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Course Hero Complaints 723

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10:30 am EDT
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Course Hero Take down uploaded documents

Hi, I uploaded documents this year and last year without much of a thought. I want to delete all my uploaded documents to further stop misinformation and to avoid copyright infringement cases. Professors in our school are asking all students to remove any documents they have uploaded online. Please help me delete all of my uploaded documents. There are a lot of documents in my account, and I want them all be deleted before anyone finds out about it and read it, and spreads misinformation. Please do help me.

Desired outcome: Desired outcome: All my uploaded documents be deleted from my account

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Course Hero Deletion and removal of all documents in account generalscorpion6540

Please delete all the documents posted under GeneralScorpion6540. All of them were my answer sheets but they are not mine and is a property of my school. I have accidentally uploaded them and I don't want to get in trouble with it. Please delete them all.

These are the url's:

https://www.coursehero.com/file/124929351/digi-notebook-pfa-mae-duran-Autosavedpdf/

https://www.coursehero.com/file/124929762/Hypothesis-testing-level-of-significancepdf/

https://www.coursehero.com/file/124935550/sanaysay-sa-kpwkppdf/

https://www.coursehero.com/file/124929847/RAWpdf/

https://www.coursehero.com/file/124930617/SUMMATIVE-TEST-Q2-STATS-AND-PROBABpdf/

https://www.coursehero.com/file/124930714/GEN-BIO-1-M2L9pdf/

https://www.coursehero.com/file/124931252/REVIEWER-NA-RANDOMpdf/

https://www.coursehero.com/file/124931978/TIPS-TO-MAKE-TULApdf/

https://www.coursehero.com/file/124934711/YOUR-TURN-PRE-CALpdf/

https://www.coursehero.com/file/124932750/GEN-BIO-LAS-10pdf/

https://www.coursehero.com/file/124933037/SINO-YARN-AT-BAKIT-ANG-POPOGIpdf/

Desired outcome: Deletion of all the files and documents in the account GeneralScorpion6540!

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3:58 am EDT
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Course Hero I accidentally uploaded my documents

Hello I accidentally uploaded my documents in the website of coursehero, and now the higher ups are taking an action. I am a student and accidentally uploaded my notes that are originally from my school and I need you to delete them all, no remaining. I need all the documents to be deleted as soon as possible. Help me before it is too late, please.

Desired outcome: I would like the documents to be deleted as soon as possible.

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Update by generalscorpion
Mar 30, 2022 3:53 am EDT

my account is GeneralScorpion6540 and I accidentally uploaded 11 documents including the notes from my school and I need them to be deleted. i accidentally uploaded some of the notes i have in my laptop in coursehero and i am not the owner of the copyright, i really need you to remove them as soon as possible before it is too late. i don't want to get punished by the higher ups please help me. The documents are still there in the account attached below and i am afraid they might know as soon so please remove them, I will not do it again though it was an accident upload of documents.

Update by generalscorpion
Mar 30, 2022 4:10 am EDT

Please delete all the documents I accidentally posted in the account GeneralScorpion6540. These are all my answer sheets but I am not the owner of this but the school. I need them to be removed as soon as possible before the higher ups see it and I hope they don't see it yet. Please help me, delete all of the documents.

these are all the URL's and I want them to be removed:

https://www.coursehero.com/file/124933037/SINO-YARN-AT-BAKIT-ANG-POPOGIpdf/

https://www.coursehero.com/file/124932750/GEN-BIO-LAS-10pdf/

https://www.coursehero.com/file/124934711/YOUR-TURN-PRE-CALpdf/

https://www.coursehero.com/file/124931978/TIPS-TO-MAKE-TULApdf/

https://www.coursehero.com/file/124931252/REVIEWER-NA-RANDOMpdf/

https://www.coursehero.com/file/124930714/GEN-BIO-1-M2L9pdf/

https://www.coursehero.com/file/124930617/SUMMATIVE-TEST-Q2-STATS-AND-PROBABpdf/

https://www.coursehero.com/file/124929847/RAWpdf/

https://www.coursehero.com/file/124935550/sanaysay-sa-kpwkppdf/

https://www.coursehero.com/file/124929762/Hypothesis-testing-level-of-significancepdf/

https://www.coursehero.com/file/124929351/digi-notebook-pfa-mae-duran-Autosavedpdf/

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11:05 pm EDT

Course Hero Deletion or removal of the document uploaded with username jame02 which I deleted already so I cannot access it anymore..

Hi Team! Good day!

Upon checking, 12 of my documents were already removed? However I can still see 9 of my documents were still not deleted under my course hero account username Jame02 which I have mentioned, I can no longer access after I deleted it for removal purposes. Have course hero deleted them? Please include them in the takedown notice and deletion process. There are confidential information there that need to be removed immediately before unauthorized person looks into it. Kindly check on the following list of work and their URLs for your reference. I would appreciate it so much if you would take immediate consideration regarding my request. Thank you.

List of works to be deleted:

1. LP for Observers

2. BMI Final Word Format

3. E10-Q3-MELC-4.4-LAS-4.4

4. E10-Q3-MELC-4.3-LAS-4.3

5. E10-Q3-MELC-4.5-LAS-4.5

6. E10-Q3-MELC-4.2-LAS-4.2

7. CARD

8. Certificate-Maam-Juvy

9. Checklist-of-Requirements

URLs:

1. https://www.coursehero.com/file/91762169/LP-for-Observerdoc/

2. https://www.coursehero.com/file/90107253/BMI-FINAL-WORD-FORMATdocx/

3. https://www.coursehero.com/file/90107217/E10-Q3-MELC-44-LAS-44docx/

4. https://www.coursehero.com/file/90107319/E10-Q3-MELC-43-LAS-43docx/

5. https://www.coursehero.com/file/90107109/E10-Q3-MELC-45-LAS-45docx/

6. https://www.coursehero.com/file/90107147/E10-Q3-MELC-42-LAS-42docx/

7. https://www.coursehero.com/file/90107152/CARDdocx/

8. https://www.coursehero.com/file/90107103/Certificate-Maam-Juvydocx/

9. https://www.coursehero.com/file/90107256/Checklist-of-Requirementsdocx/

I have good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law.

The information in my letter is accurate, and under penalty of perjury, that I am the owner of the exclusive right to the identified work.

Desired outcome: Please delete the documents immediately.

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6:41 am EDT
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Course Hero Deletion or removal of the document uploaded with username jame02 which I deleted already so I cannot access it anymore..

Please delete and remove anything from the following documents under given URLs. I don't want to see them on any search engine anymore. These documents are at risk. They contain confidential information which should not be posted online because that is violation of privacy right. I have the right for it to deleted. I already sent emails to course hero and they are making necessary actions already but it is taking so long. Please do not tell me I am into fraudulent activity. Why should I make a fraud? I am not playing games here and I am serious about it.

These are the URLs:

https://www.coursehero.com/file/98714436/Anecdotal-Record-Copydocx/

https://www.coursehero.com/file/98714453/Accomplishment-Report-Maydocx/

https://www.coursehero.com/file/98714425/An-interview-with-your-parentdocx/

https://www.coursehero.com/file/98714452/air-ell-scaffolds-lesson-exemplars-introdocx/

https://www.coursehero.com/file/98714421/An-argument-between-siblingsdocx/

https://www.coursehero.com/file/91763398/COHORT-SURVIVAL-RATEdocx/

https://www.coursehero.com/file/114673793/LUNDAYAO-MAGIEv-1pdf/

https://www.coursehero.com/file/114673853/IDP-Mgie-082014docx/

https://www.coursehero.com/file/114673839/local-media3527110892860927597docx/

https://www.coursehero.com/file/114673727/RDL-2-1docx/

https://www.coursehero.com/file/98714319/CLASS-OFFICERSdocx/

https://www.coursehero.com/file/98714435/Class-Programdocx/

https://www.coursehero.com/file/91762169/LP-for-Observerdoc/

https://www.coursehero.com/file/90107253/BMI-FINAL-WORD-FORMATdocx/

https://www.coursehero.com/file/90107217/E10-Q3-MELC-44-LAS-44docx/

https://www.coursehero.com/file/90107319/E10-Q3-MELC-43-LAS-43docx/

https://www.coursehero.com/file/90107109/E10-Q3-MELC-45-LAS-45docx/

https://www.coursehero.com/file/90107147/E10-Q3-MELC-42-LAS-42docx/

https://www.coursehero.com/file/90107152/CARDdocx/

https://www.coursehero.com/file/90107103/Certificate-Maam-Juvydocx/

https://www.coursehero.com/file/90107256/Checklist-of-Requirementsdocx/

Kindly help me delete them. I have in almost 2 weeks but the documents are still available online and visible to public.

Desired outcome: Please delete the documents now.

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9:38 am EDT
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Course Hero Document removal

Hello I would like the documents I uploaded should be taken down since all of them are from the University in which I'm enrolled on. Since it's from them they're infringement for copyrights. So I would like to request all of my uploaded Document removed the Account is CountStrawMole88 also removed the account after the documents removed.

Desired outcome: Removed all uploaded document on the account and also the account that is provided with

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3:17 am EDT
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Course Hero Deletion of the uploaded file

My professor has requested me to remove notes from my university immediately since I have posted them. All of the notes I received from my institution, for which I had to obtain permission from the owner because they were solely intended for university students. I unintentionally posted a few notes from my university into course hero, which I urgently need to erase before the university's senior administration takes action. I requested  coursehero to removed my file uploaded, but no action has been made as of yet. I definitely need to get rid of all of the docs from my account right away.

Desired outcome: Remove my files! It was mine but all of my submitted work was flagged as plagiarized!!!!

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11:30 pm EDT
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Course Hero Deletion or removal of the document I uploaded with username jame02

Hi! I accidentally deleted my account with course hero and I cannot delete the documents I have uploaded anymore. I want it be deleted because it has confidential and private information that include my name, my other personal information, the identity of the school, of the learners. I didn't know that in their terms and conditions since all I wanted was to upload and download educational resources. I tried to ask help through email in their customer support but I did not get help, I just received email from them that there are no uploads under the email addresses I provided and that I can file a takedown notice since I cannot access my accounts with them anymore because I deleted them. After that, march 25, I received emails saying my complaint has been updated. I was thinking they could help me already because on that day, same issue, the other websites where I registered and deleted my account as well were able to delete the documents after just few hours. So I was thinking why it is taking them so long - I already provided the necessary information they need like urls of the documents I want to be removed, the email addresses I used for uploading those docs, and all the necessary information they need because I want to cooperate with them. Then last night, I followed up. But I only received a response containing a line and that's it. I emailed back to follow up. But I still received a line. I was using my 3 email addresses because I am not sure which of these accounts did I use to upload documents with their website. Then I received an email this morning saying they could not fix this immediately because of a severe weather, that it is holiday and that january is peak season like that. What? This is not holidays anymore.. It seems like they just copied the message from an old email and sent it to me. I am really disappointed today. I kept on receiving responses from them containing lines only. What if somebody sees the documents so they would play safe? I asked a friend and told me to contact the web owner. I did messaged sir grauer and mr. Carrigan but no response. I messaged the official facebook page of course hero and they directed me to customer support. Which I did for a week already. I even loaded my simcard but I could not contact the number of course hero. I could not do my household chores, I could not sleep well, I could eat on time, I just have my cellphone and netbook in front of me for a few days and I could not even take care of my kids! So I decided to file a complaint here so that we could all fix this as soon as possible. I am very mentally tortured now and I have babies who need me and I was even thinking of ending my life. Thank you so much and godbless you in all you do.

Desired outcome: Please remove all the documents uploaded even after I deleted my account with course hero.

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Update by Kelly Jame
Mar 29, 2022 11:00 pm EDT

Hi Team! Good day!

Upon checking, 12 of my documents were already removed? However I can still see 9 of my documents were still not deleted under my course hero account username Jame02 which I have mentioned, I can no longer access after I deleted it for removal purposes. Have you deleted them? Please include them in the takedown notice and deletion process. Kindly check on the following lists and their URLs for your reference. I would appreciate it so much. Thank you.

List of works to be deleted:

1. LP for Observers

2. BMI Final Word Format

3. E10-Q3-MELC-4.4-LAS-4.4

4. E10-Q3-MELC-4.3-LAS-4.3

5. E10-Q3-MELC-4.5-LAS-4.5

6. E10-Q3-MELC-4.2-LAS-4.2

7. CARD

8. Certificate-Maam-Juvy

9. Checklist-of-Requirements

URLs:

1. https://www.coursehero.com/file/91762169/LP-for-Observerdoc/

2. https://www.coursehero.com/file/90107253/BMI-FINAL-WORD-FORMATdocx/

3. https://www.coursehero.com/file/90107217/E10-Q3-MELC-44-LAS-44docx/

4. https://www.coursehero.com/file/90107319/E10-Q3-MELC-43-LAS-43docx/

5. https://www.coursehero.com/file/90107109/E10-Q3-MELC-45-LAS-45docx/

6. https://www.coursehero.com/file/90107147/E10-Q3-MELC-42-LAS-42docx/

7. https://www.coursehero.com/file/90107152/CARDdocx/

8. https://www.coursehero.com/file/90107103/Certificate-Maam-Juvydocx/

9. https://www.coursehero.com/file/90107256/Checklist-of-Requirementsdocx/

Name: Magie M. Lundayao

Address: Bula, Camarines Sur

Phone Number: [protected]/[protected]

Email address: whos.girl_321@yahoo.com

I have good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law.

The information in my letter is accurate, and under penalty of perjury, that I am the owner of the exclusive right to the identified work.

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Update by Kelly Jame
Mar 26, 2022 5:55 am EDT

Please delete these documents with URLs:

https://www.coursehero.com/file/98714436/Anecdotal-Record-Copydocx/

https://www.coursehero.com/file/98714453/Accomplishment-Report-Maydocx/

https://www.coursehero.com/file/98714425/An-interview-with-your-parentdocx/

https://www.coursehero.com/file/98714452/air-ell-scaffolds-lesson-exemplars-introdocx/

https://www.coursehero.com/file/98714421/An-argument-between-siblingsdocx/

https://www.coursehero.com/file/91763398/COHORT-SURVIVAL-RATEdocx/

https://www.coursehero.com/file/114673793/LUNDAYAO-MAGIEv-1pdf/

https://www.coursehero.com/file/114673853/IDP-Mgie-082014docx/

https://www.coursehero.com/file/114673839/local-media3527110892860927597docx/

https://www.coursehero.com/file/114673727/RDL-2-1docx/

https://www.coursehero.com/file/114673727/RDL-2-1docx/

https://www.coursehero.com/file/98714319/CLASS-OFFICERSdocx/

https://www.coursehero.com/file/98714435/Class-Programdocx/

https://www.coursehero.com/file/91762169/LP-for-Observerdoc/

https://www.coursehero.com/file/90107253/BMI-FINAL-WORD-FORMATdocx/

https://www.coursehero.com/file/90107217/E10-Q3-MELC-44-LAS-44docx/

https://www.coursehero.com/file/90107319/E10-Q3-MELC-43-LAS-43docx/

https://www.coursehero.com/file/90107109/E10-Q3-MELC-45-LAS-45docx/

https://www.coursehero.com/file/90107147/E10-Q3-MELC-42-LAS-42docx/

https://www.coursehero.com/file/90107152/CARDdocx/

https://www.coursehero.com/file/90107103/Certificate-Maam-Juvydocx/

https://www.coursehero.com/file/90107256/Checklist-of-Requirementsdocx/

I already previously filed a complaint and I already sent photos. These ones are URLs for reference purposes only. Thank you.

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6:16 am EDT
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Course Hero About my document is uploaded without my permission. So please remove it

My document was in my gmail and eventually I went for plagiarism checker and what I observed that there was plagiarism sources coming from coursehero.com. Then I went to coursehero.com and found my stolen document under intra-cultural communication. I guessed it happened only because I have subscribed coursehero.com two or three years ago and even I have forgotten about coursehero.

Even I have requested coursehero to remove it by filling an infringement data page something like that. But that document is still there and my submission date is coming closer.

So I request here to remove it as soon as possible .

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3:50 pm EDT
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Course Hero Coursehero

Hi, I uploaded documents recently, without much of a thought and most documents I have uploaded haven't been proof read in which I just clicked and clicked without checking each document. I want to delete all my uploaded documents to further stop misinformation and to avoid copyright infringement cases. Please help me. Professors in our school are asking all students to remove any documents they have uploaded online. Please help me delete all of my uploaded documents. There are 8-10 documents in my account, and I want them all be deleted before anyone finds out about it and read it, and spreads misinformation. Please do help me.

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Kelly Jame
US
Mar 25, 2022 11:38 pm EDT

How was it? Same issue. Just filed a complaint today.

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12:23 pm EDT
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Course Hero My documents that I uploaded in my other account that I already deleted

I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible and also i also accidentally ulpoad some personal information about my family. I need to delete it all know

Desired outcome: I want to remove all the documents that i uploaded in my account pls..as soon as possible

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11:45 am EDT
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Course Hero Delete this document on your website-this link suspected academic integrity violation.

Dear Course Hero,

I found out my personal information and name was illegaled use in your Course Hero website. The reasons I will list at below:

https://www.coursehero.com/u/file/134667441/International-marketing-plan-for-Mathiesons-Bakery-to-enter-Singaporedocx/. This link suspected Academic Intergrity Violation.

1. This document has personal, private information of my colleagues (and explain why, listing out the information).

2. I do not give any permission to upload this document because of this document is not finished by my student, and my school's honor code policy.

3. My school will be in grave danger.

4. My Personal Information also illegal use, because the uploader use my name and my university to upload this document. However, I donot give anybody this permission.

Therefore, I need Course Hero to delete this document and accoutn immediately in order to aviod DMCA.

Desired outcome: Delete this document on your website

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6:55 am EDT

Course Hero unauthorized capstone project upload

Hello my name is Jennifer, I would like to request to delete our capstone project titled Android Based Mobile Disaster Management Application with GPS and SMS Notification.

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8:05 pm EDT

Course Hero Tutors fail to meet requirements

There is a limited number of resubmissions allowed... This is an easy number to reach because the tutors fail to include the required/requested references and/or the answer to the question is completly off topic. This requires me to use the limited questions i am allowed. This is an ungoing problem and requests for resolution go unanswered. There is also an overuse of tutors who can not write in formal english. It is not worth the money. Six months in and i have a total of 3 questions left.

Desired outcome: I WANT THEM TO STOP COUNTING RESUBMITTED QUESTIONS BECAUSE OF THE TUTORS MISTAKES. A RESPONSE WOULD BE AWESOME (DUH). THIS SERVICE IS NOT WORTH THE MONEY. A REFUND WOULD BE AWESOME

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Course Hero Deleting the uploaded documents

Hi

with reference to above email and ticket number #2747051 please remove below-mentioned documents. Currently, I am facing big trouble since those documents are related to ongoing assignments. I have mistakenly uploaded those documents and I request you to remove those documents from your platform. and reply to me soon.

https://www.coursehero.com/file/136144691/Group-assignement-draft-for-week-4docx/

https://www.coursehero.com/file/136148623/Literature-Review-Thisari-Sebastian-docx/

https://www.coursehero.com/file/136147619/Group-Assignment-Research-Proposal-Submission-4docx/

https://www.coursehero.com/file/136150016/Lara-and-Felix-Assignment-4docx/

https://www.coursehero.com/file/136148531/Group-2E-Draft-Proposalpdf/

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Update by Thisari Sihara
Mar 19, 2022 1:52 am EDT

Hi

I have uploaded the following documents mistakenly without the consent of the actual owners. And these documents violate copyright since they are academic assignments. And those are violating the privacy of the owners too since it includes their personal pieces of information. Those documents have been uploaded mistakenly so I request you to remove those from your platform as soon as possible.

https://www.coursehero.com/file/136144691/Group-assignement-draft-for-week-4docx/

https://www.coursehero.com/file/136148623/Literature-Review-Thisari-Sebastian-docx/

https://www.coursehero.com/file/136147619/Group-Assignment-Research-Proposal-Submission-4docx/

https://www.coursehero.com/file/136150016/Lara-and-Felix-Assignment-4docx/

https://www.coursehero.com/file/136148531/Group-2E-Draft-Proposalpdf/

Thanks and Regards

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9:50 pm EDT

Course Hero Payment not received

Hi Team,

I was Tutor with course hero and was very happy working with them but suddenly in 2019 they revoked my account and I was unable to withdraw $463.

As per website of course hero I will be able to withdraw anything above $20 but they are not releasing my payment. Please help. Below are my account details.

Registered email :- [protected]@yahoo.co.in

Phone +[protected]

Name :- Ashish Agrawal

Desired outcome: Withdraw my hard earning money

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10:21 am EDT

Course Hero Need to remove documents

Hello, I accidentally uploaded the university documents I needed to take them down, please help me. I did not know that it is not my document but I will replace it as compensation for my wrongdoings.

Desired outcome: removed the documents that are not my documents

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Update by DERRIE ANGEL BOLOS
Mar 17, 2022 10:30 am EDT

Hi uploaded some papers that have my classmate's name and also my professor's ppt which is an accident. I hope that it gets deleted because I have given a warning. Please help me on this one.

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7:36 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Course Hero Issues related to uploaded documents

I have chose the wrong file which is my actual assignment uploaded to Coursehero, is it possible to delete them or I replaced the uploaded documents wth another new documents? Because I will be submitting the actual assignment in after few days, I'm afraid that the plagiarism problem for my current assignment since I uploaded to wrong file to Coursehero.

Desired outcome: Delete the uploaded documents/ Replaced them with new one

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8:31 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Course Hero Deletion of previously uploaded document

I don't remember uploading the following items to my Course Hero account, I am assuming someone hacked my personal accounts and files:

https://www.coursehero.com/u/file/93539909/Ex3-Arch171-Adrianopdf/

https://www.coursehero.com/u/file/93539246/Ex4-Arch171-Adrianopdf/

https://www.coursehero.com/u/file/93539883/Ex5-Arch171-Adrianopdf/

https://www.coursehero.com/u/file/93539918/Ex6-Arch171-Adrianopdf/

https://www.coursehero.com/u/file/93539917/Ex7-Arch171-Adrianopdf/

https://www.coursehero.com/u/file/93547359/Ex8-Arch171-Adrianopdf/

https://www.coursehero.com/u/file/93539932/Arch32-ReactionPaper-01-AdrianoACpdf/

Please do delete them immediately, I might get into trouble with my university.

Desired outcome: Please delete all of the files I mentioned from my account.

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11:50 am EDT
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Course Hero Unable to access account

"There was an error. Please try again", this message appears when I try to log in ,

registered email: [protected]@gmail.com and [protected]@gmial.com

please solve it soon.. so that i can log in to my account

Desired outcome: "please allow me to access course hero account with [protected]@gmail.com email and [protected]@gmail.com" I'd appreciate a response. please , such copyright problems won't be there anymore.

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About Course Hero

Screenshot Course Hero
Course Hero is an online platform that provides students with access to a vast collection of study materials, including course notes, study guides, practice exams, and more. The platform is designed to help students improve their academic performance by providing them with the resources they need to succeed in their courses.

One of the key features of Course Hero is its extensive library of study materials. The platform has over 25 million course-specific study resources, including notes, study guides, and practice exams, that have been uploaded by students and educators from around the world. This vast collection of resources covers a wide range of subjects, from math and science to humanities and social sciences.

In addition to its study materials, Course Hero also offers a range of tools and features to help students improve their learning experience. For example, the platform has a Q&A section where students can ask and answer questions related to their courses. This feature allows students to collaborate with their peers and get help with difficult concepts.

Another key feature of Course Hero is its 24/7 tutor support. Students can connect with a tutor at any time of day or night to get help with their coursework. The platform also offers personalized study plans and progress tracking tools to help students stay on track and achieve their academic goals.

Overall, Course Hero is a valuable resource for students looking to improve their academic performance. With its vast collection of study materials, collaborative features, and personalized support, the platform provides students with the tools they need to succeed in their courses.
How to file a complaint about Course Hero?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.

5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.

Overview of Course Hero complaint handling

Course Hero reviews first appeared on Complaints Board on Jan 20, 2012. The latest review My account was posted on Oct 31, 2024. The latest complaint My account was resolved on Oct 31, 2024. Course Hero has an average consumer rating of 4 stars from 1665 reviews. Course Hero has resolved 503 complaints.
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  1. Course Hero Contacts

  2. Course Hero phone numbers
    +1 (888) 634-9397
    +1 (888) 634-9397
    Click up if you have successfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (888) 634-9397 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number
    Media Contact
    +1 (650) 454-0742
    +1 (650) 454-0742
    Click up if you have successfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (650) 454-0742 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number
    Chief Operating
  3. Course Hero emails
  4. Course Hero address
    1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
  5. Course Hero social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 10, 2024
Course Hero Category
Course Hero is ranked 10 among 257 companies in the Online Learning Platforms category

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