Course Hero’s earns a 4.5-star rating from 1665 reviews, showing that the majority of students and educators are exceptionally satisfied with educational resources and support.
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To protect my privacy
Hello, I uploaded documents last year, 2021, without much consideration, and the most of the documents I posted were not proofread since I simply clicked and clicked without checking each document. To further prevent disinformation and avoid copyright infringement claims, I'd like to remove all of my uploaded materials. Please assist me. Our professors have asked all students to delete any materials they have submitted to the internet. Please assist me in deleting all of my documents that I have submitted. I have 21 documents in my account, and I'd like them all removed before anyone finds out about them and reads them, spreading false information. Please assist me.
Desired outcome: Please delete my uploaded documents in course hero 🥺
The complaint has been investigated and resolved to the customer's satisfaction.
Can't delete the files
My account has been deactivated and I will no longer be using CourseHero services. I need the linked content removed for the following reasons. All of the documents are my own original work, but some were collaborative and I did not have the consent of my colleagues to upload them. I am no longer comfortable with my private/sensitive information and the private/sensitive information of my colleagues being in these documents, so I would like them removed because it was inappropriate for me to upload the files under the data privacy act."
The materials contain my sensitive information.
The materials were collaborative and uploaded without my colleague's consent.
The materials contain my colleague's sensitive information.
This work is confidential and will cause great damage to me, my colleagues, and my university https://www.coursehero.com/u/file/137067878/Grade-12-Students-Optimism-Towards-Online-Learning-in-the-Midst-of-Covid-19-Pandemic-at-Unida-Chris/#question
Desired outcome: delete the uploaded documents on my profile https://www.coursehero.com/u/file/137067878/Grade-12-Students-Optimism-Towards-Online-Learning-in-the-Midst-of-Covid-19-Pandemic-at-Unida-Chris/#question
The complaint has been investigated and resolved to the customer's satisfaction.
Deletion of Documents to my account
I want to delete the documents because I do not intend to upload confidential files from my professors. Please notice my concern as soon as possible.
I have a course hero account and I would like all the documents that I uploaded today to be deleted. My professor recently reached out to me to delete the documents for copyright reasons. Please see the pictures below are the documents that need to be deleted. Thank you in advance!
Desired outcome: Deletion of documents to my course hero account
please I need my documents that are uploaded to be deleted because it contains privacy concerns.
The complaint has been investigated and resolved to the customer's satisfaction.
Copyright
Good day,
Someone uploaded my work without my consent and now my professor found out now it is affecting my grades I would like you to take it down because it violated my rights. I would like to delete the account and the files that he uploaded immediately thank you. This his nickname amd some of my works he uploaded
BrigadierMoonNightingale21
https://www.coursehero.com/file/140613883/Group6-TaskPerformancedocx/
https://www.coursehero.com/file/115966840/Resumedocx/
https://www.coursehero.com/file/115300293/03-Activity-2docx/
https://www.coursehero.com/file/115967041/02-IndividualActivity-Group2docx/
https://www.coursehero.com/file/139803014/Group6-04Act1docx/
Plea I want on immediate action to this one because its affecting my grade. And I want to delete also my uploaded works here in your website. This is my account link
https://www.coursehero.com/profile/Hkkhhxcggcv/?__chid=1e50d101-e406-4413-98ac-acc7edf82c22
Desired outcome: ALL OF HIS UPLOADED FILES WILL BE DELETED PERMANENTLY
Refund On My Account
My Account was charged $119 when I subscribed to a $9.95 monthly subscription. I would like my account to be refunded.
I only used course hero for 1 day and $119 was charged to my account. I was charged on May 9th 2022.
The complaint has been investigated and resolved to the customer's satisfaction.
unintended upload
I would like the company to pull down my curriculum vitae uploaded on your website. Someone must have had access to my account and uploaded it on your website.
As you know it contains much of my personal information which is sensitive to the public.
As it is now, anyone searching my name on google search is able to access it which is a security breach on my personal data.
I have checked your website and realised there are similar CV's posted.
Kindly help me pull down the said document for my security purposes.
Kindly assist
Regards
mercy chondo
The complaint has been investigated and resolved to the customer's satisfaction.
Unauthorized credit card charge to deactivate course hero account.
On April 29th, 2022, Course Hero debited $119.40 USD from my account as part of their “premium membership” service. On the same day (Apr 29) at 8:44 PDT I emailed Course Hero support and asked if they could issue a full refund as I was no longer using the service nor had I used it for >3 months. The responses I got were quite ambiguous and can be seen below.
Apr 30, 2022, 8:18 PDT
Hi XXXX,
This is XXXX from Course Hero Customer Support.
Thank you for reaching out to us about your refund request!
In order to better understand the reason for your refund, I would really appreciate if you could provide us the underlying reason as to why you no longer need or plan to use Course Hero.
Furthermore, after further review, the refund was declined by your bank as "unwilling to accept the refund transaction".
At this time we would request you to reach out to your bank as to why refunds are not being accepted on the card as attempting to be processed.
Additionally, your membership has been cancelled to ensure no future charges will be processed.
If you require anything additional please let us know.
All the best,
XXXX
Course Hero Support
_____________________
Upon receiving this email, I swiftly contacted my bank whereby they assured me that a refund would absolutely NOT be rejected unless they detect fraudulent activity or a chargeback to an expired bank card (in which both cases were not true). From here I instantly knew the merchant was using evasive tactics to get out of issuing a refund. I replied to them again which can be seen below.
May 4, 2022, 23:44 PDT
Hi XXXX,
I have contacted my bank. They advised me they would absolutely not reject a refund unless it's to an expired card. My bank card is not expired as it's the same one coursehero used to charge the amount of USD 119. Debiting would not work on an expired card and thus actioning a refund should have went through with no issues.
Kind regards,
XXXX.
_______________________
Upon Course Hero support receiving this email they proceeded to lock me out of my account and then replied:
May 5, 2022, 0:58 PDT
Hi XXXX,
Thank you for getting back to me.
I apologize, we have tried processing the refund multiple times on our end without a positive result. At this time there is nothing further we can do on our end in order to get the refund to go through. We suggest working with your financial institution further to determine what options you have.
If you require anything additional please let us know.
All the best,
XXXX
Course Hero Support
______________________
At this stage I know they are not being truthful about the refund. These types of tactics are very shady, and I now have to be concerned to the types of ethical practices that this company is meant to abide by. My most recent email reply is as follows:
May 8, 2022, 10:09am
Hi XXXX,
As per my account activity you will see I have not used this service in a long time. You will also notice my visa card details are not expired meaning a chargeback can go through. Its unethical and unfair not to offer a refund on an inactive account.
I am asking kindly for a refund otherwise I will need to dispute the transaction.
All the best,
XXXX
The conversation ends here so now I am waiting for a reply before actioning a dispute with my bank. If anyone from Course Hero can reach out to me and get this rectified it would be greatly appreciated.
Desired outcome: Please issue a full refund.
Course Hero,
I have still not received my refund. You have closed my support ticket and stopped all communication with me. SCAM... beware of this company. I will now be posting all email correspondence to social media to show how corrupt this company really is.
The email I received has not been followed up. I am still waiting for my full refund...
CourseHero,
I never made a payment through PayPal and I have proof. CourseHero direclty charged my visa card via direct debit. What does paypal have to do with this? Give me my refund or I can take this further.
All the best.
Bad request error while login
I am trying to login my account getting error of Bad Request. I have alot of unlocks available. guide me what to do now. Please help.
Read full review of Course Hero and 36 commentsThe file that I uploaded
My instructor has requested me to remove notes from my university immediately since I have posted them. All of the notes I received from my institution, for which I had to obtain permission from the owner because they were solely intended for university students. I unintentionally posted a few notes from my institution into course hero, which I need to erase immediately before the university's senior administration takes action. I requested that course hero be removed, but no action has yet been made. I definitely need to get rid of all of the docs from my account right away.
May 7, 2022 11:30 am
Desired outcome: I'd appreciate a response from your company that you would remove my files from my course hero account.
The complaint has been investigated and resolved to the customer's satisfaction.
Unknown person used my name to create account and paid fee.
Hi team.
My name is Shaneel Narayan. I am writing this letter to inform you that an unknown person has created account on your site and used my card to pay for subscription an your service. the email he used I trend to find out about from my bank is [protected]@gmail.com. please i need action to be taken and please refund my money back. this accident happened on 30th April 2022. at night time.
I have seen from my bank a money of 44.85USD was deducted then I trended to file up request same night with PayPal. would really appreciate if my full amount gets refunded as I also believe I haven't used your service so I don't want to loss my money.
My email address is [protected]@gmail.com and also previously i have reported my documents were posted too.
Desired outcome: Please refund my full amount money back into PayPal. I haven't used any of your service.
The complaint has been investigated and resolved to the customer's satisfaction.
Are your Support Service Bots?
I've been receiving the same replies even I already stated my situation. It's like I'm talking to a bot and it's all nonsense. I don't receive anything helpful. I'm so disappointed. The first report was not problem so I figured it was only an error when they declined my request but NO, it has already been a month but my file wasn't deleted at all. I hope someone will help me because I'm losing my hope because of this support service. Contacting one won't solve my problem at all.
The complaint has been investigated and resolved to the customer's satisfaction.
Takedown report declined
Hi, I'm here again to complain about my problem because it's still not resolved and it's almost a month already. I reported a file that was uploaded by my friend without my consent. I tried to report it multiple times and asked my friend to report it too but our reports were always declined and suspected to be declined. But the information I put were the same information I used to report some other documents and there was no problem and those were deleted. So what's the problem now?
Here's the content that I reported and still reporting up until now. Please take this down I'm begging you. I already contacted the support but no one responded to me. If you'll check my email and read the content and explanation you should have already deleted it. I hope you'll read it and reconsider because you're literally wasting my time and giving me headaches.
Reported Content
URL: https://www.coursehero.com/file/110616847/Effectiveness-of-Travel-Vlogsdocx/
Title: effectiveness of travel vlogs
Desired outcome: Document to be deleted
I tried to email the other email which is the support but it just gave me the same answer as the dcma gmail. They're still declining my request saying it's a fraudulent information. I already gave my ID to verify my information. What's so fraudulent with my request? Please don't reply on this with contact the support because I already did. A couple of times already. We're both wasting our time here. Why can't they just accept my request? It's almost a month now that I've been reporting the same thing over and over again. I seem like a broken tool for doing the same thing but I don't know what else to do. I have no one else to ask help. Customer service is supposed to help but you haven't helped me in any bit at all. Why do you keep declining my request? Please takedown my reported file.
Request to delete uploaded documents
Hi, I uploaded documents in my account without much of a thought and most documents I have uploaded haven't been proof read in which I just clicked and clicked without checking each document. I want to delete all my uploaded documents to further stop misinformation and to avoid copyright infringement cases. Please help me. Professors in our school are asking all students to remove any documents they have uploaded online. Please help me delete all of my uploaded documents. I want them all be deleted before anyone finds out about it and read it, and spreads misinformation. Please do help me. I have also accidentally uploaded our research paper which is still in the process and it might harm our research if the document will continue to be available for everyone to see. It might also contain the personal/confidential information of my researchmates. It might violate copyright also. Please do help me as soon as possible. It might be traced also if our final paper will go plagiarism checker. Please help. Thank you!
Link for the Research Paper that has to be deleted: ://www.coursehero.com/u/file/122202666/BSN3F-G4pdf/?__chid=c4001454-1188-46d4-9b2f-aa0d84357f18#question
Desired outcome: Delete uploaded documents
The complaint has been investigated and resolved to the customer's satisfaction.
File takedown declined
Hello, I want to complain about the replies of course hero to my takedown reports. I started reporting a particular file starting April 8, 2022 but it got declined. The reply said the the information I put might be a fraud. It was the same information I put on my first take down report and there was no problem and it was deleted. I'm confused what's so wrong with the info I gave. I tried doing it again and again using my different emails but it was still declined.
The file needs to be deleted since it is an unfinished thesis proposal that shouldn't be uploaded. Out university announced a memorandum that we should delete the file that we uploaded but none of the take down report was granted after reporting few file on April 8, 2022.
If someone is reading this can you please try to report this file?
https://www.coursehero.com/file/110616847/Effectiveness-of-Travel-Vlogsdocx/
Thank you.
Desired outcome: Please grant my takedown report I'm begging you
The complaint has been investigated and resolved to the customer's satisfaction.
I need to delete my documents uploaded in the course hero
I have uploaded notes from my school which has been asked to remove it immediately. All the notes I got from my university which actually I need to ask from consent from my professor since it are made for only university students. I have accidentally uploaded documents from my school into course hero and now I really need to remove before there are action from the top level management of our school. I really need to remove all of the documents from my account as soon as possible.
Desired outcome: Please help me delete my documents uploaded in the course hero
Please help me delete my uploaded documents
Remove Uploaded Files
I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible
The complaint has been investigated and resolved to the customer's satisfaction.
Report declined
I have been reporting a document since April 8,2022 up until now but still receives the same reply. They will not honor my report because it's a fraud? How can it be a fraud when I literally used my legit information there? I evn put my organization? What am I supposed to put there?
Our university wanted us to take down our files there and I will never be able to graduate if the document will not be deleted.
Here's the link https://www.coursehero.com/file/110616847/Effectiveness-of-Travel-Vlogsdocx/ take this down please. What's so hard taking down an obvious document? It literally have my university's name on every page.
Desired outcome: Take this down
The complaint has been investigated and resolved to the customer's satisfaction.
Please delete my essay, thank you
Hi, Course Hero. I accidentally uploaded my assignment which contains my private profile and that assignment is not allowed share on the internet on 24/4/2022. I just want to get free access to read the essay. Now, I accidentally uploaded the essay. I tried to undo it but it's not working. I'm so worried about that because it may cause my assignment fail and it would affect my result. Please, ladies and gentlemen, please delete my essay from course hero. Thank you so much, Love you.
But I haven't found any buttom to reach Customer Support team in regard to the removal request of any content.
Hi! I hope you were able to report you file. I would like to ask for your help and report my file too because my report have been declined to almost 10th tine already.
URL: https://www.coursehero.com/file/110616847/Effectiveness-of-Travel-Vlogsdocx/
Title: Effectiveness of Travel Vlogs.docx
Here's the link. Please please help me.
Unconsented uploads
I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero when I was reviewing some documents and now i really need to remove them because there are names that are actually the owners.I really need to remove all of the documents from my account as soon as possible.
Desired outcome: Remove unconsented documents.
The complaint has been investigated and resolved to the customer's satisfaction.
Hello, I would like to ask if you could delete this page. Someone posted my CV without my permission and it has all my private information. Whenever I try to search my name on google, I always see the thumbnail of this image. I hope you could do something about it? this is very important as this may affect my private life. Thank you.
https://www.coursehero.com/subjects/disenyo-pandi-pandi/
see the link for the page.
I will attached the screenshot of my concern. It is highlighted with yellow pen.
Hello! You can make a takedown report here
https://www.coursehero.com/takedown-notice/#/copyright-infringement/
and while you're at it can you please try to report this file too? The course hero declines my takedown report. Thank you!
https://www.coursehero.com/file/110616847/Effectiveness-of-Travel-Vlogsdocx/
File Report Declined
Our university announced a new memorandum on April 8, 2022 that we should take down all our uploaded files on this website. I reported the first batch and there were no problems and it was deleted. But after April 9, not even one of my report was taken down with the reply "we suspect the provided notice contains fraudulent information and we cannot honor your takedown request at this time."
I stated on my reply my situation but there are no action and still declines it. I definitely used my information and it's the same with the first batch that were take down. What happened to course hero? Please take down my file, I've been reporting it for straight 10 days please have mercy on me. I wont be able to graduate if the file is still there.
I'll be spamming complains about your website until you honor my request.
Desired outcome: I would like it to be take down.
The complaint has been investigated and resolved to the customer's satisfaction.
Course Hero Reviews 0
About Course Hero
One of the key features of Course Hero is its extensive library of study materials. The platform has over 25 million course-specific study resources, including notes, study guides, and practice exams, that have been uploaded by students and educators from around the world. This vast collection of resources covers a wide range of subjects, from math and science to humanities and social sciences.
In addition to its study materials, Course Hero also offers a range of tools and features to help students improve their learning experience. For example, the platform has a Q&A section where students can ask and answer questions related to their courses. This feature allows students to collaborate with their peers and get help with difficult concepts.
Another key feature of Course Hero is its 24/7 tutor support. Students can connect with a tutor at any time of day or night to get help with their coursework. The platform also offers personalized study plans and progress tracking tools to help students stay on track and achieve their academic goals.
Overall, Course Hero is a valuable resource for students looking to improve their academic performance. With its vast collection of study materials, collaborative features, and personalized support, the platform provides students with the tools they need to succeed in their courses.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.
5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.
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Overview of Course Hero complaint handling
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Course Hero phone numbers+1 (888) 634-9397+1 (888) 634-9397Click up if you have successfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (888) 634-9397 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone numberMedia Contact+1 (650) 454-0742+1 (650) 454-0742Click up if you have successfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (650) 454-0742 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone numberChief Operating
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Course Hero emailssupport@coursehero.com100%Confidence score: 100%Supportchcustomertest@gmail.com100%Confidence score: 100%Supportchsupport@coursehero.com100%Confidence score: 100%Supportipe@coursehero.com100%Confidence score: 100%Supportagrauer@coursehero.com94%Confidence score: 94%Executivedmca@coursehero.com91%Confidence score: 91%Legal
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Course Hero address1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 01, 2024
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