Credit One Bank
Reviews and Complaints

I have charges on my bill that I have not made, such as "Internet Payment Las Vegas." I live in CA, not Vegas, why am I being billed. I want my account with Credit One Bank immediately cancelled!

I am trying to call Credit One and speak to someone, about these Annual charges that keep occurring every month. I want to cancel this card completely.

I feel like i am being scammed.

In 2017 I attempted to make my monthly credit card payment however when I logged in or attempted to my account did not exist. Upon calling I was informed that they and listed me as deceased and would not allow me to make a payment until I provided them with information for which I could not obtain the list consisted of 7 different items 2 of which I informed credit one I didn't have they said I must find a way for which I couldn't. I didn't know what else to do so I complained to customer service for nothing was ever done. Now I have had a judgement placed against from credit one all over an account they wouldn't let me pay which caused me to default

I have been placed on hold for over an hour. My issue is my account says 0.00 available on a $450 credit line but it also says $153.04 available credit the agent has not helped me at all I have made a payment online that is pending of $200.00 and she has me on hold at this moment and has not explained the charges.

Epifania sajr Cuevas, 1991sedgwick av apt 1c Bronx NY 10453, card number ,[protected]_ another card was approved , but I never received, I report a fraud , some body , take off 250 dollar, and then decide changed, and ,I never received, I never received a closing check, the most important thing is , the pin number some body changed ,in the internet.i can I used , I call you, I sent fast, I pay everything.iam so worry about ,because is syp, iam a player.3/4/22.

I have been struggling to get help with this situation and this company has done nothing but harass and criticize me verbally continuously. They have been rude and told me that I need to pay my bills. We lost our daughter in Sept of 2019, we started having trouble, I contacted not only my Credit One card company, but several of bills to make arrangements. Having to come up with money to bury a child was very hard for us. Then we went into to Covid 2020 and struggled with our jobs. I spoke with these people, begging pleading to make arrangements or asked for a hardship program. These are the only people that have not offered any help. Things finally started getting normal for my husband in the fall of 2021, he was able to return to work at a full time basis. By this time they have already entered this into collections. We pay all our bills, we have struggled and not have wanted to be difficult and pay what we owe, but times have been hard and they just kept adding fees and charges. It's really terrible when you try to do the right thing and there isn't help available.

These guys showed up twice on my credit report. They had also referred both fraud accounts to an outside collection where my PII was breached and I was harassed at my personal residence by 3 different process servers. I have SEVERAL letters stating they didn't need my signature or ID to open an account. How is that not oppression and ENSLAVEMENT when accounts are opened without any kind of signature on file? How can a company perform basic fraud protection without a signature? Every other card I've had I have either had to show my ID and physically sign in front of someone or at the very least return a signature card within 30 days so they were able to make sure that the terms were indeed agreed to and for basic signature fraud protection. These guys haven't sent me a signed contract or even a signed receipt. Just a bunch of bills that someone at their office could've set up. I had an account there almost 2 decades ago but, I canceled that LONG ago because of their sketchy business practices then. They raised the interest rate above the contract and I was always being charged late fees because their automated pay system would always be mysteriously down when I'd try to pay my bill.

They also claim to be a card thats supposed to help build credit and HELP people learn responsible credit. They offer ZERO consultation and even if they did, they'd hire it out to some English illiterate person in India. Stay away from these guys. They will ruin your life. I have PTSD now and have episodes every time someone comes to my door now. Again, they will RUIN YOUR LIFE!

I have 3 separate credit cards with your company. I made a payment on my card ending 6317 in the amount $400 back in December. They put a block on my card because I MADE A PAYMENT. I had the bank issue a letter showing that it came from my bank account. I SUBMITTED this letter 3xs on top of the bank statement. I need this cleared up I have a sales person in California with no way to get gas.

This make no sense I have used this bank to make payments on the other two cards before and I dont see why this is a problem and every-time I call I get hung up on. I ask for a supervisor I get hung up on, I ask for the fraud dept or the dept that handles this I get hung up on. I'm so angry right now, this is how you treat a loyal customer with multiple accounts with your company? To you this might be little but the person stuck in California its a Big deal

Credit One Bank Platinum VISA is a very, very poor credit card service. They charge Annual Fees, Late Fees even when you made a payment ahead of due date, and they charge you a Credit Protection Fee, so they allegedly don't report you to the credit agencies which they are required by law to do anyway. Their Customer Service is worse, a real swamp! Their Customer Service Reps are like "Arthur Murray" dance teachers, they transfer your calls continually and easily waste over 20 minutes of your precious time, and they do not produce any positive results. If you try to make a payment from another bank account, they want you to register that account first in their system so they can steal all your private info. Then, when you make a payment, they tell you the transaction was declined and charge you a fee + interest on the whole GD mess! Specifically, reps Jay Villanova, supervisor Lynn, and manager Patty should be ashamed of themselves for participating in such fraudulent activity. I hope Credit One Bank goes GOOB. Don't trust them with any of your U.S. $ or worthless cryptocurrency!

Sincerely,

Dennis W. Ott, York, PA

Recently obtained a Credit One Bank CC to rebuild my credit history. I tried to log in multiple times from my home computer, cell phone, and work computer. It seemed Credit One Bank prevents new credit card holders from logging into their website to delay paying the balance and then charge late fees when it's past 5:00pm on the due date. I called and spoke with a rep who charged me another $7 to tell me I had incurred a $29 late fee! Credit One Bank have suspicious and fraudulent practices with the intent of squeezing every penny out of people who are trying to improve their lives. I am cutting up my credit card as soon as I pay off my balance.

I have had my card for less than a week. I have charges pending for a total of $227 on a $300 limit. i call ed and made a payment on day 5 of having the card. I was thinking pay early to avoid any problems. Instead, after my payment was processed, the app says I'm -$2 on my account. Where is the other $75 that is missing from my credit limit? Oh, it is the price for the annual fee. ( that i was told was not due yet). I called 4 times today to get this all figured out. The first time, I was hung up on, the 2nd time, there was a loud continues ring on the line, the 3rd time, after I explained my complaint, all of a sudden, the rep went def and could not hear me. I told them I will pay the card off and cancel it. It is a joke. Now, I still have 1 item pending and they are saying that is what put me over my limit, so they can charge me an overdraft fee. Even though the app does not show the $75 annual fee. If you look at it, there is $75 unaccounted for. How is a person supposed to keep track when the app is lying to them?

On Sunday I tried for over an hour a log in to me account. It would not validate me and let me in. I followed the CHAT instructions for for user user name and it still would not let me in. Next day Monday the 7th Feb I was on the line with Customer service for over and hour and they could not get in open either. They then went to Tech support that put me through all the same procedures and it still would not work. They then asked permission to join me on line, which against my better judgement, I did. After we went through all the same fixes again, still no fix. After a total of about 2 1/2 hours they told me that they need 24 hours and to check again today Feb 8th. I just spent and half hour with customer service and again they could not help and again they switched me back to Tech control, who put me through the same routines and no fix. Now they tell me to wait 72 more hours. This is totally unacceptable that it take s 3 days already and now they want another 3 days. By the way each and every service and tech rep I spoke English with such a hard accent you could only understand them by asking them to repeat everything, I am married to a girl from another country and understand accents very well. Just to validate I have a caption phone and on almost every 4th or 5th word the operator would type inaudible instead of the word.

This made trouble shooting the problem almost impossible. so I have no access to my account after three days and many hours on the phone and computor. I told the tech that said another 72hrs that I wanted a supervisor

to call so that I can cancel my account. Waiting for a call back!

I rec'd my credit one banl card on 11/24/21. I called about the pin# and was told I would rec. this pin# in 7 to 10 days. I called today 12/8/21 and told the cust. rep. I had not rec'd my pin#. I was then told I had to request a pin#. I explained my call on 11/24/21 and got the same ans. only this time the cust. rep. laughed at me. I asked to speak to a mgr. and was told the same thing. When i called on 11/24/21 and asked about my pin# was that not a request? Two diff. responses and still not sure if this pin# will arrive.

Do not pay charge on Credit One American Express card #[protected] (GAIL DEW) 08/23 CSV: 667 FOR $199 TO EAGLE HEMP ON 12/4/21 2 10:15PM. I contacted the company to cancel the over charged order.

For the past 3 months or maybe longer; I can't log into my account. Every month I go through your BS .. get a tempary password etc. it never works. Your website is disgusting and frustrating! Get your crap fixed! I can't see my account; I don't know if payments are being made, I don't know if there's fraud on my account! Report to consumer affair with federal government .. this is way overboard for tolerance. Also checking CreditOne complaints.. thousands of people are going through the same thing. I don't if CreditOne is charging me for over the phone payment.. I KNOW NOTHING ABOUT MY ACCOUNT because I can't log on ... what the hell is wrong CreditOne?
Hire some decent help that knows what they're doing. I would strongly tell everyone I talk to to stay away from Credit One.. stay far away!

For the last two months I have not been able to get anything when trying to access my credit card account's statements online! I called over a week ago and final answer was you were haveing a problem with the system. Today 11.231.21 I called again and after convincing a very bad service associate what was my problem, I was informed again, you are having system problems. This is extremely bad for you company that the same issue has existed for over a week. I even got an email that I have "a new paperless document" available to view. Not trusting emails with a click here, I signed on to my account through my normal signon to my account which I use everyday.

I have not been able to look at a statement for last two months. And even here, nowhere do you ask for who is complaining to get back to me with a resolution. I am not going to fill out my account number on this form.

11/21/2016 was approved never received credit card and was approved 11/13/2021 and still no update of credit card.

I have NEVER been able to access my account online. I set up the account, then it has told me at least 30 times that, "Your Username or Password is incorrect. Please try again or click here to retrieve your Username and/or reset your Password." I have reset my username and password many, many times, and know 100% that I am entering the correct information, and still get, "Your Username or Password is incorrect. Please try again or click here to retrieve your Username and/or reset your Password." EVERY TIME ! Extremely frustrating ! And forget customer service, they are no help because they don't understand me (English) and I don't understand them and their not-English- heavy accents. I am not prejudice in the least, it is just a fact that they do not speak English as a first language, and all of their accents are so thick that the English they speak can not be understood.

Their saying I have had a credit card with them and I have never had a account with them they have ruined my credit score and have been harassing me I have told them several times I have not had an acct with that company I have spoken to a employee there about this he said I didn't have a account but my credit report and the lady I spoke with said there was a account opened up and is delinquent in my name .

Your website is down so often when I go to pay my bill. It is not due till the 1st but it takes you a long time to post it. Last month I paid it several days before the 1st and it was listed as late because it did not get posted to your website until the 3rd. Even though i paid before the 1st. I tried to log in today the 10/24 and says cannot because there is a problem accessing your acct. try back later. So I know you have a lot of customers. But please have someone who can do this type of work do it. It always seems to be issues on the weekends. I am not going to pay you extra money to post it the same day i pay the bill. Which that is another issue I have with Credit One other credit cards do not do that. Thank you for any help on this issue that you can do.