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Comcast / Xfinity

Comcast / Xfinity review: Unwanted upgrade cable box

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7:28 am EST
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In the year of 2023, Xfinity unknowingly delivered an upgrade to my location at 1654 Elm Ridge Way, Stone Mountain, GA. Although, I did not request an upgrade box, I tried to install it. However, I could not get the upgraded box to work. So, I requested a technician to come out and install the box. The technician was unable to properly install the box also which this is extra service I pay Xfinity for every month (technican support). So, I ask the technician to take the upgrade box back to the company which he refused to do so. So, over the time, I requested a return label which no one would send out for the unwanted and Un installable box. Now as of December 2023, I realized that a hidden charge as been applied to my account for twelve months for a box I did not request or utilize. In the month of December, I have called into the Xfinity office to request downgrade of service for the bill was too high. At this time, I was advised that an additional $30.00 was applied to my account for equipment which I did not request or utilize. The agent agreed to send a complaint number to my email which I never received and put in a request for the wrongful charges on my account which I never received so now I am asking for the refund of 650.00 to become credited back to my which was unknowingly taken from me as an loyal Xfinity customer.

Claimed loss: 650.00

Desired outcome: Credit to my account

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  1. Comcast / Xfinity Contacts

  2. Comcast / Xfinity phone numbers
    +1 (800) 934-6489
    +1 (800) 934-6489
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    Support
    +1 (877) 231-8749
    +1 (877) 231-8749
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    Hospitality - Questions & Ordering
    +1 (800) 741-4141
    +1 (800) 741-4141
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    Ethernet - Customer Support & Care
    +1 (866) 429-2321
    +1 (866) 429-2321
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    +1 (877) 761-7401
    +1 (877) 761-7401
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    +1 (877) 543-3961
    +1 (877) 543-3961
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    PRI Trunks - Customer Support
    +1 (877) 229-5999
    +1 (877) 229-5999
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    Hospitality - Customer Support
    +1 (855) 867-5010
    +1 (855) 867-5010
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    Upware Marketplace - Questions & Ordering
    +1 (866) 950-3789
    +1 (866) 950-3789
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  3. Comcast / Xfinity emails
  4. Comcast / Xfinity address
    1701 JFK Boulevard, Philadelphia, Pennsylvania, PA19103, United States
  5. Comcast / Xfinity social media
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    Oct 29, 2024
Comcast / Xfinity Category
Comcast / Xfinity is ranked 54 among 61 companies in the Satellite and Cable TV category