ClipHair’s earns a 1.0-star rating from 11 reviews, showing that the majority of customers are dissatisfied with their hair extensions.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
26inch tape extensions
Purchased 2 packs of 26inch tape extensions 6 weeks later I have had to remove them ther are matted they shed uncontrollably they feel like straw I use the best shampoo and conditioner for extensions I've have hair extensions for over 10 years and have never in my life experienced hair like this I contacted clip hair and they gave me a 10% goodwill gesture but that was a week after I had ordered the hair it's just disgusting and want my money back! The picture of the shredded hair was only a couple of days after it being in my hair and this happened eberytime I brush it it's a joke!
Desired outcome: Full refund
Cliphair extensions
I bought tape in hair extensions on Monday 27th march in shade cinnamon blonde. The hair extensions claim to be 100% human hair, hurt they’re not. They have black synthetic hairs and they don’t curl or straighten properly because of this. They lasted really badly. Just really bad quality overall.
Desired outcome: I would like a refund because I’ve wasted £200 on these hair extensions expecting them to be great quality. If I knew they were half synthetic I wouldn’t have bothered. I can get synthetic for so cheap.
tape in hair extensions
Hi,
My name is Alex Smith, i have ordered 3 batches of hair with your company website the first batch was obviously dodgy adhesive on the tapes as i was advised not to wash them for at least 3 days i waited 5 and they all fell out straight away so i was fuming but i let it go and i then purchased new hair from yourselves(same company) as the hair was such bad condition as it was. So in October i ordered new hair which was £120 they lasted me a month and a half which was brilliant loved them so on the 11th December 2017 i ordered another 2 packs of tape in hair extensions which baring in mind was another £130 i got them put in on the 18th and again i waited 5 days until i washed my hair and again must have been dodgy batch as they all fell out of my hair didnt even scrub my head it was as soon as i got in shower. I am absolutely fuming as its this close to new year and its not just ordering the hair i have to also pay for them to get put in by an experienced hair dresser! I would either like my money back or i would like an exchange for clip ins as i do not trust tapes anymore i am quite happy to send you back all the hair if need be! but i would like something done asap as its new year and im so upset this has happened its a lot of money. Disappointing as i have had 3 lots of the hair and the first one did the same as this last lot of hair but the ones before lasted and was brilliant!
Please find attached pictures of when i got out the shower and what i had left in my head!
kind regards
Alex Smith
Is ClipHair Legit?
ClipHair earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for ClipHair. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
ClipHair has registered the domain name for cliphair.co.uk for more than one year, which may indicate stability and longevity.
Cliphair.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Cliphair.co.uk you are considering visiting, which is associated with ClipHair, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for ClipHair have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
ClipHair website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Cliphair.co.uk appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While ClipHair has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 11 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- The website associated with ClipHair sells gift cards, but it's important to be cautious when making a purchase. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method.
Extremely disappointed with ClipHair
I decided to buy hair extensions from www.cliphair.co.uk because their prices were really good. Before I made my order I checked the reviews and there were a lot of positive ones. I made my order and paid some extra money for express delivery because I needed my extensions as soon as possible. When I received my order I was told that I need to pay some extra for customs and package! I had no other choice and paid extra $50. And when I opened the package I saw that it was wrong order! I contacted ClipHair right away and made pictures, but they said there was nothing they could do. What a terrible site to deal with!
Fake hair
I have purchased some hair extensions from www.cliphair.co.uk and was very disappointed when I received my order.
It was supposed to be a real human hair (well that is what was written on their website), but it looked more like a dolls hair!
I wanted to get a refund but they did not reply. Terrible experience and total waste of money. Never again!
The rep told me that I wouldn't get money
Don’t buy hairs from www.cliphair.co.uk, because of the bad-quality and horrible attitude of the customer services. I bought their hairs, but when we used them for the Hen’s party, one girl lost all hairs after 2 hours. It shouldn’t be like this. I contacted the customer services and told that I wanted my money back. The rep was rude and started to yell at me, and in the end he told me that I wouldn’t get money back. Now he doesn’t react to my emails.
the status of my order hasn't been changed
I bought hair extensions from the website www.cliphair.co.uk. But they have problems with communication and delivery. I placed the order several weeks ago, but the status of the order remained the same. It hasn’t been shipped. I already tried to contact seller and get more information about the order, but he only tipped-toed and told some fake promises. I will never again buy from them and decide to warn you as well.
I ordered hair extentions (free ones) paid the shipping on july 5th. Today is sept 27 and ive recieved nothing but my card was charged. Ive emailed costumer service over 10 times and NOONE HAS RESPONDED! How many people have paid for shipping that never recieved product? How is this legal?
Bad-quality hairs
I won’t advise the website www.cliphair.co.uk. It was sale on the website, so I placed the order and paid about $200 for it. I got the hair clips, but the hair was so thin and hasn’t looked as on the website. When I asked the seller to provide refund and take the fake hairs back, this scammer refused and hasn’t replied to my other emails. Stay away from them and don’t buy from such dishonest website.
Fake charges and contact info of the seller is fault
My sister bought hair extension from the company www.cliphair.co.uk. After several weeks, I still heard nothing from the seller and he started to take money from me completely for nothing. All communication was fake, ‘coz they provided fake contact info. I can’t stop them and they ignore me all the time, but I hoped that someone would help me. I’m really disappointed and wanted to stop them, so please help me. Post comments and ideas. Thanks.
Complete waste of time and money
DO NOT BUY THESE EXTENTIONS IF YOU WANT TO DYE THEM. I got some dark blonde extentions to dye my hair colour, on the description it clearly says they can be dyed and on the FAQ it states that they are easier to dye dark which i did, however my extentions now look like a dark brown/grey mess! complete waste of time and money and only when i emailed 3 times i finally got an answer saying they do not reccomend dying them because they are chemically treated! WHY say they can be dyed on the description then? Never again! Also the hair has little strads of cotton or some sort of material definately not human hair running through it which looks like the hair is cheap and fake.
This site is a scam products decent, but you'll never get it
I have ordered from this site 3 times over the past 2 years. I have not learnt my lesson that this site is fraudulent. The first two times I had to start a dispute through paypal to get the product (the product was decent though so thats why I ordered again...) The site almost refused to send me the product both times even after I paid and paypal got involved! I recently purchased again but did not go through paypal because I read reivews and there was more positive comments so I thought they changed there customer service... but nope, I have emailed them now 4 times and called INTERNATIONALLY to get a tracking number or see if my items have been shipped but they have not responsed to any, its been almost 3 weeks. This site is a scam. products decent, but you'll never get it! TERRIBLE.
I paid for next day guarantee on the Wednesday, the driver didn't knock , just quickly posted a letter. I have tried to contact cliphair about this by email ringing and Facebook and can't get hold of them through any of these sites. I paid for £7.99 for next day delivery guarantee and never received it.
0 Votes
I ordered hair extentions (free ones) paid the shipping on july 5th. Today is sept 27 and ive recieved nothing but my card was charged. Ive emailed costumer service over 10 times and NOONE HAS RESPONDED! How many people have paid for shipping that never recieved product? How is this legal?
ClipHair Reviews 0
If you represent ClipHair, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of ClipHair complaint handling
-
ClipHair Contacts
-
ClipHair phone numbers+1 (855) 207-0165+1 (855) 207-0165Click up if you have successfully reached ClipHair by calling +1 (855) 207-0165 phone number 0 0 users reported that they have successfully reached ClipHair by calling +1 (855) 207-0165 phone number Click down if you have unsuccessfully reached ClipHair by calling +1 (855) 207-0165 phone number 0 0 users reported that they have UNsuccessfully reached ClipHair by calling +1 (855) 207-0165 phone numberCanada+44 345 021 1311+44 345 021 1311Click up if you have successfully reached ClipHair by calling +44 345 021 1311 phone number 1 1 users reported that they have successfully reached ClipHair by calling +44 345 021 1311 phone number Click down if you have unsuccessfully reached ClipHair by calling +44 345 021 1311 phone number 0 0 users reported that they have UNsuccessfully reached ClipHair by calling +44 345 021 1311 phone number100%Confidence scoreUnited Kingdom+44 203 417 3720+44 203 417 3720Click up if you have successfully reached ClipHair by calling +44 203 417 3720 phone number 0 0 users reported that they have successfully reached ClipHair by calling +44 203 417 3720 phone number Click down if you have unsuccessfully reached ClipHair by calling +44 203 417 3720 phone number 0 0 users reported that they have UNsuccessfully reached ClipHair by calling +44 203 417 3720 phone numberUnited Kingdom+61 180 004 9223+61 180 004 9223Click up if you have successfully reached ClipHair by calling +61 180 004 9223 phone number 0 0 users reported that they have successfully reached ClipHair by calling +61 180 004 9223 phone number Click down if you have unsuccessfully reached ClipHair by calling +61 180 004 9223 phone number 0 0 users reported that they have UNsuccessfully reached ClipHair by calling +61 180 004 9223 phone numberAustralia
-
ClipHair emailscustomerservice@cliphair.co.uk100%Confidence score: 100%Supportadvice@cliphair.co.uk81%Confidence score: 81%
-
ClipHair addressUnit 1 Watermill House, Restmor Way Surrey, Wallington, SM67AH, United Kingdom
-
ClipHair social media
-
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Recent comments about ClipHair company
This site is a scam products decent, but you'll never get itOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.