Curves International
Reviews and Complaints

How can you let Julia Sell run the Portage, Wi Curves when she has just been convicted of stealing money from a Church and has to spend 2 months in jail...Do you know how many people in Portage and area around that have quit because she is rude with them. She shouldn't be running a hot dog stand much less Curves. Your reputation is at risk.!

I started going to curves last year. After a while, for financial reasons I sent in my 30 day written cancellation notice. Get this, I personally handed the cancellation notice along with the the cards they have given me. I did that on February 2010; I got charged on March 4th the monthly fee and the owner of Curves had the audacity to tell me that she had sent me a notification of the "month of cancellation charge" prior to the charge. I did not get that letter 2 days after I called her. The letter was dated 2/22/10 and postmarked March 5th!, a whole day after she had told me that she "sent the letter about a week ago". Now, I received a letter dated May 11th, with a postmark May 12th, with a different letter and now she wants me to pay $97.00 dollars (47.00+50) "cancellation fee". Mind you I did give my 30 days notice and they charge an additional $47. She now wants $97 more? any suggestions?

I joined two months ago and am already dissatisified. First of all, they are always closed. They seem to be closed more than open. After I joined, they decided not to be open on Saturday's anymore. Furthermore, they expect you to get a 3 day workout in. I understand about holiday's but they were not open Christmas Eve, Christmas Day, and since not open on Saturday's, that forced me to get my workout going three consecutive days beforehand. Then the week of New Years, they closed at 1 on New Years Eve. Because I had to work that day, I was out of luck on this.
The person that signed me up did not know what she was doing. I have been measured by three people, and get three different results!
Overall, this place sucks. But reading my contract, which I should have read closer, I cannot get out of this for 12 months. That was not what I was told. I was told if I am unhappy with the place, they would let me out of it earlier. I do a bank draft every month.

was also chatting to a member and my manager told me to leave her alone as she knew what she was doing now(she was recently new) i thought curves had a policy on continuing the care exhibited before membership? seems once we had there money we were meant to not care...

i was hired by a curves in england..again was honest about my lack of experience in the field but the manager said she was willing to put the time in training me. this was not the case. i had about 2 real "training" sessions, the rest of the time she said the gym was too busy for her to train me (maybe bringing in another member of staff wou;d have been sensible) i was dumped in the circuit on my own most of the time with absolutely no idea of what i was meant to do and my training seemed to have ended. she let me go a month later saying i should have had a handle on the job, my training booklet was still incomplete and training on fitness assesments had not even been touched on..she paraded my exit interview as a review until the very last minute when she knew i had to get my daughter from school. she even told me to continue with learning the phone script in this "review." she said it was quiet in the circuit when i was there when for the whole shift i was chatting to people but she didn't notice as she was sat on the pc the whole time and only came in the circuit to discuss a soap opera. very unproffesional and from what i have experienced a compulsive liar.

I think it would be best to say... ALL Curves club are independently owned and operated. To lump all Curves into one group is silly.

I have worked for Curves for 3 years. You get out of a work out what you PUT INTO IT. And you did not gain the weight overnight, so it is safe to say it will not come off overnight.

Also to think that all one has to do is work out 30 minutes, 3 times a week and lose all kinds of weight is not right. If that was all it took, I would think everybody would be at their ideal weight...no?

I treat our member is the same way I wish to be treated. I give them my time and knowledge. I do everything possible to make sure they are trained and comfortable on the machines before I push them to work harder..

I am sorry to all of those who have had bad experiences with Curves, but please don't think, because your clubs are not up to par, that all of them are ran the same way...

i was hired by a curves in england..again was honest about my lack of experience in the field but the manager said she was willing to put the time in training me. this was not the case. i had about 2 real "training" sessions, the rest of the time she said the gym was too busy for her to train me (maybe bringing in another member of staff wou;d have been sensible) i was dumped in the circuit on my own most of the time with absolutely no idea of what i was meant to do and my training seemed to have ended. she let me go a month later saying i should have had a handle on the job, my training booklet was still incomplete and training on fitness assesments had not even been touched on..she paraded my exit interview as a review until the very last minute when she knew i had to get my daughter from school. she even told me to continue with learning the phone script in this "review." she said it was quiet in the circuit when i was there when for the whole shift i was chatting to people but she didn't notice as she was sat on the pc the whole time and only came in the circuit to discuss a soap opera. very unproffesional and from what i have experienced a compulsive liar. i asked her to clarify the reasons for her letting me go as i felt they were unfounded she said she would ring me back and never did..she blamed other mebers of staff for the decision which i know is not true as i spoke to one of them. i also saw some very unprofessional behaviou she was wathcing videos on youtube while the circuit was unsupervised ...

I worked for Curves when they first came out in Calif. I loved it had a great owner, but then my owner bought so many clubs and moved to other states to open, my mgr and I ( assistant Mgr) ran the club just as you did. On our own. But we were a good team and shared responsibilities. Our Owner was so appreciative she rewarded us all regualarly. Then time to sale to owner after owner, with all the changes and these new owners not knowing what they got themselves into, were all broke and being cheap. How sad. But like you said Gary Haven states Chritian Values, but he is SATAN. The owners have to pay for everything, Royalties, mentors, training in other states.. etc... then at the yearly conventions he has more and more products that he states To by at discount( the urgency factor) and these owners are in the red when it comes to monthly bills!. Curves Sucks. SO I am the 1 who wrote the comment above and have been treated like a criminal just to cxl and NOT get money back! Even with a disabilty! The Lord will shut them all down in due time...

Ok, get this. I paid for a 12 month prepay and after 6 months had a medical hold for another 6 months, in which I never received a phone call or post card even making sure I was alive! I used to work for Curves when They 1st came out and they were truly legite and now all the new owners are in debt and desperate, but I do know they have to call or send postcards. So I am now pregnant and have a Dr. cxl note and requested my remaining money back. They stated only a hold will be placed since it was not a perm dis. But I was also determined perm disabled with other issues and thought the notice I gave would be enough. It wasn't, I then felt like a criminal and like the enemy. So I called another Curves that I was involved with in the past and filled out the paperwork to have my account transered and then get a per. dis. note from my Dr. and cxl from a club that I felt safe with. Low and behold the Owner of the club went POSTAL at the the other club owner, stating she will call curves corporate and file FRAUD charges on the club I wanted to transfer to. And that I should of requested a transfer before I wanted to cxl, and now they won't release my file. I have now faxed over the PERM DIS NOT and now they came up with you 12 mo prepay with a cxl is now considered a month to month membership and I would owe them money because M/M is more or to end it lets call it a WASH! I contacted Curves international and they said they are ind owned and to call the owner! So what doe the cust serv reps at Curves int'l get Pais FOR! I will smear Curves Name to everone I Know, since they are an ISORE/MONEY PIT and all the DOORS will be closed soon, Mark my WORD. What goes around comes around> BEWARE OF CURVES - they have become like all other store NO REFUNDS even with DR.'s NOTE!

That has little to do with Curves, but is "normal" when an establishment goes out of business, or a business owner goes bankrupt. That is something to keep in mind when buying gift cards. Think about how many people lost out because Circuit City went under. Is Best Buy supposed to be required to honor Circuit City gift cards? No... That would be silly. ****
So... East side curves is owned be Mr. Apple, and West side Curves is owned by Mr. Orange... Mr. Apple goes bankrupt and loses everything. All bank accounts are $0. Mr. Orange MAY accept membership transfers for no other reason that to increase his own membership numbers, but think of that as a coupon. Every dollar you gave to Mr. Apple is gone. GONE. **** If a company declares bankruptcy and they owe you money, the procedure is to go through the court system. Declare yourself a debtor in the company's filing. When assets are liquidated, debtors are paid according to "priority, " and you'll likely be on the bottom. It's really not worth the trouble unless the bankrupt company owes you thousands of dollars.

I became a member of curves a few months ago my contract was cancelled due to the fact that the facility I was workingout at closed. a representative called me a month ago and told me corporate took money out of my account and that they would put it back into my account well that 30 days has come and gone and I still didnt get my money back and addition to that they took another 34 dollers out my account so actually curves owe me 68 dollers because they had closed down.

I had the same experience. I was a member of curves for 1 month. I joined a local curves in January 09 and they closed there facility the end of February 09. I went in one afternoon to work out, and there was a notice on the door stating that they were closing the end of the month. I not only paid for my membership I paid for my mother's as well. Our membership fee was $99.50 a piece. Plus we were given 1 month free. I asked the manager could I get a refund, She said that would be up to the owner, she could not give me the owners phone number or e-mail address. She told me to contact curves international. When I finally found someone from curves international to call me back they told me to e-mail attention Diane and she would get in touch with the owner on my behalf. The owner had someone to call and tell me that they were going to refund me $135. I wanted to know how they came up with that figure. She could not tell me so I asked her if she could have the owner call me. Well, the owner never called. I never received a refund. Curves International did all they could it was up to the owners. They made the suggestion that I contact local authorities in regards to the closing of a fitness facility and my rights. I did and I am in the process of filing a complaint with the Attorney Generals Office. I am angry about this situation because they allowed my mother and me to join, and they knew they were considering closing. This should have never happened. They did not try to make arrangements for us to transfer our membership instead they made arrangements with another gym to allow us to come in at a discount. The sad thing about this is that they are giving curves a bad rap. To be honest, I actually enjoyed the workout. I did not have time to go to the gym and work out with a trainer. Curves gave me a work out as if I worked out with a trainer and it fitted in with my schedule. In one month I lost 12 pounds and my mother lost 8. However, they need to do better with their contracts. They owe me and a lot of other members an apology and a refund.

I joined Curves in April 2009. They were runnning a "special" to join... "bring in a sack of groceries and we will waive the $157.00 fee to join". I was delighted. I took in my bag of groceries and started my first day. The staff was friendly, helpful, and explained the different machines. I was hooked. I thought that a bag of groceries was really more than fair so a week later I took in another bag of food. I was so delighted with the experiences that I signed my daughter up (she was out of town and had asked me to do it for her) with yet another bag of groceries. THEN I was told that it required a $60 starting fee, in addition to the fee to join. The lovely gal behind the desk could see that I was not happy so she said that if I joined the Avon/Curves study it would only cost $30. I said okay. She said the study would last 30 days. At the end of the 30 days another saleslady said the study was through and that it would now cost me $30 to join. I explained that I had joined the Avon/Curves study and had paid already. She explained that as it was a DIFFERENT study, that I had to pay the $30 to start my membership. What could I do but fork over another $30?
Also, I had paid $30 for my daughter to join, in addition to the bag of groceries. This was her "starting" fee. When she came home, she was told that she had to pay $30. I explained that I had already paid for her. We were told that the $30 I had paid was for her "first month", not the starting fee. BUT if she would buy their magazine for $15 that would take care of the fee. I paid. So far I have spent more than I feel I should have. I think I got "took". Oh yes, the $30 turns into $36.13 with tax each month. And what was the $68 I paid to them in May for? I would love to complain to headquarters but I cannot find an address to write to. It probably won't do any good anyway!

I have been a member at Curves High Park. My experience was the following:

does the job but, for the $ you will pay, not a very motivating environment, their rules are rigid, some staff are fine at High Park/Dundas west location but others are inflexible, making for inconsistent service and experience; i have overheard staff and customers arguing (whether or not the customer is right, I would not expect staff to be arguing with a customer infront of other customers; doesn't reflect well on their brand); workouts and equipment are dated so, don't maintain interest in the long run.

This is in response to "Luck to Escape", the woman who wrote about her experience with Curves High Park last december. I have been a member of this particular club since it opened in February 2003. During hundreds of workouts over the years, I have seen and overheard numerous presentations to women who are interested in joining. I have always thought the staff to be courteous and supportive of the physical and health needs of women who come into the club, both members and prospective members.

What is ironic, is that after reading the review of "Lucky to Escape", I was under the strong impression that that I was actually working out the day that she went into the gym to express her concerns regrading her membership. All i can say is that the wording in the complaint and the words I recall hearing that day are very similar. Why would I remember? Because the woman that came into the club acted in a very irrational manner. She was ranting, pacing back and forth and would not allow the staff to speak. She continued to shout throughout her visit in an obvious attempt to draw attention to herself and her complaint. Finally, she left. We all silently looked at one another, somewhat in bewilderment. I do not know the outcome, but I can say that the staff was respectful to her during the time she was in the club and after she left.

I'm not suggesting that her complain was not legitimate, however, it should be known that Curves has been a wonderful haven to many of us for the past six-and-a-half years. I would not want anyone to be dissuaded from checking out the gym based on the comments made above.

Blind Justice of WynnFitness Club (Keele St)

I m member of Wynn fitness club and when I come to register myself they give me the membership info and I m satisfied for that its only $41.94 every month, so I don't mind that.I m satisfied with this amount.

But, the other information about the nutritionist and personal training was not that clear it should be, being a new member you are not aware of allot of things and rules, it’s the duty of the person to explain all the points before get signature in the agreement. In agreement you will see.

1- They charge me for 32 sessions with Personal trainer= $73.50

2-They charge me for 4 sessions with nutritionist =$52.50

$73.50 + $ 52.50 = $126.00.

So, the total will b per month =$126.00 per month.

but when I get the bill its was $213.51 that’s give me a big shock and then I check my agreement its says in payment schedule $ 213.51 (but there is no explanation how come its $213.51 instead of $126.00 per month it was so confusing).

The manager didn't give me enough information about the payments, he just fill out the application and took my signature, after one month when the payment deducted by my account through my credit card, then I was shocked it was quite a lot and out from my budget too.

I m not able to pay &213.51 + $41.94 =$254.94 every month this is quite a lot. I run my family too and their expenses, now I m so depressed and confused, that with kids and family I cant manage this amount for myself only, (My wife is also the member of gym and she pay the gym payment too)If I calculate her charges with me its become almost $350 every moth which is quite a lot for a family.

Because its totally wrong by the person who didn't provide me the actual information about the payments, I m not that stupid to know my budget and sign the contract which is exceed to my limits, because I have to maintain my budget too, and deal with my family life too.

I speak to one of the manager on phone and he was very uncooperative and rude behavior and he was just saying "you sign the contract", "you sign the contract" you have to pay everything for one year, he even didn't understand my financial problem. He also harass me and threat me that if you will not pay this amount "we gona sou you", this is very unprofessional attitude. This is not the solution of problem.

Anyway, I went to the gym speak to someone and what she did is, split my amount in to $150 every month and for more then one year this is not the solution which I want...

Now, to be very honest with you I m not able to pay such amount due to out of budget, I still have sessions with personal Trainer, I want to cancel all of them the nutritionist and trainer. But I do pay him for the sessions he provide me till now this is his right. But want no more training but they don't cancel my trainings too they said you sign the contract you have to pay of full for training sessions why I pay for the training sessions which I didn't had with trainer. I m also not satisfied with their services which is very unsatisfactory, they are very uncorporative.They are very unfriendly they have alot of attitude.I can adjust in this kind of enviroment too. They are very expensive in rates as compare to other gyms too and they have not even proper things like there is no steam rooms, not enough shower rooms only 2, and not enough wash rooms. Their behaviour and services are very unsatisfactory. So, I don't wana go there anymore even I'll not use thar gym anymore due to bad attidtude.

Now I have no job, due to economic crisis and too much bills to pay, Pls advice me what I can do, Because due to poor financial condition I can't pay this amount every month and Pls I will appreciate if u will help me out from this condition and understand my financial situation too.

Looking forward for ur kind responce.

Thanks for review my mail.

Same thing has happend to me -- and I cannot get anyone on the phone at this location to find out what is going -- I agree I think some kind of fraud is happening -- I will never join curves again and I may call the police to report this --

heya the curves franchise doesnb't care because they are a franchise so its not there problem..thats the attitude that has been exhibited to me...

I own a Curves in Columbia Maryland. Our club is open to ALL women. My club has a very diverse membership. We have young and old alike as well as those who are working on their weight and fitness goals and those who have met their goals and are now working to maintain. We are here to help all women.
My club truly lives up to the Curves reputation! I work hard to make sure of that. Everyone is greeted with a smile and we are always ready to go the extra mile for the members as well as potential members.
Always look for Curves clubs that are "shining Star" clubs like mine. These are premier clubs that adhere to the highest standards.

I'm very in shape and I've been attending curves in Reno, NV for the past 2 years. The club I patron has a mix of skinny and larger woman, some in shape and some not so in shape. Never have I once seen my club employees turn away or treat a woman badly because she was fit. It didn't happen to me when I joined, nor any of my friends and family members who attend different clubs throughout the country. I also have a sister who works at another Curves here in Nevada.

I think you either are making this complaint up for some strange reason or you simply imagined this stuff. Here's why: when a Curves employee signs up a new costumer, they earn quite a big commission. Something like 10-20 percent. That's quite a lot of money and I do not know about you, but I wouldn't turn anyone away if there was cash to made. Secondly, if you arrived one hour before they closed and she felt that there wasn't enough time to get you started, then that is why she turned you away. I know, for me, it took a good hour and a half to sign all of my papers, fill out health information, get weighed and measured and complete the full circuit. And I had to make an appointment to sign up. The Curves employees also cannot be the only person there when doing a sign up because there has to be another employee to tend to the other patrons. So, if she was alone, that is probably another reason she couldn't sign you up at the moment.

You sound like a very spoiled and entitled girl/woman. You also sound very young and immature. I'd be willing to bet that the employees asked you to make an appointment but you wanted them to serve right away. Well, that isn't how life or the club works. You are not anymore deserving than anyone else. If you really want to join, get over yourself, grow up, and call to make an appointment!

As for secreter, you are completely incorrect! Curves employees get bonuses for every pound a costumer they sign up loses. And when you do not show up for a week, they start calling you and telling you to come work out. Educate yourself.

You weren't fat, that was the problem.

They don't want someone who is obviously going to keep a regular shedule. They want large women who they can get to sign a year long contract and then they work these women so hard on the equipment that they lose interest in the club (but still pay their monthly fees, cuz they signed a contract!)

For some reason, a high percentage of very large women that sign up at gyms will stop going after a few hard sessions. Curves has noticed this and therefore built a business model around it (GETTING PAID OFF CONTRACTS, NOT FOR ACTUAL WORK).

This happened to me too! I joined in August 2009 with a friend. She had this same expereince at an earlier time with them. The day that we signed up again (I had previously been a member and after my friends experience had cancelled by a letter sent certified mail, return receipt) We were told by an employee (agent) that this was no longer how you had to cancel that at the end of 12 months our contracts wouyld have to be resigned to be renewed. (This was an out and out lie) she said if we cancelled during the year we had to pay $10.00 for every month we had been a member and pay the remainder of the contract.) I quit going b/c I just hated in february 2010. I did not pay close attention to the checking account b/c we quit doing the bulk of our business with that bank but kept the account. For 9 months they have continued to draft the account. Today to get out from under Curves I have had to close a checking account that we have had since 1985! There contracts are misleading and the people that own the franchise could care less if you come as long as they get your $38.00 a month! I wish one of the Class Action attorneys would go after every Curves in America for misleading contracts!

It is curve's fault. I cancelled my membership via fax in April 2006 and here it is August 2010 and they have been billing me ever since. To the tune of $2500. Curves is a horrible business and I have just been screwed by them. I cannot wait until they go down.

It isn't on the contract in fine print. It is in regular print. It clearly states that it automatically renews unless you give a 30 day written notice. No one explained it to me and I saw it clear as day. Sorry this happened. But, live and learn. It is NOT Curve's fault - I don't think it fair to act as though they cheated you.

Same with me & I'm currently in the process of getting this info. out to as many folks as I can. Professional thieves is what they are.

This same thing happened to me with Curves here in Oregon. Yes, I should have followed through. However, at the time I signed up I specifically asked if they would stop the withdrawals at the end of the contract and also asked if there was anything specific I should do at that time and they told me no, nothing was needed by me. They indicated that the contract would end as would the withdrawals. That was not the case. This was a hard lesson to learn for me, to not trust those you have known all you life in a small town. I have yet to get this resolved. Has anyone you know of gotten their money back?

The problem wasn't that you didn't check your bank statement. The problem is that they do a big "talk up" and unless you take the time to read the "fine print" on their contract, you lose, no matter what you do. There is a box to check that says "No automatic renewal" or words to that effect. EFVERYONE should know to read the contract and check that box! Alternatively, insist that they give you a letter in writing that assures you won't have an automatic renewal.
But, utlimately, I agree----stay away from this group!

Never join curves at Encino Park, Please see the reasons below:

- There is no water provided for the people who work out

- There is no minimum courtesy for the customer provided.

- They always open two minutes late than starting time early in the morning every day.

- They never allow the customer to work out if the customer is late by 2 minutes than scheduled last work time, The manager wasnot ready to talk to customer at that moment. She told the customer to talk afterwards.

- There were times when they opened curves one hour late on saturday

- The trainers are changed every month. There is no employee retension. Every week you turn around, you will see a new face, which are not trained properly.

Hate the new Curves program with Jillian shouting at us while we do the circuit. Know your demographics - you are driving us "ladies of a certain age" away! My friends and I enjoy exercising and socializing together. We now are limited to about 2 half-hours each afternoon to exercise without enduring Jillian or Zumba. We will give it another month and then we're off to another gym.

I have been unfairly dismissed from the curves fitness for women, at southampton. I was treated as a school girl being told not to talk in class. Because i disagreed with her, she has banned me. I was picked out, as all of my friends there talk to each other. Why am i the only one to be banned?

I have not been a member of curves in years I joined years ago when you in were at 373 HWY 138 SW Riverdale, GA. I have not been successful in trying to cancel my membership. I am still being billed and the facility has been closed for several years. I contacted Curves and have been unsussessful in getting answers.

I stopped payment more than 6 months ago and they continue to take out the money for CURVES. How can I get my money back.

I cancelled my membership as I had a hip replacement and wasn't able to go. Cancellation to them doesn't mean cancellation. They put it as they only put it on hold and then they started taking the money out of my account again after a year. I did try to go back as I was being charged but cannot. I have sent them a Doctors Certificate that stated do not put on hold but cancel. Next step is to go to the bank and stop payment. In my opinion, the staff are not very truthful about most things and should be taken to task.

Thanks for this! I was going to buy my mom a Curves membership because she's began to really take care of herself through dieting, and I felt exercise was the next healthy step. Now I will look into a more conventional gym membership that doesn't try to completely screw you over if you change your mind. Also, I too am appauled by several of the generalized comments on anyone canceling their membership is a lazy bum. For one, it's none of your business why a person chooses to cancel any service, and two, I'm sure nearly everyone has a good reason why they'd cancel. I'm very healthy and work out often, but had to cancel my membership to the gym when exercising began complicating my otherwise healthy pregnancy by giving me terrible early-onset contractions. I was not a couch potato but rather looking out for my future baby, but even if I did cancel out of laziness, who cares?! That would have been my perognative. Such judgmental people here, probably Curves reps.

I started my membership in January of 2011. I made sure to confirm with the lady setting it up that there was no early cancelation fee. I asked because I had a feeling that their lack of flexible hours and their sof-core workouts, would not work with my schedule (Work full-time, school full-time, 2 babies, church, etc). After a month, I found this to be very true. Under the impression that I didn't have a contract because I was signed up with a friends and family deal, I faxed them my 30 day notice. Later that day, I got a call stating that I owe them $50 for canceling. Nothing was said that until I pay the $50 they would continue to withdraw $39.90 from my bank account. I argued that I didn't have a contract in the first place and the accountant assured me that NO ONE WOULD EVER TELL ME I DIDN'T HAVE A CONTRACT. Whatever. I agreed to pay because I just wanted to cancel and start my gym membership at a closer, CHEAPER, gym with many more activities and classes and opportunities to kick my butt into shape...and it was only $50. Here I am 3 months later, still haven't paid the $50 because I don't see why I should have to when they've already taken $120 AFTER my 30 day notice, and they're still withdrawing money from my account. I called them, livid, and ripped them up and down, to no avail. I WILL NEVER REFER ANYONE TO THEIR BUSINESS. Who in the world still charges you a monthly membership fee after you've canceled? You pay an early termination fee (ETF) BECAUSE you terminated - past tense- not because you WANT to terminate! Otherwise it would be called an Early Intention to Terminate Fee! Ridiculous!

Just wanna say thanks to everyone for sharing. I was considering a Curves membership, but now I will think twice and look elsewhere.

Thank you, Mmb.

Never ever patronise any business that requires you to sign an open ended contract. In other words a contract with no termination date. You "WILL" find yourself on the loosing end of the deal. An exercise facility is no different from any other business. Ask yourself: Would you let the gas station to take money from your account for an indefinate period whether you filled up or not? Would you let the grocer to take money from your account from your account for an indefinate period if you didn't get groceries? Would you continue to pay MasterCard or Visa if you didn't charge anything? And if you do decide to stop you must give notice and pay a cancellation fee. Fifty years ago people that did business this way were put in jail. Why are there no pay-as-you-go gyms? Because the pay-as-you-go gyms went out of business. Why? Because they couldn't stick their fingers in your cookie jar.

I joined Curves of Millbury MA in 2011 after recovering from a devastating leg injury I sustained in 2010. I had a leg full of titanium. After one visit it was clear I couldn't work out without pain, so my doctor wrote a note excusing me for several months. I hand delivered the note. Before the end of that time I had moved to another state, and I called Curves wanting to quit as I did not heal as fast after a second operation. I had to remove the metal and needed to attend physical therapy instead of Curves. I was told I was not a member anymore, and did not have to worry, in fact they assured me I didn't even have to come in with a note, I wasn't in the system! Lo and behold I am one of those lazy ladies who does not check my bank statement and discovered that I had been charged up until June 2014. When I called to complain, I was laughed at and basically told I was a liar. I am contacting an attorney.

That is absolutely insane what is it with some companies are they so money hungry they forget they are supposed to be professionals!? my friend donna goes there i am going to forward your complaint to her and everybody else!

Doesn't she check her bank statement?

the curves fitness study was awesome. i lost all the weight i needed to lose, got toned right up, and barely spent any money. the reason you didn't get a refund check is probably because THERE ISN'T ONE. they probably gave you whatever answer they could just so they could get off the phone with you. maybe you should quit ### and get off your ### - that would do more for your getting in shape.

I am doing the fitness study now and had friends that did t last year and never heard of them getting their money back in the end. They also have not told me that I'm going to get my money back. You can use it towards a membership is all I was ever told about the thirty bucks. I think you misunderstood the deal I'm looking at the add right now and there is nothing about a refund.

I am an AVON Independent Sales Representative and the Curves Location that I work with is also Independently Owned & Operated. I am allowed to put my brochures at her establishment and we occassionally have sale days so that her members can see the EXCLUSIVE ITEMS AVON has to offer. I know that from last year nobody was offered a refund of their 30 days for $30.00. You are supposed to go 3 times a week for a 4 week period. And there was no membership fee if they wished to continue. AVON Representatives are allowed to participate for the same 30 days but with no charge. I guess that Curves would at a later date take all of the information statistics of gain/loss of the members for their averages and information as to how well the program works but was NEVER AT ALL aware of or given the impression that there would be a refund. From what I have seen and experienced at the Curves establishments I have been involved with the owners and their employees are always well trained and very caring, concerned and involved with their clients.

Individual Curves franchises chose to run a fitness study in which a participant's $20 cash deposit was returned after completing (usually) a 21-day program as prescribed. Then, there was a Curves/Avon Fitness Study where the participant paid $30 for a 30-day program with NO REFUND after the study.So, if you paid $20, it was probably the first type of study where the money would not be refunded if all requirements of the study weren't fulfilled. Perhaps, this is what happened to you. Do you have an agreement outlining the requirements of the participants? If you worked out the appropriate number of times, completed the questionnaires and whatever else they required, you should get your money back. Curves International (corporate) is very sensitive to complaints; they value their customers. This is a bad owner or a misunderstanding and should not reflect negatively on the thousands of honestly dedicated Curves franchise owners that love their members and work hard to help them physically & mentally.

I work at a Curves and this is the FIRST TIME I'm hearing about anyone recieving a full refund at the end of the Fitness Study. I don't doubt you deserve a full refund if that is what THAT particular Curves told you. At stated most Curves are individually owned and the owners may have slightly different protocols. I'm just sorry to hear about your bad experience at this particular Curves. I've had friends and family join for the 30 days and walk away at the end of the Fitness study with no pressure sale to join. If anyone shop around and compare prices $30.00 is actually a great deal for those who want to 'jump start' a exercise program with accountability. Has anyone else heard about any other Curves giving back the full refund for those participating in the Fitness Study? I would appreciate any response!

I joined and never heard anything about getting my 30 bucks back, but honestly I don't care! Yeah it's a study, but do you know how much it usually costs to have a month long membership? I think it's well worth it, thay just told me it would be applied to my sign up fee if I decided to join later, which is more than I expected. Yeah they are helping out the university, but they still have to run a business! 1 on 1 treatment is already an awesome deal, and you want it for free? Maybe if thats how they advertised, but it IS a franchise, so you can't judge all by one. My mom lost a ton of weight through curves and loved them, so I am excited to try them out, I just joined today!

Curves is a franchise which means there are different owners at each location. Not all Curves will take your money. That was just a bad experience at ONE Curves. Too bad they are giving all the other locations a bad name. I have been a member for 2 years and love it. There is nothing else like it. The program is great! Sorry to hear that the Curves you went to is not doing there job correctly. The fitness study is a great deal!

Curves is bad about taking you money and giving nothing in return!

did you lose any weight or feel any better about yerself? get in shape? i have just joined today and then i find this online.
write me back and tell me all about yer x perience at curves.
because if you lost weight or any thing dont you think that it was well worth yer 20 bukz?
i mean yea they lied to you. and thats ### but im struggling with my weight bad and im desperate to try this is a great oppritunity to change my whole lifestyle .
w/b