I, like many others, was tricked into a Columbia House membership, which still haunts me four years later. After I learned I had to decline their "director's choice" DVDs every three weeks, under penalty of being billed for something I wanted nothing to do with, I began looking for ways to cancel my membership. Needless to say, the company's customer service is a gauntlet designed to keep angry "customers" (a company like this has victims, not customers) at bay. With sites like consumeraffairs and compaintsboard alone you could fill a bookshelf with complaints of false advertising, extortion, harassment, and so on. Thus I gave up on trying to cancel my membership, and dutifully declined my DVDs every three weeks until the cutoff date, the point at which I would be billed for any unfulfilled membership buying requirements. This was when I began getting harassing, sometimes multi-daily, calls from NRA (National Recovery Agency) and more recently the Takhar Group. I have chosen to not dignify these immoral attack-dogs by answering their calls. This was all well and good, but in the meantime this could be damaging my credit and is certainly a nuisance at the very least. Worst of all, I have to experience this slow-motion implosion from the inside, and watch as others get trapped in the web of Direct Brands Inc and BookSpan, and all they encompass. When I think about it, it is clear that the crooks who started these parent companies had no intention fo being in business for the long run. It is perhaps the farthest thing from a "sustainable business model" I've ever had the horror of knowing. The intentionality is clear: They wanted to make a little money off their DVD, book, CD, etc. sales and an exponential fortune off late fees and whatever their collection henchmen could squeeze. To prey on the ignorant, unwilling, and stupid; how sad a company of people that would think to unleash this and call it "business." I hope this is a learning experience for those caught in the wake of this corruption, and a hearty push towards more consumer-centric legal precedents - such that we may prevent future reincarnations of this beast.
I just received the movie Iron Man which I did not order. Then I went on line to see my account and it says I owe them 128.00 which I have canceled check for everything I have bought from this company. If my account is on hold, how did I get the movie IRON MAN.? Now you can put my account on cancel as I usually do not get what I ordered. I will give this movie to someone, its not my type of movie. I will not pay for it either! I look at it as if they sent me a bad gift as I did not order it. Pissed in Wisconsin
I just got a bill in the mail admiting columbia house never sent me anything. Claiming I signed up. 124.70 for what? It's crazy I don't remember ever signing up in the first place.
I asked for my membership to be cancelled several weeks ago.
I'm still receiving material to be answered. PLEASE, PLEASE, take me off your list. I'm not interested in any of the DVD's being offered as membership selections.
I ORDERED 3 DVD'S FOR $22.00 AND YOU SEND ME A BILL FOR $51.30.WHAT IS UP WITH THAT?I SEND THE PAPER IN SAYING I DON'T WANT THE DIRECTOR'S SELECTION AND YOU SEND IT ANY WAY.IF YOU ARE GOING TO SAY IT IS THAT PRICE, THEN CHARGE THAT PRICE.
does anyone have a email address or a contact # to speak to these people. this is to much. I cannot afford 5 kids and a 133.00 bill for something i dont order.
Please help someone
I also have tried to cancel my account .all i get is automation info and no phone number to cancel this account! Is there any one out there who knows a phone number to talk to a real person?Thanks
Unauthorized transactions on my debit card. They would not let me cancel my account with out purchasing two movies. I can't even put money on my card without worrying about them charging me and sending me a movie I did not ask for.