Course Hero’s earns a 4.5-star rating from 1665 reviews, showing that the majority of students and educators are exceptionally satisfied with educational resources and support.
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Replied
Removed the files I uploaded in my account
I accidentally uploaded a file that is strictly confidential in my account. And I want to removed it immediately. It contains private information.
Account name: AmbassadorBookWalrus5 (https://www.coursehero.com//profile/AmbassadorBookWalrus5/)
File name: RTU-SS-GCC-F-005-Individual inventory form.pdf
I am hoping for your immediate responses in this matter!
Thanks
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact the Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
Thank you,
Customer Support
Replied
Log in account
Greetings!
I can't access my account. It keeps on popping the wrong password or email notification. I even tried to log in using Facebook and Google option but nothing happen. It keeps directing me to the first option which is to log in directly using my account email and password. This happen since last night. I'd tried to troubleshoot by clearing my cache and cookies, even tried another browser and the forget password option but still nothing. Will you help me with this problem? Thank you.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us here on Complaints Board. We are sorry for the trouble with getting into your account but we would be happy to address your concern. Please give us a call directly (rather than email) at 888-634-9397, we are available 24 hours a day.
Thank you,
Customer Support
What is the solution of this? I got the same problem today.
I tried the same things--cleared my history and cookies, tried the various ways to login, tried resetting my password but no links were sent to prompt resetting it, I've even reached out multiple times and nothing. I'm not sure how to proceed from now..how did it work out for you?
Please solve this, thanks
There was an error.please try again
Course Hero won't remove the file uploaded without my consent or permission by an anonymous uploader.
Course Hero won't remove the file uploaded without my consent or permission by an anonymous uploader. I've been emailing them countless times, provided a copy of the copyright work, send them link of google drive where I saved my copyrighted works, and still they won't still accept nor the response is slow.
Replied
I would like to takedown all the files that ive been uploaded
Hi
A blessed day. I would like to takedown all the files that Ive been uploaded under the account of BrigadierNeutron8242. My university wish to delete all the files. They give me one day to takedown all those files. I hope you can help me and forgive me. I seek for your immediate response action. Please help me. The given time start this day. Please help me and I dont want to expel from my school. Please and have mercy.
Desired outcome: Delete all files under my account ( BrigadierNeutron8242)
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact the Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
Thank you,
Customer Support
Replied
Delete all my uploaded files
Please help me delete my uploaded files on coursehero as soon as 24 hours because my school warned me to take down in 24 hours or else i'll be screwed. please i already filed a ticket ant it take so much days for it
Desired outcome: 24 HOURS RESPONSE DELETED MY FILES
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. Removal request of any content will be responded to in an expeditious manner in the order received by the team which was provided the information. Please follow up with the team you have already contacted as they will be best able to assist you at this time.
Thank you,
Course Hero
Replied
Requesting immediate removal of coursehero documents
My Google Account was hacked and someone uploaded some documents without my concern from my CourseHero account. All following documents violate Date Privacy Laws (U.S. Privacy Act) since all the documents contain email addresses, phone numbers, home address information, and full name. I DO NOT have any rights over these documents since none of these documents belong to me. The documents were uploaded without the original owner's consent, which clearly breaks the "Terms of Use" of CourseHero.
I emailed them multiple times regarding the removal of documents but they did not reply as of yet. I am requesting immediate help from Course Hero.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. Removal request of any content will be responded to in an expeditious manner in the order received by the team which was provided the information. Please follow up with the team you have already contacted as they will be best able to assist you at this time.
Thank you,
Course Hero
Replied
I would like to take down all the files that i've been uploaded
Hello.
Good day. I would like to takedown all the files that Ive been uploaded because the university wish to delete all the files that i uploaded. I seek for your cooperation and guidance. I hope you can help me and i hope you will delete it as soon as possible because they said that they give me one day to take down all those files. Thank you and have a good day..
Desired outcome: Delete all files under my account
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact the Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
Thank you,
Customer Support
Replied
Delete my documents
My email: [protected]@gmail.com
I deactivated my account ([protected]@gmail.com) with documents that my High School sent me a notification to delete. Please delete them immediately.
https://www.coursehero.com/file/56124551/May-Magnificat-Poetry-Testdocx/
https://www.coursehero.com/file/56127643/The-Bridge-Of-San-Luis-Rey-Testdocx/
https://www.coursehero.com/file/56124977/Second-Quarter-Poetry-Testdocx/
These ones are from my registered email ([protected]@gmail.com). Please delete them too.
https://www.coursehero.com/u/file/87316525/Silar-Marner-Character-Sketch-Essaypdf/#question
https://www.coursehero.com/u/file/87316493/Silas-Marner-Theme-Essaypdf/#question
Desired outcome: I want them all to be deleted.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact the Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
Thank you,
Customer Support
Replied
i deactivated my account
i accidentally uploaded a private file which is our research paper, that is the reason why i accidentally deactivated my account because i thought when i'm going to deactivate my account the file that i uploaded will be deleted. I am hoping that i can reactivate my account as soon as possible. Thank you so much for your cooperation. Thank you in advance.
Desired outcome: Reactivate my account and delete the file that i uploaded
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact the Customer Support team at support@coursehero.com in regard to the deactivated account and removal request of any content. They will be best able to assist you at this time.
Thank you,
Customer Support
Replied
Accidentally upload a file on coursehero and I really need to delete it.
I want to delete this document because I uploaded a module from our university and now I really need to remove before there are action from the top level management of our university. My instructor have message me to delete it so it wont have a problem in our university. Please help. Im begging you otherwise my School will expelled me and I don't want my future to be taken away by this. I hope that it will be removed as soon as possible. Thank You.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact the Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
Thank you,
Customer Support
Replied
Accidentally upload a file on coursehero and I really need to delete it.
I want to delete this document because I uploaded a module from our university and now i really need to remove before there are action from the top level management of our university. My instructor have message me to delete it so it wont have a problem in our university. I really hope that it can be remove all of the documents from my account as soon as possible.
Hi I already send a removal request to the coursehero team, and I hope that the documents I accidentally uploaded will be deleted as soon as possible. Thank You.
Hi I accidentally uploaded a few papers on course hero some time ago and want to take them down now but can't find the option to do so. Please help. Im begging you otherwise my School will expelled me and I don't want my future to be taken away by this. I hope that it will be removed as soon as possible. Thank You.
Thank you for reaching out to us through Complaints Board. If you have not already, please follow up with the support team at support@coursehero.com in regard to the removal request of any content.
Thank you,
Customer Support
Replied
i am complaining about the documents i uploaded
I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now i really need to remove them before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.
Desired outcome: to delete all i uploaded document
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. We understand you have already submitted a removal request to one of our teams. If you have not already, please send a follow up email to your submitted request. If you need additional assistance, please let us know.
Thank you,
Customer Support
Replied
My course hero tutor account got banned without any notice or warnings and it has more than 50$ in earings
My account got banned suddenly without any warning .Is there any way to reactivate it .It has more than 50 $ in earnings.I then complaint at the customer care and got a mail saying due to some guidelines my account was permanently deleted .You should have given a a warning before deleting my account.And what about all the hours that I have put .Pay my dues.I already emailed, messaged on twitter
The complaint has been investigated and resolved to the customer's satisfaction.
With regard to issues accessing a tutoring account, inquires can only be handled by email, so please continue to follow up with our Tutor Support team as you have been already. They will get back to you as expeditiously as possible.
Thank you.
Document
I have already uploaded some documents to course hero and as a result of copy right issues and other matters our university not allow us to upload and they have informed to remove them. Eventhough i have requested it, i didn't get any solution for that, can you please provide a solution for removing such documents from the course hero .
Replied
I can't reactivate my account
I deactivated my account accidentally, now my questions that I uploaded before are still up even though my account has been deactivated. I wanted to access my account to take down those unnecessary questions.
below are the details regarding my account
username: chancellorflowerdove6
e-mail : vincetristan.[protected]@mja2004.com
the link of the file that i wanted to delete is: https://www.coursehero.com/file/p18ovmu1e/Sale-of-Personal-Property-if-purchased-entirely-in-the-country-sold-Gains/
Thank you.
Desired outcome: I want to delete the selected file or reactivate my account
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already, please reach out to our customer support team at support@coursehero.com in regard to the removal request of any content.
Thank you,
Customer Support
Replied
Remove all my documents
I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.
Desired outcome: pleasee delete it now huhu
https://www.coursehero.com/profile/PresidentSquirrel1154/?__chid=f663086f-c236-4700-839e-512ee8da705d
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already, please reach out to our customer support team at support@coursehero.com in regard to the removal request of any content.
Thank you,
Customer Support
Replied
Removal of uploaded document
Hi I would like to remove all my uploaded document related to my research paper. Due to when we plagscan our paper it shows a higher percentage of plagiarisma. I need to take it down as soon as possible or before june 13 since our research defense will only be until June 14 2021. I seek for fast action in my concern. Thank you.
here are the links of my uploaded file:
https://www.coursehero.com/file/96572310/ResearchProposal-Introduction1docx/
https://www.coursehero.com/file/96572247/CONCEPTUALdocx/
https://www.coursehero.com/file/96572143/1622900910655-QUESTIONNAIRES-FOR-TEACHERSdocx/
https://www.coursehero.com/file/96572301/lit-reviewdocx/
please email me : [protected]@gmail.com
Desired outcome: Document removal
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already, please provide this information to our support team at support@coursehero.com in regard to the removal request of any content.
Thank you,
Customer Support
Replied
can't login tutor account
Its just my 2nd month on course hero and I don't have any violations or warnings I have 100% helpful rate then up until now. I can't access my account anymore. I tried emailing the support team but they are not replying to my emails. I want to know why my account was revoked and why I can't login. I have 100%helpful rate with no violations or warnings whatsoever.
The complaint has been investigated and resolved to the customer's satisfaction.
With regard to issues accessing a tutoring account, inquires can only be handled by email. Please follow up with our Tutor Support team through tutor-support@coursehero.com if you have not already. They will get back to you as expeditiously as possible.
Thank you.
Replied
Not able to Login To My Tutor Account
Like everyday I answer student's Questions at morning but today suddenly my account stopped working.
I tried logging in many times but same message as wrong email and password.
I have sent email to the support team but no response till now.
Please solve this issue to the earliest as during this lockdown I currently make my living through course hero only.
The complaint has been investigated and resolved to the customer's satisfaction.
With regard to issues accessing a tutoring account, inquires can only be handled by email, so please follow up with our Tutor Support team through tutor-support@coursehero.com if you have not already. They will get back to you as expeditiously as possible.
Thank you.
Removing the documents in my account
I wanted to delete the documents in my account because some of it are from my schools which it need to be deleted because of the School regulations. Pls. Contact me immediately before anything else may happen.
Course Hero Reviews 0
About Course Hero
One of the key features of Course Hero is its extensive library of study materials. The platform has over 25 million course-specific study resources, including notes, study guides, and practice exams, that have been uploaded by students and educators from around the world. This vast collection of resources covers a wide range of subjects, from math and science to humanities and social sciences.
In addition to its study materials, Course Hero also offers a range of tools and features to help students improve their learning experience. For example, the platform has a Q&A section where students can ask and answer questions related to their courses. This feature allows students to collaborate with their peers and get help with difficult concepts.
Another key feature of Course Hero is its 24/7 tutor support. Students can connect with a tutor at any time of day or night to get help with their coursework. The platform also offers personalized study plans and progress tracking tools to help students stay on track and achieve their academic goals.
Overall, Course Hero is a valuable resource for students looking to improve their academic performance. With its vast collection of study materials, collaborative features, and personalized support, the platform provides students with the tools they need to succeed in their courses.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.
5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.
9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.
Overview of Course Hero complaint handling
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Course Hero Contacts
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Course Hero phone numbers+1 (888) 634-9397+1 (888) 634-9397Click up if you have successfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (888) 634-9397 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone numberMedia Contact+1 (650) 454-0742+1 (650) 454-0742Click up if you have successfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (650) 454-0742 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone numberChief Operating
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Course Hero emailssupport@coursehero.com100%Confidence score: 100%Supportchcustomertest@gmail.com100%Confidence score: 100%Supportchsupport@coursehero.com100%Confidence score: 100%Supportipe@coursehero.com100%Confidence score: 100%Supportagrauer@coursehero.com94%Confidence score: 94%Executivedmca@coursehero.com91%Confidence score: 91%Legal
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Course Hero address1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
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Course Hero social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 10, 2024
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