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CB Online Learning Platforms Course Hero Can't answer questions in my tutor account.
Course Hero

Course Hero review: Can't answer questions in my tutor account. 1

M
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1:26 am EST
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I have been a verified and experienced tutor at Course Hero for more than 2 years. I have answered more than 700 questions with an average of 90% helpful rate. Students love my solutions because I explain them simply and thoroughly and I am always available for any clarification they might need. They love my solutions and explanations so much that they even have offered me to pay much more outside the platform and also to work for them. But being a true believer in Course Hero's Honor code, I have always denied any such offers and always adhered to the code and rules of the platform. But lately this site has been very unfair towards tutors like me. There are many students who give bad remarks even after I provide them correct and accurate solutions. I even offer them to provide any and all clarifications. But they give tutors bad remarks anyway. And this site who should be unbiased, doesn't care for tutors and their pleas. I was put in probation 2 weeks back and I accepted it even when I knew it was unfair but now they have revoked my rights to answer questions. I love solving questions and helping the students, but this site is denying me to do that. This is where I draw the line. The questions for which I was put in probation, were solved correctly and accurately by me. The students had problems with the site mechanism. Most of the questions in concern were rated 'Helpful' because they were correct. But even then my account's access was changed and I am denied from helping students. This site is being very unjust towards tutors and it won't be long before it destroys the reputation of this once great education site.

Claimed loss: My accounts rights for solving questions was revoked so that I can't answer any more questions. Students love my answers and by doing this, Course Hero is hurting the students too.

Desired outcome: I would like the rights to answer questions using my tutor account back. I would also implore the company to be more attentive towards the tutors.

Confidential Information Hidden: This section contains confidential information visible to verified Course Hero representatives only. If you are affiliated with Course Hero, please claim your business to access these details.

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Jan 05, 2024 1:58 pm EST
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1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, CA, 94063, US

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Hello,

Thank you for contacting us through Complaints Board. I can understand your frustration regarding the disabling of your Tutor account. We see that your request has been received by our Tutor support team and they will assist you as expeditiously as possible. Please await their response and reply to them directly if you need anything further.

All the best,

Customer Support.
Update by Manas2000
Jan 11, 2024 10:10 pm EST

It's just SHAMEFUL that you are treating your faithful and experienced tutors who only wish to help students, this unjustly. Moreover, I have contacted the tutor support many times, still there is no reply from them. It is just plain bad now. I suppose this is why tutors are flooding to better sites like Chegg and why Course Hero has such low rating on trust. Mark my words, if you continue to do this to tutors like me, soon you will be out of business.

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Moomin Azad
US
Jan 06, 2024 7:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I haven't recieved any assistance yet.

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