Columbia House / Edge Line Ventures review: Should be investigated for criminal fraud 49

I had order a dvd thru a Columbia House web site which adververtised an intro package for $5.00 dollars. Then I would have two years to purchase an additional 6 selection at the regular rate which ran about $22.00. I had paid the intro charge of $5.oo on August 8th using my debit card. However I found out that when i used that same debit card at a merchant. I was declined. When I called my debit card provider as to what the problem was, I was told that there were two charges from Columbia House posted to my Account with in three second from each other thus causing the decline of my other purchase. I only authorized one purchase. My card holder services had that additional $5.oo charge reversed. Then I recieved a invoice for $124. dollars and some change and the reason stated that I had not fulfilled my contractual obligations. Also shortly after I started to recieve calls from a collection Company (unsure if it is in house) That I owe $124.00+ for stated above reasons. I explained what the situation was and that I dispute their claim. An after many subsequent calls from this collection agency I asked them to investigate the claim and to not call me any more and I refuse to pay for items I did not recieve.+

It would seem Columbia House has one set of rules for other customers and a different set for me..when I first joined they forced me to complain to the Attorney General because they refused to adhere to their own agreement...I won and they were forced to send me the rest of my intro package prior to my paying..they tried to force me to prepay for my intro package..I refused and the AG sided with me..now it seems they are bound and determined to make my membership a living hell...I placed my first order I was forced to reorder because they refused to ship out my first order..they finally did and the one set that would count as 1 toward my obligation arrived heavily damaged..I informed them of the damage I might add the shipping box was undamaged yet the cd case was smashed beyond repair and the discs were scratched, I believe this set was damaged prior to shipping and sent on purpose why else would the set be damaged, but the shipping box not be? I was sent two different emails the first said to "send it back" and the second said to "throw it away"..I find it funny I was sent a damaged set and of course it was the set that would count as my first obligation purchase..the cost was removed from my balance..I still owe for the rest of the order a mere $24.96...I placed more orders and was shocked when none of them were shipped..3 were not yet released when I placed my order..however one has since become available, but has not shipped..to their credit they did ship me a replacement title for one from my intro package that was no longer available..of course that one they cannot bill me for in any way so it does not count toward my obligation nor does the one title I was sent..get the picture? They are sending me titles that do NOT count toward my obligation, but holding out on sending the ones that do! They ignore my email complaints that is until I start sending in complaints elsewhere!I was shocked when I received a note saying until I pay off my balance a whole $24.96 I might add that is NOT past due nor was it past due when I placed my other orders..I spoke with a customer of theirs online who said he "placed orders totaling almost $300 BEFORE they sent him such a notice!" It seems the rules are different for me then for other customers and if this is the way they want it to be then I will take my business and money elsewhere..I usually buy up to 5 dvds every two weeks, but if that's not good enough for them then they can kiss my money and my ### goodbye..I plan to send them a copy of this complaint and if the rest of my orders are not shipped to me including the preorders when available I will leave this club and they can shove their attitude, their dvds and my so called obligation up their ###!

This club has been nothing, but a pain, they lie, change the rules around only do the right thing when forced to and get their revenge in a sneaky way..I wont let my nerves be shot by this companies actions..I will walk away and they will lose a lot of money!

hello my name is stephine clark i had some charg my account for 25.94 when i didnt order any thing i want it put back in my account or my bank will be getting hold of u

My name is Roy Randall, my address is 15 Hart Street, Hornell, New York 14843. acct [protected]. You have billed me for a dvd that i returned months ago. monsters vs aliens. i will not pay these charges and i have requested numerous times over the last year to cancel my account. Every dvd that you send me will be returned. If you chiose to ignore my request you will simply be wasting my time and your companies money by sending dvd movies to me... thank you

What a scam...these people will automatically send you and charge you $30 for movies UNLESS you intentionally tell them you don't want them. They also tell me that I can't cancel my account unless I fulfill my contract by purchasing 3 DVDs in the next year. This website is sketchy. There is no contact phone number on the website, only an email address. And when I would email them, they would send me back emails that were completely IRRELEVANT to the questions I had asked. I finally got a hold of a customer service rep on the phone and, as a lot of people here have said, ran around in circles trying to talk to someone that would help me. I think their strategy is to make things as complicated as possible and hope that you'll just give up and pay the price. I asked the rep I was talking to to connect me with a superviser and she just said, "Sorry they're busy, I will take down your information and call you back later." So I said, "I actually don't believe you will call me back, I would prefer to be on hold" and it literally took 20 seconds for a supervisor to get on the phone. I talked to the supervisor in circles for about 20 minutes before he agreed to let me mail the movies back and get a full refend. DO NOT JOIN THIS WEBSITE, IT IS A SCAM!

Dealing with a company like the Columbia House dvd club has been hell in my life.Like many people i am on a budget.So getting charged $50.00 every month is a little annoying! I have cancelled my accounts, which there are three, four times in six months.Still nothing is done about the charges.I have been charged with my bank an overdraft fee three times, because i never know about the charges i am receiving until it is too late.I have filed a comsumer compaint, and have talked to a lawyer about how to get my money back.To this day i am still being charged! Customer service is awful, the people are rude, and you never get a straight answer.I will not give up with columbia house until i receive my money back! Avoid this company at all costs, or you too will be a victim of this god awful company!

I'm very upset with Colunbia House and I will never buy anything else from this DVD company ever again and I advise everybody that reads this Complaint to do the same. Here is the reason why. In good faith I became a member of Columbia House DVD club fulfilled the membership. After, I did not want any more DVD's Columbia House would continue to send movies to me and I would send the movies back at my expense becasue, I did not want the movies this was 2005 and now 2010 I'm being harrassed by collectors saying I owe Columbia House for movies I paid to send back to them 5 years ago. I never got any notices that the movies were never returned. I got delivery confirmation so I know the movies were return back to Columbia House. I will pay for something I don't owe this is crazy after 5 years.

Larry C
Atlanta Ga.

I have had the very same problems others have had with columbia house dvd club. I ended up canceling my credit card to stop their pre- authorized withdrawals after I specifically stated to them not to do it. If you are planning on doing business with them DON'T. It isn't worth all the headaches they put you through.

I ordered the Essential Eastwood dvd. After about half the picture had played it stopped and a sign appeared onthe screen saying this dvd cannot be played, check your disk. Why? When I buy dvds from a company I expect them to be first quality not like something bootleg. Now I would like to get my money back or a proper dvd. I'm going to work on this. I can't afford to throw away $29.64 i'll let you know what happens dw