Course Hero’s earns a 4.5-star rating from 1665 reviews, showing that the majority of students and educators are exceptionally satisfied with educational resources and support.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
File takedown declined
Our university announced a new memorandum to take down our uploaded file in course hero at April 8, 2022. I started reporting the file I uploaded and the file of our professors that were uploaded without permission, I was taken down without a problem. But when I reported a particular file they declined me. The problem was an important file, it's a thesis proposal. We decided to report it everyday but we received the same reply that they will not honor the report. We have ben reporting it for 10 days now and we haven't still received the reply we were hoping for,
Out group was mentioned by out professors and received harsh words from them. We are still receiving them up until now. So please I'm begging you to help me take it down. We might not graduate if it's still in the website.
I am desperate now so I'll drop the link.
URL: https://www.coursehero.com/file/110616847/Effectiveness-of-Travel-Vlogsdocx/
Title: effectiveness of travel vlogs
Desired outcome: Please take this down immediately. I'm begging you please.
The complaint has been investigated and resolved to the customer's satisfaction.
Removed my uploaded documents
I posted notes and exams from my institution this april 2022 on coursehero, and the lecturer requested that I remove them immediately. All of the notes I received from my institution, for which I had to obtain permission from the owner because they were solely intended for university students. I unintentionally posted a few notes from my university into course hero, which I urgently need to remove before the university's senior management takes action. I requested that course hero be removed, but no action has yet been made. I definitely need to get rid of all of the docs from my account right away. Thank you
Desired outcome: To removed all my uploaded documents
The complaint has been investigated and resolved to the customer's satisfaction.
Hi! Can I ask for my file to be inserted on your reported file too? I can't seem to report this one using my account. Please help me delete this document.
URL: https://www.coursehero.com/file/110616847/Effectiveness-of-Travel-Vlogsdocx/
Title: Effectiveness of Travel Vlogs.docx
Thank you very much!
Login problems
Good Evening,
I am unable to log in to my account. Tried it multiple times but only ends up with the "R" with the red background and no further noti on why I can log in
Desired outcome: To be able to log back in my account
The complaint has been investigated and resolved to the customer's satisfaction.
Uploaded files that I want to remove
My lecturer has requested me to remove notes from my university immediately because I have uploaded them. All of the notes I received from my institution, for which I had to obtain permission from the owner because they were solely intended for university students. I unintentionally posted a few notes from my university into course hero, which I urgently need to erase before the university's senior management takes action. I requested that course hero be removed, but no action has yet been made. I definitely need to get rid of all of the docs from my account right away.
This are my uploaded files in my course hero account;
https://www.coursehero.com/file/125135334/MODULE-10-Information-Processingpdf/
https://www.coursehero.com/file/125134003/MODULE-9pdf/
https://www.coursehero.com/file/125134109/MODULE-7-Behaviorismpdf/
https://www.coursehero.com/file/125134457/MODULE-6pdf/
https://www.coursehero.com/file/125133972/MODULE-4-1pdf/
https://www.coursehero.com/file/125133287/MODULE-5-2pdf/
https://www.coursehero.com/file/125134764/MODULE-6-Learners-with-Exceptionalitypdf/
https://www.coursehero.com/file/125134142/Teacher-daypdf/
https://www.coursehero.com/file/125134335/Module-1-Metacognitionpdf/
Desired outcome: Please help me to remove my alll uploaded files in my course hero account [protected]@course.com. I hope you can help me. Thank you and God bless 😇
The complaint has been investigated and resolved to the customer's satisfaction.
Remove my uploaded documents
Hello Sir,
Good Morning!
I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. All the notes I got from my university which actually I need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now I really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible. Kindly wave off my request, I am really thankful to you!
Description of notes:
Title: Hotel-Chain Poland Customoization Services
Type of Content: It has my personal infromation, and this is my exam report
https://www.coursehero.com/file/71583043/Hotel-Chain-Poland-Customization-Servicesdocx/
Title: ficher excel - requirements
Topic: Customization of service in a Chain hotel for business clients in Poland
Subject: International Marketing
Type of Content: My exam paper, having personal information as well
https://www.coursehero.com/u/file/70186459/fichier-excel-requirementsdocx/
My Address: Islamia Park Fasih Road, Lahore.
Phone Number: [protected]
Email Address: [protected]@gmail.com
I state that this notification is accurate.
Kind Regards,
Neelam Tauqeer.
Desired outcome: I am very gratefull to you if you will remove both of these documents as soon as possible.
The complaint has been investigated and resolved to the customer's satisfaction.
Remove all my uploaded documents
I have accidentally uploaded few notes from my university into course hero and now I really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible. I already contact the support but no one replies me. Here is my ticket number #2797584
Desired outcome: Removed All Uploaded Documents
Hi, I uploaded documents this year, 2021, without much of a thought and most documents I have uploaded haven't been proof read in which I just clicked and clicked without checking each document. I want to delete all my uploaded documents to further stop misinformation and to avoid copyright infringement cases.
Please hear my message
Please take down all of my uploaded files on course hero. Our university restricted us from uploading our files and works on any website. Please this one needs an urgent action.
Description of the infringement works
1. https://www.coursehero.com/u/file/56005321/Art-as-a-Product-of-Imagination-and-Imagination-as-a-Product-of-Artdocx/?__chid=bc40fb71-6e3b-455c-bed8-2d320e8999e9
Title: Art as a Product of Imagination and Imagination as a Product of Art Type of content: Homework
2. https://www.coursehero.com/u/file/126267555/trasrip-law-termsdocx/?__chid=79122f5f-8214-467d-a6f9-48d0a824f1f9#question
Title:@trasrip_law terms Type of content: Homework
3. https://www.coursehero.com/u/file/57775582/15-Andrew-Humepdf/?__chid=95893d44-f1d5-414b-895c-a22b8d10ca26
Title: 15-Andrew-Hume Type of content: Homework
4. https://www.coursehero.com/u/file/57776510/20200319-160130jpg/?__chid=3f1839b3-395c-460d-bbe2-d2a3ed71af58
Title: [protected]-160130jpg Type of Content: Homework
5. https://www.coursehero.com/u/file/57775395/NSTP-POINTERSdocx/?__chid=7b36c029-ac27-49dd-8739-e217f0595b32
Title: NSTP-POINTERS Type of content: Homework
6. https://www.coursehero.com/u/file/57775617/Normal-Distribution-pptpptx/?__chid=1c6afcb5-e231-4964-9da0-df9fa00b4a2b#question
Title: Normal-Distribution Type of Content: Homework
7. https://www.coursehero.com/u/file/57775793/LOGICpptx/?__chid=50bd22cc-10d8-455e-97d8-eeb92a242cf2
Title: Logic Type of Content: Homework
8.https://www.coursehero.com/u/file/126267755/Document-4docx/?__chid=cd62ed0c-8a8b-4d7e-88b8-633182fc4e0e
Title: Document-4 Type of content: Homework
I already sent thousands of request but no one replies me in your support@coursehero.com. I badly need your help right now. Im suffering so much anxiety waiting for your response. Please reply me here. I badly need your help right now.
I sent multiple times but no response. I basly need your help right now to take action.
The complaint has been investigated and resolved to the customer's satisfaction.
My professor will not accept my assignment due to plagiarism. I accidentally submitted my assignment to Course Hero before it was graded, and now he will not accept it. I worked really hard on this assignment; can you please remove it so that I can receive a grade and not be penalized by my school?
Also, I forgot to remove my name from the assignment.
https://www.coursehero.com/file/163168569/CIS170-week-4-assignment1edited-1docx/
Remove document in my account
I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible. The name of the account is [protected]@yahoo.com
Desired outcome: Remove all my uploaded documents
The complaint has been investigated and resolved to the customer's satisfaction.
Remove or delete uploaded file
I had violated my school rules and I uploaded their files without any content since last 2021 and I need to delete all of them now.
https://www.coursehero.com/u/file/140327582/PE1-Activity-No-6-CALIGUIRANpdf/?__chid=bd1da927-252e-4299-8c31-307b493a8ac6
https://www.coursehero.com/u/file/140326987/PE-1-Activity-No-3-CALIGUIRANdocx/?__chid=6e94b8d7-2f7b-44e7-b43f-d68ac3bdad8c
https://www.coursehero.com/u/file/140326331/PE1-Activity-No-4-CALIGUIRANdocx/?__chid=7fa67797-869d-4c89-8ba8-575b8ccaf894
https://www.coursehero.com/u/file/140326047/PE-1-Activity-No-3docx/?__chid=59282e22-1011-4f92-8388-5b91bbb6e45e
https://www.coursehero.com/u/file/140326047/PE-1-Activity-No-3docx/?__chid=a87c0630-f7f2-4e89-bcad-a0449809fa01
https://www.coursehero.com/u/file/114465738/History-of-Civil-Engineering-in-the-Philippines-EngrDindo-Mojicapdf/?__chid=a6825f33-bba8-4853-9112-aa68502d2293
Desired outcome: It should be deleted as soon as possible
The complaint has been investigated and resolved to the customer's satisfaction.
Hellllllllllloooooo
delete this account, because the files she posted do not belong to her. And that's not okay for your site and to the owner. you will be ruined if you allow such a wrong thing!
delete this account, because the files he posted do not belong to him. And that's not okay for your site. you will be ruined if you allow such a wrong thing!
delete this account, because the files she posted do not belong to her. And that's not okay for your site. you will be ruined if you allow such a wrong thing!
She posted that file last year December 2021.
delete this account, because the files he posted do not belong to him. And that's not okay for your site. you will be ruined if you allow such a wrong thing!
The complaint has been investigated and resolved to the customer's satisfaction.
Course Hero
I uploaded documents on year 2021 without much of a thought and most documents I have uploaded were the module that have been sent by our teachers in which I just clicked and clicked without checking each document. I want to delete all my uploaded documents in my account nnkmkmkm to further stop misinformation and to avoid copyright infringement cases. Please help me.
Desired outcome: All the documents that I uploaded in my account should be deleted.
Please help me delete all the documents that I have been uploaded in this account https://www.coursehero.com//profile/nnkmkmkm/ . I uploaded those documents without proofreading and those documents are mostly work of my teachers so I hope you can help me take down all those docs and delete the said account. THANK YOU
The complaint has been investigated and resolved to the customer's satisfaction.
Copyright infrigement
There is a documents in course hero that is not his or her original work and belongs to someone else I need to delete that documents pls help me.
The account goes by the username: ChiefFire4024
All of the documents that are uploaded to his or her account is not the owner please take down all the documents that are uploaded in that account thank you.
Desired outcome: To delete the documents uploaded in Course Hero
Hello, This year January 2022 I accidentally uploaded files that belongs to my professor and my school and unfortunately my professor found out about this and wants to delete the uploaded documents as soon as possible before anyone will have accessed to it. I don't have any idea on how to delete or remove it because Course Hero seems don't have a deleting of documents feature please help me. I will give you the URL's of my uploaded documents.
URL's:
www.coursehero.com/file/126740209/Developing-an-Information-Assurance-Strategypdf/
https://www.coursehero.com/file/126740137/Week-13-Implementing-Information-Securitypdf/
https://www.coursehero.com/file/126740316/Security-and-Personnelpdf/
https://www.coursehero.com/file/126740409/Information-Security-Maintenance-pdf/
The complaint has been investigated and resolved to the customer's satisfaction.
My full name and my school name is exposed on the files I uploaded
I have uploaded my modules and my answers from my school which has been asked to
remove it immediately by the principal and my teacher. All the activities and modules i got from my school
which actually i need to ask from
consent from the school since these are only made for the students of my school. I taught no one can’t see it since it only has answers that is why I uploaded these documents but i made a mistake since i did not remove my name and my groupmates name and the name of our school.
i really need to remove before there are
action from the school. I have asked course
hero to remove but there are still no
action has been taken yet. I really need
to remove all of the documents from my
account as soon as possible. I’m sorry for this trouble. Hoping that all the files i uploaded will be deleted as soon as possible. Thankyousomuch!
Desired outcome: Please I want to delete all the files i uploaded from my coursehero account thankyousomuch!
The complaint has been investigated and resolved to the customer's satisfaction.
Delete all files under my account
Hi
I would like to takedown all the files that I've been uploaded under the account of Person. My university requires that I delete all the files immediately. I hope you can help me and forgive me. I seek for your immediate response action. Please help me. I don't want to be expelled rom my school one month before graduation. Please and have mercy.
Please delete the file that my brother upload my personal information is on the file that my brother uploaded please course hero!
Desired outcome: Desired outcome: Desired outcome: Delete all files under my account Person
The complaint has been investigated and resolved to the customer's satisfaction.
To delete all my uploaded documents
Hi, I uploaded documents this year, 2021, without much thought, and most of the documents I uploaded haven't been proofread, in which I just clicked and clicked without checking each document. I want to delete all my uploaded documents to further stop misinformation and avoid copyright infringement cases. Please help me. Also, professors in our school are asking all students to remove any documents they have uploaded online. Please help me delete all of my uploaded documents. There are 10–12 documents in my account, and I want them all deleted before anyone finds out about it, reads it, and spreads misinformation.
Desired outcome: To delete all my uploaded documents.
The complaint has been investigated and resolved to the customer's satisfaction.
Refusal to Remove Uploaded Documents
Hello,
A few days ago, I recently uploaded several documents to your site. I have sent several emails to your support team (a person named Faith is the one that has responded to all of them). She claims that once materials are uploaded to the site there is no way to take them down. I am absolutely shocked and confused by this because I have never used a site where I am not able to delete something I posted.
I uploaded these documents by mistake because they are the wrong versions (outdated and contain some mistakes in the content). I was going to re-upload the new versions as soon as they were taken down but I am not going to do so until they're all deleted from the site. It is a very simple request and it should not be a problem whatsoever to just simply remove some files I accidentally posted.
Please, if your team could just do this, I would greatly appreciate it. I am wasting so much time trying to resolve this and it is giving me anxiety (I suffer from severe anxiety and heart problems so this is not helping).
Thank you,
Jose
Desired outcome: Please remove the documents I uploadedEmail used for account is jose.orozco.[protected]@hotmail.com
The complaint has been investigated and resolved to the customer's satisfaction.
Delete all files under my account
Hi
I would like to takedown all the files that Ive been uploaded under the account of Personpersonpersonperson. My university requires that I delete all the files immediately. I hope you can help me and forgive me. I seek for your immediate response action. Please help me. I dont want to be expelled rom my school one month before graduation. Please and have mercy.
Desired outcome: Desired outcome: Delete all files under my account (Personpersonpersonperson
The complaint has been investigated and resolved to the customer's satisfaction.
Remove documents I accidentally uploaded to my course hero account
I accidentally uploaded a few notes from my friend's university into course hero, which I now need to erase before the university's top management takes action. In addition, one document contained the school's logo, which urgently needed to be removed.
Here is the link:
https://www.coursehero.com/u/file/139797078/INTRODUCTIONpdf/#question
https://www.coursehero.com/u/file/139797098/evaluation-4docx/#question
Desired outcome: I really need to remove the documents from my account as soon as possible.
The complaint has been investigated and resolved to the customer's satisfaction.
I need to delete all my documents on course hero
my university discovered that their students upload their homework on this website and although I only use my own work, I still need to delete all those documents since my name was in those files. The most significant thing here is that all the files with my name on it is removed.
Desired outcome: I wish to delete all of my document, especially the ones with my real name on it.
The complaint has been investigated and resolved to the customer's satisfaction.
technichal problem
below are the details regarding my account
username: AmbassadorThunder6720
the course title that i wanted to delete is 'BIO 872'.
Desired outcome: I want to delete the documents in the course.
Remove the documents from my account.
Hi, I need to remove all of the documents from my Course Hero account because I accidently uploaded the wrong documents that belongs to my university. To prevent the copyright issue, the instructors from my university are asking all the students to remove the documents that have been provided from the university. I would very much like to not get in trouble for copyright concerns. Please help me remove those files as soon as possible.
Desired outcome: All uploaded documents to be removed from Course Hero.
The complaint has been investigated and resolved to the customer's satisfaction.
Course Hero Reviews 0
About Course Hero
One of the key features of Course Hero is its extensive library of study materials. The platform has over 25 million course-specific study resources, including notes, study guides, and practice exams, that have been uploaded by students and educators from around the world. This vast collection of resources covers a wide range of subjects, from math and science to humanities and social sciences.
In addition to its study materials, Course Hero also offers a range of tools and features to help students improve their learning experience. For example, the platform has a Q&A section where students can ask and answer questions related to their courses. This feature allows students to collaborate with their peers and get help with difficult concepts.
Another key feature of Course Hero is its 24/7 tutor support. Students can connect with a tutor at any time of day or night to get help with their coursework. The platform also offers personalized study plans and progress tracking tools to help students stay on track and achieve their academic goals.
Overall, Course Hero is a valuable resource for students looking to improve their academic performance. With its vast collection of study materials, collaborative features, and personalized support, the platform provides students with the tools they need to succeed in their courses.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.
5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.
9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.
Overview of Course Hero complaint handling
-
Course Hero Contacts
-
Course Hero phone numbers+1 (888) 634-9397+1 (888) 634-9397Click up if you have successfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (888) 634-9397 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone numberMedia Contact+1 (650) 454-0742+1 (650) 454-0742Click up if you have successfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (650) 454-0742 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone numberChief Operating
-
Course Hero emailssupport@coursehero.com100%Confidence score: 100%Supportchcustomertest@gmail.com100%Confidence score: 100%Supportchsupport@coursehero.com100%Confidence score: 100%Supportipe@coursehero.com100%Confidence score: 100%Supportagrauer@coursehero.com94%Confidence score: 94%Executivedmca@coursehero.com91%Confidence score: 91%Legal
-
Course Hero address1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
-
Course Hero social media
-
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 10, 2024
Most discussed complaints
Unauthorized chargesRecent comments about Course Hero company
Sudden disabled account - receiving violations even after serving suspensionOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.