Cracker Barrel
Reviews and Complaints

Bacon tasted like it had been under heat lamp for a long time. Tasted burnt. The hash brown casserole was the worst I have ever had. Have been going to your chain for a long time. This is one of my favorite meals. Feel I need a refund on meal. Didn't complain to waitress. Didn't want to make her feel bad and it wasn't her fault. John Taylor 17684 Highway FF Mexico Missouri

My family went here to eat spent 80.00 dollars and when our food came out it was cold and portions were really small our waitress never once offers us refills didn't even come check on us worst service ever experienced had a very unhappy family and ended up having to go somewhere else to eat due to the small amount of food I requested a discount be applied and they refused which left me to pay an 80 dollar bill that didn't satisfy myself or my family very unhappy customers

The waitress forgot to bring our bread like we asked after telling her we had been traveling all day and not eaten all day . Both meals were lukewarm and completely cold before finishing meal. The chicken fried steak was not a real steak but a patty and was put on top of the okra which was soggy and in the gravy. There was not enough room to cut up food from being crowded on plate with all the vegetables on the plate. Three vegetables and meat all on a small plate is not enough space. No place to put your bread on your plate. The mashed potatoes were hard. The rolls were flat and overcooked. The music was way to loud. And we never got a refill on our water.

Tried to pay with a $100 bill I just got at my bank's ATM. The cashier called the manager to to front, where he proceeded to hold the bill to the light, put on bill scanner, then ask me for another type of payment, upon which time I produced my debit card and paid my bill. He was short with me and acted as if I was trying to scam you establishment for a $10.90 Chicken Fried Chicken special, at which time other Patrons waiting in line looked at me as if I was a crook. I immediately return to my bank and presented the bill in question, and was assured it was real and legal tender. I do not appreciate in way this type of treatment, or your manager accusations. The survey code on my receipt is [protected]. I will eat in one of establishment again, I will post this on all my media outlets including my website, as to make sure none of the followers make the mistake of visiting any of your establishments and are put through this type of [censor]! This happened at Dunn NC, #539

Cracker Barrel San Marcos, TX 2-4-18.
Biscuits cold, hashbrown casserole like a rock, eggs and sausage underdone, didnt receive parts of several orders. Almost every plate we ordered had issues. We would have had to send everything back & wait another 25 minutes & fear the food would come back out as bad as before so we advised the cashier so she could get a manager however all we were told was we should have told the server. Apparently the manager doesn't want to be bothered. We have been lifelong fans of CB but this experience is making us rethink patronizing a brand that cares nothing about their customers. I even sent a complaint online on 2-4-18 and to date have heard nothing further indicating no one cares. Very disappointing

I purchased a magnetic dart board online via cracker barrels website on black Friday.
I waited over a week (thinking it was held up in the mail) and then went online to check the status. It just says approved when I key in the order number.
I have left 2 voicemails on the only 1-800 number available on the website, emailed customer service and used the messenger service on the website. NO ONE has contacted me back!
This was a gift for tomorrow (12/7) and needless to say, I've had to do something completely different now.
I am beyond frustrated with the lack of any response from cracker barrel.

I purchased the lovely musical Christmas Tree in Waco, TX in mid-October while on a trip. I did not open the tree until this week and to my dismay and disappointment the tree did not work. I put in new batteries, double checked the instructions and spent about a hour hoping I could get it to operate. But to no avail. It is broken.
I do not want a refund, but I do want a replacement tree that works. Would you please mail one to me? I will be happy to return the broken one.
I tried calling the phone number but no one ever called me back.
I have planned my holiday decorations around this tree. I thought all my nieces and nephews would get a chuckle while watching it.
My name is Colleen Chadwick, 2802 Collins Moss Road, Mill Creek, OK 74856. My cell number is [protected], email: [protected]@gmail.com.
Please respond. Thank you, Colleen

On November 23, 2017 Thanksgiving Day. My family and I went to Cracker Barrel for our dinner. Our waiter whom was wearing the apron with the name Richard on it was very rude, nasty and unpleasant. If it wasn't Thanksgiving and I hadn't already waited 2hours I would have left. The table next to us had been seated after us was greeted by a waiter and I ask where was our waiter. That waiter said someone will be with us. After awhile a waiter was passing by and I stopped him and he decided to take our order which he was the waiter but was passing by without acknowledging me and my family. He then took our order. My 91 year old mother ask for bread and after a long time of waiting for bread we asked Richard again can we get some bread. He said "I cant" my daughter said is it not ready and he replied "I cant". He then said I have people in front of you I cant. I asked for the manager the manager never came. I went to speak with the manager he said he would send us some bread. A while later Richard came out with bread and took it to the people behind us and we asked where was our bread. He responded back sarcastically "I was told not to serve this table anymore" he was merely being funny because he knew we wanted bread. I have never to my knowledge been discriminated against before in my life but I feel that, that is what happen to me yesterday at the Linthicum Heights MD 21090 Cracker Barrel restaurant. If possible I would like gift cards to visit a different Cracker Barrel for my family of 6 that was mistreated yesterday.

My name is Naomi Griffin, I order a Thanksgiving Dinner. I was told that my order would be ready at 12:00.i arrived there at 12:00 I waited in the line until 05:00pm, just to be told by Manager Mr Paul that there was a big mix up with people orders and some of the side items they had ran out and it would be an additional hour to wait. We were told if we could not wait the cost would be reverse back on our cards. This was so disappointing and a big inconvenience for my family . The pictures I am sending will show how unorganized this store was it also show how trashed was piles up beside the door where food was being transferred, also how the staff was not wearing gloves when the food was being served. There was also a freezer that sat in the parking lot where food was stored and the door remain open for the time I was there. I thank you in advance for addressing this matter.

I placed a holiday meal order with the Abercorn store in Savannah 3 days ago and prepaid for it. I requested an 11:30a pick up. My husband has been in line over an hour! I called the store several times, brought it to the staffs attention. I asked that they send someone to the line to assist with Pre paid orders. I held on the line 2x for over 15 mins waiting to speak to a manager. Was hung up on. And the 3rd time I tried to call they just didn't answer. I spent over $80 on this meal and have no idea if we'll even get it.

Just left texarkana Cracker Barrel. Worst experience ever Here. Host tried to seat us at table with spilled drink that he told us to watch out for, although there were clean tables available. Was even a caution ‘wet floor' put up next to it-drink had been spilled under table & puddled where feet would be. Also, food took at least 40 minutes to come out & even then not all came out together. Tables seated after us were served before us. We ordered the Tuesday special, a country boy breakfast & a child's Mac & cheese. Nothing outlandish. Had to wait & request drink refills. We ate there on November 10 & Service seemed not up to Cracker Barrel standards, but we blew it off as being a Friday. Now I think it's that Cracker Barrel.

On 11-17-17 I visited the Cracker Barrel that I always go to for dinner and noticed menu prices had changed. I mentioned it to the waitress and she said yes, the hamburger plate was changed..At one time the plate was big and now they have cut the hamburger in half and very small and the French fries suffered the same. The Hamburger was about the size of a White Castle and so were the french fries, yet the price had increased. i could have eaten at White Castle and got the same at half the cost..I am a regular customer and quite dissappointed in your decision to change your food quality and size..and will not be the frequent customer i once was.

My family visited two different Cracker Barrels in the last month. The first in Florida around Navarre Beach/Pensacola and just the other day in Gulfport, MS. Needless to say the food was terrible, cold, dried up and two of the items on the menu that was requested by our party was "sold out". We have always stopped at Cracker Barrel restaurants while traveling and this will be the last time .

The menus were torn, disgusting looking and it looks like no one cares about this business anymore.

Today, Sunday November 12th, we got to cracker barrel at 250. Got seated quickly, and after about 5 minutes our waitress came, introduced herself and said she was sorry she was busy and she would be back to get our order. After about another 10 minutes, another waitress went and got our waitress, and she came and took our order and brought our teas. Then 30 minutes later, after the couple beside us, who got their after us, were leaving after they ate, we got up and left. I just pictured my cold scrambled eggs and wanted to leave. I'm 8 and a half months pregnant, so I realize I'm some what impatient, but even my boyfriend thought it was too long. So, I went up front and told the lady in a nice shirt, who I assumed was a manager, and all she said was okay. which, at this point really upset me. So we walked out.