Course Hero
Reviews and Complaints

Our professor has requested me to erase the files I submitted on Coursehero. All of the notes I received from my institution require the owner's permission. Furthermore, I wasn't able to check that the files I uploaded contained personal information and the full names of certain individuals from my university. I unintentionally published a few notes from my institution into Course Hero, and I must remove them right away to avoid further penalties from the university's management. I have sent complaints (take down notice) into course hero. Hoping for an immediate action as soon as possible.

Since February 19, 2023 I kept sending emails to you for re-enabling my account. But no one replied on my emails. I just want my account to re-enable again so that I can withdraw my hard earned money that was around $535+ . I am asking you nicely to bring my account and give me my money back. Please do so. Prove to us that your company is not scam or fraud. I know that I am not the only one who have this kind of concern. You don't know what I have been through since you locked my account. I really didn't violate any of your terms and conditions. The only thing I did was wrong verification number then you already locked my account. You sent me 2 emails saying that my account was unlocked already but after 2 minutes you permanently disabled it. How come? That's why fixed this issue a lot of us was complaining regarding this issue. Lastly, I really that money.

Thank you.

Here's my email address for my tutor account [protected]@gmail.com

Good Day!

I’m currently having a difficulties in my application process. I was able to submit all my requirements including the valid ID and I was able to reach out to the support team but I’m only receiving emails stating that my application is incomplete. When I click the link they provided it always say that my application was received. I don’t know how to fix it. Please help me out. Thank you so much.

I got an email from CourseHero on March 17, 2023, at 6:35 pm Central Time saying that they saw an unusual activity on my account and decided to disable it I have 48 hours to send in 3 items for verification so they can reactivate it. I've sent in those 3 items to both the replied email which is [protected]@email.coursehero.com and [protected]@coursehero.com.

Also asking why is it disabled.

Then Judy (agent from CourseHero) emailed me back on March 19, 2023, at 5:53 am Central Time saying that I have failed to send in those 3 items and she prematurely disabled my account. I found it very rude that she closed my account a lot sooner than the 48 hours timeframe that was promised and she didn't review my previous email. This is very unacceptable, especially with a generic reply email. From looking at outside forums and complaints, it seems like this is a common issue for the CourseHero team to disable an account even with the given verification documents. Please fix this

Hi my name is anas. I'm from Pakistan. My sister is working on course hero about 2 years. The course hero blocked her first account permanently without no reason. She face a serious economical problem. Now after one year the course hero again blocked her account permanently without no reason. I just want to say that please course hero return her account that is blocked on 19 march. Her name is samona zahid .

False Warning and Closure.

Dear CourseHero Support Team,

I am writing to express my disappointment and frustration with the recent warning and temporary closure of my account due to alleged incorrect and incomplete answers. I received an email from your internal review team, stating that some of the answers I submitted were deemed incorrect and incomplete, which resulted in a warning and a temporary suspension of my account.

I strongly disagree with the results of the review, as I am confident that my answers were accurate and complete. I have been using CourseHero for a long time and have always provided high-quality answers to questions. I have received numerous positive reviews and feedback from other users, which is a testament to the quality of my work.

Therefore, I believe that the warning and temporary closure of my account are completely unjustified and invalid. I am extremely disappointed with the lack of transparency and communication from your team regarding this matter. I have tried to reach out to your support team, but have not received a satisfactory response.

I request that you review my answers again and reconsider your decision to temporarily close my account. I also urge you to provide more clarity and transparency in your review process, to prevent such situations from occurring in the future.

Thank you for your attention to this matter.

Sincerely,

Amisha bawa

Hi team,

My account was permanently disabled even if I didn't violate any rules. Anyway, I want to withdraw my earnings, which amount to $244.50.

Here are my details:

Email account: bonifacio.[protected]@gmail.com

Verification number: +[protected]

Paypal account: [protected]@yahoo.com

I hope you can assist me. Also, I would appreciate it if you could reconsider reactivating my account.

Thank you!

I have uploaded documents from my university which have been asked to remove immediately by the lecturer. I accidentally uploaded a few documents from my university into course hero and now I really need to remove them before there are actions from the top-level management of the university. I really need to remove all of the documents from my account as soon as possible. Course hero, take an action ASAP, thank you.

I am a tutor at the course hero platform . I have a great helpful rating of 93 % lately.

I got an email on 9 march 2023 that i have recieved a violation for a question for it being incorrectly answered and recieved a probation for 14 days.

It wasn't marked unhelpful by the student , they say that they randomly choose a question and internal review system works and they find that the answer was incorrect.

Now when i opened up the question the answer to the question was completely correct a d according to the guidelines. Adding to it the student has already marked my answer as HELPFUL and even accepted the answer,the image shows the answer being helpful is mine(Professor Titanium9670) how can they falsely claim that the answer is wrong when it is marked helpful by the student. This is not the first time they did so. But i recived a probation for this . It is unfair trade practice and should be look after. Please help!

My son cancelled his subscription a few months back and is still being charged for the course he has cancelled. He used our card details, and you are still taking the funds from our account. I have tried to contact you via your contact form and the only thing you could come back with that my son used an incorrect email yet every other detail we provided you was correct. I require the course to be cancelled and my money refunded.

Hello Team,

On 03/13/23, my tutor account [protected]@gmail.com was permanently disabled without cause. When I tried to withdraw my first payment it is said that may number cannot be verified,so I email the [protected]@coursehero.com , they say that I violated the section 2 and 3 but I have not broken any of the Terms of Use rules nor is Course Hero able to specify in which way I personally have violated any of their terms other than a general "Sections 2 and 3", which I have not broken. I had over $141 waiting to be withdrawn and Course Hero is denying me access to the money I earned.

I have found many other tutors complaining online that this has also happened to them once they had earned "big money" and were about to be able to withdraw it.

I have been falsely accused of violating the Terms of Use, my account has been unfairly permanently disabled and money which I spent a lot of time earning I cannot access it.

Kindly send my payment via my paypal account [protected]@gmail.com.

I am writing to follow up on the issue I've been experiencing with the SMS verification code. I have been trying to withdraw my earnings from CourseHero for almost a week now, but I have not been receiving the SMS verification code needed to complete the transaction.

I have been in touch with the Tutor Support team, but unfortunately, the issue has not been resolved yet. I have checked my network, and it is stable, and the phone number that I am using is the same number that I have been using with my bank account.

I would really appreciate it if you could look into this matter urgently and provide me with a solution. I need to withdraw my earnings as soon as possible, and I cannot afford any further delay.

I cannot log in to my account said bad request and violate course hero. I have never violated rules and regulations of course hero. I strictly obeyed and followed the terms and conditions and maintained my rating. Necessary requirements in retrieval of my account was submitted immediately upon request. I still have pending payment in my account amounting $400+. Please and kindly look into this matter.

Thank you

How long does it take to get a response to an email? I’ve sent a bunch of emails all no response. I need to have my documents deleted ASAP as they violate my privacy rights. I don’t want my personal information on your website longer than it needs to be. I sent multiple requests on your website, multiple emails and tried to communicate via your socials. Please help as I really need these documents deleted within 24 hours and I’m panicking.

I was given a violation by course hero even though I was absent from the platform for a whole day. My account was frozen and I was instructed to provided 3 items for identity confirmation. 1 a video showing my face and my ID and a piece of paper with my full name and the date, with me saying the date and my name, 2 my original email number used and 3 my original contact number. I submitted all of these within 8 hours of recieving the message to confirm my identity, but my account was still permanently disabled. Why is this?

I STARTED JOINING LAST YEAR AND I GET MY EARN ONCE .then I came back this month and started tutoring again . In 4 days I earn $150 . The. Yesterday Feb 23 my account is disable and I try to email them and ask requirements they need after I sent it all they response my account is permanently disable .. YOUR SCAM COURSE HERO YOU DIDNT KNOW HOW HARD WE WORKING JUST TO HELP YOUR CLIENTS .

I tried to withdraw my earning on November 5 2022, and so I entered my registered number. I entered it correctly and everything is in check. I never change my registered number for SMS verification but it said the number I entered didn't match my registered number. Now my account is locked for more than 3 months.

I have sent email to tutor support but they keep rejecting my request (they don't even reply to my last email). I have more than $700 earning available for withdrawal. I have 100% helpful rate, Rafael Oca even sent me an invitation to be featured as top tutors, so I don't get why they don't help a good performing tutors.

In my opinion, if Course Hero really wants to provide a high-integrity platform where tutors can safely share their knowledge and expertise, then Course Hero should provide a way for tutors to unlock their account without limit of verification error (just like other platforms). Tutors have waited for more than 2 weeks for their earning to be available for withdrawal, so it is only right for Course Hero not to hinder the tutors to claim their earning. The current security system benefits no one but Course Hero alone. The worst part of this whole incident is that Course Hero does not even take criticism (my social media account is blocked for criticizing their system in the last few months).

Last February 19, 2023 I was trying to withdraw my earnings but I was accidentally entered wrong number that's why my account was locked but I report it right away. Today, I received an email saying that my account was already unlocked but after 2 minutes I received another email saying that my account was permanently disabled. I was thinking if is this a scam or what?

You permanently disabled my account without me withdrawing my hard earned money. I accurately and seriously answering students questions and I know I didn't violate any rules and regulations. Please bring back my account I need my earnings and I still want to be a part of course hero.

Hi good day im one of your hardworking tutors in ch I just want to know why cant I withdraw my hard earned money in ch I have been trying it multiple times and my account have been locked twice, but thankfully tutor support are able to unlock my account, and as of now ch is my source of income because I dont have a permanent job. I already emailed tutor support about this but they dont have any anwers on my problem. I really need to know why I keep getting this error in my account.