Comcast / Xfinity
Reviews and Complaints

For almost 9 years now, we have had service with comcast, who really goes by xfinity now to secretly disguise their name. My cable bill jumps each month by fees and more fees that they are supposed to collect by the government. I have called them numerous times on the channels they charge for, and the cable packages. Each time they supposedly find me a deal that I have sign up for, for 2 years and then I am billed, however the cost keeps going up. I am so at my wits end with this company and they get away with this, ripping off consumers who have done business with them for years, with no breaks. Oh, new customers can sign on for 80.00 a month but those faithful to the company, get nothing. This really is a travesty. Great customers get no breaks at all. When will companies start rewarding their long standing clientele for paying bills on time and being loyal customers.

On Feb 9 we ordered two (2) Galaxy S21 phones. (order # 344053180) One gray, one violet. The gray one arrived a week later, as of Feb 24, the violet one has not arrived.

On Feb 24 I called Xfinity to track the second phone. Was told it was on backorder. I asked if the color was an issue... answer: NO. I asked if we could cancel that order and replace it with a similar phone... Answer : NO.

After two (2) HOURS on the phone with Xfinity and an escalation to a supervisor it turns out that they are going to place a separate order [protected]) for a white Galaxy S21 to be shipped immediately. So we will eventually receive 3 phones, and we are told to ship the original Violet colored phone back when it arrives.

TWO HOURS on the phone to change the color is not acceptable customer service folks... and it's very complicated... a separate order was required, the third phone (the original) will have to be returned... Whoever designed you order system needs to be fired. Amazon runs rings around you guys with ordering flexibility, Xfinity has made back order items VERY confusing... just change the color on the same order guys, this is not rocket science!

William Closs, Susan Mitus [protected]

They called me asking if I wanted to upgrade my speed at same price. It's now been almost 3 weeks, new price, new speed but NO INTERNET. 1st Tech said snow on the line, no internet. 2nd tech came without my knowing and supposedly did a line check NO INTERNET. My business has suffered tremendously. They obviously don't add notes to the customer's account because everyone asks as if my problem is new. Oh let me also add, I'm on my 3rd modem in a 30 day period.

Multiple dates of outages with various duration. Account #[protected]. 2 of 3 receivers with digital signals that have failed. I do all the troubleshooting per Comcast. When I contact Comcast they force me to repeat process just to get a service appointment. I have repeatedly tell them they need to start troubleshooting on there end as it is not at my end. This outage for 12 hrs+ comes just hours after I had a callback for the last outage where I gave them a score of zero out of ten. I explained their problems are exactly why I have DSL for my internet as my daughter has online college courses. I want my FUN-KIN MTV. I expect extreme credit for this ongoing disruption in my overpriced service.

I am a residential portfolio manager where I manager investors rental properties. I manage a property for an owner at [protected]. The tenant experienced some problems with her internet and called Xfinity. The tech came out and said, you need to call an electrician because there is a problem with the box. We did, found out it was Xfinity's issue. Because we hired an electrician it cost us $396, and we want Xfinity to pay for charges because we hired the electrician as the tech told the tenant to do.

Account Number [protected]
April Pierson (our tenant, your customer)

Rating: -10. A technician moved a bookcase when we were not looking and gouged the new engineered hardwood floor. He left in a hurry before we got back in the room and saw what he did. I immediately called and got his supervisor to come over and he promised to have it fixed. Later I was notified by Comcast that they decided it was not their fault and were not going to do anything about it. I complained to the BBB, the FCC and my state attorney general. Comcast told the BBB and the FCC that their own "investigation" concluded they were not at fault. Small claims court is backed up because of the virus, and I have to pay fees to file a case, plus take loads of time I don't have. I don't know what to do except tell everybody I can what these horrible people did to us.

end of Dec 2020 to get WIFI service installed @new place-my TVs require WIFI to work; rep said nothing about new apt no Comcast hookup-she had new address-I kept trying to get it to wrk but never wrked so called & was told no serv @ new address so schedule appt for hookup my line up to street. Xfinity billed reg rate for entire month of Jan but serv didnt start til Jan 21st.

One year ago my monthly cost was $185. 6 months ago it increases to $214. Yesterday 2/28/2021 my cost increased to $255. What the hell is up with comcast? How are senior citizens on social security supposed to pay for these outrageous prices and the worst is your monopoly, being no other carriers in the Bethel, Pa area.

My account number is [protected]. I have been trying to resolve a problem with my internet service for almost 6 months. I pay for 200 MBPS. Back in August of 2020 my security system which includes wireless cameras started to fail. I have an 86 year old mother who's health is failing and I need to be in touch with her doctors over video call to keep her medication up to date. I have been on the phone dozens of time since last August. First issue is you cannot reach a real person until you go through the whole automated reboot of the entire system. Some times that meant stepping through the whole program 2 or 3 time a week. I have been sent a total of 3 new modems/ wifi routers. They have tried all kinds of remedies but still I have major drop outs of service. I have 2 speed check apps which sometimes show that I have 120 MBPS, other times I cannot get above 10 MBPS downloads. I never get above 120 MBPS. If I could get a steady 120 MBPS, I would not complain even while paying for 200 MBPS. Forget about upload speeds. It never tops 15 MBPS. I finally convinced the customer service person on the call that the only thing that we have not tried is a service call. She said that Covid 19 prevented that but my argument is that this is as a necessity just as my electric service is. As I write this, we are scheduled for a service call 12 hours from now. However, I feel I have been ripped of the las 6 months and I should be credited for the lack of service. The attached screen shot was taken at 10:30 PM.

My recent bill $173.95 is increased by $26.17 an %18 increased. My last February 2020 my Premium was $127.01 compare to current premium I am paying $46.94 more every month an increase of 37%.
I called xfinity and talked to representative and I complained about this uncontrol charges. He said he wanted to help me. He came back said he will lower the bill about $5.00. He told me that they can't give me any other discount. I explained that my plan is the lowest plan and it is not just they increase my bill frequently. I am paying %37 more compare to last February.
He said he was going to send me an email showing the $5.00 discount, when received it I have to send it back to him and I did that.
Later at night I looked at the print of the email I fount they put me in two years contract with $230.00 for early disconnect.
I called Xfinity told them this is purely deceptive, I complained about increasing my bill, you acutely increased my bill by adding the contract that I don't want and $230.00 for early disconnect. I asked them that I don't want two $230.00 early disconnection. The representative said she could not put me back on the plane I was yesterday because that plan is no longer available.
I called and complain about increased bill they added to my bill and force me to accept two year plan with $230.00 for cancellation.
Please tell me what I can do? This is purely unjust and will not be acceptable.
Would you help me. I don't want be in two year contract and pay 37% more than what I was paying for this minimum service plan I have.
I thank you in advance.

There is a xfinity van that has been taking up parking space across the street from me. It is an eye sore. It has been there for about 5 months. From what I understand the man that worked there had quit and comcast never picked up the van. After work, I have to hope and pray I have a parking space when I come home. Please get your van.

At least once a day I have to reboot my modem because my Xfinity service just decides to quit, sometime more than once a day. We pay handsomely for our Internet service and I find it very disappointing that it doesn't work any better than it does. I have the latest modem that Xfinity recommends so I don't think the problem is on my end. I am really tired of getting such poor service considering how much I have to pay. I guess the next step will be register complaints with the Federal Communication Commission and/or the Federal Trade Commission.

On Friday January 15, 2021 I received correspondence from a customer representative at Xfinity via email and telephone concerning me moving from the address on my account. I responded by telling her that since a sister was still at the address and I was still in transition I wanted to leave the account active. She reassured me that the service would not be disconnected via email. On January 25, 2021 I received a message from my sister that the internet was not on. I immediately checked my account via the mobile phone app only to receive a message that I no longer had an account.

I sent another email to Harmony Modglin, the customer service representative and she responded via email and a telephone call, by telling me that my account was not supposed to be disconnected. I returned the equipment to Xfinity the next day and sent an email inquiring about being reimbursed, since I had just paid my monthly subscription of January 14, 2021. Xfinity then sent me a letter in the mail demanding $94. 90 for breaching my contract since I had taken out a yearly contract.

Here is my issue: I never authorized Xfinity to disconnect the account and I have proof in the emails, therefore since they went ahead and disconnected the account without my knowledge or consent I feel that I do not owe them any money. I have also emailed Ms. Modglin concerning this on February 3 and February 4, 2021 without receiving any response at the time of this complaint.

I had a Comcast business account for over 6 years. I work out of my home. I am getting ready to retire and wanted to change my account from a business account to a residential account. I called and was told no problem and they would waive the early termination fee (3200.00). So I switched. Two months latter I got a bill and paid 2500.00 online. Then realized it was for the termination fee. So I called, I was told 6 times over a 4-month period I would get a refund. My last conversation January 12, 2021 I was told they can't give me a refund because it wasn't approved.
Their policy states if you have a business account for over 6 months there will be no charge to change to a residential account. My new account is for the exact same amount of time 2 years. I wanted to cancel my new account but will be faced with another early termination fee. Please help

Driving behind a Comcast utility van 1/12/21 at 5:35 pm on Grossebeck. Van number 45154. The van is beat up looking and paint is scraped off the back. The biggest thing is, it absolutely stinks. It is not maintained properly, someone cut off the catalytic converter. As a pregnant woman, it made me sick to my stomach. For how much I get charged for your services, you should at least take care of your vehicles.

Have had cable/internet with Comcast for years. Have had problems but got them usually resolved with a call. This time it's awful. Over a year ago I got a call from someone saying I had an overdue mobile account. I told them then I have never had mobile service with Comcast, they said it would be taken care of. Last month I called Comcast to pay my cable/internet bill and was sent straight to a collection agency who told me I owed Comcast $3, 469.94 for the mobile service I never had. Had to go online to "chat" with something called Bryan who finally gave me the number to the fraud people. Talked to a guy named Anjali who said he referred it for investigation and gave me a number and I would be receiving a phone call from the fraud people. Never heard from them. Today I called to pay my bill and the same thing happened. Talked to fraud again and again they said I would be getting a phone call, still waiting. I have no faith Comcast is actually trying to fix this, I believe they have a problem with theft by their employees of customers information.

My name is John Webster. I live in Houston, TX and have been a customer with Comcast on and off because of the terrible customers service issues that I have experienced at your locations, and now from one of your technicians. On Monday 12/28/20, I returned from a trip that I took and contacted your customers service to report an outage in my bedroom. I explained everything to the customers service rep and they ran several test. After realizing that the problem couldn't be resolved over the phone, they made an appointment for a technician to come to my residence. The tech. arrived on 12/30/20 and contacted me by phone. He was very ghetto and had a terrible attitude right from the beginning. I expressed to him that someone had dropped the ball if he showed up without even knowing what the problem was because I was on the phone with the team approximately one hour trying to resolve the issue. He told me to calm down and he also told me that was besides the point. Now, I don't know who Comcast is hiring, but I do attribute the erosion associated with a constant downfall of of customers service. I fault the government for the monopoly that they allowed. I have been in government service for twenty years and I deal with customer service related issues daily, and I mentioned three things to your service representative about your technician without even meeting him face to face. The technician in question is identified as tech# 2987, reference number 124495. This individual does not need to be in direct contact with people at all. His cocky attitude, ghetto mentality, and lack of attentiveness towards me and God know who else, will eventually cost you. Your entire customers service department is due for an overhaul. Trust me, I know what I'm talking about.

I thought your internet wouldn't be turn off, durning the COVID virus. Ours was and still is