CVS
Reviews and Complaints

On April 3 at approx 6:45pm I went into store #2211 on wellwood avenue in lindenhurst ny to pick up my prescription. While I was waiting I couldn't believe what I whitnessed. A very pretty, young black woman was behind the pharmacy counter sorting a huge bottle of pills with her BARE HANDS! not once, not twice, but three times I saw her use her bare hands and fingers to help the pills along into whatever she was pouring them into. When I asked the cashier joshua(always great customer service by josh) if they are mandated to wear gloves while sorting pills that will later go into the mouths of tons of sick customers and he replied, "yes always!" I let a manager know up front what I saw and she said I should speak to the pharmacy manager. I called the pharmacy manager-Sebastian- I told him what I whitnessed and when he asked me to describe the woman that did it he said "didn't I speak to you about this last week?" I told him no, but that tells me that I'm not the only person noticing this. He told me he already spoke to her about it before and she denied the accusation the first time. The pharmacy manager suggested that I was seeing things. Disgusting and a huge health violation to not wear gloves. Her grimey hands are touching pills that are being given to customers with sicknesses... she could make customers more sick or even worse, infect the pill that someone with a bad sickness or weak immune system and kill them. I'm pushing this to the top- this is health... it's important to not kill your customers by being careless and not wearing protection. If the manager hadn't slipped and informed me that I wasn't the only person making the same exact complaint, I may have let this go hoping it was a one off situation... but seeing as how this employee aparantly puts her customer's health at risk multiple times, I'm considering this a good deed in my book-making the employees accountable for these health risks. I won't let this go. I know what I saw-I'm young and my eyes are capeable of seeing 5 feet away.

I'm being told I have to wait until the end of the month to fill my pain medication. I'm out and just had surgery on my spine. I called Humana, and was told by them that the pharmacist can override the issue. I told the pharmacist that's fine if Humana won't cover it, I will pay cash. He says he won't do it. Humana says call the pharmacy. Pharmacy says call Humana. Doctor's office says call Humana. No one is willing to help me. I can't live through this for another 11 days. This has all taken place today. I just want to have my medication that my doctor has prescribed to me. No one gave me any indication prior to this that I would have any issues filling my medicine. This is not the first time I've had an issue with this pharmacist, either. Marichu Abando is his name.

It started off with the online checkin which is a horrible feature. It takes your information within the alloted time then you arrive at the cvs in frisco and get greeted with a "you were allowed to check in? That's impossible i'll have to notify our it department? It shouldn't have let you"
All while my sick child who's care of this type of individual i'm supposed to trust. Disgusting. I'll be referring all my clients to avoid such atrocities and deception.

I was jus at the cvs on Sanford boulevard in mount Vernon ny, and I was using the kiosk and it told me to ask for assistance because there is no more paper to print the pictures. The cashier DAngelo called jasmine on the phone to tell her a customer needs help with the kiosk. She answers the phone and says that they don't not have anymore paper. I said ok I'll just get it on a cd then . I waited 15 minutes then DAngelo called jasmine again and says the customer needs ur assistance . Jasmine then walks out with an attitude. So I then in response to her having an attitude that I will take my business elsewhere. I really don't appreciate an associate that is there to assist customers with inquiries to come to the customer with a nasty attitude

I called the CVS voice system the Saturday before Easter to hear pharmacy hours for Easter Sunday. There was NO MENTION of the pharmacy being CLOSED! I am beyond frustrated at the fact that there was no notice posted on the drive-thru window nor was there any signage inside the store, but more than anything I'm ticked off because the voice system didn't mention holiday hours. How are customers that DEPEND on prescriptions supposed to know when CVS modifies their hours - I guess you want us to be psychic or channel Ms. Cleo (God rest her soul). I WILL switch my prescriptions to a pharmacy that puts its customers first.

Y'all suck and your location on Norris Ferry location smells like nasty funk...always has since it opened.

Today 4/14/2017 I drove up to CVS on 9308 Kendall Drive, store number #03896 to pick up my child's prescription. I experienced the worst customer service I had ever seen in my life! The Pharmacy Technician MS. DOMINIQUE asked me the name and birthday for the pick up, I kindly gave it to her. She then states there are no ready orders here. I then state her doctor should have sent a new prescription over because you were not able to fill the other one because it was on back order. She looks me in my eyes and states mame the only thing was sent over was hydrocodone and it was sent today. So I very generously state "Do you mean Hydrocortisone!?we are talking about an infant here! I then repeat myself once more that there has to be a mistake because she did nit see a doctor today for anything to be called in today. As I was about t o pull off, I decided toi ask the tech to wait while I pull my childs medical apt notes via smartphone. As I m doing that ALL OF SUDDEN she saids well I do see a refill on this. So I then said why did you day the medicine was never sent over by her doctor and there was nothing there. She replied " Sorry that I didn't know! Dannnngggg! I said " excuse me!(as I was never rude to her) How long will it take for you to have this ready? I will walking in the store personally. She stated it will be about 10 minutes. After 10 minutes I walk in the store and she comes from behind the counter with her hands on her hip saying " I will apologize for not knowing, but I wont apologize for what I said because your delivery was wrong! I couldn't believe that a pharmacy tech was telling #1-My order was never sent which was incorrect, #2-NEVER apologizing #3-That I almost left the store without what my child needed because an employee at cvs did not have enough work ethic or compassion to thoroughly look for my child's order, #3-That she would have the nerve to come around the counter with her hands on her hip ( in front of her manager -PHARMACY MANAGER GEORGE MAHN) and tell me what she was and was not going to apologize for and tolerate. I THEN SPOKE WITH GEORGER, the pharmacy manager on duty and he apologized for the way things were handled, but stated he thinks there was some confusion about WHICH order I needed. I reassured him that the WHOLE TIME there was only one order ! The one that she said you didn't have that I'm being checked out with right now. I then proceeded to the Store Shift Supervisor on duty MS. JODY- I explained to her that I received Horrible customer service from her pharmacy team and wanted to have the store complaint line information. JODY was very professional and compassionate. JODY stated if there was items available for refill or ready items that were not noticed from the moment you drove up -Dominique was in ERROR. THIS IS WHAT I HAD BEEN WAITING TO HEAR! I assured her I was not normally a fussy customer but I spend a lot of money with CVS Health and the customer service I received was wrong, rude, and unacceptable. she agreed and stated it would be handled.
I am writing because I feel that CVS Health AND ITS EMPLOYEES should take INTO ACCOUNT they are servicing medical needs and customers have the right to CORRECT AND CURTEOUS INFORMATION. Ms. Dominique was inappropriate and incorrect . Not only do I feel entitled to an apology, but CVS Health is receiving my money and business faithfully with no hassle. I should be getting the same, but I DID NOT TONIGHT. I deserve great customer service every time because that's what I give ! NOT danggggggggg. I think CVS Heath should compensate their mistreated customers and re-train their pharmacy techs that do not understand that opening up that window at the drive through is more than just handing order through it. There are sick Men, Women, and Children who are sick and need fair and courteous service ESPECIALLY when they are being courteous. It is a big difference between HYDROCODONE AND HYDROCORTISOLE, ESPECIALLY INVOLVING AN INFANT. And its not the end of the world to say I AM SORRY THAT I FAILED TO LOOK THOROUGLY FOR YOUR CHILDS PRESCRIPTION. I am very disappointed in CVS. I pray no one else has to accept service this horrible for their child from CVS Health/Pharmacy. This is a sure way to loose customers.

I am very disappointed and disgusted by the recent decisions made by corporate (So they said anyway) officials concerning the use of discount cards/goodRX coupons for prescription pain medications. Without any advance warning, upon the day I went in to refill my pain medicine, they dropped the bomb on me that they are no longer honoring the pharmcudical discount cards or goodRX discounts/coupons on all narcotic pain medicines. Like I said, no advance warning so I could prepare myself or search for other options...me being one of the millions who can't afford insurance, pays cash for doctor visits and medicines. I'm one of the millions who rely on and need these much needed discounts just to still barely afford my prescriptions. My cost for one of my meds with the goodRX rate was $142.00...without goodRX..over 340...my other med with goodRX. $165.00...without discount $390..

This is like 3x the cost I've been paying for these meds since my doctor has prescribed them to me.
I'M not on disability even though it's been recommended by the neurosurgeon many times due to the severity of my condition. I must keep working to support my family and pay my bills. I'm a single income. It's not easy keeping up. But I keep working instead of giving up. But also to do that and tolerate the pain I endure and worsen by doing so, it's vital I continue my pain regimen or I literally can't walk, let alone be on my feet all day operating a business that has failed me too by not making insurance an option for me.
The pharmacist has no explanation for their actions, no one seems to have a reason why the drastic decision to cut the coupons, especially for UNINSURED PATIENTS. Their lack of compassion, or concern for the customers that are affected the most by this new policy is not only UNFAIR BUT IS INHUMANE.
It's hard enough and costly enough just to get in to see a doctor with such limited funds, then to get the care and treatment you need is another battle...so to top it off, now the pharmacy is contributing to my woes but making it now impossible to even get the medications I need to be able to perform my day to day tasks and routine. I don't understand why and they can't seem to tell me either.
I'M sure they charge full price to private and government insurances, and with the high cost of prescriptions, I very seriously doubt they are hurting for money.
But I can tell ya, I sure am. And what they have done has just made it worse.

I called the pharmacist to ask about a recall on a medication and she did not know anything. She was really rude and no help. How can you have a job and not know how to assist a customer. Pharmacy is a place of urgency and you suppose to know about medicine thats why you have the job I'm so upset because it is a life and death situation and should be tend to as Soon as possible.

Numerous occasions I have had problems with the pharmacy. I take the medication Provigil for my narcolepsy and on more than one occasion the dosage has been entered in incorrectly which leads me to my first complaint. I use to have Bluecross Blueshield of Mississippi insurance and my physician wrote a letter for prior authorization to increase my 30 day supply of Provigil to 60 day supply in which Bluecross approved. I took a new prescription to CVS and when I picked the prescription up I only received 30 pills for approximately $100. I asked why was I receiving only 30 and the manager said the quantity was entered in incorrectly and that now Bluecross would only approve 30 pills every two weeks. When I returned back in two weeks to get the other 30 pills I had to pay another approximately $100. This continued for about a year and was thankfully caught by my insurance and I was asked why I was getting my medication filled every two weeks and was I paying two copays? When I reached out to the pharmacy manager I was told it was Bluecross' fault and they were not able to refund my money. I didn't get any help! My insurance handled the situation and I got approximately $1000 in reimbursement that I was paying to CVS!

Today 4/11/17 my physicians office called me confirming they faxed CVS my prescription for refill however when I called CVS they stated they didn't have it. I had to then call my physicians office back and even thought the nurse had confirmation she sent the faxed order and it was received she faxed again and my medication was filled.

I have given my local CVS numerous opportunities by calling the pharmacy manager telling him of my issues and as of today nothing has improved. As soon as I have my doctors appointment in May I will be changing pharmacies and so will my husband.

i broke my ankle a month ago and spent an hour yesterday, sunday april 9th, signing up for cvs drive thru service so i could avoid getting out of the car and called the cvs store where i purchased the items only to find out they never got my order. i gave all the info asked for including how i was going to pay. i am a frequent cvs customer. i ended up having my son go in to that cvs store and purchase items for me. He didnt get the items on sale that i wanted, but i will just have to accept that . i went to 470 west main st, patchogue ny 11772.store number 5066. please let me know if this store does drive thru service and what i possibly did wrong and why my order didnt process. my extra care card ends in 7049. thank you. susan mahon
356 clubhouse dr
patchogue, ny 11772
[protected]

We have been using the CVS pharmacy #3032 on 4961 Monticello Blvd., Richmond Hts., OH 44143 for many years. We did not have any serious problems with it till the last few months.
On 10/23/2016 my husband picked up his Cilostazol prescription 3-months supply (180ct.). After first week of December he asked me to order a refill even though it was only 1.5 months since his last order. He had only very few tablets left. We could not understand what happened and why he was off of almost a half of his supply. He was out of his prescription for almost a month till we could order a refill in the beginning of January.
On 2/4/2017 I picked up my husband’s Lovastatin prescription 3-months supply (90ct.). And again in the middle of March he needed a refill. I worried that my husband might getting memory problems, but he is fine with everything else and he was telling me that it was not his fault. I also worried that he needs to stay for over a month without his prescription.
So I asked him to count the number of tablets every time we get his prescriptions refilled. On 4/1/2017 we picked up 2 his prescriptions 3-months supplies. When he counted (and I verified after him), we found out that a bottle of Cilostazol that was supposed to have 180 tablets had only 100. Almost a half of them were missing. I called the pharmacy and they apologized and told I could pick up missing 80 tablets. It was the 3-d time since October that he got his refills a little over a half of what he was supposed to get!
I was relieved it was not a problem with my husband memory, but 2 times he was out of his prescriptions for over a month. He is still without Lovastatin since we picked up his refill on 2/4.
I can’t understand this kind of negligence in the pharmacy! People could die because of that!

I went to the cvs pharmacy at 1755 columbia road in washington dc last week and was given the wrong antibiotic. I was not informed about the mixup until 5 days later. This is incredible dangerous and scary, as it could have made me very ill. The wrong medicine was given to me on march 31- they gave me someone else's cipro instead of the prescription cough medicine I needed. I was barely given an apology when they called me back and was told "sorry, we were rushing". This is in no way acceptable and is very very dangerous. Will not trust this cvs again.

In two different time the managers in charge have denied the use of a cvs circulars or coupons produced after the used of my club card. The last time, the manager claimed that the coupon I intended to use was not valid because I did not own a CVS club card. I have been a member for almost 10 years. The particular location practices are to be desired for.

Please take a look into their created local policy.

Thanks.

Tuesday April 4th 8:30 pm, shopping in CVS store for Whiskey, baby pedilite, and juice.
My friend and I approach the counter and I place the liquor and juice on the counter.
My friend places the baby pedilite on the counter, and I ask her does she have a CVS card.
She does, and proceeds to get it out.
I take out my wallet and search for my ID.
As I'm getting mine the cashier/manager (Stanley Madrid) states: "since your together I'll need to see her ID too!"
We laughed, because we thought he was joking!
He then says, : "No, I'm serious!"
I said: "why does she have too have a ID I'm the one who is buying it!"
I place my Driver's license on the counter.
He says: "well your here together, so she needs to show me or I can't sell you the liquor!"
I then realize he must be a little special...So I explain:
"I put it on the counter, she is only letting me use her CVS card."
"When did they start carding your whole shopping party?"
He says: " It's because we just got cited, reported..." "So who's ever buying liquor if someone is with you they have to show you their ID too or we can't sell it to you!"
I say: "so if there is a kids with me or old lady they would show it too!?" "Duh?!"
So he just addimetly keeps repeating we need to see her ID!"
My 51 year old friend Tamara then says: "well how bout I just leave...And she walks out, but whispers to me: "I'll be back I'm going to get a bag, we forgot one!"
So I turn back to him and say, okay she gone so now what's the problem?
Now mine you; the line is 7/8 deeps now, and finally another cashier now comes up to other register.
I'm starting to become irritated.
He then says: "Well, I still can't!"
I state: "So do I have to leave the store come back in and stand in line again?!"
This genius tells me, "no I still couldn't!"
I look at him and ask, can I please have your name!?"
He then says: "sure, I'm the manager!"
Stanley...
I say: "well now I know why your store was cited, if CVS is hiring managers like you who lack COMMON sense, then this is we're the problem lies!"
Of courses he replies kindly with a "well if that is your opinion, okay!"
I say: "I'm not leaving!"
He places the liquor under the counter and proceeds to say he will only ring up the other items.
By now my friend returns with a bag, and ask:" is he still going on?"
I explain to her he is, and that he is their example of management.
He points to the sign above and says: "see we say we card EVERYONE!"
I say: "look I know you may be a little slow and I do not hold that against you, but the sign does not imply all in the party!"
I reminded him, that if I was shopping with a minor, the minor wouldn't be purchasing the liquor... I have 4 grandkids, and if they were with me I wouldn't be able to purchase liqour?"
Of course he looks flush and has no say, my friend then pulls out her ID, and says: "this is ridiculous!"
I ask what's his last name, and can he writes it down!"
I leave shaking my head telling him, "he needs to go receive more training!"

CVS Caremark tried this prescription scam on me. I originally had a 90 day prescription at my local pharmacy and they said I had to have 30 day to get insurance to cover it. So I went back to my doctor at MY cost to move it to 30 days. Now yesterday I tried to get my prescription and I was told Medica is not covering it. I called some BS 800 number and was told I would need to go to 90 days prescription coverage and got to only CVS to get my prescription covered. I erupted and he finally told me there was an opt-out option to continue using my pharmacy. Advised me I could save $1 every 90 days but I would AGAIN need to go to my doctor to have him move my prescription to CVS AT MY COST. He didn't grasp the concept that saving $4 a year is not saving money when I need to pay the doctor again. it took TWO calls to CVS Care get them to finally cover my prescription without changing to their CVS pharmacies.

I was in a CVS store last night located off of Rolater and Preston Rd. While I was walking up to the checkout counter I begin to hear this lady yelling out at another employee that she had a customer waiting to checkout when she herself was standing right there in front of me. She was yelling that she had to throw out trash and didn't have the time to check me out. I wasn't bothered much by her ignoring me but the way she was yelling at and speaking to this girl was horrible. I seriously felt bad for this employee... She was being disrespected right in front of customers and the sadden look on her face really made me feel for her. This young girl held her composure and walked up greeting me with a smile and checked me out. As she was checking me out she was continuously apologizing for her managers rudeness. Although I appreciated the apology it wasn't her job to apologize to me. The manager should never conduct herself in that kind of way. I hope something is done and that this manager apologizes to her employee.

Hi Friday night on March 31 at 9:10pm I went into the 24 hour CVS on washington st in weymouth, MA. And bought a greendot moneypak card and had "Stefanie" the front counter sales associate ring it up and put $400.00 on it for me. I told her at the time that I wanted it to put money on my paypal debit card to use for a deposit on a hotel room. She rang it through and said that I just needed to go online when I got home and put in my information.I not expecting any problems was fine with this and went home and entered all my information. When I was done a text was sent to me by the prepaid card company saying that I had to have the sales agent at register scan a barcode that was sent to my phone. So at aprox. 10pm I had to go back and show her "Stefanie" what it said to do. Well not only did I have to wait for Stefanie while she was in the backroom and I stood there for aprox. 20 minutes but when she did come to help me she was clueless even though it explained to her right on the text message that she just had to scan the barcode and verify she collected $400.00 from me. Well she scanned the barcode but she would not hit the button to verify she collected the money because she told me that it should have already been verified when she originaly collected it once I bought the card and she didn't feel she should have to verify again that she collected it. The prepaid card said on it no refunds but I never expected to run across this problem. She had my money in her register ($400.00)and sold me a prepaid card that was another $5.95 that was as good as garbage at this point. It was unusable because she messed up and made mistakes. She would not refund me my $400.00 even though it was undeniably her mistake and she would not admit that she even made a mistake nor would she even apologize for it! I stood there for over an hour with her going back and fourth on what to do and she basicly told me that it was my problem and I would have to call the company to get a refund or fix the problem! Well on top of the aggrivation of all this waisted time getting nowhere. I did not have another $400.00 to put down on a hotel room so our plan to stay on Nantucket island had to be canceled. Now we have to wait weeks to get our money credited from this company and we still cannot even get our cash owed back they are only giving us a credit for the $400.00. We lost the $5.95 we paid for the card and another $3.95 because we could not use it for paypal in the first place when "Stefanie said that we could and shes the one who picked the card and said this one will work! I am sorry and I truly hate complaining being a person myself who has worked in customer relations and sales my entire life but this was just one big mess that could have been prevented and even made up for if I had at the very least just got a "I'm sorry"from her but instead she huffed and puffed off back into the back of the store and just left us standing there!

On March 29th a cvs pharmacy employee posting on facebook about a customer having an ADHD prescription filled for her son. The employee did not name the customer but did entail info such as she has other children on the medication as well. My children both have ADD and now after using cvs for our prescription needs for many years i will never use them again! When we as customers have our medicine filled we do not want to have to deal with her liberal judgement. The employees name is Heather Fender Potter.

I have been buying this product for over ten years and love the taste and how well it works. I always buy an extra one to have as a back up so this container is labelled lot 32224 with experation date of 12/17. Knew something was wrong since color was darker than it usually is. the taste is bitter with no orange taste.It doesnt dissolve well in water like it usually does. It left me very gassy and had some stomach pain that went away as gas resolved itself. I dont have the receipt and have used the product a few times so I cant bring it back to store.Store is located in Salem Ma. Could you please check out if you have had other complaints on this product. I would like a new container of this if its possible. I love this product and hope you have not changed the formula. Thank you for your help. Matt

Was told my prescription would take two days for an approval. Waited three days and No one called me back I had to call to validate if it was filled, all the sudden I get a call a couple hours later they tell me that some new girl "misfiled " my prescription and now they can't finish the process without a "hard copy. " it was E-Filed by my DR. Whats ridiculous is my insurance processed and approved it. CVS just can't give it to me without a second e file prescription REwritten by my doctor . I have to wait an extra two days because my doctor is not open till Monday. So about an entire week waiting on needed medication because of improper training . It was eFiled on TUESDAY ... they said they will continue "looking " for it but my best bet would be to wait till Monday . The pharmacy said they would cover my 3 dollar co pay ... I just think it's a big inconvenience and medical negligence on their behalf and now my personal information is floating around somewhere at cvs or thrown in the trash . The woman I spoke to was nice and all but Highly dissatisfied with this locations lack of professionalism . Your better off at another location or an entire different entity such as walmart or target .