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4.5 26 Reviews 723 Complaints
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Course Hero Complaints 723

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8:56 am EDT
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Course Hero File takedown declined

Our university announced a new memorandum to take down our uploaded file in course hero at April 8, 2022. I started reporting the file I uploaded and the file of our professors that were uploaded without permission, I was taken down without a problem. But when I reported a particular file they declined me. The problem was an important file, it's a thesis proposal. We decided to report it everyday but we received the same reply that they will not honor the report. We have ben reporting it for 10 days now and we haven't still received the reply we were hoping for,

Out group was mentioned by out professors and received harsh words from them. We are still receiving them up until now. So please I'm begging you to help me take it down. We might not graduate if it's still in the website.

I am desperate now so I'll drop the link.

URL: https://www.coursehero.com/file/110616847/Effectiveness-of-Travel-Vlogsdocx/

Title: effectiveness of travel vlogs

Desired outcome: Please take this down immediately. I'm begging you please.

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12:50 am EDT
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Course Hero Removed my uploaded documents

I posted notes and exams from my institution this april 2022 on coursehero, and the lecturer requested that I remove them immediately. All of the notes I received from my institution, for which I had to obtain permission from the owner because they were solely intended for university students. I unintentionally posted a few notes from my university into course hero, which I urgently need to remove before the university's senior management takes action. I requested that course hero be removed, but no action has yet been made. I definitely need to get rid of all of the docs from my account right away. Thank you

Desired outcome: To removed all my uploaded documents

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Eros xx
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May 03, 2022 3:04 am EDT

Hi! Can I ask for my file to be inserted on your reported file too? I can't seem to report this one using my account. Please help me delete this document.

URL: https://www.coursehero.com/file/110616847/Effectiveness-of-Travel-Vlogsdocx/

Title: Effectiveness of Travel Vlogs.docx

Thank you very much!

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1:15 am EDT
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Course Hero Login problems

Good Evening,

I am unable to log in to my account. Tried it multiple times but only ends up with the "R" with the red background and no further noti on why I can log in

Desired outcome: To be able to log back in my account

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10:16 am EDT
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Course Hero Uploaded files that I want to remove

My lecturer has requested me to remove notes from my university immediately because I have uploaded them. All of the notes I received from my institution, for which I had to obtain permission from the owner because they were solely intended for university students. I unintentionally posted a few notes from my university into course hero, which I urgently need to erase before the university's senior management takes action. I requested that course hero be removed, but no action has yet been made. I definitely need to get rid of all of the docs from my account right away.

This are my uploaded files in my course hero account;

https://www.coursehero.com/file/125135334/MODULE-10-Information-Processingpdf/

https://www.coursehero.com/file/125134003/MODULE-9pdf/

https://www.coursehero.com/file/125134109/MODULE-7-Behaviorismpdf/

https://www.coursehero.com/file/125134457/MODULE-6pdf/

https://www.coursehero.com/file/125133972/MODULE-4-1pdf/

https://www.coursehero.com/file/125133287/MODULE-5-2pdf/

https://www.coursehero.com/file/125134764/MODULE-6-Learners-with-Exceptionalitypdf/

https://www.coursehero.com/file/125134142/Teacher-daypdf/

https://www.coursehero.com/file/125134335/Module-1-Metacognitionpdf/

Desired outcome: Please help me to remove my alll uploaded files in my course hero account [protected]@course.com. I hope you can help me. Thank you and God bless 😇

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8:57 am EDT
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Course Hero Remove my uploaded documents

Hello Sir,

Good Morning!

I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. All the notes I got from my university which actually I need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now I really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible. Kindly wave off my request, I am really thankful to you!

Description of notes:

Title: Hotel-Chain Poland Customoization Services

Type of Content: It has my personal infromation, and this is my exam report

https://www.coursehero.com/file/71583043/Hotel-Chain-Poland-Customization-Servicesdocx/

Title: ficher excel - requirements

Topic: Customization of service in a Chain hotel for business clients in Poland

Subject: International Marketing

Type of Content: My exam paper, having personal information as well

https://www.coursehero.com/u/file/70186459/fichier-excel-requirementsdocx/

My Address: Islamia Park Fasih Road, Lahore.

Phone Number: [protected]

Email Address: [protected]@gmail.com

I state that this notification is accurate.

Kind Regards,

Neelam Tauqeer.

Desired outcome: I am very gratefull to you if you will remove both of these documents as soon as possible.

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7:00 pm EDT
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Course Hero Remove all my uploaded documents

I have accidentally uploaded few notes from my university into course hero and now I really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible. I already contact the support but no one replies me. Here is my ticket number #2797584

Desired outcome: Removed All Uploaded Documents

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Update by Mimi Yah
Apr 09, 2022 11:03 pm EDT

Hi, I uploaded documents this year, 2021, without much of a thought and most documents I have uploaded haven't been proof read in which I just clicked and clicked without checking each document. I want to delete all my uploaded documents to further stop misinformation and to avoid copyright infringement cases. 

Please hear my message

Update by Mimi Yah
Apr 10, 2022 2:21 am EDT

Please take down all of my uploaded files on course hero. Our university restricted us from uploading our files and works on any website. Please this one needs an urgent action.

Description of the infringement works

1. https://www.coursehero.com/u/file/56005321/Art-as-a-Product-of-Imagination-and-Imagination-as-a-Product-of-Artdocx/?__chid=bc40fb71-6e3b-455c-bed8-2d320e8999e9

Title: Art as a Product of Imagination and Imagination as a Product of Art Type of content: Homework

2. https://www.coursehero.com/u/file/126267555/trasrip-law-termsdocx/?__chid=79122f5f-8214-467d-a6f9-48d0a824f1f9#question

Title:@trasrip_law terms Type of content: Homework

3. https://www.coursehero.com/u/file/57775582/15-Andrew-Humepdf/?__chid=95893d44-f1d5-414b-895c-a22b8d10ca26

Title: 15-Andrew-Hume   Type of content: Homework 

4. https://www.coursehero.com/u/file/57776510/20200319-160130jpg/?__chid=3f1839b3-395c-460d-bbe2-d2a3ed71af58

Title: [protected]-160130jpg  Type of Content: Homework

5. https://www.coursehero.com/u/file/57775395/NSTP-POINTERSdocx/?__chid=7b36c029-ac27-49dd-8739-e217f0595b32

Title: NSTP-POINTERS   Type of content: Homework

6. https://www.coursehero.com/u/file/57775617/Normal-Distribution-pptpptx/?__chid=1c6afcb5-e231-4964-9da0-df9fa00b4a2b#question

Title: Normal-Distribution   Type of Content: Homework

7. https://www.coursehero.com/u/file/57775793/LOGICpptx/?__chid=50bd22cc-10d8-455e-97d8-eeb92a242cf2

Title: Logic   Type of Content: Homework

8.https://www.coursehero.com/u/file/126267755/Document-4docx/?__chid=cd62ed0c-8a8b-4d7e-88b8-633182fc4e0e

Title: Document-4  Type of content: Homework

Update by Mimi Yah
Apr 10, 2022 7:07 pm EDT

I already sent thousands of request but no one replies me in your support@coursehero.com. I badly need your help right now. Im suffering so much anxiety waiting for your response. Please reply me here. I badly need your help right now.

Update by Mimi Yah
Apr 10, 2022 7:17 pm EDT

I sent multiple times but no response. I basly need your help right now to take action.

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Bee T
Mobile, US
Aug 25, 2022 10:40 pm EDT
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My professor will not accept my assignment due to plagiarism. I accidentally submitted my assignment to Course Hero before it was graded, and now he will not accept it. I worked really hard on this assignment; can you please remove it so that I can receive a grade and not be penalized by my school?

Also, I forgot to remove my name from the assignment.

https://www.coursehero.com/file/163168569/CIS170-week-4-assignment1edited-1docx/

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11:29 am EDT
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Course Hero Remove document in my account

I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible. The name of the account is [protected]@yahoo.com

Desired outcome: Remove all my uploaded documents

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Course Hero Remove or delete uploaded file

I had violated my school rules and I uploaded their files without any content since last 2021 and I need to delete all of them now.

https://www.coursehero.com/u/file/140327582/PE1-Activity-No-6-CALIGUIRANpdf/?__chid=bd1da927-252e-4299-8c31-307b493a8ac6

https://www.coursehero.com/u/file/140326987/PE-1-Activity-No-3-CALIGUIRANdocx/?__chid=6e94b8d7-2f7b-44e7-b43f-d68ac3bdad8c

https://www.coursehero.com/u/file/140326331/PE1-Activity-No-4-CALIGUIRANdocx/?__chid=7fa67797-869d-4c89-8ba8-575b8ccaf894

https://www.coursehero.com/u/file/140326047/PE-1-Activity-No-3docx/?__chid=59282e22-1011-4f92-8388-5b91bbb6e45e

https://www.coursehero.com/u/file/140326047/PE-1-Activity-No-3docx/?__chid=a87c0630-f7f2-4e89-bcad-a0449809fa01

https://www.coursehero.com/u/file/114465738/History-of-Civil-Engineering-in-the-Philippines-EngrDindo-Mojicapdf/?__chid=a6825f33-bba8-4853-9112-aa68502d2293

Desired outcome: It should be deleted as soon as possible

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11:38 am EDT
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Course Hero Hellllllllllloooooo

delete this account, because the files she posted do not belong to her. And that's not okay for your site and to the owner. you will be ruined if you allow such a wrong thing!

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Update by Jdnxbxuxyd
Apr 08, 2022 7:37 am EDT

delete this account, because the files he posted do not belong to him. And that's not okay for your site. you will be ruined if you allow such a wrong thing!

Update by Jdnxbxuxyd
Apr 08, 2022 11:32 am EDT

delete this account, because the files she posted do not belong to her. And that's not okay for your site. you will be ruined if you allow such a wrong thing!

She posted that file last year December 2021.

Update by Jdnxbxuxyd
Apr 08, 2022 7:51 am EDT

delete this account, because the files he posted do not belong to him. And that's not okay for your site. you will be ruined if you allow such a wrong thing!

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Course Hero Course Hero

I uploaded documents on year 2021 without much of a thought and most documents I have uploaded were the module that have been sent by our teachers in which I just clicked and clicked without checking each document. I want to delete all my uploaded documents in my account nnkmkmkm to further stop misinformation and to avoid copyright infringement cases. Please help me.

Desired outcome: All the documents that I uploaded in my account should be deleted.

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Update by Hellllllllllloooooo
Apr 08, 2022 7:11 am EDT

Please help me delete all the documents that I have been uploaded in this account https://www.coursehero.com//profile/nnkmkmkm/ . I uploaded those documents without proofreading and those documents are mostly work of my teachers so I hope you can help me take down all those docs and delete the said account. THANK YOU

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Course Hero Copyright infrigement

There is a documents in course hero that is not his or her original work and belongs to someone else I need to delete that documents pls help me.

The account goes by the username: ChiefFire4024

All of the documents that are uploaded to his or her account is not the owner please take down all the documents that are uploaded in that account thank you.

Desired outcome: To delete the documents uploaded in Course Hero

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Update by Liah Dummy
Apr 08, 2022 1:32 am EDT

Hello, This year January 2022 I accidentally uploaded files that belongs to my professor and my school and unfortunately my professor found out about this and wants to delete the uploaded documents as soon as possible before anyone will have accessed to it. I don't have any idea on how to delete or remove it because Course Hero seems don't have a deleting of documents feature please help me. I will give you the URL's of my uploaded documents.

URL's:

www.coursehero.com/file/126740209/Developing-an-Information-Assurance-Strategypdf/

https://www.coursehero.com/file/126740137/Week-13-Implementing-Information-Securitypdf/

https://www.coursehero.com/file/126740316/Security-and-Personnelpdf/

https://www.coursehero.com/file/126740409/Information-Security-Maintenance-pdf/

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Course Hero My full name and my school name is exposed on the files I uploaded

I have uploaded my modules and my answers from my school which has been asked to

remove it immediately by the principal and my teacher. All the activities and modules i got from my school

which actually i need to ask from

consent from the school since these are only made for the students of my school. I taught no one can’t see it since it only has answers that is why I uploaded these documents but i made a mistake since i did not remove my name and my groupmates name and the name of our school.

i really need to remove before there are

action from the school. I have asked course

hero to remove but there are still no

action has been taken yet. I really need

to remove all of the documents from my

account as soon as possible. I’m sorry for this trouble. Hoping that all the files i uploaded will be deleted as soon as possible. Thankyousomuch!

Desired outcome: Please I want to delete all the files i uploaded from my coursehero account thankyousomuch!

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Course Hero Delete all files under my account

Hi

I would like to takedown all the files that I've been uploaded under the account of Person. My university requires that I delete all the files immediately. I hope you can help me and forgive me. I seek for your immediate response action. Please help me. I don't want to be expelled rom my school one month before graduation. Please and have mercy.

Please delete the file that my brother upload my personal information is on the file that my brother uploaded please course hero!

Desired outcome: Desired outcome: Desired outcome: Delete all files under my account Person

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Course Hero To delete all my uploaded documents

Hi, I uploaded documents this year, 2021, without much thought, and most of the documents I uploaded haven't been proofread, in which I just clicked and clicked without checking each document. I want to delete all my uploaded documents to further stop misinformation and avoid copyright infringement cases. Please help me. Also, professors in our school are asking all students to remove any documents they have uploaded online. Please help me delete all of my uploaded documents. There are 10–12 documents in my account, and I want them all deleted before anyone finds out about it, reads it, and spreads misinformation.

Desired outcome: To delete all my uploaded documents.

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Course Hero Refusal to Remove Uploaded Documents

Hello,

A few days ago, I recently uploaded several documents to your site. I have sent several emails to your support team (a person named Faith is the one that has responded to all of them). She claims that once materials are uploaded to the site there is no way to take them down. I am absolutely shocked and confused by this because I have never used a site where I am not able to delete something I posted.

I uploaded these documents by mistake because they are the wrong versions (outdated and contain some mistakes in the content). I was going to re-upload the new versions as soon as they were taken down but I am not going to do so until they're all deleted from the site. It is a very simple request and it should not be a problem whatsoever to just simply remove some files I accidentally posted.

Please, if your team could just do this, I would greatly appreciate it. I am wasting so much time trying to resolve this and it is giving me anxiety (I suffer from severe anxiety and heart problems so this is not helping).

Thank you,

Jose

Desired outcome: Please remove the documents I uploadedEmail used for account is jose.orozco.[protected]@hotmail.com

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Course Hero Delete all files under my account

Hi

I would like to takedown all the files that Ive been uploaded under the account of Personpersonpersonperson. My university requires that I delete all the files immediately. I hope you can help me and forgive me. I seek for your immediate response action. Please help me. I dont want to be expelled rom my school one month before graduation. Please and have mercy.

Desired outcome: Desired outcome: Delete all files under my account (Personpersonpersonperson

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Course Hero Remove documents I accidentally uploaded to my course hero account

I accidentally uploaded a few notes from my friend's university into course hero, which I now need to erase before the university's top management takes action. In addition, one document contained the school's logo, which urgently needed to be removed.

Here is the link:

https://www.coursehero.com/u/file/139797078/INTRODUCTIONpdf/#question

https://www.coursehero.com/u/file/139797098/evaluation-4docx/#question

Desired outcome: I really need to remove the documents from my account as soon as possible.

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8:34 pm EDT
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Course Hero I need to delete all my documents on course hero

my university discovered that their students upload their homework on this website and although I only use my own work, I still need to delete all those documents since my name was in those files. The most significant thing here is that all the files with my name on it is removed.

Desired outcome: I wish to delete all of my document, especially the ones with my real name on it.

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Course Hero technichal problem

below are the details regarding my account

username: AmbassadorThunder6720

the course title that i wanted to delete is 'BIO 872'.

Desired outcome: I want to delete the documents in the course.

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Course Hero Remove the documents from my account.

Hi, I need to remove all of the documents from my Course Hero account because I accidently uploaded the wrong documents that belongs to my university. To prevent the copyright issue, the instructors from my university are asking all the students to remove the documents that have been provided from the university. I would very much like to not get in trouble for copyright concerns. Please help me remove those files as soon as possible.

Desired outcome: All uploaded documents to be removed from Course Hero.

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About Course Hero

Screenshot Course Hero
Course Hero is an online platform that provides students with access to a vast collection of study materials, including course notes, study guides, practice exams, and more. The platform is designed to help students improve their academic performance by providing them with the resources they need to succeed in their courses.

One of the key features of Course Hero is its extensive library of study materials. The platform has over 25 million course-specific study resources, including notes, study guides, and practice exams, that have been uploaded by students and educators from around the world. This vast collection of resources covers a wide range of subjects, from math and science to humanities and social sciences.

In addition to its study materials, Course Hero also offers a range of tools and features to help students improve their learning experience. For example, the platform has a Q&A section where students can ask and answer questions related to their courses. This feature allows students to collaborate with their peers and get help with difficult concepts.

Another key feature of Course Hero is its 24/7 tutor support. Students can connect with a tutor at any time of day or night to get help with their coursework. The platform also offers personalized study plans and progress tracking tools to help students stay on track and achieve their academic goals.

Overall, Course Hero is a valuable resource for students looking to improve their academic performance. With its vast collection of study materials, collaborative features, and personalized support, the platform provides students with the tools they need to succeed in their courses.
How to file a complaint about Course Hero?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.

5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.

Overview of Course Hero complaint handling

Course Hero reviews first appeared on Complaints Board on Jan 20, 2012. The latest review My account was posted on Oct 31, 2024. The latest complaint Applying for a Job as a Course Hero Tutor was resolved on Sep 25, 2024. Course Hero has an average consumer rating of 4 stars from 1665 reviews. Course Hero has resolved 502 complaints.
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  1. Course Hero Contacts

  2. Course Hero phone numbers
    +1 (888) 634-9397
    +1 (888) 634-9397
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    Media Contact
    +1 (650) 454-0742
    +1 (650) 454-0742
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    Chief Operating
  3. Course Hero emails
  4. Course Hero address
    1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
  5. Course Hero social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 01, 2024
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Course Hero is ranked 10 among 257 companies in the Online Learning Platforms category

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