Cox Communications
Reviews and Complaints

Ordered to view Season 2 of "24" advertised as $2.99. Billed as per episode.

So 24 X 2.99. Fraudulent advertising. All other Seasons were free.

Billed $68 plus tax.

I tried to resolve this with my cable provider and they said they had no control of what Hulu or Pay Per View charges. If you look at the ad for SEASON 2 IT states $2.99 for the season not per episode. There is no choice. You can't choose just one episode You have to subscribe to the whole thing. Therefore, I assumed the SEASON 2 was the complete charge of $2.99. I could have purchased a whole year's subscription for less $$$$

I attempted to add cable to my current internet account and they wanted $75 for each box ...you just pulled my credit 3 weeks ago when I got internet. My credit is frozen and I dont want to unfreeze I think its crazy you cant just look back from 3 weeks ago and see I have an 800 plus credit score ...it made us decide to not get cable at the house due to the deposts for boxes ...its kind of insane. Shonda Carrier

On 9-22-22 I reapplied for low cost internet through fcc. I was approved I have my acp approval

Apid:b22823-15610. Now I had this previously but it ran out so I re applied. When I have to link to my provider to enact it. It goes through tocox app comes back saying:

Benefits no longer active not enrolled if problems call [protected]. I called and i've called every number for customer service I could find. No one knows how to fix it. They all say hs to be done online. I tell them it always comes back to james benefits no longer active. They say there's nothing they can do. So I am approved however cox don't know how to give me the discount. I tell them it's their link they have to fix it but no one will help me. Basically told me i'm [censored] out of luck. On top of that I noticed a random fee for $30.00 on my bill so I sked what for. They said for my fcc discount that I no longer have and they can't help me connect to get again. Fee from 6 months ago. I'm not paying it they're really out if touch with customer service. Can this be fixed surely someone has the authority to make it happen after all I have been approved. Surley i'm not the only one reapplying for this why not have a function on this app it's [censored].

The year I don't know because if I did this would have been taken care of a lot sooner. when I moved from my mother's house I left copys of my information for safe keeping, and used her address any time I would be moving so I would continue to receive my mail. Thanking I wouldn't have anyone to worry about using it for their benefit with disregard of how that might effect me, I was wrong. Any ways my stepfather did just that because my mom was famous for paying bills late and they would probably have to put a big deposit down, and it wouldn't affect him if she was late. That and he wouldn't have to worry about me getting the bill because it was being sent to his house where I didn't live. So I would like this fraudulent account to be taken out of my name and given to the rightful owner. Thank You George D.

I got Cox Tv and Wi-Fi service on May 16, 2022, and it worked for maybe 2 weeks. Into the 3rd week we started having issues first with the tv and then the Wi-Fi. The tv would randomly pause on different channels anytime of the day and not work for several minutes, the 3rd day of this and them telling me to reset the box (which doesn’t work), I decided to cancel the tv service and go with dish. Now the internet is having issues, it’s good when it actually works. On the app it always says there’s and outage, a ridiculous amount of outages. They want to charge you a ridiculous amount of money for crap service and when you want to cancel they wonder why.

I called in early May 2022 and told the representative I wanted Cox to remove 500GB Additional Data Plan on my account in the amount of $29.99. I had her check my usage and she confirmed that my usage was well below the 1.25TB in my monthly data plan. She said she would remove for the June 2022 billing. Fast forward to May 27, 2022 and I receive my June 2022 billing and the charge of $29.99 was not removed!

On May 31, 2022, I call customer support again. This time a different representative said she would have to transfer me to the department that handled such adjustments. She indicated when the adjustment is made, I would receive a confirmation email indicating such.

The auto attendant indicated the wait time was 10 minutes. The representative who answered had a monotone voice and indicated he needed to review my account. He also wanted to check if the 500MB additional data plan charge was included as part of my package. He came back on the phone and said they would remove the payment for July's billing.

I told him I wanted a confirmation email that the adjustment had been made and he indicated they don't send confirmation emails. I told him that is not what I was told by the originating representative and that I was concerned that the charge will still not be removed. The representative then said "I have said this numerous times, the charge has been removed!" I was angry at this point and I ended up hanging up on him.

I have tried to get COX to renew my internet service on a home that I inherited since early 2021. Initially COX would not tell why they deemed my address unserviceable. Months later they said there was an unpaid bill. When I refuted the fact that I didn't owe on my previous account, COX said it was on a prior account. I advised that the party was deceased and provided a death certificate. COX received the certificate and never contacted me. I applied for a new account. COX still refuses even though the are the sole ISP in the area.

I have a technician came to the house on 5/23/2022 supposed to move my TV from one place to another place, also move my network router to a different place, it should easy and simple, but turn out to be threat and personal security issues. The tech can't get the work done, he wasn't being worked as professional with skill, not willing to listening to customer, when we should him where the wires and cables at, he did not pay attention and walked away, he keep saying he is looking for a smart box around the house, I have another tech person in the house who is IT pro, he told the Cox guy how to do trouble shooting to find out if the lines working or not, but the Cox guy has his mind a mile away, and not much of willing to do much of trouble shooting test. Cox tech said I can't have my TV move; I need to call Cox back to have someone else come back to do trouble shooting, he has to go for the next appointment, I did not understand why Cox keep sending out Tech who can't get thing done for customer's need. After I complaint to him about what happened the way how he worked, he was so unethical by cut off my internet line outside on the street at the Cox box. We were completely out of service on anything in the house. I called so many times complaint to Cox, but no one can do anything to help to get my internet service hook up immediately. Cox only can schedule you whenever, Cox will not take that as an emergency, the line was cut and damage by their own staffs, it is a very bad; unethical conduct from Cox employees. This is a retaliation action from Cox's Technician, a very personal security if someone can do that to their customers.

Hello, I Have Already Made My Report To The Fcc Bureau About Cox And Acp Going Aganist My Consumer Rights. So, I'm Sending Your Dept This As Well.

Thank You

3375 East Tompkins Avenue #117

Las Vegas, NV 89121

Email: [protected]@Gmail.com

05/20/2022

Cox Company

Consumer Complaint Division

Dear COX Department:

Re: (Cox Account # [protected])

On (May 19, 2022), I (Called Cox Company Over the Phone), I have rented) a (Modem and I have internet service with Cox Company), at (3375 East Tompkins Avenue #117 Las Vegas, NV 89121.

Unfortunately, the service has not performed well because (I’m on Connect Assist that has restrictions on my account and I can’t afford certain amount monthly based on my income, and Cox and Connect Assist have restrictions against my consumer rights that just because I’m on a program which I’m supposed to be on a program that they don’t require that program to receive 10 MBPS for My Work at Home position. I need 10 MBPS within the program that I have. I should not have to go to another High Package of $ 150.00 dollars a month to pay just to have 10 MBPS which is without me being on the program., not within my program with Connect Assist. I am also supposed to have Affordable Connectivity Program as well because of my household income and the ACP Program took me off my ACP Program for my home internet for work and home without my approval and did not even notify Me that they were going to do this when they did it. My program with my mobile company is different company from mu internet company and I am eligible for both for my home and mobile. I have a disability and I have the right to be on these programs because I am Eligible for them. Both companies have nothing to do with each other and ACP went against my Consumer Right by what they did.

To resolve the problem, I would appreciate your department to take action and to help me exchange from 3 MPBS to 10 MPBS upload for Work from Home Requirements to have for my work from home because I can’t afford anything else more than $30 to $50 monthly package deal and to Please Restore My ACP Program back on my Cox Internet Account ASAP.

I look forward to your reply and a resolution to my problem and will wait until (May 25, 2022, which is when I need this to happen before or on this date) before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at [protected] ASAP.

Thank You.

Sincerely,

Andrea Brown

So I have knowlegde that a account listed at 700 w little creek apt 105 norfolk va 23505 is fake. Gary rosenthal this info is stolen. The tenant at 700 w little creek is christopher toro. No Gary has ever lived at this address. The resident to 709 w little creek is not Gary nor does a Gary live there or has ever lived there

THERE IS SOMETHING GOING WRONG WITH THE COMPANY.

I moved out of my apt in May 9, 2022. And I have informed them at least 5 time this moving that needed to cancel the account. The last called to there chat, they said this account will be cancelled and will send me the last bill final payment accordingly.

However, it is not true. They did not cancel my account and kept on sending me invoice for next month too. I tried to reach them but they do not accept email. And the chat is not letting you have a decent chat. And the customer service is not good either. They are not talking professionally and take care of the cancel service request but instead make the joke all around and won't and will handle your request.

I do not know what is going on. The only thing I will do is after my new job started and settle down a little bit, I will wrote letter to their corporate office or director to let them know this problem. And the request submitted early enough for notifying the cancellation service step by step. There are many people in Phoenix, AZ is having a working attitude very bad.

THIS IS MY COMPLAINT TO COX.COM

I submitted a written complaint to cox help, cox cs and fcc.

2 years this has been going on and I've not complained. 4 boxes later and several outages the last outage being yesterday for over 5 hours and I am tired.

They gave me a new box again yesterday saying it was not refurbished only to charge me more. This box lasted for a few hours and again got hot and stopped working. My tenant has complained via text, my daughter in school has complained via text, unable to get her work done.

My bill gets higher but my service gets worst. Now, I can expect my bill to get higher as of July. What is going on with you guys?

[protected]@gmail.com

[protected]

How does Cox communication protect my privacy. Not one rep could answer that. I recently called Cox maybe 5/7 and talked to a person in New Mexico who had all all of my information including my bank information.? Needless to say I was upset as I've just been scammed thousands of dollars on my pc. Regarding their customer service my small daughter can speak better than they..she is 5. I have to repeat and repeat what i'm calling about...I do not understand them and ask for someone else and always get cut off after waiting at least 45 minutes. not kidding..when I do get a real person they ask: my secret question my name and address PIN NUMBER which is not their business it is personal I thought..In the immediate future remove my banking information and please see that I get my bill on the first of the month so i can pay it the next day as i usually do; I am tired of calling to get late fees removed because i got my bill late.several times i asked to speak to a manager or supervisor = they got all nervous and said i would have to wait a long time?Hello what a way to run a business.

I had a collection on my credit report back in 2016 for around $600 dollars. I disputed this collection due to being in the military and not even been living in San Diego California where the account charge was coming from. I have never lived at the address that has been reported having the services. I would like to dispute the charges and have them removed. I'm not sure what you would need from me. I just spoke with Convergent and they told me to come to this page and report fraud. My email is [protected]@gmail.com Name is Briana Stone.

My elderly mother lives in Dreamland Villa, 85205 area. She presently pays for internet and a landline service. The phone is not an issue, however the internet service pulses constantly. She's not able to maintain any lasting connection on her computer and while trying to watch TV using a streaming service it freezes or reboots approximately every 2 minutes. When we've called in the past they've kept us on the phone for over an hour while requesting that we disconnect and connect the modem and try other tasks with no resolve and all things we had tried prior to making the call. This apparently is not an isolated problem as we have several friends who live in her area who are experiencing the same problem.

I have been without phone service for a long time Im charged for it but it does not work my phone is new the service is very poor I lose internet all the time Im charged a lot for someone who is on low income like my social security PLEASE FIX THE PROBLEM im 83 and need my service to work

A few weeks ago, my contour DVR keep rebooting and would not quit. A tech was sent out and replaced the hard drive with a cloud record DVR. It failed two days later. Another tech came out a replaced this one, with another cloud based recorder. Took me 2 days to hate it. No matter what you asked it to do, there was between 3 and 5 seconds of delay. Cox agreed to send me a hard drive contour DVR. I asked to make sure it included the bigger remote, as the small one is way too hard to use. The DVR came and it did not work at first. I have to go through 2 tiers to get it to work. After hours of being on line it finally started working. But of course it came with a small remote. I was promised, a larger remote would be mailed to us. It came 2 days later, but is was another small remote. So we went to a Cox store, to return the DVR, and sure enough, they had large remotes. While there, we were told we could save money if we had a camera installed. More for less? They said yes. So we agreed. The following Saturday, a tech came out, and we were told our WIFI signal was too weak. So I purchased a WIFI mesh, installed it, and had good WIFI signal all over our home. So another tech was sent out to install in camera. While doing that, he mentioned we could save more money, by swapping our panoramic modem for a regular modem with phone jack. So we ordered it that day. 2 day later, we received a large box, to return the items we were replacing. So here it is, 13 days later, and the modem has not shown up. Yesterday when I returned home, there was no dial tone on our phones. After calling repair, I was told, dial tone is now coming out of the panoramic modem. It has been coming out of a black box, installed in the garage for years. I was also told, we no longer need the black box in the garage as dial tone is now from the panoramic modem. This morning, I removed the black box from Cox cable, power outlet, and phone jack. We no longer had dial tone. I replaced the box and connections, and still had no dial tone. Called repair, and she did something remotely, and dial tone returned to the panoramic modem, and was told, the black box can be removed. I did and we still have phone service. But while talking to repair, she mentioned that the regular modem is only 100 meg while the panoramic is 500 meg. In the last few weeks, I have talked to repair people, and store people dozens of time, and no one mentioned internet speed would drop. I never would have considered dropping to lower internet speed. So I do not know if a regular modem will ever arrive, but according to what she said, I do not want it. It has not been fun working with Cox these last few weeks. Not one single thing went right the first time. Why they moved my phone service out of one device to another without letting us know, was terrible. Telling us we no longer need panoramic WIFI and not mentioning speed was terrible. Been a Cox customer for like 30 years, and can not believe, was treated so bad... Dean

I was humiliated by those staff when I was requesting information on what is the procedure to disconnecting service with Cox, due to have a recent reallocation. I needed to cancel phone and internet service which is a very important service.

The staff is all the way one way talking with no concern of the understanding of the customer. And cut the message chat and confirmation with non-sense confirmation on write. Confirmation important on the date, and they do not stated out. Concern on previous staff complaint, they only only their own new case. Today after do more research on internet. I call for confirming the equipment drop of store's address and the disconnecting date of service. Again request a confirmation note or email regarding this request. I was rejected and the staff is trying to yell at me and say criminal words, and say something like you know it and better stop asking me to customer service you, and said something... I am 54 rather sophisticated lady working in a sales field for over 10 years with high heel shoes. I felt like forced to hit my head by this cox staff. They do not speak good standard of language, and do not like to solve problem/issue. A little thing to twist the head more then two time. They will act like you are them employer or something has to take responsible or something. I tried to stop this disgusting situation and ask him please transfer the call the the supervisor. And kept on try to brain wash me as like I knew him for life. This is not a good company for public. It is more like someone stole something and sell it in many pieces. They take all the flexible [from client] and give all the discomfort to people buy in whole thing. They are not trust able. But only for liar. If they would not stop there will be another crisis from people against Cox the company. But I do believed these week the cox staffs I spoke with is very low level staffs. This really piss me off. Scarifying.

Just not satisfy with their customer service and felt not happy. These service will upset me. As a nice adult over 50 years of age. I have been in USA for over 23 years, Comcast is okay, At&t is little below standard particular the employment of different culture in maintenance staff. Cox is not listening to proper channel, but forced people to do disable act to make them feel superior and authoritative? in Public? With USA citizens and USA legal permanent residents? Or you think in private? It make me feel like gangster dialogue after three minutes talk, when that guy is trying to hang up the phone, he kept on making it like I am her gangster pal. This is and that is ridicules. Insane.

Cox has not solved any issues. Thousands of dollars go to waste with this company and I want money back. A ticket is always created but the issue is never solved. Employees put false information on notes and leave customer in a limbo. I have spoken with over 5 people at Cox all in one day and they all transfer each other the phone and do not get to a solution last ticket # D0000026299276 was given by Cristina and she had read the previous notes by Michael and Michael the supervisor wrote the improper notes all calls are recorded so those calls can be checked and the notes will not match with what the employees are writing. Brain and Michael were two supervisors I spoke with and out of the 5 times I was transferend they were the least helpful people in todays. I have all the process of how they delt with today went with me as a customer which took two hours and Brian again said as a supervisor he does not know how to fix issue because he is not aware of how issues get fixed he just creats tickets. Brain assures me the only way Cox helps is by creating a ticket each time by then the process has to take wo weeks for them to call back. I have a nightmare of a story each time I call Cox and I am ussing todays recent unplesent customer service with Cox as ONE out of all the ungraceful calls with Cox employees. This company is one of the most upsetting companies to deal with in my 7 years that I have to manage with companies and it should be noted.

Cox thinks it is ok to limit its customers internet access. They "filtered" the ports on the router (which means closed the ports) and refused to reopen them. They think it is ok to do this like some kind of nanny state nonsense. I can handle MY OWN internet security. They have disallowed me access to my Brothers Plex server. This is not their concern and none of their business. We pay full price for their so called "service" but do not get full internet access. That's just loose [censored] and they can go 'ef their selves. After their little discount for the dissatisfaction, we will be switching to Century Link fiber. Century Link does not take it upon themselves to decide for their customers what they can access or not access. I'd give a big fat zero on the stars here if I could. Cox needs to add the name Suckers or Sockets to their name.