Menu
For Business Write a review File a complaint
Comcast / Xfinity

Comcast / Xfinity review: Peacock subscription

F
Author of the review
11:05 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I've been a subscriber of Comcast / Xfinity service for almost two years.
I was told that I would receive "Peacock" which cost $4.99 plus 6.35% sales tax free for a year, and I though that was ok.
However, I was not informed that if, I did not cancel the subscription after October 2023 that I would start being billed for it at a cost of $2.99 plus 6.35% sales tax.
I notice the charge and brought it up to two of their Customer Service employees at the Backus Ave location in Danbury, CT. But I continue to be billed
for it.
The last time I spoke to someone their I was disputing a $8.49 charge for a modem which was given to me at a visit because they were upgrading and to return the old one when I had an opportunity.
Xfinity claims that I am owe them about $11.36, and that I would not be given a credit for that amount.

Claimed loss: About $34.00 dollars

Desired outcome: For my account to be credited for the charges for a service I did not request to begin with. And, most of all informing me that I would be charge after the free year.

Confidential Information Hidden: This section contains confidential information visible to verified Comcast / Xfinity representatives only. If you are affiliated with Comcast / Xfinity, please claim your business to access these details.

Update by FSerrano
Sep 16, 2024 10:56 am EDT

They claim that the issue was "resolved' then why is there a "BALANCE FORWARD IN MY ACCOUNT OF: $8.18?
I DIDN'T EVEN RECEIVE A PHONE CALL FROM THESE FOLKS. SO, THEREFORE I AM ASSUMING THAT THEY SPOKE TO ME IN AN ALTERNATIVE CITY OF DANBURY. IN AN ALTERNATIVE UNIVERSE.

Update by FSerrano
Oct 23, 2024 1:25 pm EDT

UNBELIEVEABLE! The problem was NEVER resolved by Comcast / XFINITY. After three or more to their walk-in store on Backus Avenue in Danbury, CT and almost 10 Months after the PROMO they CLAIM they gave me on "PEACOCK" they removed it. However, I received NO credit for those months.
And now my monthly service is $75.00 for their Internet service. Any suggestion on other internet providers in Danbury, CT?

0 comments
Add a comment
  1. Comcast / Xfinity Contacts

  2. Comcast / Xfinity phone numbers
    +1 (800) 934-6489
    +1 (800) 934-6489
    Click up if you have successfully reached Comcast / Xfinity by calling +1 (800) 934-6489 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (800) 934-6489 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (800) 934-6489 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (800) 934-6489 phone number
    Support
    +1 (877) 231-8749
    +1 (877) 231-8749
    Click up if you have successfully reached Comcast / Xfinity by calling +1 (877) 231-8749 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (877) 231-8749 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (877) 231-8749 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 231-8749 phone number
    Hospitality - Questions & Ordering
    +1 (800) 741-4141
    +1 (800) 741-4141
    Click up if you have successfully reached Comcast / Xfinity by calling +1 (800) 741-4141 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (800) 741-4141 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (800) 741-4141 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (800) 741-4141 phone number
    Ethernet - Customer Support & Care
    +1 (866) 429-2321
    +1 (866) 429-2321
    Click up if you have successfully reached Comcast / Xfinity by calling +1 (866) 429-2321 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (866) 429-2321 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (866) 429-2321 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (866) 429-2321 phone number
    Business VoiceEdge - Questions & Ordering
    +1 (877) 761-7401
    +1 (877) 761-7401
    Click up if you have successfully reached Comcast / Xfinity by calling +1 (877) 761-7401 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (877) 761-7401 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (877) 761-7401 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 761-7401 phone number
    Business VoiceEdge - Customer Support
    +1 (877) 543-3961
    +1 (877) 543-3961
    Click up if you have successfully reached Comcast / Xfinity by calling +1 (877) 543-3961 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (877) 543-3961 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (877) 543-3961 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 543-3961 phone number
    PRI Trunks - Customer Support
    +1 (877) 229-5999
    +1 (877) 229-5999
    Click up if you have successfully reached Comcast / Xfinity by calling +1 (877) 229-5999 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (877) 229-5999 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (877) 229-5999 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 229-5999 phone number
    Hospitality - Customer Support
    +1 (855) 867-5010
    +1 (855) 867-5010
    Click up if you have successfully reached Comcast / Xfinity by calling +1 (855) 867-5010 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (855) 867-5010 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (855) 867-5010 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (855) 867-5010 phone number
    Upware Marketplace - Questions & Ordering
    +1 (866) 950-3789
    +1 (866) 950-3789
    Click up if you have successfully reached Comcast / Xfinity by calling +1 (866) 950-3789 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (866) 950-3789 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (866) 950-3789 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (866) 950-3789 phone number
    Upware Marketplace - Customer Support
    More phone numbers
  3. Comcast / Xfinity emails
  4. Comcast / Xfinity address
    1701 JFK Boulevard, Philadelphia, Pennsylvania, PA19103, United States
  5. Comcast / Xfinity social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Comcast / Xfinity Category
Comcast / Xfinity is ranked 54 among 61 companies in the Satellite and Cable TV category