Menu
For Business Write a review File a complaint
Course Hero Customer Service Phone, Email, Contacts

Course Hero
Reviews and Complaints

www.coursehero.com

Learn how the rating is calculated

4.5 26 Reviews 723 Complaints
Claimed
Course Hero has claimed their business profile
Write a review File a complaint

Course Hero Complaints 723

ComplaintsBoard
D
10:23 am EDT

Course Hero They offer fake documents and take money for it

I searched for the materials for my studies and found out the website www.coursehero.com. I paid $56 in order to view the document, because it seemed the necessary thing for me, but it turned out some fake. There were several other documents, which I couldn’t open and needed to pay more if I wanted to view it. I sent them emails and asked to return money, but these ### never replied and I lost money. So be careful if you use this website or leave comments if you have horrible experience with these scammers.

Read full review of Course Hero and 1 comment
Hide full review
1 comment
Add a comment
G
G
Guest46455
US
Nov 07, 2012 6:15 am EST

Company called coursehero.com charged me $40 for the services I have never ordered. I have no idea where they got my personal info and credit card details and I am afraid they can to it to me again. I will change credit card tomorrow. They are scam artists.

ComplaintsBoard
K
10:24 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Course Hero Fraud

This company charged my card $58 and then never offered any of the services on their website that they claim they will provide. I immediately called and emailed them and they refused to refund the money.

Read full review of Course Hero
Hide full review
ComplaintsBoard
T
5:21 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Don't use their service, it is really unhelpful. Customer service is very bad and they charged me $84 instead of $7 month payment.

Read full review of Course Hero and 196 comments

Course Hero Reviews 0

Looks like Course Hero has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

About Course Hero

Screenshot Course Hero
Course Hero is an online platform that provides students with access to a vast collection of study materials, including course notes, study guides, practice exams, and more. The platform is designed to help students improve their academic performance by providing them with the resources they need to succeed in their courses.

One of the key features of Course Hero is its extensive library of study materials. The platform has over 25 million course-specific study resources, including notes, study guides, and practice exams, that have been uploaded by students and educators from around the world. This vast collection of resources covers a wide range of subjects, from math and science to humanities and social sciences.

In addition to its study materials, Course Hero also offers a range of tools and features to help students improve their learning experience. For example, the platform has a Q&A section where students can ask and answer questions related to their courses. This feature allows students to collaborate with their peers and get help with difficult concepts.

Another key feature of Course Hero is its 24/7 tutor support. Students can connect with a tutor at any time of day or night to get help with their coursework. The platform also offers personalized study plans and progress tracking tools to help students stay on track and achieve their academic goals.

Overall, Course Hero is a valuable resource for students looking to improve their academic performance. With its vast collection of study materials, collaborative features, and personalized support, the platform provides students with the tools they need to succeed in their courses.
How to file a complaint about Course Hero?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.

5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.

Overview of Course Hero complaint handling

Course Hero reviews first appeared on Complaints Board on Jan 20, 2012. The latest review My account was posted on Oct 31, 2024. The latest complaint My account was resolved on Oct 31, 2024. Course Hero has an average consumer rating of 4 stars from 1665 reviews. Course Hero has resolved 503 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.7
2072 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Course Hero Contacts

  2. Course Hero phone numbers
    +1 (888) 634-9397
    +1 (888) 634-9397
    Click up if you have successfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (888) 634-9397 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number
    Media Contact
    +1 (650) 454-0742
    +1 (650) 454-0742
    Click up if you have successfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (650) 454-0742 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number
    Chief Operating
  3. Course Hero emails
  4. Course Hero address
    1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
  5. Course Hero social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 10, 2024
Course Hero Category
Course Hero is ranked 10 among 257 companies in the Online Learning Platforms category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.