Comcast / Xfinity
Reviews and Complaints

TO XFINITY / SAMSUNG:

I need to inform you that my original chat with agent was not arcuate. I followed the agents’ instructions and the people to whom it was directed to were not able to assist with the agents instruction. Reason for chat, my Samsung phone had a internal issue and was deemed no fixable. the tech informed us.

I contacted your Xfinity call center and they could not seed me to a store. The phone was not replaced as told by the AGENT STATED. THE PHONE WAS THEN SENT TO SAMSUNG AND THE TECH SAID THEY COULD NOT FIND ANYTHING WRONG. They returned it and we are unaware of what they did to it before returning it. This store has no stock store for Xfinity said the association with Xfinity Mobley are not affiliated with them as they only had a 14-day window to replace it. The store agent also said that in order to get a exact answer with this issue was to go to a corporate store and see what they would do. the store and call center no help with this issue.

I had to take this phone back to the store in Winchester VA several times when we got the phone, did not work right from start. NOW I HAVE IT BACK AND TRYING IT OUT. There are no cooperate stores within 100 miles of me back in forth from me. The policy with the stores is not good. Next, the Xfinity agent in chat said I needed to go to the store and get a new number so he could place the order with a 0 $ cost no charge during this premotion. The store in Winchester Va. said no way. they would not let me choose a phone or give me a number for the Xfinity agent.

Both the store and call center have no knowledge of these arrangements that the agent informed of. I also copy of the chat to store and again he said this does not apply and as far as he and his managers did not know either. So, I do not believe the Xfinity process should be used if they cannot complete and honor what they say. I also would like to say all fractions of Xfinity be on the same page, and if I was misinformed then I would like to be made aware of your results.

Please and thank you

James Nations

Phone number [protected]

chat

From Xfinity Assistant,

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From You,

need help my phone developed internal problems and i need a phone they are telling me i t could take a month to get it or fixed. the tech at unbreak we fix deemed it non repairable

From Xfinity Assistant,

I can help you get the best experience with your Xfinity Voice service.

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From You,

help with a phone

From Xfinity Assistant,

I can help you get the best experience with your Xfinity Voice service.

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Voice Features

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Voicemail

From You,

moble creshed

From Xfinity Assistant,

You can ask me questions about your Xfinity Mobile account and services or select one of the options below to get started.

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From You,

person

From Xfinity Assistant,

OK, I can put you in touch with an agent.

Chat with an agent

From You,

Chat with an agent

Please provide us your 5 digit zip code to connect to an agent

ZIP Code

Connect

From Xfinity Assistant,

No problem. I'll put you in touch with a live agent now.

Connected to a live agent

Now chatting with Nikhil

Live Agent Chat started

From You,

hello Shweta

From Agent,

Hello, thank you for contacting Xfinity. My name is Shweta. How may I assist you today?

From Agent,

Hello

From You,

to day my moble phone took a poweder and tech said it could not be fixed . i need a phone how or if you can help, they said it could be Aa month to get it back if fixable ?

From You,

need a temp phone

From You,

hello you still there ?

From Agent,

Yes. I'm here to help you.

From Agent,

Could you please help me with your First, Last Name and complete service address with zip code?

From You,

James Nations 22630

From You,

110 Catlett Mountain Road front royal VA

From Agent,

Please confirm the last 4 digits of the primary account holder's SSN?

From You,

3532

From You,

no 7062

From You,

sorry

From Agent,

Just to confirm your account is active?

From You,

the samsung A53 softwear messed up , and i am to send it away but the time is not good what are my options here if any

From You,

yes it is active but the unit dose not function right

From Agent,

Thanks for the specifying this James , let me check that for you.

From You,

Samsung wants it before they will send out a replacement, please and thank you

From You,

can the xfinity store in Winchester VA give me one while we wait for Samsung at ups store boxed and labeled to go in the morning .

From Agent,

Thank you for sharing that background with me as it will help me to resolve your issue even more effectively. Let me quickly review the account details.

From Agent,

Please allow me couple of minutes while I look into this for you.

From You,

thank you very much the unit is under warranty and again the diagnostic tec said could not be repaired.

From Agent,

Thank you.

From You,

welcom

From Agent,

Yes.

From You,

ok what do i need to do ?

From Agent,

Please stay connected while I'm checking that for you.

From You,

ok thanks very much

From Agent,

You're welcome.

From Agent,

As I can see on your account about your phone but we have limited access so I don't see anything for the phone services but not to worry we have special dedicated team they will definitely help you with that quickly, let me connect you to with our dedicated team.

Connected to a live agent

Now chatting with Nikhil

You are now transferred and chatting with Nikhil, an Xfinity Live Agent

From Agent,

Hi, my name is Nikhil. I see you have been chatting with another team member. Let me review that information so I can pick up right where you left off.

From You,

Hello Nikhil hope you have a option please

From Agent,

As per the previous chat, I found that you want to have a device. Is that correct?

From You,

this phone made 4 trips to the Winchester store from day one of use now it is not fixable. yes , i do not know how long sumsung will take to fix or returne it this is not good , i hope you can help

From You,

im not good at typing please excruse me

From Agent,

Let me fetch your account once to check what could be done best for you.

From You,

oh thanks i have medical issues and need direct communication ,

From Agent,

To proceed further, please help me with your last 4 digits of the stored payment method.

From You,

5432

From Agent,

Thank you for sharing the information!

From You,

welcome

From Agent,

Please allow me couple of minute to fetch your account to assist you further.

From You,

as you need

From Agent,

Great!

From Agent,

It will take some time to request for the address change, I appreciate your time and patience!

From Agent,

Please ignore the previous text.

From You,

? address change ?

From You,

ok thanks

From Agent,

You are welcome!

From Agent,

As I have checked, I am unable to find any active mobile account on the service address: 110 Catlett Mt Rd, Front Royal, VA 22630

From You,

wow this is not right i been here for over 7 years

From You,

110 Catlett Mountain Road front royal VA 22630

From Agent,

Yes, I am checking at the same address but unable to find any active mobile account.

From You,

qll bills are auto draft

From Agent,

Could you please help me with the account number of your mobile account so that I can assist you in a better way?

From You,

i do not know it right off never use it please hold on a moment.

From You,

110 Catlett Mt Rd Front Royal, VA 22630 Account number: [protected] Xfinity Mobile Account Number: [protected]

From Agent,

Perfect!

From Agent,

Let me check once.

From Agent,

Please confirm the name on account once as I am unable to find it with name James.

From You,

penny houston

From Agent,

Alright!

From You,

forgot

From Agent,

No worries!

From Agent,

James, as I have checked, the above shared detail is incorrect, please check for the last 4 digit of the stored payment method under Xfinity App, billing section and help me with the correct details.

From You,

try 2612 had to change cards precaution

From Agent,

Sure.

From Agent,

Upon checking, these digits are also showing incorrect.

From You,

""MasterCard •••• 5482 s this going to place a cost to me if so, we may have to cancel this chat

From Agent,

Let me check once.

From You,

thanks it is hard being disabled , not much respect especally i did not choose this you know

From Agent,

I have successfully fetched your account and I found that you have been associated with Xfinity family from past 2 years, we really appreciate your long term association and business with us. Looking forward for many more years.

From You,

is there anything we can do for a phone now

From Agent,

I can help you with another device for $0 if you could help me with a number that could be brought to Xfinity.

From You,

a phone number ?

From Agent,

Yes, that is correct.

From You,

[protected] dammaged phone hold on while i loo may take a moment

From Agent,

Sure, please take your time.

From You,

Image result for x finity store in winchester va All images Map Xfinity Store by Comcast Branded Partner service provider2504 S. Pleasant Valley Road, Winchester, VA 22601 · ~17.2 mi [protected] Closes in 6 mins

From Agent,

Please confirm the number once so that I can proceed further to help you with a device.

From You,

the current damaged phone number is [protected] store number [protected] this what you needed

From Agent,

A phone number that could be ported to Xfinity is required to provide you with a new device for $0.

From You,

ok i am not sure the only number is the i know is [protected]

From Agent,

As this number is already associated to your line with Xfinity so could not be used to get the device.

From You,

oh so i need to change number which i do not have the store will issue that like the usally do

From Agent,

Please be informed that as per the promotions, you need to bring a number to Xfinity to get the device for $0

From You,

i am at a loss as i have no way of getting the number you requested . i just do not know how

From Agent,

You can try to get it from the service providers which provide you with the instant numbers and I will place the order for you further.

From You,

the service provider is closed now how do i get back intouch with you with this chat to get this information to you for prmotion. will there be any additional cost to the bill please thanks

From Agent,

I would like to inform you that it is not guaranteed that you will be connected to me with this chat. You just need to pay the taxes and the device will be delivered to you for $0.

From You,

ok i save the chat and submit this to them when i aquire the number , what will the taxes be you think

From Agent,

It depends on the service address and could be get while placing the order.

From You,

ok i will try this and see thank you james thanks have a great evening bless you

From Agent,

What sets us apart from other carriers is our willingness to assist our customers,

From You,

this is true i hope this transcript will work and i will try

From Agent,

Sure.

From You,

good night from here

From Agent,

Before we wrap up, is there anything

Several weeks ago I contacted Xfinity regarding sub par internet speed. I am paying for 800mbs while i have been getting at most 350mbs but many times it is as low as 35mbs. A technician came to my home and claimed the issue was i had a loose connection to the modem. I pointed out I had never touched the modem and he admitted many technicians are lazy and only hand tighten them on install. I then ran a quick speed test and was still getting 350mb. When i questioned him why, he claimed my "homemade computer" was not capable of higher speeds even though it has a 2.5gb lan.

A couple of days later my internet speed was back to fluctuating from 35mbs to 350mbs. Around that same time, i get my bill and they charged me $100 for the service call. I called to explain that it was their fault the cable was not tight, and the cable was not the problem anyway so they should not charge me. The person i spoke to claimed she could only give me back $50 (which i have not seen yet) so i told them to cancel my service effective 12/15/22.

A couple of days go by and i get an email from them saying please call we want to keep your business, so i called. They still would not agree to give me back my 100 dollars but said they would send me a self install kit for a new modem which i have installed. Speed problem is solved!

I am a 79 year old Veteran on Social Security and have been a Comcast Customer for Almost 12 years. In January of 2022 I was accepted To ACP and receive a $30 monthly benefit Accordingly. In June I moved to a new home in the same Area Code and transferred my Comcast connection to my new place. I was informed by Comcast that I needed to reapply for ACP to accommodate my new address and continue receiving my benefits. I was re accepted by ACP and then reapplied for the Benefit through Comcast. I Received the Confirmation of receiving the Request for the Benefits and waited for a response from Comcast Which did not come. I called them and they said I should resubmit my request to them and try again even though I still was approved for ACP and Supplied them with the Application ID Accordingly. These IDs are only good for 3 months and need to be reapplied for when the 3 months are up. I had to reapply for ACP in October and was again Approved with a new ID and the Resubmitted to Comcast. To this date I have reapplied to comcast several times and have called their ACP center many times for assistance in getting back my ACP allowance. Many Excuses and still no satisfaction to this day, I found out today that they have been receiving an error "Duplicate Subscriber" over and over again but never reported that to me until today. They told me that I had to contact the Government teams associated with ACP and fix the problem. Unfortunately, those teams only could identify that the error was because Comcast had already received a subscriber Id (which is Mine) but they apparently resubmitted and began getting the error. So, I am in a position of continuing not to receive my benefit and am getting a Finger Pointing contest from Comcast and the problem is not resolved. I was given my subscriber ID by the Government ACP Group and Shared it with Comcast. and after holding on my telephone for over an hour was told that they can't solve the problem and I should recall The Government ACP to find out if someone else is using my new address or there had been someone else at this address who was on ACP before me. I I am Very Comfortable that the government agencies have all of the correct information and yet Comcast is not willing to Find and fix the problem.

xfinity is charging me for 293.48 for a months billing when my last months balance was 193 $ and they wanted to go to 229 a month.

when I told them that was too much, i reduced my services to their very basic package and their slowest internet which was supposed to cost me 107.61 a month. They proceed to charge me 135.02 for the month.

I had no choice to leave xfinity, at mid month, and they charge me excessive fees to leave, Stating that i owe them money

so i use to have comcast . i came back. i was quoted 49 dollars then when i add my modum it would be 39.00. i was talking to a person from your company. they added cenimax which messed things up. i went online and clicked my flip phone, my smartphone, and internet and it came to 75. the chat ran out of time so i called. so the person says no flip phones. so i asked howabout just my smartphome and internet and the imei number didnt work so i have to get another phone with the internet and it be 85 dollars, why are you guys so complicated?please make me stay with xfenity.0

For more than a month I have experienced screen distortion on both of our tv's. This can go on for hours at a time. If I try to change channel I get an error message saying that there is a problem with their internet. I have called numerous times and get a robot. Then I'm transferred to someone who can't speak English clearly. Whatever person I'm talking to is reading from a script and will keep asking the same question over and over again. They will not listen. Then after of keeping me on the line for at leasst an hour they say the problem is fixed. Then either a few hours later or the net day the same problem occcurs. Then finally a technician came and checked all the connections. When he left he said everything was fixed. Withing 2 days the problem was back. Then I was told a new box would be sent and would arrive in 2 days. That was about 3 weeks ago. I've been paying my bill while not receiving the service for which I am charged. Now I'm told that I have to pay for someone to fix the problem !

Here is the first part

Today 12/06/2022 will be my 14th or 15th call to Xfinity and may be my last as I am losing track, as well as patience.

I started my service 26 Days ago almost one month ago. After the installer left (Which cost me $100.00;) I began having problems. I called many times until I finally got someone, who understand my problem to help me and who knew what he was doing. He got my cable box going after about an hour on the phone. He told me I should have had an X1 box, and he would send a Xfinity X1 box to me. Nothing ever showed up.

That lasted for a few days. I once again called a few times to finally get someone in person to help me and once again I was told my cable box was old and I should have had a Xfinity X1 box from the beginning. He told me he would send one to me.

I got that cable box (still not an X1 cable box,) and as usual had to call for help. The person on the line got the cable box going. He also said I was supposed to have a Xfinity X1 box, and he would send one to me. I explained I already had two boxes and I do not want to pay for them. He told me how to return the cable boxes and said he would take care of the extra rental fees; I won’t be sure if that happened until I look at the bill.

I went to the website to print the return labels and noticed the only cable box set up for retuning was the Xfinity X1 box I just received two days prior, the cable box I should have had three weeks ago; the only cable box which worked.

I waited a few days to see if the other two cable boxes would show up on the return page so I could print a label to return them, they did not. Now it has been over a week and no shipping labels to return the two cable boxes that have sitting on, my table for quite a while, not using while waiting for the shipping label to appear.

I called yesterday 12/06/2022 (In four days I will have been waiting for a month) and the lady on the phone told me that she would cancel the Xfinity X1 return and add return slips for the other two cable boxes. One cable box has not been used since November 10th and the other since approximately November 20th. When looking at the return area online, the X1 infinity box still says in progress for return. Do not want to return the X1 cable box. I want to return the two other non-working boxes.

I am more frustrated than I have ever been. When I lived in Massachusetts, I had Xfinity for ten years. In Colorado I had Xfinity for seven years. If this is how you treat your customers, I do not want to be a customer anymore!

I called once again today 12/06/222 and she told me the same thing the lady told me yesterday, they will put my shipping labels!

Richard Bisbee

705 Southfield LN

Peterborough, NH

03458

rs. [protected]@Icloud.com

[protected]

When I called to see how I could lower my bill after taking care of this. Not really satisfied but the representative asked if anything else, I said my cable freezes once or twice per week. When told how much postage was on a new cable box I said no forget that I asked. About 20 minutes later I received a email saying my box was ready to ship. I called and was told too late it shipped already that I could return it but I had to pay my bill as it was or receive a late fee. I was told I would see a credit on my bill when the new bill came it was higher still. I called and was told that she would get it corrected and I would see it online. Today I looked and it's still wrong. I have been trying to resolve my bill for over one month. I called and was told a amount to pay even though the amount was different. I asked for a supervisor and she said they were all busy. I cannot express how poor I feel xfinity follows up on things. I would never recommend them it ashame they are the only game in town.

I was on the affordable connectivity program and keep getting emails saying to apply. Then I can’t find the 30 dollar credit on the bill.

You get poor service and overseas call centers reading from a script who don’t know what the hell they are doing. I get poor cell service because of device limitations and Xfinity sending out teasers asking me to get a new cell phone only to told I don’t qualify. T-Mobile has always bent over backwards. In this economy I am not loyal to a single product anymore

I called Comcast/xfinity October 30, 2022 to check if internet via laptop was working (confirmed it was. it was the laptop that crashed) the woman on the phone, proceeded to say I am eligible for a free phone & service at $20.00 monthly (15.00 $5.) special. She never said it was only ONE gigabyte.

I responded sounds good, I'll transfer (2) phone lines and did (412-587-1701and [protected]. email is [protected]@gmail.com I received a email, with a bill due of $215.+ November 7 I immediately texted company & after a long time, I was able to changeover to 'Unlimited' at 30.00 month each + tax.

I was on the phone with customer service again at least an hour on November 30 getting a email that Xfinity attempted to take the full $215+ OVER charge out of account. Employee claimed it is a valid charge over gigabytes. I got NO resolution. & told her to take my card information off. as I had until December 6 to resolve this. and the debit card is in my name and not my son Joshuas. They removed the full OVER charge TODAY dec.3 it was unauthorized! But, was changed to UNLIMITED & employee said on Nov. 7th that the charge was adjusted & explained also to use app and wifi. I discovered today that [protected] is NOT connected to WIFI! and trying to get that resolved & would explain any overages. I cannot get through to speak to anyone I was on hold over 2 hours yesterday then cut off! But, they know all of the information for payment only. I am 72 yr. old senior, my husband is having treatments for neuroendocrine cancer & need phone service I can only budget 65.00 month for the 2 phones. Carole Scheib #[protected]

I was told, when I agreed to use their internet one year ago, that after my year was up, and after my "promotion price" was increased all I had to do was call their retention dept and they would lower my price to what I was originally paying (they said "our customers did this all the time"). I guess they "forgot" this conversation cause here it is one year later and my price went from $54 a month to $74 month and I'm basically being told unless I transfer my phoen service to them, there's nothing they can do for me except lower my bill $10 a month (which is still $10 MORE than their competitors monthly price) with a TWO YEAR contract! NO WAY! And, I do resent them even talking about my phone service, which is none of their business!

I hope that this is being monitored by Comcast.

I'm paying for the highest speed Internet connection speed (1,200 Mbps) and at over the last 6 months has it achieved more than 100 Mbps (0r less than 8% of the contracted speed). I have called numerous times and EVRY time I have been transferred multiple times many of which led to being disconnected. At the instruction of support I have run diagnostics multiple times and the problem has never been resolve.

I have heard multiple excuses but no resolution.

Every time I have asked to be contacted to a senior person and/or customer relations it has not been done, I've been disconnected or flat out refused.

To make matters worse I have just received a 12.5% price increase.

I started calling on 10/19 to have my bill adjusted. I called back on 10/28 &11/4 because it was not resolved. Then had 2 additional calls and still nothing. The whole time they were so rude and almost laughing that it wasn't fixed. It was over $100/month it was supposed to go down. Then some rep called trying to appease me and their kid were screaming in the background. It was also 8pm on a Friday night. Another person called me Saturday morning and I explained I couldn't talk because I was working in an emergency room and needed to get back to seeing patients and they would not shut up. I asked them to call me Monday - during regular business hours - they promised they would and never called. That was a week ago today. My bill has been quoted to me each time and each time a different amount. I just logged in to look at my bill - completely different than the other 4 quotes. I am so annoyed.

Hi my name is Lindsay I wanna start by saying customer service is unbelievable. Not only have I waited on the phone for hours and hours all together but I've been hung up on, lied to several times I mean it went as far as the lady lieing to me and telling me she was transferring me to the manager got back on phone and pretended to be another person I called her out and she said I apologize I forgot hold on please and hangs up on me after 56 mins on the phone. I recorded this btw because I also asked her for her I'd number and managers name and she said nope I can't give you that. Craziness. Then I get back on the phone mind u I have 4 kids to take care of and need internet for school. As o I waited another 20 mins before actually having a real person on the phone which was recorded as well and he told me after 2 hours and 11 mins that he apologized the bill would be immediately taken off and the charges were an accident. So I get off the phone wait a day and it's still there so I call them again and fought with them all day and every one of them lied to me last one says no worries mam I'll take care of that for you and I get off phone next morning my internet is shut off. Unbelievable. I am baffled and so upset they had me in tears for about 15 mins..and it's still off btw..sad. Unacceptable and unbelievable. Now there telling me I had to file fraud charges and I did even tho that was never ever brought up and it's been going on since September. Somebody help

I signed up with Xfinity mobile back towards the beginning of October and one of my phones is still not working. I have spent over 20 hours on the phone with customer support Tier 1 and Tier 2 and no one has been able to resolve my issue. I was told from Tier 2 that they escalated it to their Tier 3 support and reached out to Verizon (my previous carrier) and they would get back to me in 24-72 hours. No one did. I called after a week and heard all the apologies again and again and was promised this would be escalated to an "emergency response" and I would hear back from someone in 24-48 hours no one called again! This is the worst customer support I have ever experienced in my life. I have 5 other phones on the account as well and I am ready to go back to Verizon because of this!

On Nov 10, 2022 I called to report my iPhone se lost. I was given a iPhone 8 by a friend I called to have the iPhone 8 added to my acct. Which they did. I request SIM card be sent to me. The order was placed. I got an email saying the order was placed. I never got an email to confirm it was sent. On Nov 15 2022 I called to see where my SIM card was for I never received it. I was to!d to wait another day. I called again on Nov 16, 2022. To see the status. I was told it was not processed correctly. I wad told a manager was going to overnight me a SIM card. Never received. Today Nov 17, 2022 I called again. Was told it was not processed again. So they sent it again.now I won't get it until next week. If it was processed correctly. This Service is unacceptable. I need someone from the Corporation to call me ASAP.

Date: 11/14/22; Time: 10:30am

The customer service is horrendous and unfortunately this is the only cable provider available in my area, so I do not have a choice. The number provided for customer service [protected] or [protected] takes you to an automated system. This system provides several selections to address what you're calling about. Whatever you select, your options are to either reset your modem if you're having cable issues, or look on-line for account information, which is all automated. On the company's website there is on-line Xfinity customer assistance, however, this is also automated. It is very difficult to get connected to a live customer service representative. I eventually did speak to a representative by continuously pressing 0 to try to speak to a representative. This was after several call backs and attempts to reach a live person. I was actually disconnected by the system on one of my attempts. Today, 11/14/22, was not my first experience with this horrendous customer service system. It took me from 10:30am to12:00pm before I was able to speak to a service representative. I was on hold for 45-minutes. I was calling because my cable line was cut by our fence installer. I work out of my home and I need my internet service to be dependable, and when I have an issue I need to be able to reach Xfinity so that the issue can be resolved in a timely manner.

I am asking why l pay for a service that is out of order more than l can use it? Does this not constitute wire fraud? I pay for a service that never and l do mean never performs the service it has promised. For example if l buy a gallon of gas but it doesn’t burn in my car or on the ground then that company sold me worthless merchandise. This is the same as Xfinty taking my money and performing its promise to provide a service. At least 20 days out of 30 days there is a problem with Xfinity service. This is fraud. I will be looking into who l can report this fraudulent company to. Its a shame that for 12 years Xfinity has had the only choice in my area for internet. I believe that should be anit-trust as well.

All of us costumers need to file a class action suit against Xfinity. No one can even get a live person to talk to. Saturday the 12th of October 2022 my service went down from 4:45pm and did not come back on till 6:00am on the 13th. Now here we are on the 14th at 10:30am and my service is down again. Mind you this is just the last 3 days. I won’t even tell you how the 9th through the 12th was.

I started my bundled services with Xfinity Feb of 2022. From the get go, I had been lied to from the Sales dept. I had Lifeline for my landline services and once I signed my contract (24 months) and started the service, found out that they didn't honor it. I"ve had constant problems with the landline, very staticky and poor reception. They did the best they could to fix the line. I have VOIP, so to have clarity for the landline, I have to be near the modem. Mobile services has been horrible from the start. Calls dropping, can't call out or have people calling in. Xfinity shares it's tower with Verizon, so constantly get a message saying"3, 2, 1, welcome to Verizon. Your call cannot be completed as dialed etc.' I have to reset the networks on a constant basis to make sure the phone is working. Literally everyday at one point. Last month, I started getting a message to the effect of "your time has expired for this call". and the call would get cut off. After that, I would not be able to call out or receive calls; once again, reset and power off and on. So I called and they told me to get a new sim card, and it would be easier if I stopped by a store near me, so I picked one up. I came home and tried to call them and the phone is not working at all. Spent almost 7 hours that day on the phone with them and nothing. I got so sick with a migraine and I was literally throwing up. The next day, same thing. Spent almost 7-8 hours again. The CSR in the store put the sim card wrong (and I m the one who figured that out and fixed it) and all of a sudden everything started going hay-wire on the phone. The CSR's on the phone had me go outside, in the front, in the back and even asked me to get in my car and go somewhere where I can connect my phone. (The internet is very poor in my area for the cell phone and barely have 2 bars up most of the time and as soon as I go out, all 5 bars are up. One idiot told me I should move to another location to get better reception! I was told by Xfinity employees that my area has very poor reception because they share the tower with Verizon).

So after all said and done, my phone was up and running, but in the interim, I lost my voicemail app. When I called to find out why that is not working, they told me that the vm all of a sudden is not compatible with my phone. All this happened around the middle of the month. When speaking to them on October 31st, I was promised that a supervisor would review my account and call me back. NO ONE CALLED ME! I was looking at my new statement and noticed that the bill was more than doubled. Than I called on the 8th only to find out that someone had gone into my account and changed my original plan and put me on the new one without my permission or consent. On my original plan that I started with, the internet was $50.00, my landline was $10.00 and equip. rental, $14.00 (which they bullied me to get. I had my own modem and the guy told me it is garbage (his exact words) and only Xfinity modem will work in my house). I had a $30.00 ACP automatic discount, $30.00 for BYOD-bring your own device, which was my cell phone and $10.00 for autopay/paperless billing. So when they changed to the new plan on the 20th of October, the new price was $90.00 for the internet, $30.00 for landline and took away the -$30.00 and $10.00 discount for autopay and BYOD. They refuse to honor the old contract-11-8-22. Spent 3-4 hrs. Called back on the 9th, same thing. Waiting to hear back from a supervisor from the Loyalty dept.

I called Comcast to cancel service effective November 1, 2022, due to relocation where comcast service is not provided. I removed the router and returned it on November 1 via UPS as instructed by Comcast. they will not cancel service because I cannot pass their verification questions; send a code to the phone number on file, this number has been cancelled. email on file, this email is no longer assessable. account number. the statement does not provide the full account number. I offered my social security number or any other way of verification, but they will not cancel service that I am no longer using and are continuing to bill me.