Menu
For Business Write a review File a complaint
Comcast / Xfinity Customer Service Phone, Email, Contacts

Comcast / Xfinity
Reviews and Complaints

Learn how the rating is calculated

1.9 4 Reviews 985 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Comcast / Xfinity Complaints 985

ComplaintsBoard
B
1:49 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Comcast / Xfinity damaged my house

Comcast has sent three alleged techs to my house to fix a freezing and pixelation problem with my cable TV. This has been going on for two months. I have had to miss work three times now. The last visit ended with the "tech" destroying the gable vent on the end of my house and installing cable down the middle of my living room wall. The cable service still freezes and pixelates. Now they want me to take off from work to come down and file a complaint. I figured out that if Infinity means never ending, Xfinity means it never starts.

Read full review of Comcast / Xfinity
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
N
8:49 pm EDT

Comcast / Xfinity they never solve any problems and still make you pay full price every month

Xfinity tells you they have the best costomer service and will fix your problem or will give you a credit on your next bill. SO full of Crap they are on that. I have had this stupid cable w xfinity now for a year and my ondemand feature NEVER hardly works. It freezes up and then never lets you back in. You try to reboot and sometimes you get lucky but 9 times out of 10 you have to wait for xfinity to fix it which takes hours or days depending on there techs if you can reach one you can understand that is. We have had nothing but hassels and missed shows due to this stupid xfinity. It was a hell of a lot better when comcast had control in my opinion.

Xfinity has done nothing to help w complaints consumers have and have done NOTHING to solve there so called NATION WIDE ON Demand problem. What they hell are we paying them all this money for if they can’t even get things working properly after almost a year now. As soon as my contract is up Im canceling due to extremly POOR customer service and because they NEVER solve any problems and still make you pay FULL price every month. WHAT A RIP OFF Xfinity is.

Read full review of Comcast / Xfinity and 1 comment
Hide full review
1 comment
Add a comment
W
W
wahitney
Acworth, US
Sep 18, 2013 1:04 pm EDT

Xfinity is the worst
Xfinity has been the worst experience with a cable service I have ever had! I called and canceled my service on june 24th because I was moving. I went to turn in my equipment on july 16th because I left for a out of state wedding at the first of the month and it was a 30-40 min drive to where I had to drop the equipment off. When I went to drop off the equipment I was sent to an old address by the lady I talked to on the 24th of june, so I had to call twice to get the new address because it wasn't online anywhere. Once I arrived I waited for 45min before I even got to talk to anyone about the equipment I returned. When I was returning the equipment they tried to tell me I was missing equipment. I received an extra modem from the installer but it just sat in a box in the closet. When we finally got that settled about me having the right equipment I asked the lady about my refund and I explained to her that I called on june 24th and disconnected it. She said she fixed it and my refund should come in 2-3 weeks. I left the state again to go spend three weeks with my husband before he was shipped overseas and while I was there xfinnity billed me for another month of service and took it out of my account. When I finally got home xfinity had already billed me for two months of extra service. On aug 27th I received a letter in the mail stating that my service has just been disconnected. I was furious! I called xfinity and was on the phone for 2+ hours and 70% of that time I was on hold! I finally got it resolved and received a conformation number and was told I should here something back within 1-2 weeks. I received a check on sept 16th for the amount of 60$, I was supposed to receive over 300$! I called on sept 17th to find out where the rest of the balance is and if I should cash this check. I called four times and couldn't get through, the machine said it was unable to receive my call. I waited 24hrs and called on sept18th I was on hold for 20+min and the lady I talked to said that she couldn't give me a refund fro back in june because they have no record of me cancelling my service. I informed the lady that that had already been taken care of and I have a conformation number, I just need to know if there is another check on the way and if I need to cash this one. She said she had to transfer me to a different department. I was transferred and explained to that lady what was going on and she said that I am in the wrong department and I need to go back to billing, so I was transferred again and sat on hold for 10+ min before my call was disconnected! So I called again for billing explained what was going on again and he said that it was being "ticketed" whatever that means and somebody should call within the next 72 hrs and if not to call back! I have dealt with this way toooo long for something that is their fault! They billed me twice for something I didn't have tried to charge me for equipment I never received and tried telling me I didn't cut off my service when I did because they had no record of me requesting a cut off and now they owe me $300+ and they are giving me the run around! How was I supposed to know they didn't cut the service off when I called. After I got off the phone with them in june I unplugged everything and packed it! Never ever again will I use xfinity! Ever!

ComplaintsBoard
L
7:17 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Comcast / Xfinity poor installation practices and no customer service

On April 5th 2012 Comcast was scheduled to install service at one of my rental properties. I had just recently renovated a duplex building and removed several hundred feet of cabling and fasteners from the side of the structure. Holes were patched and prepped for painting. Out of concern that Comcast would do their normal terrible “get in, get out” install job, I had my assistant call to inquire about installation at another property we owned. The sales person assured us that they install the cabling as instructed and would even fish the wire inside the walls if necessary. There was no mention on the part of the Comcast representative that there would be extra charges. On the day of the install my assistant as well as the tenant were at the home to instruct the installer to run the cabling through the attic and down the walls. His response was “There is not enough room for me to crawl through the attic”. My assistant noted that the access to the attic had not been opened. The only way this could have been done was to run the cable through the attic. My assistant also overheard the installer tell Kendra Young, one of the tenants that he would “run the cable down the wall in the living room. He shook his head and proceeded to drilled holes in my walls and run the cabling along the outside of my building. My assistant also instructed the installer to install a drop loop on the outside of the building since the installer had actually already drilled a hole though the exterior wall. The installer said he would but no drip loop was added. The absence of a drip loop increases the risk of water seeping into the walls from the outside. Furthermore, he ran a cable from the outside around an entire room and then through another wall to get the cable into the living room. The installer left the premises without leaving a card or paperwork. I think he knew we weren’t happy.

My assistant then proceeded to call customer service where he was cut off, put on hold and given every reason why he could not speak to a supervisor. In total, he was on the phone 2 ½ hours before he actually was “allowed” to speak with a supervisor. Then they offered to do NOTHING to address the problem.

Comcast is now banned from all of my rental properties. PERIOD.

Read full review of Comcast / Xfinity
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
N
3:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Comcast / Xfinity false charges

I am a comcast internet customer. I received a phonecall from comcast offering cable tv service for 19.99 for one year, with a total of $54 for both internet and tv. I asked to see something in writing (email, etc) and they said they couldn't do that, but I could ask her any questions. I asked about certain channels I was interested in and she said that was part of the package. They connected the cable the next day. I looked at my bill, and it was $134, with a tv charge of $69, not the 19.99 as promised. When I called they said they couldn't honor what I was told, but that they could offer me a 6 month package for a total of $59, instead of $54. I agreed to that. Now, when I looked at my bill again, it still had the higher charge of $69 for tv, instead of the promised $19.99! This is a very fraudulent practice.

Read full review of Comcast / Xfinity and 1 comment
Hide full review
1 comment
Add a comment
G
G
Gomer1
thomson, US
Jul 02, 2012 9:26 am EDT

Cable went out yesterday. I call, press this button, this button. Finally a human. Tells me it will be FRIDAY, 5 days before someone can come to my house. I said I don't think so. So now tomorrow. I am going back to Dish TV. Never any problems with them. Even during storms. Comcast customer does not exist.

ComplaintsBoard
C
6:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Comcast / Xfinity rebate scam

The first week of January 2012 I ordered Comcast internet installation, and without even knowing it a company called Offerwire sold me a modem ($80) and router ($50), saying I would receive a full rebate on the equipment once I receive two billing statements from Comcast. I completed all their paperwork--cutting out the original labels from the box, copying the bills, and other petty proofs to mail in. It's not until March 15 and 22 that I receive two separate e-mails stating that I should click on a link to see the status of my rebate. The earlier e-mail link said I'd receive a $50 Visa debit card "within 4-6 weeks" (that's FOUR MONTHS after ordering the equipment), and the second e-mail link stated that the rebate (for the more expensive equipment) was denied because the proper S/N label was not enclosed, which was not true. Both Comcast and Offerwire companies collaborate to squeeze as much out of their customers as possible -- after the first six months' promotion period with Comcast, I'm canceling to find a company that's not too big for its britches.

Read full review of Comcast / Xfinity and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
M
M
malery1
Indianapolis, US
Sep 05, 2013 10:12 pm EDT

I too have been waiting since April for our refund on the equipment. When we called to check the status the rep told us they were backed up and it would take another 2-3weeks! This is ridiculous and you can bet I will be telling everyone I know not to go with comcast and the company selling this equipment!

M
M
mbass
Vero Beach, US
Jun 12, 2012 7:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hello,

I am sorry you are having problems with your order, I work for Bridgevine/Offerwire and may be able help resolve any issues you might have. Please email me your order number and any other information that you may have regarding this order.

Thank You,
Mike Bass
Mike.Bass@bridgevine.com

ComplaintsBoard
V
3:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Comcast / Xfinity fraudulent charges made to my (vicki hart) account

Fraudulent charges for movies that were never ordered being charged to my account. This is the 3rd month in a row that this has happened & Comcast is refusing to credit me the over $400.00 in PORN that has been charged to my account. I have called Comcast 2 previous times about this, switched out the modem & all boxes. I have adult movies blocked on all TV's. Every TV requires a 4 digit pin number I've placed on them just to get to the on demand menu. I have no children, nor does anyone have access to my home. My boyfriend & I have called on several occasions about this issue and we are being told that a "Final Decision" has been made and that they are not going to credit my account. They claim the movies were ordered from the box in my bedroom, which is impossible. They say there is no way a movie can be ordered without it coming from in the house and I argue that it can, because it has.

Read full review of Comcast / Xfinity
Hide full review
ComplaintsBoard
A
9:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Comcast / Xfinity overpriced

Overpriced! for 7 years of being a customer, the only what they do is keeping raising price. No luck in negotiating. After being a customer in good standing and never paying late, I plan to quit from Comcast! Strongly suggest not to believe their promotions because it is only good for a few months and then they charge the maximum $$$ to get everything back. By the way very poor customer service:
March 12, 2012 - spoke to John and Patty at customer loyalty department; I have their job #

Read full review of Comcast / Xfinity and 1 comment
Hide full review
1 comment
Add a comment
M
M
MiguelK
US
Dec 17, 2013 5:31 pm EST

Multiple calls were needed to transfer Internet service. Representatives are incompetent. The service is beyond bad. Unauthorized charge was applied, and no resolution is possible.

ComplaintsBoard
C
9:13 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Comcast / Xfinity unsatisfactory cutomer service and dispatch service

Disgusted, disappointed, unhappy customer. I have been a customer since 1986. I swapped out a TV and attached digital converter to new TV. Blue screen states services are interrupted contact Comcast. All services were active and working to the rest of the home. Customer Service tried for 30 minutes to send signal and ended up with giving me a service call for today 9am to 11 am. No one showed. Called CS at 11:08 am and spoke to operator P0V. Was advised tech came at 9:06am no one was home. Not only was I close to the front door and would have heard the door bell or knocking, but have a small dog who barks like mad if someone comes on the property. My car is in driveway and a car is parked out front. There would be no way that we would have missed the tech. Stated he would have someone call back. Advised to use my cell number. Called CS 12:19. was told by operator GFI would have manager at dispatch and his general manager contact me regarding issue. I advised must call my cell phone number. He advised that if no one calls to call him back in one hour. No one called. Called CS 1:10 and was told they could not transfer me to the operator and he would send an email be to operator GFI to have him call back. Advised that he must use cell phone. No call. Called CS 2:42 pm was advised that none of the calls where handled correctly, that the techs call before the appointment and if no one answers the phone that they go to the next call (he was never at the house in the first place! LIARS), that they did call but they were not calling the cell phone as requested, that despite the 100% customer guarantee they are unable to offer me anything for the lost day...and still waiting on a call back with a time. WOW

Read full review of Comcast / Xfinity
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
10:09 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Comcast / Xfinity service sucks

I've had nothing but ### service from comcast i've had 4 service techs out since I switched in march my phone would go out mid conversation or b out 4 days internet same way n the cable service just sucks. Now my bill is $400.In they won't budge at all why should I have 2 pay for service that I was not getting! I had a woman tell me today that i've I had a problem everyday then I should of called everyday n I said I woulda if I woulda had a phone! They just suck n everyone I have talked to about this says the same thing u'd think if they have such ### service n they have to know it from all the complaints they get that they'd do something to fix it!

Read full review of Comcast / Xfinity
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
G
7:19 pm EST

Comcast / Xfinity comcast blew up my tv & ps3

Had cable installed by subcontractor by comcast. Comcast blew up ty and ps3 and now won't return phone calls. Has been two weeks and no manager no technician and was told I need to fix this on my own dime. How is that fair?

Read full review of Comcast / Xfinity and 2 comments
Hide full review
2 comments
Add a comment
S
S
saywhy
Philadelphia, US
Jun 14, 2012 8:58 am EDT

I have the same problem Comcast ran test on my box to see if they had extra boxes that they was charging me for. The tecs computer kept crashing so a test that should of been ran one time was ran repeatedly for up to 30 mins with crashing on the tecs computer each time. If you had the HDMI wire connected it sends a 5v current through the HDMI port which might not seem like much but on a faulty ground it surges and spikes. If the ground wire is not correct connected to a metal pipe that is not sunk more then 10 foot in the ground comcast is a fault per fcc. I have been going to war with comcast since May 30th and they finally called me back yesterday, damage told me that they was sending someone out and they would be there with in the hour, the tec never came called Comcast back and they told me damage never put in the order for the tec to come out, and that the person I spoke to about the tec coming out stated she would have them out first thing in the morning, they never came called again and spoke to corp and they told me they was contacting Walter(damage guy who lied) and this problem will be corrected. I have already had a super at Comcast tell me by the sounds of my problem that Comcast is at fault. Take pictures of your wiring and take pictures of the ground for they will try to have a tec come out before damage gets in contact with you, to try and hide the problem. Best post I found out about this problem is http://ibankcoin.com/woodshedderblog/2011/06/09/comcasts-negligence-killed-my-television/ It will break it down better then I could...And as the person who commented above saying it couldn't happen needs to google the problem read then speak...Comcast has insurance just for this problem...It is a known issue for Comcast...Hope this post helps...

J
J
jbfirebird
nowhere, US
Feb 09, 2012 3:05 am EST

im guessing that there just happen to be a coincidence where they "blew up" after the internet was installed and he wants someone to blame. power surge my friend, power surge. cable internet is not going to "blow" anything up.

ComplaintsBoard
S
10:12 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Comcast / Xfinity not honoring request to remove from mailing list

Requested removal from direct mail list over four months ago. One phone request, two email requests, and one report to DMA Choice later, I am still receiving weekly offers for cable T.V. The mailings are addressed to the name of the prior resident and Current Resident. Each of my requests for removal has been responded to with an assurance that my address has been removed from the list, and to give it "x" amount of time to stop mailings completely. This is completely unacceptable that I am still receiving mail from this company.

Read full review of Comcast / Xfinity and 2 comments
Hide full review
2 comments
Add a comment
N
N
Neighbor At
US
Aug 05, 2018 2:44 pm EDT

I have tried since 2012 to remove 8 apts. On my home address, when it is a single family home and i has wifi only. Hours on thw phone tons of mailings first as "previous tenant" then "present tenant" now "Our Neighbor At" then "occupant at" it is endless. Hughes just moved into our area I am cancelling any service from Comcast, removing my mailbox and getting a post iffice box and use a fake forwarding address jyst to get rid of this company's [censored]!

C
C
chrismatt53
Philadelphia, US
Jun 25, 2012 4:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Same here!

ComplaintsBoard
E
10:16 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Comcast / Xfinity rebate failure

I purchased a D-Link Modem a during the summer of '11 expecting to get a rebate of around $80. after I paid 2 mos. worth of bills from Comcast. I then sent all required info. to 'Offerwire', as required by 'Offerwire.' I waited until 2-2-12 to inquire about why I had not received the rebate only to be told they NEVER GOT MY INFORMATION! ###! That Offerwire outfit is a TOTAL SCAM!

Read full review of Comcast / Xfinity and 2 comments
Update by eschu
Feb 03, 2012 3:03 am EST

Chump? Doofus? Hey Meathead, I followed the instructions and waited until I paid 2 mos. worth of Comcast bills--like they said to do. Now, who's the Chump? Even if I waited too long, would they not still have a record of receiving the information?--DOOFUS! By the way, your spell DOOFUS DUFUS!

Hide full review
2 comments
Add a comment
M
M
mbass
Vero Beach, US
Jun 12, 2012 7:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

eschu,

I am sorry you are having problems with your order, I work for Bridgevine/Offerwire and may be able help resolve any issues you might have. Please email me your order number and any other information that you may have regarding this order.

Thank You,
Mike Bass
Mike.Bass@bridgevine.com

M
M
Mike Sharpe
Greensboro, US
Feb 03, 2012 12:18 am EST

You waited too long, doofus. Kiss your money good bye forever hahahahahahahahahahahahahahahaha chump hahahahahahahahahahahaha

ComplaintsBoard
J
3:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Comcast / Xfinity servicio

Buenas tardes
Si estoy escribiendo esta queja y tomando mi tiempo para esto es por que la gravedad del problemas ya me esta afectando de manera critica, me mude a un edificio en el & aacute;rea de dowtown miami, cuando me mude me como el edificio era nuevo me dijeron que para servicio de internet debía utilizar comcast, y para servicio de televisión podía usar también direc tv, asi que empece a llamar a comcast para que me conectaran el servicio de internet el di 2 de noviembre del 2011, como yo tengo niños en la escuela para mi es indispensable el uso del internet. Para resumir hoy es enero 30 y esta compañía que es lo peor que puede existir no han podido conectarme el internet creo que he hecho unas 35 a 40 llamadas el servicio es pésimo lo pero de lo peor siempre debo contar lo mismo a cada uno de los que contestan he hecho 15 citas de las cuales 6 me han incumplido he hablado con tres supervisores y no hacen nada me dicen que como tengo directv en tv no pueden instalar internet, otros me dicen que no que eso no influye que si me van a conectar el servicio, hasta las directivas y managers del edificio donde vivo han llamado y ellos no solucionan nada, yo pedí ese servicio porque ellos anunciaron en la tv un servicio de internet a bajo costo para estudiantes razón por la cual yo aplique y segun ellos fue elegida para pagar $9.99 al mes. Pero esto es falso ahora esta compañía se atreve a cambiarme un bill cobrandome $65.57 cuando nunca he tenido el servicio y diciendo que debo pagar. Que voy a pagar si nunca he tenido nada con ellos mas que frustración y el peor servicio del mundo los representantes que contestan no saben ni donde están parados son unos anti profesionales, los mismos supervisores ya que hable con dos y nunca me hicieron un seguimiento del servicio ni nada.
Alguien por favor haga algo para ayudar a denunciar esta clase de atropellos contra los usuarios que no es para nada justo!

Read full review of Comcast / Xfinity
Hide full review
ComplaintsBoard
S
10:17 pm EST

Comcast / Xfinity billing error correction

I have been a loyal Comcast customer for as long as I can remember. In October, I downgraded my cable TV service due to cost. I began receiving my new billing amount of about $108/month. When I received my March billing, my bill sky rocketed! There were additional charges added on 2/21/11. I had not changed my service or ordered anything since last October. I called Comcast, and they indicated there was a billing error on their end and they discovered it on 2/21 so they modfied my bill at that time. No notice, no anything! In fact, when I called Customer Service, they indicated they COULD charge me back to October! I can't believe they are charging me retroactive to February 21st for their mistake! I had NO idea my billing amount was not correct! Now I need to come up with $190 for my current bill, and pay the higher rate each month from here on out. I think it is totally inappropriate for no notification and a retroactive charge being added to my bill without my knowledge! The appropriate action would be to notify me of their billing error, and adjust future billings after a notice period.

Read full review of Comcast / Xfinity
Hide full review
ComplaintsBoard
G
8:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Comcast / Xfinity billing dept. supervisor valerie

Comcast billing department sucks. I talked with the supervisor, valerie, she can't even subtract or add to give me a proper amount. Back in sept, 2011 I had paid my bill before the 15 day cut off on-line.In other words I paid two months, not just one month so I wouldn't be late again. I was having problems with getting into my e-mail account with comcast.Net. I was even having problems with the post office delivering the bills. So I figured pay the two months, then the next month would be a one month payment. Wrong, they took two months, without my permission out of my checking account. I complained... I did nothing. I also contact them about me getting into my e-mail account.
Still having problems with that. They give me a new password everytime, then I go into my e-mail account change my password because I don't need anyone to get into my e-mail account. When I change the password, then try to get into my e-mail... I can't. It's been a nightmare for over 7 months.
Everytime I call I get someone else that tells different information. I found someone that would set my account to my yahoo.com account. Now they tell me that is impossible.. Everything with comcast is impossible. Maybe they need a new supervisors that know what they are suppose to be doing. Because as far as I am concerned, they need knowledgable supervisors and staff that know how to take care of your problems on-line.

Read full review of Comcast / Xfinity
Hide full review
ComplaintsBoard
C
2:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Comcast / Xfinity 100% increase in rates and keeping old contract after i moved cities

Dear Manager at Comcast

I wish to register a formal complaint against Comcast for ripping me off in two separate ways.
1)They are charging me twice as much as one month ago.
2) They have placed me on the same contract after I moved cities in order to raise my monthly premium after the old contract was cancelled.

A few facts
I only have internet service, nothing else.
I had Comcast cable for a year in Wheatland, CA. MY PRICE WAS $25 DOLLARS PER MONTH AND $7 FOR THE MODEM. I then moved to Yuba City on October 1, 2011.
I cancelled my existing contract in Wheatland and handed in my router.
I asked Comcast to come out to my new property and install a cable here in Yuba City as there was no cable. They did so and billed me for doing so, which I paid.
They have just raised my rates to $70.48 on the basis that 12 months have gone by and I am on the same contract.
How can I be on the same contact when I cancelled the last one as I moved cities?
I feel that Comcast is just bullying their customers with illogical garbage reasoning. Surely one rewards faithful customers and does not penalize them.

I will not rest until I have exposed this deliberate manipulation of my account that Comcast has done in order to raise my monthly bill, after I moved cities, handed in my router. There was a two week gap until service was established at a new location.
I would prefer to pay my old rate of $24.99 per month.
It seems only fair.

An extremely dissatisfied, disgusted client. I will not recommend your manipulative ways.
I will take this matter to the highest complaints board in the country.

Sincerely

Chris Landau

[protected]

Read full review of Comcast / Xfinity
Update by Chris Landau
Jan 12, 2012 8:22 am EST

You are irrelevant. Discussion closed.

Update by Chris Landau
Jan 12, 2012 4:09 am EST

Who are you and what function do you serve in life, Thud?

Hide full review
ComplaintsBoard
R
8:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Comcast / Xfinity bill turned over to collection agency before we received it following house fire

Hello,

I live in Taylorsville, Indiana, and have all of my life. On October 21st of last year, the house myself, my fiance', and our two children were renting caught on fire. The firemen worked to save it as much as they could, but the fire was too much for the old house to take and they declared it a total loss, pulling the firemen out of the house before it became too dangerous for them.

We had Comcast cable and internet service during this time, of which we always paid on time and with no issues whatsoever. We called them to disconnect our service, and were told we were going to have to bring them the cable boxes and internet stuff. The stuff that was in our house that burned to the ground...

We attempted to talk with them to resolve this, but heard nothing. Finally, late last week, we received a bill in the mail for over $120. We called to inquire about this bill, and found it was for the boxes we could not recover. In addition, we found out they had already turned it over to a collection agency. This is a bill we just received. A bill of a small, almost insignificant amount that they could have gladly swallowed to make for some decent customer relations to two people who lost essentially everything, they had already turned over to collections.

I don't know if there is any sort of consumer report or anything that can be done, but this seems absolutely ridiculous to me. I technically understand their need to bill us for the lost product, regardless of how little it would cost them, but I cannot understand in any possible way why they would turn this over to a collection agency already, helping to possibly ruin our credit and our ability to find future housing after we have lost everything. I am just so upset with this company right now and I am not sure what I should do.

Thank you.

Read full review of Comcast / Xfinity
Hide full review
ComplaintsBoard
L
1:13 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Comcast / Xfinity rate increase

Every year Comcast raises their rates. I am getting fed up and will explore alternatives. Don't they know that increasing rates forces customers to web-based and satellite alternatives? Apparently, they have no marketing department or, for that matter, anyone in management with a clue.

Read full review of Comcast / Xfinity and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
W
W
wifi8827
US
Dec 31, 2011 2:46 am EST
Verified customer This complaint was posted by a verified customer. Learn more

if you are thinking about leaving Comcast for one of the satellite based internet providers, don't bother, they suck even worse than Comcast. Unless you enjoy paying fiber-optic process for dial-up speeds, not to mention the horrible monthly download caps and penalties.

And Dish and Directv both raise their rates annually.

ComplaintsBoard
D
12:39 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Comcast / Xfinity discontinued service

I sprung for a 12 month bundled internet and tv service deal from Comcast, with an addition of the Sports Entertainment Package at the rate of $7.95 additional per month. 3 months into the 12 months, Comcast on THE DAY BEFORE CHRISTMAS, arbitrarily shut off my connection to the Sports Entertainment Package. I had to take time out from Christmas preparations to troubleshoot and contact Comcast, wasting time first with their customer-service-robot-lady. Ultimately, my Sports Entertainment Package access was restored. After Christmas, returning from my daughter's on the evening of 12/27, I found that again, my access to the Sports Entertainment Package had been cut off. A phone message from someone named Lilyanne (spelling?) at Comcast informed me that the Sports Entertainment Package was NO LONGER ALLOWED with basic cable; since my bundled package was of high-speed internet with basic cable, that is why I would find my Sports Entertainment Package disconnected. I am holding in my hand my new Comcast bill with a billing date of 12/15/2011 for the coming month (Comcast bills ahead in NH) that is to be paid by 1/07/2012 and which includes $7.95 for my Sports Entertainment Package. I don't expect to be charged for the access they are denying me, but once a 12 month agreement is reached, shouldn't it be honored for the entire 12 months? Comcast had agreed to my adding the package in and for 3 months has been honoring that agreement. Is it right to arbitrarily decide they don't want to offer it WITH THE PACKAGE THEY HAD ALREADY AGREED TO FOR 12 MONTHS? Never mind shutting the service off the day before Christimas with no advance notice or discussion. The phone message told me that, of course, I could again receive this package at the cost of $7.95 a month IF I UPGRADED TO A PREMIUM CABLE TIER. Now, I ask you, doesn't upgrading to a premium cable tier, at a higher cost, of course, mean that they are changing the 12 month bundle they agreed to? I am elderly and have only my SSI to live on. As it is, I had to discontinue my land line, which I prefer to have, and opt for a cheap cell phone I have trouble using, just to cut down the cost of phone-internet-tv. Like many others, I prefer the internet to the television. I don't even watch sports, but for some inexplicable reason, Comcast has bundled in the Turner Classic Movie channel into it and TCM is the only tv I like to watch. So now I'm paying for a bundle with basic tv I will never turn on. We are being nickel and dimed to death by Comcast.

Read full review of Comcast / Xfinity
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
G
11:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Comcast gave a deal on their Business class internet. Although the service is constantly interrupted for servicing of the lines, they have more or less been reliable. This Christmas, they decided to give a rate increase. They said it was in the fine print of my November bill, although I could not find it anywhere. I spoke to TASHA in their customer...

Read full review of Comcast / Xfinity

Comcast / Xfinity Reviews 0

Looks like Comcast / Xfinity has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Comcast / Xfinity, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

How to file a complaint about Comcast / Xfinity?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Comcast / Xfinity. Make it specific and clear, such as "Unexplained Charges on Xfinity Bill" or "Comcast Service Interruption Without Notice".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Comcast / Xfinity. Include key areas such as customer service interactions, billing discrepancies, service outages, installation or service appointment issues, and any misrepresentations of service. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions you had with the company. If you attempted to resolve the issue, describe the steps you took and the responses received from Comcast / Xfinity. Clearly articulate how this issue has personally affected you, such as inconvenience, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, correspondence, or service records. Be cautious not to include sensitive personal information like social security numbers or full credit card details.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Comcast / Xfinity. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, compensation, or an apology.

7. Review before submission: Carefully review your complaint or review to ensure it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Comcast / Xfinity or from other users who have had similar experiences.

Overview of Comcast / Xfinity complaint handling

Comcast / Xfinity reviews first appeared on Complaints Board on Jul 19, 2006. The latest review Peacock subscription was posted on Sep 2, 2024. The latest complaint Getting help communicating problem with comcast xfinity was resolved on Jul 25, 2023. Comcast / Xfinity has an average consumer rating of 2 stars from 989 reviews. Comcast / Xfinity has resolved 229 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Comcast / Xfinity Contacts

  2. Comcast / Xfinity phone numbers
    +1 (800) 934-6489
    +1 (800) 934-6489
    Click up if you have successfully reached Comcast / Xfinity by calling +1 (800) 934-6489 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (800) 934-6489 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (800) 934-6489 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (800) 934-6489 phone number
    Support
    +1 (877) 231-8749
    +1 (877) 231-8749
    Click up if you have successfully reached Comcast / Xfinity by calling +1 (877) 231-8749 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (877) 231-8749 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (877) 231-8749 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 231-8749 phone number
    Hospitality - Questions & Ordering
    +1 (800) 741-4141
    +1 (800) 741-4141
    Click up if you have successfully reached Comcast / Xfinity by calling +1 (800) 741-4141 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (800) 741-4141 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (800) 741-4141 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (800) 741-4141 phone number
    Ethernet - Customer Support & Care
    +1 (866) 429-2321
    +1 (866) 429-2321
    Click up if you have successfully reached Comcast / Xfinity by calling +1 (866) 429-2321 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (866) 429-2321 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (866) 429-2321 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (866) 429-2321 phone number
    Business VoiceEdge - Questions & Ordering
    +1 (877) 761-7401
    +1 (877) 761-7401
    Click up if you have successfully reached Comcast / Xfinity by calling +1 (877) 761-7401 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (877) 761-7401 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (877) 761-7401 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 761-7401 phone number
    Business VoiceEdge - Customer Support
    +1 (877) 543-3961
    +1 (877) 543-3961
    Click up if you have successfully reached Comcast / Xfinity by calling +1 (877) 543-3961 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (877) 543-3961 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (877) 543-3961 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 543-3961 phone number
    PRI Trunks - Customer Support
    +1 (877) 229-5999
    +1 (877) 229-5999
    Click up if you have successfully reached Comcast / Xfinity by calling +1 (877) 229-5999 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (877) 229-5999 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (877) 229-5999 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 229-5999 phone number
    Hospitality - Customer Support
    +1 (855) 867-5010
    +1 (855) 867-5010
    Click up if you have successfully reached Comcast / Xfinity by calling +1 (855) 867-5010 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (855) 867-5010 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (855) 867-5010 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (855) 867-5010 phone number
    Upware Marketplace - Questions & Ordering
    +1 (866) 950-3789
    +1 (866) 950-3789
    Click up if you have successfully reached Comcast / Xfinity by calling +1 (866) 950-3789 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (866) 950-3789 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (866) 950-3789 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (866) 950-3789 phone number
    Upware Marketplace - Customer Support
    More phone numbers
  3. Comcast / Xfinity emails
  4. Comcast / Xfinity address
    1701 JFK Boulevard, Philadelphia, Pennsylvania, PA19103, United States
  5. Comcast / Xfinity social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 23, 2024
Comcast / Xfinity Category
Comcast / Xfinity is ranked 54 among 61 companies in the Satellite and Cable TV category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.