Custom Controllerzz
Reviews and Complaints

My name is Nikky MacLennan my order number is 33457 and I am wanting to know how my order is going. My money was taken from my account instantly on the day we ordered the controller but now I have no idea how this order is progressing. I have emailed several times both through the website, via my account and directly to [protected]@customcontrollerzz.com as directed. I have called from Australia with no response. Please respond. Nikky [protected] or [protected] or [protected]@hotmail.com

I bought a custom controllerzz Xbox controller for my son and it was defective after being used only a couple of weeks. I sent it back for repair/replacement and followed up with emails and phone calls from Australia to their New York office. No response for months until I posted a negative review. They made promises of replacement etc.. if I took down my review, I was happy to do so once I had received the controller. That was months ago, still received nothing! I have since bought my son a new controller and want a refund now as I have no faith in this company and their integrity.

Custom controller was ordered and paid for by credit card and never delivered they are a fraud company I called so many times and left a voice message as requested on their phone and after four weeks someone finally called me back and said oh we will put this in the mail to you within two days and we will ship it at our expense you will receive it in three days. It goes without saying we never received this gift that was a Christmas gift for our grandson we are grandparents that have been taken for over $200 and the company will not return our phone calls today is February first and they charged our credit card December 12th, no Christmas gift for our grandson! Someone please tell us what options we have at this point.

I received a controller in August which was missing crucial parts. I sent it back straight away and was told for an additional $40 they will add the parts and send it back. It has almost been 5 months and still NO controller. I was told it was sent in December but they couldn't provide tracking information, so not only do they take a very long time to do anything, they also lie about it to. I've tried emailing them countless times but I only ever get a email back maybe once every 2-3 weeks. WARNING: do not deal with these people, it is not worth the time, effort and stress. Zero stars from me

Before I ordered from this site I checked the reviews about www.customcontrollerzz.com and must say that there were many positive reviews so I decided to give it a try. I regret that decision. Now I believe that all the positive reviews were fake and written by someone who got paid for that.
I have purchased a controller from them and it was a Christmas present for my son, but it is now January 12 and still nothing. Customer service doesn't care about me and my issue and they continue to ignore me. I paid via PayPal and my only hope is that PayPal will get my money back. I will not buy from this site ever again!

I bought video game for my boyfriend from www.customcontrollerzz.com. I placed the order in the end of May, but after that they didn’t deliver my order. I think that they have lost it, but I have no proof. The customer services also didn’t provide any help or support, because they don’t care. They received their money and they didn’t want to solve problems or reply to your questions. Avoid these people at all costs. Not recommended.

I purchased controller from the website www.customcontrollerzz.com. I placed the order before Christmas and the seller promised to deliver it within 2 weeks. In total I waited 2 months and heard some fake excuses. I haven’t received my order and have no idea what to do now. Help me. Please leave comments about this company, because people should be aware when they buy from such dishonest seller.

I bought controller from the company www.customcontrollerzz.com. It arrived on time, but the quality was really bad. It stopped to work after 4 days and the seller refused to change it. He told me that it was my fault and refused to help. Also he spoke in rude manner with me. The worst company and services ever, so avoid these ### and post comments about your experience with them.

My friend bought controller from the website www.customcontrollerzz.com. It cost about $200 and the order arrived on time, but unfortunately it was broken or something. So it stopped to work after 2 weeks. The seller agreed to change it, but after my friend sent it back, the seller stopped to reply to the emails and he didn’t change the order. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.