Course Hero
Reviews and Complaints

I'm a Coursehero tutor since 2019 but I started working again this year, I worked really hard and my helpful rating was 90%. I got so many good comments and helpful rate.

Yesterday (04.27.23) I woke up to a message that said "your access has changed and you can no longer questions on Coursehero"

So I emailed the tutor support team and this is what they answered:

"Jane (Tutor Support Team) Apr 27, 2023, 17:10 PDT

Hello there,Thank you for contacting Course Hero Tutor Support. Upon checking, our records show that your account has been permanently closed for violating Course Hero’s Terms of Use. This decision is final and we won’t be able to re-open your account. Please also note that no further payments are obligated at this time.We will not be able to make any further exceptions or facilitate any further requests in connection to this account."

I know it's an automatic message they send, I did my research online and this has not only happened to me, there are a lot of tutors that got their account suspended and when they asked, they said the same thing.

Today (04.28.23) I tried to enter my account and I didnt have access to it, so I cant even see my account, I cant withdraw the money available, and not the pending, I have over 250$ there stuck. Course hero is a scam, they make tutors work and work and work and then they close their accounts and wont let them withdraw their money... When you contact the support team, they just send you an automatic message...

I applied as a tutor last month and after submitting all requirements in Step 4, a window popped saying that “Your application has been received.”

However, i did not receive any confirmation mail about my application. Until now, I have no update on the status of my application. I do not know if the ciurse hero team really received my application and if it is progressing. Hoping for your kind assistance and response.

I would like to be able to have greater management of my account. I am unable to remove items from my library. There are locked, viewed, and unlocked items that I am unable to remove. I do not need every document that I look at saved. It has created a great distress when it comes time for needing one specific document. I have had a course hero account for years and I really would like to remove items that I no longer need. I am not able to remove added course from my account either. Paying for a service and having a hard time finding and using the items that I actually need it becoming a hassle.

I have sent an email to the [protected]@coursehero.com multiple times now. My emails are not responded. I even emailed them Last February 8, but I still received no response. The automated reply keeps on saying that the application has been received but It's already in April but still no response on whether my application was denied or whatnot. I have already sent all the requirements necessary for the application.

I can no longer access my account it keeps on saying that it is a Bad Request. It happened around April 16. I need to withdraw my money from that platform as a Tutor. Please do something about this. It feels like my hard earned money turned into nothing. I need the money to pay for my bills. I emailed the support team multiple times but received no response from them. I emailed the [protected]@coursehero.com a lot. No response from them. Please help me with this. It's been a week.

My account my permanently disabled due to violations that I have never done on my part. It is really frustrating because they permanently disabled my account wihthout valid reasons. If Course Hero can let me withdraw my remaining that I have, I worked hard to gain that money but Course Hero is not letting us withdraw the moeny. Now, if they will not reactivate our account is there any legal way where we can send our complaints since Course Hero has no plan on putting actions on our concerns.

I need to remove my uploaded documents in course hero but there is no button to remove the documents. I also submitted a takedown notice on their page. The uploaded documents contains my name and my instructor's name. It also contains some personal matter like my mental health and things that should be personal. please take action and delete all of the uploaded documents in my account.

I have tried withdraw my balance in my tutor dashboard. But because of unreliable sognal, it kept on refershing which results to multiple request of verification code from my number. Sadly, my account was temporarily disabled and to my dismay Jane the Course Hero support siad that I have violated some oof their rules which I didn't do any of it. All I want is to withdraw my remaining balance because I have put my bedt effort to provide the answers.

Course Hero disabled my account, I have now filed multiple support tickets using course hero's web site customer support https://support.coursehero.com/hc/en-us to either enable my account or refund my money. I provided all of the information requested by support.

Confirmation number: [protected]
If a credit or debit card was used: Yes
Full name on credit card: XX
Type of credit card: XX
Last four digits on the card: XX
Zip/Postal Code: XX
Date of last Transaction: Feb 5, 2023
Amount Charged: $59.85

All I get is an automated bot information asking for my account details repeatedly asking for the same information above that I have already provided.

At first I can't verify my account through sms where in fact I only input the correct number. Now I'm locked. I can't withdraw from my account knowing that I have $200 plus dollars in my account.

Now I can't open my account it keeps on appearing that it's a bad request I can't even open my account. This happened last April 14. I no longer care if I won't be teaching in their platform but at least let me withdraw the money I earned from there.

My course hero account suddenly disabled on 19.March. first they temporarily disable it and ask for some documents like video of yourself etc. I sent documents on the same day. But I got email that I submit lately and permanent disabled my account. Moreover they didn't let me withdraw my hard work earnings. This is the issue of many tutors. Without any warning disabling account is against the rules. I can prove my account is following the rules of company and did nothing wrong.

I am writing to express my frustration and disappointment with the way Course Hero has treated me as a tutor on their platform. Despite my best efforts to comply with their requests, my account has been permanently disabled without any clear explanation or further information.

I have been an active tutor on Course Hero for a long time and have always followed their rules and guidelines. However, recently, they identified unusual activity on my account and temporarily disabled it. They asked me to provide certain information to verify my identity, which I did within the given timeframe. However, even after providing the required information, my account remains disabled.

I believe that I have been unfairly penalized, and Course Hero has not provided me with any clear explanation for their actions. They have not given me an opportunity to appeal their decision, and they have not provided me with any further information about the alleged activity on my account.

I request your intervention in this matter, and I urge you to investigate the way Course Hero treats their tutors. It is unfair to penalize hardworking tutors without giving them a chance to appeal their decisions or provide a clear explanation for their actions. I hope that you can take the necessary steps to ensure that Course Hero treats their tutors with the respect they deserve.

Thank you for your attention to this matter.

BE MINDFUL. COURSE HERO IS TRULY TURNING INTO A SCAM.

My account in Tutor was suddenly banned PERMANENTLY with my hard-earned money of more than $79 (from the last time I have seen it) and still expecting more than $25 to be received once accepted by my students. They have notified me that "We identified unusual activity on your Course Hero tutor account that violates our Terms of Use" in which I did not in any way. So as instructed, I went to submit the necessary information containing my government ID, a paper with my name, signature, and date of when I created the video, as well my registered email and number. And they responded with "After conducting a review of your tutor account, we identified activity that violates Course Hero’s Terms of Use. You also provided insufficient materials to verify your identity and/or failed to provide materials within the required timeframe. As a result, your account has been permanently disabled and you can no longer access Course Hero." Like WTF? I gave everything they asked to reactivate just 1 HOUR AFTER THEY NOTICED and didn't violate anything in their terms or anything. I contacted back their support team ([protected]@coursehero.com) and responded that it was final and will no longer be amended "Please note this decision is final, no further payment obligations are required by Course Hero, and for security reasons we can’t share any additional information". Clearly a TRUE SCAM when your earnings through this platform increase, they will do their best to rip you off it and just create a random scenario that you will that will unable you to get what you earned hard.

I have been with the platform now for more than 2 years as a tutor and user and just when you earned a lot, and before you can even withdraw your earnings, you get permanently banned for no apparent and valid reasons. SO DISAPPOINTING.

Dear Team,

Take this as escalation!

My account was disabled without no reason. When I asked the reason they send a random copy pest response without mentioning the reason for disabling my account. I have hard-earned $22 in my account and want my money back and also justify disabling my account.

How can they disable it without any prior notice or justification?

This is a disrespectful act to very basic human rights.

I want my money back and I want my account to reactivate so that I can withdraw my money and delete my account by myself.

Greetings, Ma'am/Sir.

I would like to inquire why is it that every time I open my Tutor Account (Course Hero Account) there are no questions appearing on my dashboard. Hence, I don't know if my account is already terminated/blocked because I haven't received any e-mails from Course Hero informing me that my account is already terminated and/or blocked. If so, why can I still open my account? If not, why there are no questions appearing on my dashboard?

I still would want to continue helping students in providing guidance on their homework, activities, and the likes that's why I check my Course Hero account from time to time but always ended up being dismayed for I can't answer any questions because no questions popping out in my account even after refreshing my account.

Hence, if possible, I want to know the reason why no questions on my dashboard. Moreover, I want to know if my account still active or not. If not, kindly inform me so I will know what to do next.

Thank you and more power.

Hello,

I was uploading a couple documents to earn an unlock and I accidentally uploaded something that had some of my personal information on it. By the time I realized and went to delete it the file was already accepted and it wouldn't allow me to delete it. If this file is not deleted it puts me at risk as my personal information is on there and it also puts my university at risk. I really need this deleted, please help.

Here is the link:

https://www.coursehero.com/u/file/198426721/Homepage-WHMIS-2015-SO2017pdf/?__chid=b458b037-31fc-4d33-9cd3-0d0945ffcc98

Dear Sir/Madam,

Without knowing this rule , I opened my account on another device. My account has been temporarily closed due to the violation of the conditions. So I am again sending some documents for re-verification of my account.

Thankyou for your support.

Name: Rahul Kumar Maddheshiya Date: 27 March 2023

Registered Mobile Number: [protected]

Registered Email Id: [protected]@gmail.com

Note: My sir name Madheshiya and Maddheshiya both are correct.

I am writing to bring to your attention a concerning issue that I recently encountered on your platform. Today, I attempted to withdraw $25.50 from my CourseHero account, but during the processing, the page prompted me to refresh the page. Unfortunately, after refreshing the page, the money disappeared.

I have checked my PayPal account, but I have not received the money, which leads me to believe that the transaction did not go through.

This is very concerning, and I would appreciate it if you could look into the matter and provide me with an explanation of what went wrong.

So when I was trying to log in to my account (agentfang10488) from the login page a message says bad request, and when I find something that I upload (with another account) I go to the uploader and click in there. Then it sends me to the page not found and I can't do anything then I try to look for more things that I upload and they still in there https://www.coursehero.com/profile/AgentFang10488/

Hi,

I have tried to log in with my email and it says I have the wrong password/email. I tried resetting the password, but the reset password email doesn't come to my inbox. When I try to create an account it says that my email is already in use with a course hero account. Can you help me reset my account?

I have contacted Course Hero about this and I have not received any response about it.

Thank you!