the company from whom you purchased the product. This information is provided to you on the website that you purchased the product from, on the checkout page in the shopping cart, and on the receipt that is sent to your email upon completion of your purchase. Also, by doing a quick search on this forum or on Google for ‘cleverbridge’, you will see that other customers have had the same inquiry as you and have had all their questions answered.
Since we do not want to deliver personal information on a public forum, we kindly ask that you contact us directly so that we can provide you with further information regarding your order. We can discuss what the purchase was for and when it occurred. We have provided our contact information, which includes a phone number and email address below:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support
The complaint has been investigated and resolved to the customer’s satisfaction.
unauthorized two (2) deductions from corporate checking account
On 3/2/12 an unauthorized debit of $14.97 from our checking account occured billed to our credit card xxxxxxxxxxxxxx8861 Cleverbridge reference number [protected];
On 3/5/12 an unauthorized debit of $29.95 from our checking account occured billed to our credit card xxxxxxxxxxxxxx8861
Cleverbridge reference number [protected].
We are desirous to cancel any and all relations with the aboveforth company and demand full credit and deposit take place to the aforementioned checking account immediately.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Rw
We offered Advanced Driver Updater at 50% off on RegClean Pro purchase. It seems that when buying RegClean Pro you have checked the box on purchase page to avail this offer. Therefore, you have received it.
We have provided you complete refund of the product ([protected]) when we came to know that you do not wish to use the product.
Regards
Systweak Support Team
Dear RW,
cleverbridge is the e-commerce partner for a number of online businesses and therefore our name appears on credit card statements in place of the company from whom you purchased the product. Please note that without more significant information we cannot locate any orders that have been placed in our system at this time. At this point we kindly ask that you contact us in order for us to locate any orders in our system and assist you with your inquiry.
You may access our contact info at:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support Team
unauthorized charges
On January 21/01/2012 $39.95 Australian Dollars was taken from my credit card without my authorisation. You product caused me nothing but grief with my computer and all traces have been removed. Please send an immediate refund. [protected]@xtra.co.nz
The complaint has been investigated and resolved to the customer’s satisfaction.
I had a very similar experience. There appear to be some pretty dodgy companies out there that provide driver scanner software or products that claim to speed up your pc. One if not more providers use Cleverbridge. AG Koeln. My amex account was billed two years running for £19.95 without warning despite trying to cancel any auto-renewal subscriptions. Amex will block Cleverbridge charges if you ask them. My advice would be to avoid dealing with companies you know very little about. The software they provide can cause more grief and stress than any sane person would ever need.
Dear Chris,
cleverbridge is the e-commerce partner for a number of online businesses and therefore our name appears on credit card statements in place of the company from whom you purchased the product. Please note that without more significant information we cannot locate any orders that have been placed in our system at this time. At this point we kindly ask that you contact us in order for us to locate any orders in our system and assist you with your inquiry.
You may access our contact info at:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support Team
charge in my account
Cleverbridge AG Koeln DE, have charged in my account 39, 95 euros, i request that you eliminate the above mentioned cargo
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear operator,
This is to my TOTAL dismay, to a received notification of charges on my account, from your company, for a product I didn't request.please, I have little to talk about. all I am requesting of you is a refund of my money. i know from time time back, I purchased the mackeeper which almost sent my system packing, I have ever since Uninstalled same from my computer, which is good for me . please, I plea for $99 refund.
Dear Jose,
Thank you for your message. We charged you €39.95 because you placed an order for MacKeeper Basic. cleverbridge is the e-commerce partner for a number of online businesses and therefore our name appears on credit card statements in place of the company from whom you purchased the product. However, your statement would say 'ZeoBIT' as well, which is the name of the software manufacturer that makes MacKeeper. Should you need further information, we suggest you contact us directly.
You may access our contact info at:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support Team
billing
I have a charge of NZ$54.20 dated January 15 on my American Express Card account in favour of: "Cleverbridge AG Koeln."
I have no record or recollection of receiving or seeking any service or merchandise from Cleverbridge.
I seek explanatory information and - if appropriate - relevant refund of that amount.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Akaroa,
Thank you for your post. cleverbridge is the payment processor for a variety of software manufacturers and digital media companies. Based on your comment, you are not sure who cleverbridge is or what their name is doing on your credit card statement. Since we are an e-commerce company and process payments, our name appears on credit card statements in place of the company from whom you purchased the product. This information is provided to you on the website that you purchased the product from, on the checkout page in the shopping cart, and on the receipt that is sent to your email upon completion of your purchase. Also, by doing a quick search on this forum or on Google for ‘cleverbridge’, you will see that other customers have had the same inquiry as you and have had all their questions answered.
Since we do not want to deliver personal information on a public forum, we kindly ask that you contact us directly so that we can provide you with further information regarding your order. We can discuss what the purchase was for, when it occurred, and other measures we can take such as a offering a refund. We have provided our contact information, which includes a phone number and email address below:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support
unauthorized transaction
Somebody has used my credit card number for an authorized transaction
It happened 07 feb 2012 at 7.14 pm moscow time, -
Card number — (to be reported)
Card holder tatiana
Amount 200$ charged by cleverbridge ag
Retail deu koeln cleverbridge ag
Please contact me urgently on this issue
phone number is [protected]
The complaint has been investigated and resolved to the customer's satisfaction.
I purchased TUNE-UP KOELN DE on 7/23/12 for a charge of $30.19 On 10/27/12 and again on 10/28/12 my credit card was charged twice more for $30.19 each time. This was not authorized. I can find no web address that gives me any information on how to contact them re: Billing. That is a total of $90.57. I do not know what the two additional charges are for because I did not order anything else from TUNE-UP. Does anyone have any information on how to contact their Billing Dept.?
Hey I've been charged two times on my credit card, once on the 09/30/2012 and then on the10/27/2012
and i don't know whyPlease help me tell me how to get in touch with Tune-up Koeln DF I did'nt get them to tune up anything,
Opal
We have two computers invaded or infected by TUNE UP KOELN DF. How do we uninstall this program. We have been billed $24.95 to our credit card but did not invite this program and could not get it shut off except by ordering.
Dear Customer,
Thank you for your post. cleverbridge is the payment processor for a variety of software manufacturers and digital media companies. Based on your comment, you are not sure who cleverbridge is or what their name is doing on your credit card statement. Since we are an e-commerce company and process payments, our name appears on credit card statements in place of the company from whom you purchased the product. This information is provided to you on the website that you purchased the product from, on the checkout page in the shopping cart, and on the receipt that is sent to your email upon completion of your purchase. Also, by doing a quick search on this forum or on Google for ‘cleverbridge’, you will see that other customers have had the same inquiry as you and have had all their questions answered.
Since we do not want to deliver personal information on a public forum, we kindly ask that you contact us directly so that we can provide you with further information regarding your order. We can discuss what the purchase was for, when it occurred, and other measures we can take such as a offering a refund. We have provided our contact information, which includes a phone number and email address below:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support
débit d'argent mensuel
J'ai dû commandé récemment un logiciel sur le net mais je ne me souviens plus lequel.
le montant était aux alentours des 35.00 à 39.99euros réglable par carte en une seule fois.
hors je n'ai rien reçu et suis débitée de 34.51e tous les mois je n'y comprend rien.
je souhaiterai être remboursée du trop prélevé et recevoir ce que j'ai payé. sinon je devrais m'adresser plus haut.
cordialement Me Boudoux email [protected]@hotmail.fr
merci
The complaint has been investigated and resolved to the customer’s satisfaction.
Cher Christine,
cleverbridge est le partenaire e-commerce pour un certain nombre d'entreprises en ligne et donc notre nom apparaît sur les relevés de carte de crédit en place de la société auprès de laquelle vous avez acheté le produit. S'il vous plaît noter que l'absence d'informations plus important nous ne pouvons pas trouver toutes les commandes qui ont été placés dans notre système à ce moment. À ce stade, nous vous prions de nous contacter afin que nous puissions pour localiser toutes les commandes dans notre système et vous aider avec votre demande.
Vous pouvez accéder à nos coordonnées à l'adresse:
http://www.cleverbridge.com/?scope=cuseco
sincèrement,
cleverbridge soutien à la clientèle
$34.95
on 12/21/2011 someone drafted $34.95 from my bank account. I do not know who; the information on my account led me to Cgbilling.com; here is the information that I have from my account.
12/21 Cgbilling + [protected] IE
[protected] ? Mcc=59901
This was posted 0n 12/27 on my account last four # on my card visa 2206
Wells Fargo
Thomas Lee Morris
I would like to know who took my money; and have it refunded.
the site won't let me attach any other proof, account info should be enough.
The complaint has been investigated and resolved to the customer's satisfaction.
hello ...
i was charged 79.95 US dollars, without knowing why or what service did i get ..
i'm from Saudi Arabia, i already noticed my bank and they stopped my Visa card already
the visa card name is Nezar I Hasnawi, and ending with the numbers 0088
please refund me, and tell me what products can you provide so i might be a customer.
i'm an Eshopper .. thank you for your concern
After receiving my monthly statement there was a fraudulent charge from WWW.CLEVERBRIDGE.NETKOELN. My account is with CapitalOne Credit services. I have no idea what this charge is for or who it was who made the charge to my account.
This Takhar group calls my phone number at least 3-4 times a day, only leaving a message to call them back. They don't ask for anyone in particular, just to call them back. The recording said you could go online to find out what this was regarding so I did so. Nothing came up using my phone number and zipcode. I then called them a spoke to a rep. Again, nothing came up. They are just harassing people for entirely nothing.
This people, from onother country, say that I ordered a membership from them for $149.95 per month. I went to my bank and they got me a phone number. I spoke with a man with a heavy accent that told me his name was Dennis. He gave me this web site because this will be the only way they will refund my money. I don't know what this company does or sells I only know that I want the more than $150 back.
I have no account with privacymatters123 and yet you are billing me fraudulently for no services rendered . contact me at mantis82@yahoo.com I am starting a law suite in this matter for fraud
I noticed that gatterbill.com has taken 49.47 from my account and this was unauthorized and needs to be put back into my account. I've notified my bank and informed them that this is fraud and I didn't authorize any access to my account information. I can be reached @ [protected].
Thanks Dan Braden
With out of My Interest and Knowledge My credit card used of 1350Rupees in 30/01/2013
other wise what they do some pissing? it's illegal transaction i will take action for this.
There is a charge on my credit card for a transaction on Facebook that i do not remember making. Please get in touch with me at mamahook1556@gmail.com or [protected]. I would like to get this straightened out as soon as possible. Thank you-Robin Van Hook
you all took money out of my checking account for something i don't know. with out my permission. i don't even know what its about
Every few days we get a call on our home phone number from Minnesota [protected]. When we answer there is no one there. When we call the number back we get the following recording: "The number you have dialed is not in service. Please check the number and try again. I100"
Can you help?
3 times taken money from my credit card
i bought a pice of software from this company and i see i have been billed for it 3 times on my credit card, each time for the same amount 24.99
The complaint has been investigated and resolved to the customer's satisfaction.
Le 5 novembre 2013 j'ai commandé pour 23, 74 € "MY PC BACK UP" Le code produit qui m'a été donné n'est pas bon et je ne peux donc pas utiliser le logiciel. J'ai réclamé à deux reprises soit un n° de produit valable soit un remboursement pour fourniture de
produit qui ne fonctionne pas sans ce n° de clé. Aujourd'hui encore je vous demande soit un n° de clé^produit valable soit un remboursement immédiat.
Ref :[protected] - fact AKD -[protected] au nom de Marie Couton
Dear Tony,
cleverbridge is the e-commerce partner for a number of online businesses and therefore our name appears on credit card statements in place of the company from whom you purchased the product. Please note that without more significant information we cannot locate any orders that have been placed in our system at this time. At this point we kindly ask that you contact us in order for us to locate any orders in our system and assist you with your inquiry.
You may access our contact info at:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support Team
did not purchase anything
I received two charges on my american express card and did not purchase anything with them. The amounts were for 29.95 on 1/2/12 and one for39.95 on 1/2/12.
The complaint has been investigated and resolved to the customer's satisfaction.
I never got an email for the purchase I made online for the CCleaner software for my computer and a charge of 24.95 was made to my credit card ending in 1227 on February 17, 2013 . The receipt email should contain the license key for the software and I am sure that I never received the email to retrieve the license key. Can you look into this matter and get back to me as soon as possible. You can email me at chuksnwobbi@gmail.com and my name is Andrew C Nwobbi . You can also call me at [protected].
Andrew
Dear Customer,
Thank you for your post. cleverbridge is the payment processor for a variety of software manufacturers and digital media companies. Based on your comment, you are not sure who cleverbridge is or what their name is doing on your credit card statement. Since we are an e-commerce company and process payments, our name appears on credit card statements in place of the company from whom you purchased the product. This information is provided to you on the website that you purchased the product from, on the checkout page in the shopping cart, and on the receipt that is sent to your email upon completion of your purchase. Also, by doing a quick search on this forum or on Google for ‘cleverbridge’, you will see that other customers have had the same inquiry as you and have had all their questions answered.
Since we do not want to deliver personal information on a public forum, we kindly ask that you contact us directly so that we can provide you with further information regarding your order. We can discuss what the purchase was for, when it occurred, and other measures we can take such as a offering a refund. We have provided our contact information, which includes a phone number and email address below:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support
Cleverbridge Reviews 0
Overview of Cleverbridge complaint handling
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Cleverbridge Contacts
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Cleverbridge phone numbers+1 (312) 922-8693+1 (312) 922-8693Click up if you have successfully reached Cleverbridge by calling +1 (312) 922-8693 phone number 0 0 users reported that they have successfully reached Cleverbridge by calling +1 (312) 922-8693 phone number Click down if you have unsuccessfully reached Cleverbridge by calling +1 (312) 922-8693 phone number 7 7 users reported that they have UNsuccessfully reached Cleverbridge by calling +1 (312) 922-8693 phone numberChicago, United States+1 (415) 612-2806+1 (415) 612-2806Click up if you have successfully reached Cleverbridge by calling +1 (415) 612-2806 phone number 0 0 users reported that they have successfully reached Cleverbridge by calling +1 (415) 612-2806 phone number Click down if you have unsuccessfully reached Cleverbridge by calling +1 (415) 612-2806 phone number 10 10 users reported that they have UNsuccessfully reached Cleverbridge by calling +1 (415) 612-2806 phone numberSan Francisco, United States+49 221 222 450+49 221 222 450Click up if you have successfully reached Cleverbridge by calling +49 221 222 450 phone number 4 4 users reported that they have successfully reached Cleverbridge by calling +49 221 222 450 phone number Click down if you have unsuccessfully reached Cleverbridge by calling +49 221 222 450 phone number 2 2 users reported that they have UNsuccessfully reached Cleverbridge by calling +49 221 222 450 phone number33%Confidence scoreGermany+81 368 692 200+81 368 692 200Click up if you have successfully reached Cleverbridge by calling +81 368 692 200 phone number 0 0 users reported that they have successfully reached Cleverbridge by calling +81 368 692 200 phone number Click down if you have unsuccessfully reached Cleverbridge by calling +81 368 692 200 phone number 0 0 users reported that they have UNsuccessfully reached Cleverbridge by calling +81 368 692 200 phone numberJapan+886 226 566 018+886 226 566 018Click up if you have successfully reached Cleverbridge by calling +886 226 566 018 phone number 0 0 users reported that they have successfully reached Cleverbridge by calling +886 226 566 018 phone number Click down if you have unsuccessfully reached Cleverbridge by calling +886 226 566 018 phone number 0 0 users reported that they have UNsuccessfully reached Cleverbridge by calling +886 226 566 018 phone numberTaiwan
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Cleverbridge emailscs@cleverbridge.com100%Confidence score: 100%Supportinfo@cleverbridge.com87%Confidence score: 87%support
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Cleverbridge address350 N. Clark Street, Suite 700, Chicago, Illinois, 60654, United States
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Cleverbridge social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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Hello,
I purchased licence of Hitmampro -3pc, 3 years software with my personal Check, it have been clear on June 12-2014, I keep wait to
be deliver, so far not see software come to my door step yet, And here is my Reference number [protected], the check number 1115.
The check wrote on date 6/03/2014. Please have it mail to me as soon as possible with support telephone number.
Here is my email, vinhqvv2000@yahoo.com I am looking forward to hear from you soon.
Dear Customer,
Thank you for your post. cleverbridge is the payment processor for a variety of software manufacturers and digital media companies. Based on your comment, you are not sure who cleverbridge is or what their name is doing on your credit card statement. Since we are an e-commerce company and process payments, our name appears on credit card statements in place of the company from whom you purchased the product. This information is provided to you on the website that you purchased the product from, on the checkout page in the shopping cart, and on the receipt that is sent to your email upon completion of your purchase. Also, by doing a quick search on this forum or on Google for ‘cleverbridge’, you will see that other customers have had the same inquiry as you and have had all their questions answered.
Since we do not want to deliver personal information on a public forum, we kindly ask that you contact us directly so that we can provide you with further information regarding your order. We can discuss what the purchase was for, when it occurred, and other measures we can take such as a offering a refund. We have provided our contact information, which includes a phone number and email address below:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support