Comcast / Xfinity
Reviews and Complaints

2 days ago, I attempted to log in to my email account. I received a prompt telling me I have to change my password. I have spent over 4 hours working with xfinity agents who are unable to reset the password. I finally had a technician tell me "I am not the only person, it is a problem for many people." The service attempted to update passwords, but in doing so, it caused a problem for many people." It was nice, after so many hours, for someone to be honest. I was transferred to the office who can actually help me. After waiting another 45 minutes, the connection was disconnected. This is terrible customer service. So, it is now my responsibility to waste more of my time for a problem xfinity created. Don't contract with this service, it is expensive and they don't care about customer service. Terrible!

Very, very difficult to contact a live agent for support. I have had a problem getting technical support and was sent a faulty modem. This was a self install but it took me hours to get it resolved after speaking to no less than 3 agents. The phone number for support is not on the website and I had to google it. I had to personally take the modem to an Xfinity outlet to get a new one. When I downloaded the app it didn't allow me to configure it so I had to call again. Now I am being billed $100 for a professional install. Plus I am being billed $40 for a late payment but I have auto pay.

I called back to discuss the data usage spike in last two months "For last two months, comcast is showing spike in my internet usage. We have not added new devices and I have usage data from my router, which doesn't add up to the usage of my devices."

The person on phone kept repeating multiple times, that data usage is correct since oct, that I have my own router and that he is not going to escalate the issue. I told him multiple times that I have real time and last 30 days usage from my router and it does not add up to the usage comcast is showing. He REFUSED to listen to my reasoning, even though I have data to backup and kept repeating his point of view multiple times. He kept going in a loop and refused to escalate the issue. What type of customer service is this?! I wasted two hours of my life.

Such people should not be on customer service. Most frustrating experience has always been with comcast customer service.

I closed my temporary Xfinity Internet account in S. Palm Beach Florida and returned all equipment on April 30, 2023. I was due a refund of $100. I contacted them in late May to inquire about the refund status. They indicated that the refund would be $91.53 for some reason. I followed up for the refund in June and again in July. I was given a ticket number and told that it may take a month to get it. I followed up again on November 16th. My checking account had been charged for $6.78 on the closed account on November 13th! It took almost two hours to work on resolving the refund of $91.46. The refund department indicated that they needed two more business days to resolve the refund issue. I don't know if the $6.68 charge will be resolved since it was a movie charge from a new tenant at the Florida address! The account was closed May 1, 2023!

I've been on this program for two years now. Every three or four months I am kicked off because my information (due to identity theft), is used to apply for the same program is used. My credits are subsequently changed from a credit to a charge. I have to reapply, which becomes a nightmare. They can't seem to restart after application is complete.

I am at wits end. They are quick to sell and slow to address service issues.

I am 71 years old on a fixed income...I need help. After 19 years of being a customer I should be treated with some semblance of respect.

Xfinity extended basic has less and lass channels. Been a customer for yrs. Never had one offer to upgrade, poor service, never can speak to a rep. Jus want to change more and more for less service. Seniors on find incomes are ripped off. Tried to inquire bout xfinity home, could not get rep. When idid finally misleading information. Xfinity is a rip off! There store hs awful customer service,

First of all, try calling in IS A JOKE! Customer service is useless who has time to sit on the phone for hours because comcast has over charged them... My complaint goes back from May of 2023, spoke with corporate finally, fixed the problem only to get the same over charge again. Upon calling corporate back they would not allow me to speak to the same rep that knew my situation. So, I decided to take my Wi-Fi equipment in and cancel in store, still getting charged mind you... twice in one month... I have proof... I have receipt for return and cancelation. Also, Still getting charged since my august cancelation date 8/15/2023. Now going to collection for nonpayment...

Today is 10/19/23 and i tried three times to talk to a person who could spell our last name and help me try to change my service to internet only. I am NOT happy with the results. Impossible to get someone to help with this issue. I am a senior citizen and need to speak to someone who can speak clear English.

Thank you and any help would be greatly apricated.

I tried 3 times to get home security sales. The phone system is an impossible maze.
When I finally got a rep after calling corporate, she could not understand me.
He call center, is very loud..
Was on the phone 20 min. Did not know info about home security. Kept saying hold the line.
Did not give correct information.
I called corperate and filed a compliant.
The reps are untrained and don't know the product. They make uproots, thinking you will egress with it.
Xfinity has higher and high prices, ad less service. How can you offer security., with out sales reps?
Just rude reps don't understand what you say

I signed up for new Xfinity gigabyte internet service and am supposed to have free Peacock TV for 2 years. I was on the phone with a rep when I was setting it up. I accidentally entered a 2 instead of a 1 in my email address. When that was done it said it was sending me an email to confirm. Well of course I never got the email. The Rep said he would open a ticket to have this reset so I can re-enter the correct email address. Ticket was opened and I received text confirmation of the open ticket then another saying they were still working on it. I called in today and was told the ticket was closed because it was opened as a rewards ticket. Now I'm told it CANNOT be reset and because I entered the incorrect email address I can no longer get my 2 years of Peacock.

I signed up for services in August. I added the promotional cell phone device, which was offered to me. I was told 15 dollars a month. When I received the bill, it said 30 something dollars. That is false advertisement. You don't do customers like that. I would never do my customers like that. If the truth can't be told, then don't offer the cell phone service. I really don't appreciate all the extra charges. The representative could've been truthful to me.

Always have trouble with intermittent service. They replaced modem etc a month ago and it worked fine until Monday Sep 25th. Finally got an appointment for today 2-5. Confirmed via chat earlier today and was told I'm still on. Get email after 5:00 that my appointment for Monday 10/9/2023 is set...Really!?

Getting in touch with these folks is near impossible. You can their main IVR and get stuck in endless loops and forced to use their assistant even though it never helps. In the un-likely event you get a live person they dont understand the basics of trouble shooting unless its listed on a script. Same if you use chat or twitter. Its like they worry more about not helping than actually helping.