Comcast / Xfinity
Reviews and Complaints

Called twice to have the broken down utility box in front of my house fixed.
Looks like someone rode over it and all the wires are exposed. Maybe someone can get somewhere with them after
some kids get hurt touching it. They have plenty of lines open for purchasing their products but afterwards there is
no service.

Beginning with my signing up for an account in August of 2014, I proceeded to pay for three months of HDTV, DVR, and several channels that never worked. After several attempts to resolve this with communications through both online chats and phone calls, my issue was finally resolved after they agreed to send out a tech to investigate my issue. Once the tech arrived, he proceeded to perform the same diagnostic checks that the original installer had done to no avail. Once completed, this tech eventually checked the connection on the back of my house and found an archaic filter attached to my connection cable. I had been billed, at this point, for 3 months of services I never received. After this semi-competent tech repaired the outdated lines on my home, all was fine for several months. After this issue was resolved, the billing nightmare began. My bills began to reflect payment dates that apparently had no bearing or connection to reality. I was told that my next bill was not due until the normal time of the following month, yet my service was cut off on 3/30/2015. I called in and paid the required "past due balance, " and my service was restored. I returned home from work on 3/31/2015 to my television and internet not working again. I called in and was told I was required to pay another ~$30.00 charge, and could not be told why. I could even expect to pay the superfluous "reactivation fee" that I was told I would have to pay on my next bill, but to have to pay two days in a row? Comcast operates under the same tactics as a classic monopoly, and answers to no one. The hoops they require an everyday consumer to pay just for the privilege of watching television is absurd, and I am still paying for their nonsensical package that includes a home phone, despite the fact that one under the age of 94 still uses a land-line.

I called on January 28th 2015 to have my cable service transferred to my new house on January 31st and the representative offered me a security system package and told me when I get to the new house the cable would be working because it has a hot spot and allows my service to be transmitted through the boxes in which I already have. When we moved into the house the cable didn't work, so I called comcast again and the representative told me that the first rep. Placed the order incorrectly and I will have to wait for 1 week when the tech comes out to my home to connect the security to the house. It was a nightmare when the tech came out he stated I needed to have the Internet service too which was not on my order. So the tech was trying to reschedule my entire services and I told him to just hook up the cable. I called the next business day to comcast and they billed me for the security services in which I didn't have. So another rep got on the line to take off the security charges and disconnected my entire system, so I was without service again and he transferred me to tech support which they could not get the service back on. I was hot! Comcast is A NIGHTMARE AND OVER CHARGES THE CUSTOMERS! They never got me a supervisor on the line and never offered any credit for all their inconvenience. I am going to check on AT&T.

I received a collection letter and a warning of a bill that was paid in full to comcast of alexandria on
01/21 01/21 comcast of alexandria 800-comcast va standard purch $70.88

If credit protection association lp damage my credit which is ecxellent I will have to sue them for all the damages. The phone number does not work.[protected]

Camilo correa
[protected]
[protected]@comcast.Net

The quick version: Comcast sent my bill to an email address they created and that I didn't even know existed, then disconnected my service for non-payment without any attempt to notify me. Trying to contact them resulted in more than an hour of making phone calls, most of which were disconnected by their system before I ever got to speak to a human being. We'll be using a T-Mobile hotspot for our in-home Internet from now on.

The long version:

We recently moved to the Atlanta area, and the only decent (price & speed) option for Internet service was Comcast/Xfinity. Having dealt with them before, we were less than pleased, but I work from home and decent speeds/data plans are important. So we bit the bullet and signed up.

Here we are one month later, never received a bill, and wake up to find that our service has been disconnected for non-payment. We owe $70.90, says their website (the only site we can connect to using our WiFi). I, of course, want a breakdown of those charges and to see what the hell happened, so I try calling.

That's when the real fun started.

I tried several different 800 numbers that I found online (using my phone's hotspot to connect). Every single one of them had me enter all my identifying information multiple times, then disconnected me at the exact same point--before speaking to a human being, of course. I got ahold of a live chat operator (again, using my phone's data plan to connect) and got other numbers that were "direct hotlines" to the service and, eventually, the cancellation departments. They funneled me back to the same primary customer service lines where, again, I was disconnected.

So, let's call the sales lines--they always answer, right? Disconnected twice, but eventually managed to speak to several sales representatives who were "sorry, but they can't transfer me"--not to billing, not to cancellation. If I wanted to buy something more from Comcast they were happy to help, otherwise I was pretty much f**ked.

After about an hour, I finally manage to get someone in cancellations. They tell me that my account is already in "non-paid deactivation" (remember, this is after one month of service, and I have NEVER RECEIVED A BILL) and they can't do anything. They can't even tell me what the $70.90 I supposedly owe them consists of; for that I need to speak to someone in billing.

Finally get ahold of someone in billing (had to insist that the cancellation rep transfer me and stay on the line while I was being transferred to make sure I wasn't disconnected--she argued, but yelling at her for long enough actually worked). They tell me my bill was sent to an @comcast.net account that they swear I set up but I very much did not, they simply took my Comcast username (which I had to set up) and made an email address without telling me, then sent my bill there. I insisted on a paper bill, and I was told that PAPER BILLS ARE AN EXTRA $5 CHARGE PER MONTH. Told him exactly what he could do with himself, and that was that.

I'm typing this report using my phone's hotspot. I've already called T-Mobile, which has great service in this area and great customer service in general--we've been with them for more than a decade--and we'll be using a mobile hot spot with a high-tiered data plan for our in-home Internet. I'd rather pay a little (a VERY little) each month than give Comcast a single penny more.

Comcast: You suck. You know you suck, because reports like this are posted all the time. Maybe you disconnect everyone who calls because you're tired of hearing about how much you suck, but I'll be posting this everywhere I can just to make sure you know how much you suck. (p.s. you suck).

My cable service has not worked properly for over a month. Over the past month I have made at least 8 calls to Comcast (CC) lasting 30 to 60 minutes per call and am put through a series of steps that fit their agenda.

A tech came out 12/24, replaced my cable box with a used box and left. He said to wait 45 minutes for it to work. After 70 minutes I called CC again and was put through another series of steps. "Matthew" said he would call in 35 min to be sure it was working. I am still waiting for that call. When I called back the rep said Matthew had been at lunch for 45 min and refused to deal with my issue but said he would leave a mssg for Matthew.

I called again 12/26 and a tech was sent out 12/27. This tech actually found a bad signal and attempted to fix it. However, he attached three different used cable boxes out of his truck that were broken also. The fourth box he attached appeared to be working. Several minutes after he left the service went out again. I called back and was told a supervisor would call me in 30 minutes. Nobody has called me back, nor is a tech scheduled to come fix my cable. CC refuses my request to speak to tech supervisor in my area and give me a new box.

I discovered that the 45 minutes call-back/wait for service is a ploy techs and reps use to get rid of you. Also, there are no new boxes on the truck. They are all used and, from my experience, broken. They pawn these broken boxes off on customers paying good money for services not rendered.

My mother in laws house burnt down, she lost her daughter and her home. She called Comcast a week later to explain what happened the representative. The representative she talked to was not pleasant to her. Two weeks later she got a bill for a Thousand dollars for breaking the contract. She called and was put on hold for a long time when she finally got a supervisor on the phone he to her the best he could do was take sixty dollars off and she could try getting the money from her insurance company.

How to fight back…..

It is obvious that comcast uses their companies monopily to play dirty, they do this because they feel they have the upper hand when in fact, they do not.. You do not need the courts to step in when you have the web (the world at your finger tips). With so many people having the same problem it would be very easy to flip the script. They have put greed before their customers, so in my opinion it would only make sense to speak in numbers.. You may not be able to bring such a large company down but you could deffinatly hurt their pockets by doing the following things..

> Post your story on Facebook, youtube, twitter, all of the social media places and I’m sure others will gladly join you. Comcast has their own Facebook page “xfinity” (give them the thumbs down) dislike their page..

> Word of mouth, people you personally know or work with, tell them how horrible their company is and what stress they have put you through to discourage them from ever going through the same problem.

> Call their sales department and have needless. pointless conversations with their employees there LOL! Just by tying them up from making other sales hurts their company. Call them like you are a brand new customer, make them jump through hoops to win over your service and then hang-up “drop the call” like they do to you countless times..

> Make their shareholder aware of how they are treating their customers so they know how unstable their investment is becoming more and more everyday… Yahoo message board would be the best place to post and make noise.. Just type into google, CMCSA yahoo message board. That will take you directly to thier shareholders.. If enough people do that it will make their stock go down, coasting them a lot of money and hopefully get their attention. Speaking in numbers is truly how you get this done.

Two million people joined a lawsuit against comcast (that got them no where) so just imagine if those same 2 million people did the above stated… The results would be devisating, and thats how you get your point across.

Do not think that you alone can not make a difference, because the best part about doing this on the internet is that one post alone makes a world of customers aware when they are researching this company because they are considering choosing them as a provider.. Its just the keywords you use in your post will leave footprints you have marched all over this company..

Good morning. It is a Sunday in Lake Oswego, Oregon and I am writing this because I am going to cancel my service. I can't begin to describe the amount of time and frustration I have had associated with your service. Things like our X1 boxes losing connection, low wifi signals, slow internet speeds, crackling across my phone line... we are paying nearly $200 for this. THEN, I call technical support, they say that you need to send someone out, which you do, BUT you charge me $90, $70, $75 for that? That was COMCAST's decision not mine. I call up to complain about those charges and the agent says "those are legitimate charges..." I call billing and stay on hold for 30 minutes who then transfers me to a customer retention department who then apologizes for the charges. WTH? Why put me through all this. I am done with COMCAST. Anyone who asks me about COMCAST will hear the truth. I just don't have the time to constantly manage your services that don't work. Regards, Tamara Fornell, Robin Michalisko [protected]

Not even Comcast knows what this is. I did NOT receive this in an initial install, it just showed up and started interfering w/ shuting my machine off and CPU useage.
Somehow this came off of the internet. Process useage is through the roof!
I imagine that it reports everything that I do on the internet (and my contacts and probably my private files as well) to Comcast so they can sell that info to all takers.
I don't trust anything that I didn't ask for and I am amazed that I have this infestation on my computer. It is hard to kill too! It is NOT in your program files so you can't just remove it. I did a search and it didn't show up there either. A few weeks ago, I got talked into adding Reg Cure Pro and Comcast Anti Spy finally showed up there where I could successfully remove it.
Why did this happen, how can they just add a 'spyware' to your computer without your permission? It is just a CRIME. I did do a chat with a tech rep at Comcast on an issue that was not related at all, perhaps that was there opportunity. If there can do this with our computers, what kind of information can they collect with their home security?

Today we experienced the installation from hell. We have a home with a home automation system installed, which controls our entertainment choices (digital over-the-air antenna, AppleTV, internet sources, DVD, etc). We recently decided to take Comcast up on their Triple Play offer of high speed internet, cable TV and phone. To support the Comcast installer, I hired our home automation guys to be present when the Comcast installer was here. Our appointment 'commitment' was between 3 pm and 5 pm. The technician arrived after 5 pm, after our home automation experts stood by for 2 hours. Then when he arrives he says he knows it all and proceeds to tell my guys they aren't needed - he can handle it - so off they go. Remember we were looking for telephone to be installed, a new cable modem for phone service to be installed, and our cable TV service made active. it didn't take long for the Comcast guy to knock our complete house down. Then, when he said he was done, he raced to his truck. A quick check found that half of the house internet was down, as well as a slaved router and the automation system attached to the wired network. Plus, the phone was made live in the former living room now used a an office. The technician used the RJ45 internet port for the telephone and said we had a choice of one or the other. After discussion, and his clearly wanting to leave on a Friday evening, he went to work to activate the phone base station in the kitchen instead. But, while we were waiting for him to finish restoring internet service to our living room / office, he was quiet. About 10 minutes later we found he had left and drove away. No notice. No announcement. No sorry I have to go. No I don't know what I'm doing. Nothing. Nada. A call to Comcast with a request for an escalation didn't help. I was 'promised' a call within 18 hours. Instead, I'm left with a closet that used to be well organized and clean, and now is a mess of open cabinets, unlabeled wiring, and loose wires everywhere. Thanks Comcast. What a mess. You may have the fastest internet available in our neighborhood, but doing business with you has been the most horrible, confusing and time consuming mess I have ever experienced.

Just got Comcast service installed. (Triple Play)
They have a large selection of on demand movies. They have a section for so called free movies. Very few are free.
They require you to unknowingly sign up for a subscription service, some are 2.99 and worst of all some you click in this so called free section will lead you into a 10.00 month Movieplex HBO or Cinemax. They have a premium channel and new release section which I stay away from. They are performing a classic bait and switch routine to unknowing customers. The FCC should investigate this and I would not be suprised if a class action suit will be filed when enough people get duped into this scheme. I have verbally complained on a phone call to their customer service on 8/15 which was recorded and their local Willingboro NJ office on 8/16.

I cancelled my service with comcast on October 3, 2013. Paid my bill in full on October 22, 2013. Problem? Comcast never closed my account. In January my bill from them was up to $800. I have called, written and emailed over 30 times. Each time being assured that the issue was corrected. Now I have one of their many collection agencies calling on a daily basis. I have disputed this debt in writing and recorded calls and still told I owe $47. I have also do reported them to the agency that handles the Fair Debt Collections Practices Act-twice. I was told to seek legal action. Their agenda is to wear you down so you just pay to get rid of them. NO. Documenting and recording everything.

I recently ordered comcast Internet and cable. I was quoted a $50 install and a $96 (total+tax) bill through comcast bridgevine. I have a confirmation email staying this. Then 6 hours later I get an email from comcast with my bill total, which is completely different. The modem is $9 per comcast instead of $7 per bridgevine, the instal is $70 per comcast, and there is a $10 few per moth for HD and I was told specifically that Hd and DVR were included in my package. It's pretty unbelievable. I haven't even gotten it installed yet and I have to spend valuable time with customer service and writing complaints. Either there is a large communication error between bridgevine and comcast, or they intentionally are doing this to people to get new customers and then immediately take advantage of them. It is quite frustrating.

COMCAST / XFINITY - Fraudulent escalation of bill. The cable/phone/wifi packages have a designed payment plan that rises through the use of deceit and deception. The bait and switch tactics Comcast sales reps are trained to apply to their customers is clear cut stealing and none of these reps should be trusted. Once you're sucked in by their $89 plan it goes to $99 to $109 to $129 to $164 ... all within one year. Almost double the initial bait and switch of $89.

NOTE: They count 100 useless On Demand channels as part of your package and they play games with your Wifi to compel you to go up on your plan. . . . . . . . . .CLICK ON THEIR WEBSITE BELOW AND ASK THEM THE SPECIFICS ABOVE. WATCH THEM PUT YOU ON HOLD TO GET A DEFLECTIVE ANSWER OR MYSTERIOUSLY LOSE YOUR CALL

http://www.comcast.com/Corporate/Learn/Bundles/bundles.html?dfaid=4053494&cmp=0&cid=4053494

I have been trying to get my Comcast service hooked up for my business for almost a month. Comcast has done 2 surveys of my property and they still are not able to install service. They showed up at an appointment on Saturday 5/3/2014 and were unable to install service due to not knowing where the cable line was, in spite of the fact that they had done 2 surveys at this point. They then rescheduled the appointment for 5/5/14. On 5/5 nobody showed up at the office at all. They then rescheduled it for 5/13/14. Then I was told by a phone representative that they needed to do another survey and then would have to reschedule my appointment. Comcast has a monopoly on service to my area and I cannot get another company to provide business level internet access.I also am not able to get Comcast to provide any service. I really need help at this point since my company is at a standstill. I started this process 2 weeks before we moved into the office and now we have been in the office for 2 weeks without any service.

I received the phone call from the rep of the company Xfinity1. He offered me good deal and services only for $79.99 per month. It was good price, and I agreed. They provided me the Internet and TV, but the speed of the Internet was slow and it was impossible to reach someone from the customer services. I want to cancel my contract, but these ### ignored me. Please, if someone here had the same experience, can you help to return money back?

Don't use Comcast! Comcast (Xfinity) is one of the sleaziest companies around. They'll lure you in with a promotional offer and then, before the promotion is half over, will increase the monthly fee and hope you won't notice, or if you do, will say "Sorry, that rate no longer applies, and won't you like to add additional services for tons of money?".

The details: Our family agreed to one of Comcasts promotional offers for home internet service, "X months for $YY dollars". We recorded the enrollment call with the consent of the Comcast agent. After month 6, we noticed our rate was being increased to $10 more than we'd agreed. Their reply was that the agreed-upon promotional rates was a mistake, they didn't care if there was an audio recording of different terms (i.e., a contract), and the month 7 rate was supposed to increase to the higher rate. Comcast instead attempted to upsell us to more expensive service bundles.

Observe that all three possible outcomes of the overcharging benefit Comcast:
A) The customer by month 6 has enrolled in automated bank payments and doesn't notice the overcharging until it's too late to challenge it,
B) The customer notices the overcharging, calls to complain, and is upsold to a higher profit bundle by Comcast's trained high-pressure salespeople, or<
C) The customer rejects the higher rate, cancels service, and relieves Comcast of a low-margin customer, despite the customer having a valid contract.
No wonder this is their standard sleazy practice. Don't fall for it, and complain to your consumer protection agencies!

Order the new $99 month Comcast Xfinity plan.Receive my boxes on Friday it's now Monday still have no service.

The customer service department is horrible. I called twice on Friday to set up my service nothing, I called five times on Saturday and a customer service representative hung up the phone on me. I also called about three or four times on Sunday. A Comcast technician came to my house on Saturday and could not fix the problem.

I was guaranteed a technician to stop by today... never showed up! I rather pay $300 to $400 a month for service than to deal with the *** that Comcast has to offer.

Comcast does not care about their customers nor do they care about anything else except for making money.I've had Chromecast for four days and I'm done with them I'm canceling their horrible! I am a barber I work at a barbershop with five other barbers 350 clients. Every single person told me that Comcast is the worst.

I switched providers for my Internet service from Comcast to ATT since Comcast was charging me $90 and their connection was spotty. It took them two months to send me a box to mail the modem to them. I sent it but it seems they lost it. Now they email me every week to threaten me even though I told them I sent it. They do not provide any options and now are threatening to take legal action against me. Avoid Comcast!