Course Hero
Reviews and Complaints

I gotta say, I was pretty disappointed with Course Hero. I shelled out 170 bucks for access to their site, but all I got was a bunch of textbook pages uploaded over and over again. The only questions they had answers for were like, one or two per chapter. What a ripoff!

And to top it off, I can't even get a refund. They say on their site that you can get one, but when I reached out to them, all I got was some generic email from "Lou" saying they're sorry my experience wasn't up to snuff. Like, thanks for nothing, Lou.

I don't know what their deal is, but it seems like they're just trying to make a quick buck off of students who are struggling. And don't even get me started on their customer service. It's like they don't even care about helping people.

Honestly, I wouldn't recommend Course Hero to anyone. Save your money and find a better resource.

Restore my authoring rights for tutor account (Email: [protected]@gmail.com). Biology expert requesting CourseHero's assistance. Will provide excellent services.

Dear CourseHero, I accidentally deleted my tutor account and request its restoration. I am a biology subject expert and eager to contribute to the team again. Please reinstate my account. Thank you.

On June 18, 2023, Last night I mistakenly uploaded documents that are not mine; they're from my school and my mom's. I didn't get permission from the owners. My teacher already asked me to delete it. It also has my mom's private information in it, as well as her professor's email address and contact number. I already asked Course Hero to remove the documents, but no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.

Hello,

I have been waiting for over 3 months for my tutor application to be approved. I have emailed support and they cannot give me an answer to my question. They respond back with a pre-written response. In fact, they have stopped responding to me. I don't think it should take this long to approve me. Also, I don't like the way how I am being treated by support.

I am a tutor on CourseHero, and I have been using the platform for the past year. However, my account was recently blocked due to an integrity and honor code violation. I don't mind if my account was revoked. In the email I received, it was mentioned that if I had any balance in my CourseHero account, I would receive it back.

When I attempted to withdraw my earnings from CourseHero, I encountered an issue with the verification process for my contact number. It displayed an error message stating that it couldn't be verified using SMS. To resolve this, I reached out to tutor support for assistance. Unfortunately, they insisted that the problem was on my end, suggesting that I may have entered an incorrect contact number or that there was an issue with my device.

I made every effort to withdraw my money, even changing devices, but I was unable to do so. I have sent numerous emails to tutor support, providing them with screenshots for reference, but they have not offered any help. All I want to know is whether I will receive the money I earned through late-night question responses. However, in the end, I haven't received any assistance.

I am disappointed with the way CourseHero is handling their tutors who contribute to answering questions. I don't understand what CourseHero is trying to achieve with this situation. Is it intentional, or is there a technical glitch on their end? Please provide assistance.

Re: Confusion and conflict from a student reporting a tutor and restriction from Course Hero:

My take: We are only Tutors here and supposedly it's not our job to answer the whole assignment. We only teach them how to approach and answer the questions though some has already done for them (the students) so that they can follow the steps in answering the problem, that's why we're tutors using text in this platform and not someone who will do the assignment for them for a few bucks. However, there is this instance that a student (kadharbasha6789) scolded at me and telling me "ANSWER ALL QUESTIONS!". Now what will happen is the student might report me in Course Hero for not completing the work/task/assignment and what will Course Hero do is to suspend me from the platform. This is the problem. Course Hero should also protect its tutors and not just in-favor of the students. Because if these students are expecting the tutors to answer all their assignments for them, then it's not a tutor they need. Course Hero should take an action about this and prohibit or barred that kind of student who don't understand how this platform works for tutoring.

I have uploaded questions and asked to solve assignments from my university. I have been asked to remove it immediately by the lecturer. These files also need approval from my university before uploading however I was not able to attain such acknowledgement. I really need to remove the documents uploaded due to the demand of all people that are involved. The documents I uploaded were not properly checked. I want to delete all of my uploaded documents to stop misinformation and avoid copyright infringement.

I hope you can help me. Please do so. I already relied on the Customer Service however I need the removal to be made ASAP. Thank you.

My tutor account has been temporarily locked on this day (May 26,2023) because of my twice failing attempts in putting my phone number. I mistakenly input one incorrect number and this happened. I have almost $100 earnings there that I need to withdraw. And also I need to get it back as soon as possible so I can teach more students and share my knowledge, thank you.

I am hoping that I can get my tutor account back also on this day. I worked hard on earning that money and I need to withdraw it now.

My account was temporarily disabled last week, on May 14, 2023, as Course Hero reported unusual activities. I received an email telling me to send a 10-second video within 48 hours. I sent the necessary data by email within 24 hours, but a week has gone by with no response. I am a hard working tutor. Many students rated me helpful. Please let me know the solution to my problem as I need to withdraw my earnings from my account.

My account was temporarily disabled. For re-enabling I did whatever was suggested to me by the company through an E-mail but still neither it is not enabled nor I got any satisfactory and valid reply from the company. I mailed multiple times still didn't get any response.

After multiple requests they replied that my account has been permanently disabled as I failed to provide sufficient information to prove my identity. They also said that the decision is final. Approximately $225 are in my Tutor Account.

Please look into the matter and do the needful as soon as possible. It's very urgent for me. $225 is a very huge amount for me. Please give a satisfactory and clear response regarding this.

Thank you.

Yours faithfully,

Email : [edited]

Mobile No. : [edited]

Hi, can someone help me fix this. On May 20, 2023 I experience error during logging my account. It always says " Bad Request". Then I already email and contact the coursehero, then I received an email, it says that I need to make a video with my registered I.D. And i replied and send a video via email and follow all the rules that indicate in the email that they sent to me. But until now, May 22, 2023 I cant still log in my tutor account. Please can someone help me with this, I want my tutor account back. Thank you!

I have been a Course Hero tutor for more than two years. Course Hero is one of my sources of income.
But on November 17, 2022, I received an email stating that my account had been disabled and that I needed to comply with the three requirements. I did and submitted them immediately. The next day, they emailed me and said that my account was permanently disabled. I am very disheartened by such an unfair decision. I am having a training in Singapore and have been answering questions on the platform before that email came, and I think it is unfair because no one else is using my tutor account.
I have still a pending earning of about $250.

The email is:
prince.[protected]@gmail.com

Last week on May 14, 2023 my account was temporarily disabled as Course Hero stated that there was unusual activity. I was instructed through E-mail to send a 10 second video within 48 hours. I emailed the required material within 24 hours but a week has passed but there is no response since then. Kindly let me know regarding my issue as my account also contains about 53$ and I have to withdraw them.

Hi. I deactivated my account, and my documents are still up online. I don't want them to be online, as I never intended to post that document up online.

Here are the details regarding my account:

Username: EarlOxide11047

The one and only document that I have posted, and want to delete is called "2023 PHET waves intro.pdf - Name: Shrivarshini Ganeshkumar"

Thank you!

There is no specific information as to what is/are the lacking information and data needed from the emails kept on sending me that my application is incomplete because when the link is clicked provided by the coursehero, my account shows “Your application has been received.”

when emailed through course hero support, the reply is automated and redundant and does not answer the concern.

Hereunder are the facts of my concern;

1. That, I still can use my account last night,
2. That, this morning 15 of May 2023, there's an email saying that the course hero found unusual activity and should I send a 10 sec video of myself within 48hrs,
3, That, after complying with the said requirements this day also, they still disable my account and one of the basis is the timeframe,
4. That, I therefore raise this concern because I had completed and send my requirements within the period of time.
5. That, I forwarded my video holding my ID and the piece of paper with my information written on it.
6. That, I never let anyone to have access my account.
7. Lastly, I work hard for what I earn and I dedicated a lot of time to earn it
Hoping for your consideration and appropriate action. Thank you.
Hoping for your consideration to resolve my problem.

Recently, my university changed my email from student to an alumni because I already graduated from my course. When I try to changed it, Coursehero flagged it as unusual activity and made me submit a 10s video with other documents and I submitted it already like 2 hrs after receiving the email. Now its been 2 days after, and I am still not receiving any updates abt the issue and knowing that they say that they will permanently ban my account if I didnt replay in the next 48 hrs after receiving the email. I am worry that my account will be gone and I have my funds there as well.

Date of occurrence: May 07, 2023 03:49 AM

Question ID: ID [protected]

This is my first to have received a warning for a QUESTION ID that I can't remember that I answered. Whenever I click the link, it takes me to a dashboard page and not the actual page. Because I didn't even answer that question as far as I can remember.

This is so unfair on your part. And the Question ID is the same but counted as two? Minutes later it was only a WARNING but now it's already on a PROBATION that instant?! For the same question ID that I can't even view or access.. Before your system prevented me from accessing my previous works, I browsed each question and I couldn't find the ID [protected]. I probably skipped it. So how can I get a violation for skipping a question?

How did I violate something for a single Question ID? I can't even view the Question from which I violated or post something unethical. This is so unfair. It was just one question ID but CourseHero counted it as two and I can no longer view the question. How can I acknowledge something like that when I can't even view it? This is so unfair and confusing at the same time. This is not even a Warning to begin with but already a probation for a first timer.

Course Hero is a notorious platform for tutors. Apparently it seems that the platform is conniving with the students to prevent their tutors from receiving the payment and instead diverting it to the system itself. Course Hero is very unfair platform and harsh for tutors. Doing your best, 100% rating is not considered, or it doesn't really matter. Tutors are not allowed to complete homework, but if you did not complete, the student will mark it incomplete, unhelpful. If you complete, Course Hero will mark it as violation. Funny isn't?

Lesson Learned: I will BACK-UP all my works in their platform in case before I got suspended or permanently banned.

I received an email that says I have committed several violations, which they did not specify, I searched the internet and all of their emails were the same and auto-generated. They also say that I'll be able to withdraw my current remaining balance but they disabled my account instead and now I'm not able to log in to their platform. I'm confused now, I worked in their platform for almost a year full-time, and I pay all my bills and loans using my earnings on their platform. Now, I'm depressed and lost, The bills due is coming and I have no money and I don't know where to borrow or get some.

Hi Recently my account got deactivated. But I am not able to even withdraw payment for my existing questions.. The policy says: You can still access your account and withdraw your available balance if it’s equal to or greater than $20 USD. Please allow up to 48 hours for your most recent answered questions to be rated before making a withdrawal from your account.

Can you please activate my account for payments. Dont take away my hard earned money. I have worked day and night for this. I will have to starve if this is not paid

This is question of my survival..it is the only source of income that i have. Also the amount was more than 20 dollars please check the policy and activate the account atleast for payment. It's the question of my life and that of my parents.. Our food comes from this amount 😞 please allow my current payments to get through, I am not able to login

Please help

Account Id: [protected]@gmail.com